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Cathay Pacific Airways review: Flight delay, damaged baggage, no response

TN2023 of US

Sep 11, 2023 8:41 pm EDT

Featured review

I want to file an official complaint against Cathay Pacific Airlines - My family returned from our trip. My original flight CX 596 on [protected] from Hong Kong to Osaka got delayed twice. Therefore, I couldn't made the connection flight from Osaka to San Francisco and to Portland. Cathay Pacific was able to arrange the next day flight for our family after hours of negotiation. As a result, we finally got home a day late.

I have an appointment originally on 8-18 with a client and I need to cancel the appointment due to flight delay.

2 of my luggages got damaged. One is a brand-new luggage.

Loss of time, spending extra money on transportation, meals, toiletries, etc.

I cannot use 2 of my United Club lounge passes because Cathay Pacific cannot find United replacement flight for our family. I paid my United credit card annual fee of $95 for this benefit.

I have contacted Cathay Pacific Airlines multiple times since [protected]. As of today, I have not received any official response about the delay reasons, apology, compensation, etc.

Desired outcome: Reasons for flight delay, apology, compensation

Cathay Pacific Airways - Flight delay, damaged baggage, no response - Photo 1

Cathay Pacific Airways - Flight delay, damaged baggage, no response - Photo 2

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Cathay Pacific Airways Contacts

Cathay Pacific Airways phone numbers

+1 (800) 233-2742

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Cathay Pacific Airways emails

info@cathaypacific.com

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Cathay Pacific Airways address

Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, California, Hong Kong

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