CarShop
Reviews and Complaints

I had a very bad experience. I found a truck that I was interested in online and it was shipped to the Glenn Mills dealership. The truck was not a clean as I would have expected so I did look at a couple other trucks on the lot. I found one that I was very happy with and spoke to a salesman. I let him know that I do most of my loans through Boeing Helicopter and he told me that they were one of the lenders that they had recently started using. Later that evening the salesman called and asked if I would put a deposit on the truck. I told him that I was going to wait on approval before committed to put money down. The following morning the salesman called me to let me know that I was approved. I told him that I was in Dover but could make it in at 1:30 to do the paperwork. He said that works perfect. My wife and I left the event I was at to go pick up our new truck. We pulled in it was up front all washed up. I went in to do the paperwork and the salesman informed me that it had been sold to someone else between our phone call and us showing up. No happy with the situation but knowing I had already been approved, we took out a different truck. We liked it and decided it was a go and asked the salesman to do the paperwork. He informed us that the Credit Union closed at noon and we would have to come back on Monday. I was not happy because even if the other truck was not sold our from underneath me I wasn't leaving with anything that day because the bank was closed at noon. When we left the lot, my wife was very unhappy that all this had happened and we lost an entire day for nothing. We drove past another dealership on the way home and she asked me to stop. I did and ended up making a verbal agreement with Garnet Ford to pick up a similar F150 that we were looking to purchase from Carsense. The deal went through with no issues using the Credit Union. Shortly after I started getting credit inquiry letters from several banks. THIRTY TO BE EXACT! This was confirmed by my mortgage lender we were trying to purchase a home last week.

I had the worst experience ever purchasing a vehicle from CarSense ***. I went on the website and found a SUV I liked and that had all the options I was looking for. I applied online and received a call from the sales person that the vehicle was available and that they were waiting on bank approval. Several hours later I received a call from my sales person that I was approved and I just needed to sign paperwork and pick up my new SUV. I told him I was in route, as I was in route 20 minutes later I received a call that, someone was test driving the SUV that I had been approved for by the bank. I said how?, just mark it sold. The salesman stated that he could not because I had not put a deposit down on the vehicle, I stated that they had never asked for a deposit other wise I would have. He stated he couldn't take a deposit until they received an approval on the loan, I stated well I have an approval for that vehicle and can give you a deposit NOW, he said he couldn't take a deposit now because someone was test driving the vehicle. So I lost out on the vehicle. So that is part 1 of this nightmare. So then they tell me we have another vehicle but it doesn't have all the options you wanted. So I found one on their website that did but it cost more and they were unwilling to price match the vehicle same model same year just more options. The manager even lies and says its their company policy that whoever has the keys gets the first choice, I asked them to show me the policy and she can't because its no written down she says its just what we do I state well then its not a policy if you don't have it in writing. So the other vehicle they were willing to sell me was at the CarSense in *** and they could transfer it to the *** location. So I said no I will go to the *** location the next day. So when I leave to go to the Robinson location again half way there I get a call now saying that the SUV was at the *** location, but that they would bring it to the Robinson location and just take my "time" getting there. We get there the truck is there but no floors mats and no second key, that had been left at the *** location and I would have to comeback to get the key and floor mates another day. Finally call about the keys and floor mats and service department was clueless about both. Finally weeks later I get both the key and floor mats end Part 2 Then weeks later I get a call stating that my first payment date of March was incorrect and that I needed to either make my first payment in February or my payment would increase if I wanted to stay in March and that either way I would have to comeback to the dealership to complete new paperwork so I returned to the dealership completed the new paperwork thinking this Part 3 nightmare is finally over? Nope I get a call this week stating they need copies of both my girl and mine back portion of our drivers license in order to send off the state paperwork so here we are over 30 days in and these guys haven't sent in my state paperwork yet. With a temporary registration set to expire Part 4. I finally try and speak with a General Manager who seems to never be available I speak with the Sales Manager who although apologetic offers no solutions or compensation for my terrible experience it was like they were like heck with him on to the next sale. I request a callback from the General Manager so I can get information of the District Manager and I haven't got a callback. If there was a way to shut this business down I would definitely want it gone will never purchase from them or recommend them to anyone

We bought a 2017 Honda Pilot from CarSense in January . There were scratches on the vehicle and CarSense said they would get them out as part of their No Scratches guarantee. We live 45 minutes away and had to take a day off work to come down and drop the car off for this work as they do not have loaner cars to give out when doing service. Whatever. Let's just get this done. When we got the car home in the sunlight the next day all of the scratches still existed. I used to do detail work and it was clear they just slapped a whole bunch of wax on the scratches to try and hide. Clear as day, all still there... Here's where it gets so much worse- The Fuel Emissions light came on prior to the 'detail' appointment. We asked that they look into while it was in the shop. Service rep claims likely just a computer error. To be safe we took to Honda. Turns out it was the Fuel Injector. Okay, if that's it I can live, it's covered under warranty. That wasn't just it. I know the service guy at Honda and had him do a look over at the car while it was there and we ended up needing the following: -All new brakes - pads and resurfacing - Brakes were at a 3. CarSense disputes this. No way CarSense- we barely drove the car in the 1 month of ownership. --2 filters needed replacing -Serpentine belt worn and cracked needed replacing -Brake fluid low & discolored- needed replacing -Transmission Fluid showed no history of being changed - needed drained & filled -Rear diff fluid needed to be drained and filled -Front heated seat never worked - replaced heater pad in seat Grand Total: $1,681.97 Called CarSense to make this right. Emailed them a copy of the invoice from the work done at Honda. They wouldn't pay for a dime of work. Unbelievable. They complained that I didn't take the car to them. Why would I trust them to do major work if they couldn't even address a few scratches on the car? Guy said well you should've given us a second chance. CarSense said they wouldn't cover any of the issues because they say I got scammed from Honda. Only scam here is CarSense. What a joke. NEVER PURCHASE FROM THEM.

we bought a car at Carsense and before we left the lot we told them that there was damage to the car. they said that they forgot to tell us and that they would take care of it later. we left and tried calling numerous times and each time they end up telling us some excuse why they would have to call us back either later that day or the next day and they never call back.

I took my car to CarSense in Hatfield, PA on June 8th for a state inspection. I have bought several cars from this dealership and have taken my car there for state inspections for the past six years. On June 8th the service adviser claimed I need breaks and a slew of other work which I did not. I knew they were scamming me and trying to take advantage of me. I paid them $52.95 for absolutely nothing. When I emailed the general manager he left me a nasty voicemail in which he justified their lies and the dishonest way they tried to scam more money out of me. I will be filing a small claims case in the district courthouse in Hatfield, PA unless I get my money back. Dishonest service centers like CarSense should be exposed for how dishonest they treat people.