Case Boss
Reviews and Complaints

They been takin money from my credit card after I order a case and gone on for 4 months watch ur credit card or bank card cuz they will take out every month..

Review:
I've been havin' some trouble with Case Boss. They been takin' money from my credit card even after I ordered a case. It's been goin' on for a whole 4 months now. So, ya gotta be careful with your credit card or bank card 'cause they gonna keep takin' money out every month.

I ordered a pillow from Case Boss and they claimed it has been shipped, but they couldn't provide me with a tracking number. They told me that the post office would email the tracking number to me. When I called the first number, they said I had Case Boss, but it turned out to be the wrong number to inquire about my order. So, I called the number they gave me, and surprisingly, the same person answered the phone. Long story short, I still don't have a tracking number or the pillow. I'm going to call my credit card company to dispute this purchase.

On February 3rd, I ordered a pillow and I still haven't received my order (Order#***). I chose the free shipping option, but then they enrolled me in the VIP program without my consent, and now they're charging me $12.47 per month. They're deducting this amount from my account automatically, and I want to cancel it. I've tried calling the company, but all I get are recordings. We also sent them an email, but they haven't replied yet.

I placed a order for a cell phone case on February 23. The company took my money but never shipped my case. I have reached out to them multiple times by email, Facebook messenger, and even called. However, the number they posted does not connect to them, according to the person who answered the phone. I just want my case or my money back, or something to be done about this company. Thank you. PS: My order #*** is the only confirmation I have received.

I bought an iPhone case from CaseBoss on March 31, and every month since then they've been charging my card $28.74 without me knowing or allowing it. I didn't get anything in return for this monthly charge. It's impossible to get in touch with them and talk to a staff member. I blocked my credit card, but I want them to give back the money they took from me. The charges they made without permission amount to $328.57 on my American Express card.

On June 17, they took $32.50 from my debit card. I dunno what I bought. I tried calling and emailing Case Boss, but they never got back to me. Now, every month from July to January , they've been takin' $28.74 from my card. I have no clue what these charges are for. And I definitely didn't sign up for any monthly stuff. Since I can't reach 'em, I dunno what to do next to stop the charges and get my money back. I appreciate any help you can give me.

I bought a cat bed from Case Boss for my old kitty who is 15 years old. They didn't send it to me within the promised 4-6 weeks. I called them and they said they would send it. After waiting for 7 days, still no bed. So, I decided to call my Visa to request a chargeback. Surprisingly, the bed arrived just 3 days later. But then, months later, I noticed 11 charges on my card for $28.82 each, all for shipping. I didn't realize that by not unchecking a box, I would be automatically signed up for monthly shipping charges. I never saw this box when I placed my order. Unfortunately, my Visa only refunded 2 of the charges. It's really disappointing that they can get away with this kind of thing. It's a complete rip off. The only proof I have is the letter from Visa and my online banking statement that shows the charges.

I bought a dog bed online for $25.50, but they charged me $41. They said I joined a VIP club and would be charged $12 every month, but I didn't agree to any of this. They didn't provide any details about the charges, like the product, taxes, or shipping fees. I chose this company because their website claimed it was secure and there were no monthly charges. I called their support line at [protected] and emailed them at [protected]@case-boss.com multiple times. I replied to their email to cancel my order and the VIP thing, but they haven't replied back. They advertise on Facebook, and I want them to take down their ads. I don't want anyone else to fall for this false advertising.

I bought a Phone Case from Case Boss. They signed me up for their VIP service without asking me. So, they've been charging me $12.43 every month for more than a year now. I talked to my bank, but they can't help unless I change my account number. That's a big hassle, and I don't want to do that. I've contacted Case Boss many times and asked them to stop the monthly charges, but they just give me the runaround and do nothing. I found several negative reviews about Case Boss, and they all share similar experiences to mine. I want a refund for the 16 months of charges that I never agreed to. The total amount is $174.02.

I bought the Case Boss Sleepy Fix V2 1 pack - King Size for $70.00 on February 4 at 9:20:20 am EST. On February 24, I sent an email to Case Boss with the subject: CANCEL VIP CASE BOSS. I'm not interested, so please cancel my order as soon as possible and confirm the cancellation. Thank you. My order number is 93284. Unfortunately, I didn't receive any response from them. On February 26, I emailed Case Boss again, requesting to cancel my VIP membership. I asked them to confirm the cancellation. Due to COVID, I never received my Sleepy Fix V2 1 pack king size pillow. Not only did Case Boss fail to refund my $70, but they also continued to charge my credit card $12.47 for March, April, and May. Then, they doubled the charges to $28.74 and kept charging my AmX card. I've been trying to reach them by phone or email, but they haven't responded. Case Boss owes me $70 for the pillow I never received, and they made fraudulent charges of $549.87 by continuing to charge my AmX card even after I asked them to cancel. This situation is absolutely ridiculous!

I ordered a phone case in June . In May , I found out that they've been charging my card $12.43 every month for a subscription I didn't agree to. I had to call 4 or 5 times to actually get someone on the phone, but they said the charge would stop. It didn't. I contacted the credit card company, but they couldn't help. I had to talk to the company making the charge. I left messages with the company multiple times and finally reached someone in June . They told me I wouldn't be charged anymore and that they would send me an email. I never got the email, the one-month refund they promised, and the charges continued. Now, I was being charged even more - $28.74 per month. I had to call multiple times again to reach someone. Finally, on 8/26, I spoke to someone. They said they could only refund one month. I insisted on getting an email confirming the cancellation, and I did receive one before ending the call. They said I should see the one-month refund of $28.74 in a few days. The total charges that I NEVER authorized is $280.43.

Sent email to cancel subscription within the allotted time they responded but never cancelled. I emailed again and they refused to credit my account even though I cancelled in time.

I keep getting charged for something I never ordered and I have been charged $50.00 worth so far and they just overdrew my account 12.43 which I disputed with the bank and ordered a stop payment on there charge which I never agreed too

I purchased a phone case from Case Boss in June for 30 some dollars, and they have been debiting my card for $12.43 every month since, I have been unable to contact them by phone. I am going to get my bank to attempt to stop any future payment to them

I have a charge on my credit card on December 11,2019 with a charge of $43.46 US and received email telling me about order but no tracking or anything or reply from them all I have is Case-Boss [protected] WA 32.00 USD @ 1.[protected] for charge to MasterCard Statement. Please help me. I might trying calling the number in the morning

I have contacted this company multiple times to stop charging my credit card. I have been assured multiple times since July that I will no longer be charged. I have been told that a confirmation email is being sent but have not received it and my card is continuing to be charged. I am also told that the charges will not be reimbursed.

Ordered and credit card charged on July 17th . It was a heavy duty case priced at 39.99 . I contacted through e-mail asking about delivery or if it was in process.They mailed back with fake form that had my city and state but no delivery address and it stated I should file complaint with carrier who delivered but the name of carrier was not on form. I did not receive case and have sent numerous e-mails asking for info and just keep getting run around . Their phone number goes directly to voicemail and Joseph in customer talks in circles. I feel I have been ripped off. I have ordered here at my homaftere address for over seven years. This is the first time after ordering online I did not receive merchandise. I order my medications,food,electronics and many other items but I fell for this ad on phone. They are ripping people off.