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Hello, more than 6 weeks ago I sent away my envelope to cash4gold.com. They say that your envelope is tracked and secure the entire journey. 3 weeks after submitting my envelope, I still could not track my package, I finally got them to answer an email, and it had been recieved the week before but no one entered the tracking envelope. I recieved my check for a diamond ring and solid gold coin, 86 dollars. I of course refused the paynent and they said they would follow thier standard practice and ship my gold back to me. The following day I was issued a UPS tracking number, but it has never been shipped, just a label prepared by c4g. I have been trying unsuccessfully since to find out where this package is, and keep getting emails saying that a supervisor needs to contact me can I give my phone number, but no one ever calls me. BEWARE
The complaint has been investigated and resolved to the customer’s satisfaction.
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C4G Jewelers
This company has beautiful jewelry, but very bad customer service skills. I wanted to purchase a chain from this company, this would have been by first big purchase! I wanted and needed to make sure I’m getting the best value and price. So I have many questions! Unfortunately I’m guessing I over asked my concerns to decide on a product that fits my budget and what I want. I was blocked on IG from communicating with them. This tells me they didn’t want me as a customer & just wanted me to place an order so they get their money. Everything happens for a reason and I wish them nothing but success. I’m sure if I was buying kilos of gold I would have been treated differently. Even after telling them someone blocked me and I would write a review I was laughed at. By whom ever controls their IG page. Very unprofessional on their end. Treat everyone with respect after all you are a business.