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CB Gambling Casino Rewards Not paying my winnings
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Casino Rewards review: Not paying my winnings 133

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Author of the review
2:21 am EST
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won 1800.00 asked for proof and sent them this sent me an email saying they go the info and they are processing the withdrawal and then the next day my account is locked my account and no payment. Here is the letter I sent them.

find it really funny you say I'm not welcomed but I have an ad that was sent to my home with my account Username info for Captain Cook Casino.

I have emails from you. Some as new as March 5th say come get this bonus and you have even called my cell phone many times to tell me about offers and to check my email they deposited Bonuses for me but now you claim I'm not welcomed to play because of a bs charge back you claim I did? If I was not to play why would you guys be sending me this stuff? In a court of law you will look pretty stupid, as you are the ones asking me to play and then when I win and after you said you are processing the withdrawal you lock the account.

When they ask you produce records on my account it will also show I have played before and the account was never locked. The company will look like they don't want to pay out on a person that was given 50.00 and played thought it like required and won 1800.00 US from you.

Here is the snap shot of the photos I took of the withdrawal and other pictures that support my case against Casino Rewards and Captain Cooks Casino

This is a closed case, as soon as I present the evidence I have and I will win in court as I never tricked my way to play on this casino and I did nothing wrong.

So I suggest you send this to your legal team, as I spoke to a friend that is a lawyer and he said I could represent this myself and win as I have all the proof to win and I will also get the News Paper, News Sites and News Stations involved to show how you guys work and cheat players out of money and can find may others that will testify the same thing happened to.them

You guys are going to look unprofessional in court and risk management is going to look like they have no clue what they are doing..

I have included 9 photos that more then prove I was asked to play and that there was no issues till I won and wanted to withdraw the funds I won. The chat logs from your people talking about my winnings and they asked my name and phone and birth date and 3 different emails from you stating you got my info and you will be paying me.

You would think red flags would pop up on a non welcomed user? I even had my password reset on my account by you customer service department. went from a bronze to silver member on Casino rewards program.

You have no chance of winning this case and I would suggest you pay the funds as you will loose a lot more then I won in legal costs for me and yourself. It's up to you

You have one week to get back to me and if you don't I will proceed. I was told by a lawyer I have to give you fair time to get back to me on this matter

Evan

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133 comments
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Bernice Benson
US
Oct 28, 2020 3:49 am EDT

Exactly.. That's what happing to me rite now I have evidence too...as soon as I withdraw my cash my account got locked out any I didn't get my payment and I took pictures on my conversation with the people I talk to took the names and everything else..
bernicebb0476

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Milly brown
Oklahoma, US
Jun 24, 2024 4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

https://youtube.com/shorts/fUHuJM2iO48?si=oAfmc7pX15CSLnzA

This is a YouTube site I found, check it out as to what this casino does. I researched and found those channel...it shows a lot of videos of this person being cheated. We all need to open a class action lawsuit.

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Hygrm0534447670
Aklavik, CA
Dec 17, 2020 8:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been waiting for payout from Yukon Gold Casino I've been trying to get paid out since the 5 what's the holdup with my pay out

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mustanggirl1966
US
Nov 04, 2022 5:57 pm EDT

My girlfriend hit a spin, don't know the exact numbers but, with a witness, she hit like $2800.00 in one spin and then tried to withdraw and it said her balance was like $67.00 or some such thing

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Benny lovington
Tampa, US
Aug 13, 2024 12:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

https://youtu.be/BY2UtAE56KM?si=yJBOwKIRPin1sPpk

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frederic letourneau
US
Jan 21, 2021 6:56 pm EST

I Wait to m'y 3700 pay i deposit with i debit i not receive m'y money and m'y account is desactived That possible à reactived

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Steve11111222
Prince George, British Columbia, CA
Mar 04, 2021 2:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Where’s my payment

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murray-278
Sault Ste. Marie, ON, CA
Apr 21, 2021 2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

just my 60 free spins please

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murray-278
Sault Ste. Marie, ON, CA
Apr 21, 2021 2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i would like to play my 60 free spins casino rewards hyper strike without making any deposit now please

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nardgwar
Edmonton, CA
May 07, 2021 9:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

just won 92, 000 fair and as soon as i go to withdraw account is locked and told to talk to riskmanagement after they congradulate me and tell me my winnings are ready for cashout

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Popey Cabral
US
May 24, 2021 2:18 pm EDT

Don't play this sight they are scammers. They take your money but when you win they wont payout. SCAMMERS do not play this sight. Also you need to be careful they run numerous casinos with various names all under the same umbrella. Casino F you for your money.

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Taylor Rangi Gage
US
May 28, 2021 8:16 am EDT

Have you had any luck yet mate

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Taylor Rangi Gage
US
May 28, 2021 8:13 am EDT

Yes hi I Luke andrews have been locked out of my casino account im owed $16000 nzd dollars as soon as I done a withdraw they looked me out and asking to send more pictures of id.which has been they even have locked my partner out as she has the same address I was up in the 20k mark they have paid 4k.i just want my 16k and continued to play.how can they do this and get away with it.

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Tyler Waters
US
Jun 06, 2021 5:06 pm EDT

Avoid this site! Several bad experiences.
On five separate occasions hit the bonus reel and the game all of a sudden has a technical error. No chance in playing a fair bonus.

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Cosmogirl4371
Richmond Hill, CA
Jul 12, 2021 7:53 pm EDT

I just deposit $100 yesterday and the promotion said 20% bonus for $20 deposit 30% for $50 deposit and 50% for $100 deposit and all i got was $20 bonus when it should have been $50 bonus! I tried to contact them and every time they kept saying they arr transferring me to a colleague then no one comes on, only today around 7pm i got through to them. They kept saying that I got the correct amount and that I should feel free to chat and ask them next time! It is misleading and I urge anyone who are thinking of playing to choose another casino ...this company is the worst at trying to cheat people of what they are truly entitled to!

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Coralee.
Taylor, CA
Jul 14, 2021 10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Me to I think we should start some kinda of law suit or petition ya. I’ve been waiting my 1600.00 since the 9th

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Josieling57
Ottawa, CA
Nov 22, 2021 12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Coralee.

I'm interested in starting a class action lawsuit.

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Paul Pouliot
US
Aug 28, 2021 11:35 am EDT

They are a fraud, I won $800 and it’s been three months and I’ve still haven’t seen it. Twice they sent it to the wrong email address which after doing so they told me I had to wait 28 business days for it to be returned to the casino. Now the second time they did this I’ve been waiting for the return and apparently it went back into my casino account and a request for withdrawal was made again, only I didn’t make this request. They are scammers do not give them your money

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Frankee62
Vancouver, British Columbia, CA
Sep 09, 2021 11:44 pm EDT

ya well my fiancé and i have been waiting over 2months for 70, 000 CAD now they r telling us that we r sending docs that don't have his name on it when clearly he wouldn't send it to someone else...so now they r telling him if he doesn't give them the proper docs he will be locked out and his winnings will be confiscated! These casinos are a bunch of crooks! They have no problem what so ever taking our deposits but when it comes to giving us our winnings ...the Stahl and stahl and hope u just go away! F*CKING [censored]

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Jeremy Quinney
US
Nov 04, 2021 1:29 am EDT

Hi my name is Jeremy I made a withdrawal of 3500$ i was told to email riskmanegment and I did but got no reply I was told my withdraw is still pending so wat gives

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Josieling57
Ottawa, CA
Nov 22, 2021 12:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lost alot of money at rewards casino. My casino host, Mark only got involved with my spending when it was too late. He said he was trying to help me not to spend but that is a complete lie. Is anyone interest in forming a class action lawsuit against this horrible, horrible casino.

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dude with a face
US
Nov 27, 2021 7:31 am EST

Any of the casino rewards casinos like zodiac or Yukon gold and captain cook and classic to name a few of there casino chain of casino's does make things difficult to get your winning money. They will pay you but its not easy with out jumping through all hoops. I strongly think that what ever they needed to take deposit money from is all they should need to pay you back. Anyways I have played at all of there casinos for over 2 years now and have been a diamond status member for year and half and all the things they promised to the diamond status players is all bull crap. Honestly there is no differances between bronze status and silver or gold and diamond they all give bit of bonus funds every Friday and that's it. if you live in canada I would play at the Canadian government operated casino at OLG.com.ca this way all problems are taken out of the equation

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Kaylen Weaver
US
Dec 24, 2021 5:44 pm EST

I won around 10, 000 and after winning they locked me out of my rewards points saying all you have to do is keep playing and we will unlock your rewards so I spent another 2000 with no winning at all so they unlock my rewards points after that then I won 1200 and they locked my rewards again and again I put around another 500 to try get my rewards back with no luck and when winning free spins on higher bets it would kick me out of the game section reboot it and I’d win 9 dollars on a 10 bet they are scammers

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Reba Strawberry
US
Jan 06, 2022 4:32 pm EST

My name is Reba Strawberry my email address is Reba.straw1@gmail. com.I have been told tell you guys about my winning of $1000.00 I have not received it, it’s been December 29, 2021 with captain cooks casino . Please help my
Thank you

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Robeet
Toronto, CA
Jul 11, 2022 3:02 pm EDT

Hello. If the casino refuses to pay what is owed...just contact us bank or credit card company, and dispute the amount to be refunded. These guys have gone crooked since covid-19

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murray-278
Sault Ste. Marie, ON, CA
Jan 29, 2022 6:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I want my payout

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Milly brown
Oklahoma, US
Jun 24, 2024 4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of murray-278

These guys cheat! Check out the YouTube I found.

https://youtube.com/shorts/fUHuJM2iO48?si=oAfmc7pX15CSLnzA

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parisot
reims, FR
Feb 04, 2022 12:02 pm EST

j ai gagner 6000 euros il y as 3 semaines toujours pas payer personne ne repond

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Cody banks
Mississauga, CA
Mar 14, 2022 10:15 pm EDT

Casino rewards used to be a great casino back in the day, however in the last 2 years they have just gone very crooked, fraudulent, and they just do nothing but rig games to steal your money. Any game that you do get any good luck on, the next day they have that game fixed and something changed in that game, example missing scatters, missing wilds and so on. And if you get lucky again to win on that game again, same thing all over. Even with having proof of them messing about with these slot machine games, they just still get away with it and the government refuses to look into this, so this just tells me that the government must have a hand in the casino's pocket for these companies to get away with such fraud.

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Athena Shann
US
May 17, 2022 5:51 am EDT

I won 31000 and they have completely blocked me, I have emailed risk management 20 times and nobody responds

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Mo Lam
US
Dec 25, 2022 8:22 pm EST

Why didn't you get a lawyer on the case.

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CynAstir
US
May 29, 2022 9:29 am EDT

I got emailed a promotion that promised 100 percent match. Being a single mother this is my ONLY guilty pleasure. I have bin with casino Rewards for years so I borrow n deposit in hopes it passes time. My match they converted into loyalty points which I thought was fine...until I decided to redeem my points that is. I click to agree to terms yadda yadda n fund they suspended my points for possible exploitation of promotions! How is used a ad they literally emailed me exploiting ANYTHING. After being cut off on live chat as they seem to do very often I get to a real rep n am refused my bonus until I give more money?!?!?

After years of pumping cash into this casino I have had it! That is false advertising.

N to lure u in and not even honor the promotion they send u...you are then accused of exploitation. That's some fake excuse to not give me the slot money that should be mine without question.

Too many bad experiences...I'm looking for a new casino.

I prefer no verification, e-transfer friendly, don't require I'd casinos...I always feel my information can get into the wrong hands with online gaming.

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Hockeymomof3
Belleville, CA
Dec 13, 2022 9:23 pm EST
Replying to comment of CynAstir

I had this happen to me today! I’m furious and will never deposit another penny.

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Robeet
Toronto, CA
Jul 11, 2022 2:57 pm EDT

Absolute fraudulent group of casino's...#Betty'sfullservicemultiways is one main game that this casino rig! U stop the reels on a big win, and the symbols change last second to non win. They removed 95%of the scatters U need to win the free spins...to force u to buy them. U buy the the free spins for $500 and $1000 and it pays out $23 for 16 spins for that price. It does it constantly with those same payouts. On one day I bought the spin 30 times straight in a row, @ $1000 per set...out of those whole 30 sets that cost $30,000...it paid $180 all combined! In the free spins, They reels keep resetting and jerking by from symbols lining up...just pure fraud! It has done this everyday for months the same way. When I constantly contact the casino about this..

They just laugh and say the game is random...and only the game provider can make changes to it. They blame these problems on the game provider but it is happening in their casino's taking people's money. They are responsible for what happens to their customers and to stop them from being frauded. Absolute stealing 100% these thieves have stolen over $120,000 in under 60 days from me, in the same way, on the same game, with the exact same non win patterns. These games have hundreds of symbols in the reels, yet the exact same symbols and low payouts keep coming up day after day,, which is 1billion % impossible for that to happen in the same game day after day, the odds of this happening are impossible! But as long as it benefits the casino stealing ur money...it's possible. Absolute thievery, fraud! Please stay away from this casino brand...U will ne sorry if u play there! When they set out to steal ur money...they stop at nothing to rig and manipulate the games to get ur money...they stop at NOTHING...believe me.

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myra constable
US
Nov 10, 2022 5:24 pm EST
Replying to comment of Robeet

I won 1800 and they say they have released the money but 5 days later it's still not there

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Dave Aucoin
US
Aug 07, 2022 3:08 pm EDT

Stay away ... Nothing but a scam site

Even the emails they send about deposit bonus are from a scam bot that sends me lots of different kind of scams

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JustMethatsall
Toronto, CA
Aug 11, 2022 10:09 pm EDT

#casinorewards.com and #microgaming are teaming up to fraud all players for the past two years! #bettysfullservicemultiways is one game that these guys have seriously rigged! To steal your money.! The casino along withe the game provider, Microgaming keep secretly making changes to this game and then denying it. I have played this game for 3 years straight since it was released! Now, they removed 90% of the scatter symbols out of the game. Why? Because there's a feature that allows you to buy the spins. That's all fine but, I buy the spins for $1,000 each...you know what that paid once finished? $32. And this keeps happening as I keep buying the spins at $1,000 per set...over and over, everyday for months and it keeps paying $100 and under...every single time. It does this on the $10 and $15 bet amounts too. The casino keeps claiming it's all random. That's 1 billion percent impossible! That put of hundreds of different symbols in the game, that it keeps paying the same losing symbols. They have stolen over $200,000 on this game in 3 months from me..in this fraudulent fashion! Not ONCE...has that game even paid $5000 in the free spins... RANDOMLY! nevermind twice. In 3 years of playing this game. The casino takes people for idiots. I know this game very well, and I know every single time they have made changes to it...to make sure, it steals your money! They know about this because...I complain about it to them everyday! I record all of this happening and I have filed fraud reports with the government. This theft is not pennies...it's hundreds of thousands of dollars that has been stolen, fraudulently and unfairly. Absolutely no fair gaming in here anymore. I stop the reels on big wins and...last second the symbols all change to non winning.! The have messed with this game so badly, there's no point in playing anymore in this site. They have stolen so much money in this manner it is sickening. Noble rats game does the same thing...you can sit all day buying the spins for $1000 and it pays you $23-51 dollars...over and over. Random doesn't follow the same losing patterns. That's why it's called random! But with the help of Microgaming...they are frauding people out of their money.! This is just my advice but...any new players looking for a casino to play...stay away from casino rewards...they will bankrupt you with the game rigging and the fraud game play. I strongly suggest anyone that has this happen to them...record it happening and send it the the government for investigation.

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Cheated player
Toronto, CA
Aug 12, 2022 9:47 pm EDT

Casino rewards cheap. I've been with them for 20 years and every single time I manage to cash out a little bit of my own money that has been stolen from me... The minute I push that cash out button if I reverse anything and try to play it, The system shuts down every single game. No matter what you play. No matter what. Better amount you play no matter if you buy the spins or not... It just steals the money. Is 20 years of doing this a coincidence? No, it is not. People have to be aware of the problems that they are going to face if they decide to open an account with casino rewards. In my opinion, don't bother with it. There's too much fraudulent activity that goes on in here. They jerk the reels in the games. You win the free spins on high bed amounts of 10, 15, 20, 30 $40 to spin and they pay you $6 wins after 20 spins constantly. It's just nothing but game rigging and fraud.

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J.dhillion
Oakville, CA
Aug 14, 2022 10:16 pm EDT

This casino brand is just rigging these games to steal money...iv played the same games since they came out...but the game provider and the casino are changing the game constantly to cheat. You stop the reels on wins, and then the symbols change to non winning last second. You push stop on the reels and it long reel rolls past what you stop it on just to cheat. They removed all the important symbols such as wilds and scatter symbols so that you can't even now win the free spins fair and square. This is not how these game were put out...the fact is, anytime you are able to find a way to try and win...they go and make these changes to make sure they steal your money. You can buy the free spins...but when you do buy them, over and over...every single set you buy, no matter what bet amount your on...the game steal more than 70%of what you spent. I buy the spins at $500 a set...it pays $26. I buy them 20 more times in a row...it pays between $12 - $67 only. When you do get the free spins ...once inside the reels start jerking, and winning symbols change to non winning and of course you lose again. These guys will not stop frauding people on this game... #Betty'sfull-servicemuliways. The more you complain to the casino...the worse they make it for you. They keep saying it's random but yet in all my casino accounts...it does the exact same things,pays and cheating. It's absolutely 1 BILLION percent IMPOSSIBLE that you can keep winning and buying the free spins on $10,$15,20 a soon or $1000 a set ..and getting the same payouts of $27 each set...over and over and over! Random does not follow the same pattern in a game that has hundreds of different symbols in it...it is absolutely impossible unless it is being programmed to do it. Plain and simple! These guys need to be investigated for this, it is not only illegal and wrong...but it is theft and ruining people's lives by stealing money and false advertising and misleading people. It is 100% being done! They know they are doing it and it needs to stop! They have stolen millions of dollars from me, in this same game...with their game manipulation. If the government has it investigated with a good computer analyst and goes to the casinos files and the game providers files... They will see that all of this is true of what I say and if the computer analyst is very good at their job they will find it. This casino will go out of their way to make sure they change the gameplay records and not get caught. They're already manipulating all these games as it is, so there's nothing to stop them from manipulating their files. People record their gameplay it is caught and recordings. I know that the casino installs malware on your mobile device to help make these games. Do this with the jerking and the pausing and the disappearing symbols to non-winning and the missing scatter symbols in the same exact payouts. After you spend $1,000 each set of spins and it pays you $37.69 for $1,000 over and over. Over you spend $500 on the spins and it pays you zero. It pays you $12 pays you $49 and this happens daily all day long and all of their casinos day after day month after month for 2 years straight. It's absolute theft. It's absolute fraud. It's absolute wrong and it needs to be stopped. All I can suggest is this casino if they don't know their employees are doing this or if they don't know that the game provider is doing this which they do know because I complain to them all the time about it. They need to find out who was doing it and they need to stop it. It's wrong and if they don't stop at the government needs to step in and investigate this because the Canadian players are getting absolutely robbed in the process from fraud. Back in the day they used to be a fair casino 2 years ago but in the last two years especially since covid they have went fraudulent. They are doing everything and anything they can to take your money at any cost. Even if it has a chance of them getting caught for it, they're still doing it and it needs to stop.

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Tyson Gladue
US
Aug 16, 2022 10:33 am EDT

I was playing normal 60 to 90 cents winning upto 294$ then as i am spining the bet changed on its own to 60$ per spin without notice and then i contact support 1 min after not noticing it untill it said insufficient funds. spined like 4 times . told them what happened and they said i switched it or pressed max bet when i never did. and they cant do anything.

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Verycheatedplayer
Brampton, CA
Aug 17, 2022 7:28 pm EDT

Casino rewards is manipulating every single game in there. I watch stopping on winning symbols that last split 2nd jerk and turning to non winning. Winning. They remove all scatters from these games now so that you have 0 chance into winning the free spins so that they force you into buying the free spins. Once inside the free spins that you buy they rub you in there and you see the symbols change to non winning Just as they drop to steal money from you. I'm your. Just yesterday alone I bought free spin 6 times in a row at $250 each to each set all 6 sets in a row Paid exactly $2.50 when it was done. It is absolutely impossible for that to happen especially according to them that it is just random the game. These guys have the game run on an algorithm loop is rhythm loop is why the same exact non winning symbols and I mean exact keep coming up. The exact same 3 scatters. There are hundreds of symbols in these multi weight games There are hundreds of scatters in the multi weight game and there's hundreds of wilds in the multi weight game and yet the same exact non witting pattern comes up Every single day week after week for 2 years straight. They are just finding more and new then more and more ways to keep rigging these games. When you question them about it they claim that nothing has been changed in the game. These are games that you've played for years I know everything about the game and what symbols are in there. Are in there. Games do not make changes to themselves it is impossible for a game to make changes for itself for itself it has to be done by a human being. That human being is the one that is profiting from the theft. When you do get lucky enough to win a little bit of your own stolen money back and push that cash out button. Their system shuts down all games in all of their casinos so whether you deposit more money and play whether you reverse your winnings to play it will suck up every single penny because you pushed out that cash button. This is happened for 20 years now and they claim it's just a coincidence peris the coincidence. Wow a 20 year coincidence? I find that very hard to believe. They claim that their payout rate is 94%. I don't doubt it's 94% for the casino and what they're stealing from people is not for the player. It only seems to be random when it's in favor of the casino . There are nothing but thieves and with the help of #microwaving They're enabling the casino to run these programs to loop the games that come up with the same non winning symbols they're jerking their reels as you're stopping the reels on something you see the whole entire real swap last 2nd all entire real of non winning symbols the games that they play are just going on and on and on they are just stealing people's money. Somebody really needs to investigate through the game provider's data and files that catch them and what they are doing with these games including casino rewards This is gotten so bad since covid 19 came along and they're doing nothing but stealing thousands upon thousands from me daily in this manner and calling it random even when I watch it in front of My eyes happening even with recording it happening they have very big balls the do it once they're caught by the player they are very cocky and they seem to know that the government will do nothing about it and I wouldn't recommend any new players getting themselves into something like this because this is not a fair gaming site anymore take my take my advice this is from me from me playing 20 years there and being cheated out of millions

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Whoknowswhytheycheat
Ottawa, CA
Sep 08, 2022 3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

#betty'sfullservicemultiways #microgaming game manipulation. #cadinorewards.com/game rigging. I have complained to the casino every single day since I played in here on this game. Betty's full service multiways. They just keep absolutely frauding me and stealing my money. Since May 1st of this year once I actually told them I was awarded just a little over $200,000 for being disabled in a bad car accident... That's when the real stealing began and I mean began. This game I know it very well. They removed 90% of this scatter heart symbols out of the game which takes away. Any chance of winning anything. You can buy the free spins right by them for 500 $750 and $1,000 at a time which is $10 bet, $15 bet and $20 bet. Once doing that they absolutely steal the money. The game starts resetting in the middle of the free spins and by the time they're done you might get $100. Maybe $50 payout and it happens constantly over and over all day long every day. By the time you finally get to win a free spins fairly it does the same thing and it robs you of your money. I've stopped it on big wins numerous times just to have the symbols last split second swapped a non-winning. This has happened to me many times. I stopped it on six scatter hearts and seven scatter hearts. Then they end up ghosting and disappearing last second. Now they're rolling. The reels backwards their long real rolling past what you stop it on and it just keeps going on and on. Once you deposit and they steal money, you have to redeposit in hopes that you'll be able to get that money back. Then they steal that money and you have to keep the posting to the point. Now. Within a matter of under 4 months they've ended up stealing over $200,000 for my disability money that was supposed to be for my family and I for life. I'm not even going back for the 15 years that I've been with this casino and the robbery that has went on. Not once in my life playing in this casino. Have I ever cashed out one single penny of the casinos money. This is just absolutely sickening I've talked to the casino so many times about this and all they do is lie about it and say there's not changing anything in the games. They're not doing anything to rig it. I pleaded with them. I'm to the point now I have to end up trying to approach the British media to see if they'll cover a story on these guys because this is just sickening between the casino and the game provider. I don't know which one is the one rigging these games but it is just absolutely sickening. They may not be religious but I guarantee God is real and he does watch what goes on. And believe me I paid the price of my life for my mistakes. So whoever is doing this is in for a world of pain. This has to stop whether they stop it on their own or they're stopped by the government itself. It's got to stop. They have to return this stolen money one way or another whether they do it at the goodness of their own heart or whether I proceed to the media and government and then to lawsuit. After that. There's enough gameplay that shows everything I say is true. My bank account shows everything I say is true. I am just sicken by this whole mess. They never were this bad before 2020 but of course once covid19 came along. Sorry the game rigging and it's not just Betty's full service. Multi Waze now I've noticed it on so many other games. Before I discovered that they were rigging and cheating on this Betty's full service multi waves. I just figured the last 15 years. I just maybe had bad luck. That's why I was losing until I started actually watching what was going on with the games. Would disappearing symbols jerking symbols error messages if you win? The list goes on and on It's got to stop

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Rebecca Thibeau
US
Sep 10, 2022 7:06 am EDT

I also won $10,050.00 and they processed the withdrawal for 40 of the 48 hours and then blocked my account completely. PLEASE HELP!

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No payout
US
Feb 05, 2023 3:24 pm EST

did u ever get paid?

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shanteeroul
Marius, CA
Sep 30, 2022 2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, iv've been playing and uploading on casino rewards for over a year, and they send me promos for new players here and there , which if a violating the terms is new players can only use those promotions. Why send it to somebody already signed up . I've won before, and was awarded my money, on Monday September 26, 2022 i won and tried to withdrawal 5500, i played some back and won 4200, and it said my withdrawal was going to take about 8 days in the email , then yesterday i got an email saying because of those promos and mutiple accounts that were made i will be terminated, all my accounts and whatever winnings will be also terminated. because of terms and conditions, But why cancel my accounts when im trying to withdrawal a large sum of money, and not when they were made , or when money was being deposited and played on those accounts if there was any playing on them .? if this is to happen and continue and i do not recieve my winnings , which i won from depositing 10$ on captain cooks casino on monday september 26,2022 , I will be getting my lawyer to contact casino awards, on my behalf and to let others know that casino rewards is a rip off and do not recommend them to sign up and or to deposit on these sites. Because i was stripped of my winning , if any terms were violated it was they advised more sign up offers and didnt not inform me until they had to payout, and letting money be deposited and played on accounts that werent acceptable. Thank You . Hope to hear somsething on this matter soon.

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mustanggirl1966
US
Jan 30, 2023 1:57 pm EST

Multiple account don't matter. I have more accounts at all the Ontario CR's Sites and I don't have a prob. however, the changes iGaming has made take the fun right out of the game. It sucks. And to be honest don't think CR's care one bit

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Mine.e
Mty, MX
Apr 07, 2023 11:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They say its against their rules having multiple accounts, they dont want to pay my winnings because of that, which wasnt an issue before (for 14 years) now that they have to pay a bigger amount Their rules apply and its an issue, but it wasnt when you were depositing!

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D.dhal
Caren, CA
Oct 22, 2022 12:43 pm EDT

This is so unbelievable. What is going on in casino rewards. Nobody is looking into these group of casinos to see what they're doing to fraud everybody.

I've played for 6 years and year. For 2020, it was half decent. COVID-19 came along and the cheating really began the kickoff.

I always play these multiway games because they're exciting and is a good chance you have to win. Well, at least before COVID-19 came alone. It's just impossible. There's hundreds of symbols in these games such as, Betty's service, noble rat, Thunderstruck storm chaser, epic dragons and so on.

Theve made it hard to win spins now, being that they have removed at least 90% of the scatters of the game. Now they allow you to buy the free spins but every single time I buy them, they still between 50% to 100% of the money I spend to buy them. Now. This gets expensive when you're buying them at $5 and up. When I win the spins on $5 an up. They keep robbing me out of any fair winds for a whole year. Now. I'm going to have to send a complaint to The gaming commission and the United Kingdom. This kind of cheating and fraud has to stop. It's just wrong.

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Evelyn Mina Toby
US
Nov 02, 2022 9:50 pm EDT

Is it because of having double accounts due to not being paid

our winnings .

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Rappleton
Toronto, GB
Nov 03, 2022 9:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The government of Ontario has made it that all of these casinos now have to run on a platform in Ontario, you have to have either your GPS location on, are they force you to download a Geo location app. Now Ontario has made it, that you cannot have anything such as... Autoplay, quick spin, and most important of ALL! THEY DO NOT ALLOW YOU TO STOP THE REELS ON ANY OF THE SLOT MACHINE GAMES, IN ANY OF THE CASINOS RUNNING IN ONTARIO. It was hard enough before to have a fair chance when you could stop the real, but at least you got a 10% chance. That was the only way to ever be able to get any bonus or free spins in the games is by stopping the reels. Now the government of Ontario, #dougford has just given all these casinos a license to fully fraud and steal money from the players 100%. Without having these options and having the option to be able to stop the reels yourself to better your chance at actually having fair play, he has given the casino's full opportunity to steal even more. This is downright sickening and disgusting that he is letting himself and his rich buddies fatten their bank accounts by letting these casinos rob people even more. #igamingontario does the same thing with all their casinos. OLG does the same thing on their casino. All this is now is a money grab. They have ruined people's lives by putting these mandates in place for Ontario. They sat there for years watching these casino such as casino, rewards.com fraud and steal people out of millions of dollars and did nothing about it. Now they turn around, and they give them a full license to Rob and steal 100%. We need to get these old people out of the government before they run this country down to nothing. All these governments think about is how to fat in their own pockets and how to let criminal base organization casinos fraud and rob people of all their money. That's so sickening, #dougfordstealsagainfromcanadians.

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mustanggirl1966
US
Nov 04, 2022 5:17 pm EDT
Replying to comment of Rappleton

I know right? I totally like the whole slam slot thing and now gone ...really sucks. Never mind not actually being able to reach a live human on chat

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CasinorewardsFRAUDS
Overthere, CA
Feb 19, 2024 4:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The reason why #casinorewards is cheating the Ontario player's even more...because the fat [censored] Paul burns of #agco are taxing casino rewards now to operate in Ontario. So who do u think they're gonna cheat to pay these taxes? It's all fraud and agco is a big part of this fraudulent too.

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D.morto
Tilsonburg, CA
Nov 08, 2022 8:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

As the comment below, don't panic about extra fees. If you truly didn't deposit, you can put a dispute with your financial institution about that. In my experience, my bank has reversed nfs for me when this stuff has happened. Also I was able to have the error corrected by disputing charges I never made

Now, in 2 weeks, igaming Ontario has taken over the full control of online gambling in Ontario. They are now in charge of casino rewards too. The fact that now they have Is put restrictions in place, For all Ontario casino platforms. Is this means, Even for casino rewards platforms for Ontario... The restrictions are the following..( the player's in Ontario cannot have quick spin feature,autoplay feature, or most important of all..the ability to stop the slot reels their self. If the play cannot stop the reels yourself, this takes all chances of fair play from the player.

Anyone can go online and pull up gaming restrictions for Ontario, Is there you will see the list of everything I'm talking about that has been put in place. The Ontario government, (DOUG FORD) alone with Ontario gaming commission, have put these rules and regulations into effect. They have given IGAMING ONTARIO full control over all! Casino's in Ontario. And I actually challenged the government and is an the Ontario gaming commission, To go ahead and pull up all my gaming records in the last 15 years and then pull up my gaming records in the last 2 weeks since this is changed... And tell me that the player still has a fair chance at winning anything. Hes winning anything. Because since this is changed in the last 2, I have not even been able to win one dime.

This is not the fault of casino rewards or any other casino that people play outside of Ontario, This is the fault of the Ontario government and the Ontario commission board.. People if you want this kind of stuff change back to the way it was before... You need to keep emailing Doug Ford and the Ontario commission aboard. Then and only then if enough people complain about this nearly complain about these new restrictions, Will it be changed to make it fair gaming for the players. Cause as of now the way these rules and regulations are, It gives the player absolutely 0 chance of fair play or winning anything. People, You need to let your voice be heard, And tell Doug Ford and the gaming commission of Ontario the people of Ontario will not stand then for this cheating is cheating regulations.

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Benson7
Ottawa, CA
Nov 08, 2022 10:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Say no to #igamingontario. #organizedcrime. #dougford and #ontariogamingcommission are letting iGaming swoop in and controling entire online gambling for Ontario. This wouldn't be bad if it wasn't for the fact that they're making sure in the regulations that people the players cannot stop the slot machine reals their self. Leaving absolutely no chance whatsoever at fair gaming. All they want you to do is deposit your money and say thank you for giving us your money just like the OLG does. People have to complain to Doug Ford and a gaming commission board and say no to iGaming... And siesta Fair gameplay. How can the government and gaming board let one corporation run the entire market when they're organized crime in a fraudulent gameplay just got to stop. They're stealing millions from players just by the fact of not letting them stop the reels. Their self on these games gives the player. Absolutely no fair gaming whatsoever. People you need to complain. They have taken over all of casino rewards casinos. In the past. Casino rewards already was manipulating games and I guess now their karma has come back to steal from them because now I gaming is in control of them as well and all Ontario players are not going to stand for this and I guarantee now casino rewards is losing millions in losses because of these ridiculous rules and regulations.

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Fraudedplayers
Fort erie, CA
Nov 11, 2022 9:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

So now I see casino rewards is absolutely in their glory. Since teaming up now. With iGaming Ontario, these new restrictions for all Ontario players and all of the casinos have it that the player cannot stop the reals their self. Or as they call it.. making a slam bet. So supposedly with the Ontario gaming commission, this is in place supposedly to protect the player from spending too much money or losing too much money. How do you figure that that's going to help the player in any way? Now? Casino rewards and all the other casinos have 100% control over all the games without giving the player. Any luck whatsoever.

Before when the player was able to stop the reels theirselves, that gave the player 50% chance to be able to stop the reels and actually win something such as, scatter symbols for the free spins, scatter symbols for the bonus. Now. You can't stop the reels so all these games especially that allow you to buy the free spins and bonus features. They just rob you even more.

Yesterday alone because of this, I bought the free spin feature at $50 per set, on Thunderstruck storm chaser. I bought these 40 times in a row at $50 each. Once out of the 40 times on this game, it paid me $30 back in wins. The other 39 times paid me anywhere from $3 win up to $7 win only. So this cost me in a matter of 1 hour $2,000 to do this. In total take out off all these free spins that I bought. Not even $100 back to me. Now if that is not fraud or unfair. Gameplay, then man I don't know what to tell you.

With these new restrictions and teaming up with I gaming Ontario, casino rewards is just loving this because they're take home is 100% knowing the player has absolutely no chance in hell at winning anything when they're in full control over your luck and over what they decide to let you win or not.

The only way that the player now in Ontario is ever going to have any kind of fair chance whatsoever in the near future, It's to keep emailing. Doug Ford Premier of Ontario and also the alcohol and gaming commission of Ontario. The one that is setting these rules in place to let criminal organizations run the entire market and to take people's money unfairly. This is just absolutely wrong that a country like Canada. What let criminals run the entire market to keep stealing from Canadian players.

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myra constable
US
Nov 11, 2022 6:14 pm EST

I won 1800 dollars was sent confirmation of withdrawal request and that it would take 1 to 3 business days to process. Five days later still no money received