Cebu Pacific Air
Reviews and Complaints

Dear sir/mam, I would like to request for an electronic copy of my boarding pass which I lost last December 15, 2018 after my arrival at Iloilo Airport. I badly needed the electronic/hard copy for the liquidation of my travel expense at my office.

name: Evangeline Capanas
booking nr: EKHVFR - manila - iloilo 5J449 1215H-1330H
phone: [protected]
email: [protected]@gmail.com
add: veterans village, iloilo city

Dear sir/mam, i would like to request for an electronic copy of my boarding pass which I lost last December 14, 2018 after my arrival at Bacolod Airport. I badly needed the electronic copy for the liquidation of my travel expense at my office.

name: hannah de leon
address: sta rosa laguna
email address: [protected]@gmail.com
cp #: [protected]
flight date: december 14, 2018
destination: mnl to bacolod

flight details:
1. december 14, 2018
mnl - bacolod
booking no: tem9wz

Thank you very much and hoping for your kind consideration.

Sincerely yours,

Hannah Deleon

Dear sir/mam, i would like to request for an electronic copy of my boarding pass which I lost last NOVEMBER 21, 2018 after my arrival at Mactan International Airport. I badly needed the electronic copy for the liquidation of my travel expense at my office.

Name: Kevin Cristopher I. Ng
Address: Ughai 2, San Roque, Talisay City, Cebu
Cp #: [protected]
flight date: NOVEMBER 21, 2018
Destination: MNL to CEB

Flight details:
1. November 21, 2018
MNL - CEB 5J 567
BOOKING NO: V9HDPL

Thank you very much and hoping for your kind consideration.

Sincerely yours,

Kevin Cristopher I. Ng

I have booked flight last Nov 21 for 4 persons, during the time there were always errors on cebupac mobile app. But finally have managed to succesfully booked amounting to 34k pesos. I have received official receipt as well and screen capture it for future reference. But as of now i was surprised that i was charged an additional 25k pesos during the same day that i am booking tje said flight. And I have no idea how this happened. Please assist me cebu pac on this matter. Below my contact info.

Thanks,
Geovannie L. Abella
[protected]@yahoo.com.ph
[protected]

Dear cebu pacific,

You have no idea maybe what it is like being a single mother, to sacrifice and work alone to buy an expensive ticket for the sake just to give the joy this christmas to my eldest daughter to see her other sibling which is not here with us. And living with my father in province. We are at the airport as early as 1:pm. I tried to check in online while we are on our way but your system sucks and we cant manage to check in errors occur that was 2 hours before the 3pm flight. When we arrived at departure entrance was totally on a long queue so we decided to take arrival entrance to rush in.. As soon as we get in at check in area 1:30, at, I tried to check in using 4 machines but still error occures, soi approached the staff and she told me to go direct to d17. So we rush going to fall in line at d17 we where there from 1:45pm at a long line that I wish we could be there before 2 pm then super bagal, I try to catch there attention raising my hands that hey our flight is 3pm yet no one cares I never heard calling last call. I left my daughters to stay on the line and go back to check in at the machine, (unfortunately we didn't make it) I go back to the line and we where the 2nd and I shouted hey our "flight 3pm bacolod". Then presenting the printed ticket the woman told me that the boarding is closed. #disappointed
😠, so I beg if its possible 1 student passenger, she can ran for 10 mins to be at the plane, still they refuse and told me the plane is fully booked 125 passengers no seats available. What? I booked early aug 25. Tapos fully book?, 😠 what do you expect I will feel? Nag hysterical ako I showed them my pwd id to inform them im sick bawal ako ma stress aatakihin ako ng anxiety disorder ko.. Still they dont care. I have
No choice I rebook, pay the penalty for no show. Literally hindi kami no show or late we were not given priority. Before the 45 mins noone attended us we were ignored
I said we are here we are not late, debating with them trying to
Justify they never give us value of urgency. Ang bagal nila. I dont want to argue instead I paid the rebooking fee, and penalty total of php6496. 48.. Instead that amount is for our monthly rental and christmas gift to my daughter n family in rovince do you think this is fair?, consideration sa situation namin. I'm requesting for refund...
Is that fair'

#justiceforsoloparent #prioritylane #valuethepassenger #unfair #inconvinience #wearenotrich #iworkhardforthatmoney

Then, after you ripped off of me basta basta kayo mag text na change nyo yung return flight without our consent or approval u dont know our situation, I have work, my daughter have classes and ojt, sacrificing 1 week absent dahil we cant afford the fare for january 3, so we decided the lowest fare on january 7 tapos you move it the next day, who will pick her up at the airport, I have work? Aabsent pako? #consideration #inconvinience #toomuchhassle #justiceforsoloparent

Good day Sir/Maam!

I would like to request for a copy of my boarding pass for my flight from Tawi-Tawi to Zamboanga, and Zamboanga to Manila last 31 October 2018, or any proof from your office that I boarded for the said flights. This will be used for the reimbursement of the airfare and other travelling expenses.

Name: Medino Gedeun Yebron Jr.
Booking Reference Number: MG37KD
Route: Tawi-Tawi to Zamboanga (31 Oct 2018 7:20AM Flight 5J 840);
Zamboanga to Manila (31 Oct 2018 12:20PM Flight 5J 860)

I look forward to your response. Thank you

Respectfully,

Medino Gedeun Yebron Jr.

Good day CebuPac!

Sir/Ma'am, can I request for a copy of my boarding pass for the flight I took under your airline last July 27, 2018 from ZAM to MNL and on September 14, 2018 MNL to ZAM, or any proof from your office that I boarded for the said flights. This will be used for the reimbursement of the airfare and other travelling expenses.

Booking Reference Number: F9JT6S / NGN9JQ
Passenger Name: JEZ-MER LACHICA
Route: ZAM-MNL (5J858) (July 27, 2018/ 14:10H)
MNL-ZAM (5J861) ( September 14, 2018/ 18:15H)

I am hoping for your consideration on this matter. Thank you very much

Respectfully,

Jez-Mer Y. Lachica

My name is Sunshine Pastolero, I had my flight last 4 December 2018 from Sydney going to Manila. My flight number was 5J40. I'm very disappointed about my luggage. I made a report about it and the protocol is to wait maximum 7days to check everything. Everyday I'm getting the same outcome, that they still need to coordinate to cebu pacific Sydney. I reported on the spot and if the luggage was really left behind in Sydney and if they really contact the cebu pacific Sydney immediately they will get an answer straight away and i don't need to wait for 7 days just for an update. I'm trying to be calm about the issue but I guess your airlines and crew are not trying their best to resolve the problem. I am ready to go to court about this.

11/28/2018 i arrived at counter check at 10:37 am and my flight was at 11:15am, your customers people refused to let me and my wife to get on the on our flight, but another on another his flight left at 11:05am they left him get on his flight. Now i paid for this flight and i had 45 minutes still get on the flight, and you refuse me and my wife get on, you need refund us half of the price of two tickets back to us. I not going fight with you, or what you think is right or wrong. It would be best for you just refund my money, and we will never fly with your company every again. I made very sad and sick that you treat customers like this, and treat me as america and guess to your country bad. Yes i got highly mad at your people, because they was acting very stupid in way they treated me, and for your company you keep my money and stole from me and my wife half our airfare, that you need to refund. No reason for not let us on the flight at all. Your company still own me for a flight when my mother death in may 2018, i sent you all paperwork and need return that money as well. Email [protected]@yahoo.Com dr. Robin harmia booking reference vcqskp return flight you need refund us the mney for.

Cebu Pacific is a [censored] AIRLINE. FIRST: I book a good flight connection from Siargao to Legazpi with only a few waiting time at Cebu. Later THEY CANCEL the flight and I have to rebook with a BAD SCHEDULE that gives me a one day waiting time at Cebu. Altough later it is obvious that they could give me a BETTER SCHEDULE they do NOT ALLOW anymore to CHANGE the flight! So they make me unhappy and even they could make me happy again, the do not do. And SECOND: The SEATS in the airplane are extremely UNCOMFORTABLE. Air Asia is much better. THIRD: They DAMAGED LUGGAGE and did not give any refund. TRY TO AVOID TO BOOK CEBU PACIFIC !

Last October 27, 2018, me and my friend, were supposed to travel to New Zealand on board Cebu Pacific with a connecting flight from Sydney. The layover was 7 hours. But we were refused by the airline staff to board when we checked in because we do not have a transit visa for Australia.
When is a transit visa to Australia really needed and who evaluates the need for it? Can passengers be refused to board a plane because the airport personnel deemed that transit visas are needed?
This site: https://www.homeaffairs.gov.au/lega/lega/form/immi-faqs/do-i-need-a-visa-to-transit-through-australia states that:
0. If you are transiting though Australia for less than eight hours and you do not need to leave the airport transit lounge (except to board your connecting flight), you may not need to apply for a Transit visa (subclass 771); and
0. If you are a Filipino citizen, you can transit through Australia without applying for a visa if you:
• enter Australia by aircraft;
• hold a confirmed onward booking to leave Australia to travel to a third country on the same or another aircraft within 8 hours of arrival in Australia;
• hold documentation necessary to enter the country of destination; and
• not need to leave the airport transit lounge except to continue their journey.
Why were we denied boarding? We had to go through the hassle of another ticket booking just to get to New Zealand, not to mention the consequences of the delay getting there and the additional funding needed immediately. This is the first time I am travelling on a plane and the anxiety brought about by the experience is not encouraging. What accountabilities do staff have in cases like this? We see no reason for me and my friend to be denied to board the plane to take us to our destination. We have to be refunded of the entire amount we dutifully complied with when we did the booking. (See attached photos)

I transacted with Cebu Pacific Air on October 3, 2018 thru their internet website.
The flight booking transaction was for a 1 way flight going to Manila..

But the transaction I made on October 3, 2018 did not push through, as it displayed with system error.

No PIN No was submitted to my celphone to complete the transaction.

So I decided not to have a repeat transaction with the said website on that same day.

That is why i made another transaction on October 15, 2018 and the booking transaction was successful. I was given thru my flight details thru email.

However, upon viewing my billing statement dated 10-25-2018, I noticed that the transaction I made on October 3, 2018 was charged on my account in the amount of Php 3, 485.40.

Please look on this matter. You can contact me for further details below my name.

Thank you.

Sincerely yours,

Francis A. Fernandez
BDO Shopmore Credit Card Holder
Email Add: [protected]@gmail.com
CP No. [protected]

We booked a flight from dvo-mnl-macau. Then hkg-mnl-davao.

First of all they kept changing flight times on our hkg-mnl, dvo-mnl, and mnl-dvo flight. Then they cancelled our mnl-macau flight. They only gave us cancellation option, not even a rebooking for mnl-hkg? What the hell. We had to book another flight to travel to hkg and paid extra for mnl-hkg just to get to macau via boat. And guess what, a few weeks later, they fking cancelled our dvo-mnl! We had to book another airline and paid extra.

When we called their customer service, everything they offer is not applicable! All they can say is they can't do anything else. We were left with no good option.

In summary, we had to book again full fares 2 times for different flights because the rescheduling and cancellation does not line up with our other flights! I have everything recorded in photos

Who: Cebu Pacific Airlines
Clerks: Aireen Carascaz (girl)  April T. (boy)
Miller Party: Aaron Lashier, Alexis Miller, Angelina Miller, Jeson del a Torre 

Where: Legazpi Airport bound for Ninoy Aquino International Airport (domestic side)

When: October 10, 2018. Arrived at airport by 8:53am. Flight departed at 9:20am. 

What: Denial of check-in to the Miller-LaShier party due to a violation of the unwritten but supposedly known 45-minute check-in rule and perceived discrimination of the Miller-LaShier party because they are foreigners who are Caucaisans.

Not only is there a disparity between the Cebu Pacific Clerks' insistence on the policy over the 45 minute check-in rule and the absence of such policy on the check-in website, i.e. nowhere on the entire website was it stated that failure of a passenger to check-in within 45 minutes prior to time of departure nullifies the passenger's flight but discrimination occurred against the Miller-LaShier party because they are foreigners who are Caucasians. Cebu Pacific check-in clerks stated that the Miller-LaShier party did not meet the 45 minute check-in deadline. Miller-LaShier Party wasn't informed of 45 minute rule in e-ticket email that they had received the day prior. The Cebu Pacific clerks admitted to the Miller-LaShier Party that the policy is not anywhere on the website but that it has been a known expectation of the Cebu Pacific Airlines from its Filipino passengers. Despite the Millers and my son, Aaron LaShier's contention who was one of the passengers that, again, if that policy is not written anywhere on its public website, how can they expect the passengers to know that? On top of that, the Miller-LaShier party did arrive within the 45 minute window of check-in and boarding. But, not only did the clerks not check-in Miller-LaShier party but they also stalled by appearing to be busy shuffling some paperwork as if they were waiting for some other passengers. The Millers-LaShier party paid the tickets on line. The Millers asked if there were still seats left and the clerks answered yes. The Miller-LaShier party was even more dumbfounded why the clerks still insisted on not checking them in. Finally, when 2 local Filipino passengers showed up and talked in their native to tongues to the clerks, these Filipino passengers were checked in despite of arriving much later than the Miller-LaShier party. These Filipinos arrived even much later than the Miller-LaShier party yet they were allowed to check in. The clerks made room for "standby passengers" because they were Filipinos? The Miller-LaShier party never made their flight. They lost $300. The Miller's daughter had an appointment with the US Embassy for her pending nuptials paperwork which the daughter missed. Mrs. Miller literally cried in front of the clerks. But the clerks laughed at Mrs. Miller's state of despair. As a consolation, the clerks told the Miller-LaShier party that there is a later 2 pm flight for $500 one way as "chance passenger(s)"- not guaranteed, dependent on seat availability. That it was their only option with Cebu Airlines. The Miller Party refused, especially after the fact that a quick web-search by Angelina Miller showed cheaper flights with their rival Philippine Airlines.

Impact: The Miller-LaShier party not only lost $300 for missing their flight but also felt discriminated when 2 local Filipino passengers were allowed to check-in despite arriving much later than them.

Is this poor customer service by Cebu Pacific Airlines due to lack of current and relevant customer service training, dated and confusing website information, and poor marketing strategy?

The Cebu Pacific website is not forthcoming and confusing at best with the necessary information for potential passengers to make informed decisions in booking flights online. Cebu Pacific needs to clearly state their check-in policies on their website and in their online bookings, and maintain currency and relevancy upfront where it can easily be seen BEFORE any passenger purchase of flights. Cebu Pacific should be specific, down to the last
minute if need be, in their check-in requirements and not ballpark ranges of hours and days especially when it comes to check-in desk options and especially when anticipated foreigners might fly Cebu Pacific where native nuances, expectations, unwritten yet known only to the locals may be misconstrued. It would also be best if a search engine or a FAQ webpage could be available on the Cebu Pacific website, NOT a Charlie Chatbot, which doesn't know about a 45 minute rule either. Above all, it is unacceptable for this infamous 45 minute rule to NOT be posted ANYWHERE on Cebu Pacific website or in their Terms and Conditions. It is very embarrassing for Cebu Pacific when that crucial bit of information has to be entered into Google and be found on a fringe website run by Trip Advisor. It is more humiliating for international tourists because they pay for Cebu Pacific's shortcomings and have their personal itineraries ruined.  

It is not the job of the Cebu Pacific check-in clerk to do damage control for justifiably angry tourists because your marketing team failed to prevent this event from happening. The Marketing team must improve the design of the  Cebu Pacific website. Proactive, not reactive, business strategies is what separates the professional from unprofessional businesses. Do something about it soon.

In addition, it is a training issue and poor management supervision when you have check-in clerks with poor customer service and lack of cultural sensitivity especially to passengers who are foreigners. The unprofessionalism and discrimination exhibited by the aforementioned clerks is very humiliating and derogatory to the good name that Cebu Pacific strives to maintain and should not go unpunished. For a well-known airline such as Cebu Pacific, that kind of attitude could be a litigation waiting to happen.

Recommended Resolutions:
1. Modify the website to include the 45 minute Cebu Pacific local policy CLEARLY, not in fine print in Terms and Conditions.
2. Reimburse the Miller-Lashier Party the full cost of their flight that they missed and mental health indemnity caused by the unprofessionalism of the aforementioned check-in clerks.
3. Written apology to the Miller-LaShier for your clerks' poor attitude and unprofessionalism.

Per Mrs. Angelina Miller, "I will NEVER fly your airline again. Your people at in Philippines need to learn CUSTOMER SERVICE. I've NEVER been so humiliated and treated so horrible. I cried and they laughed at me. They lied straight to my face and stalled because we were a few minutes over. we didnt have any luggage and still had 27mins that we could've boarded the plane. After we arrived they even called twice for the remaining passengers to board. It would've taken 2mins for us to get there. They wouldn't send a manager to talk to us. They then said well its because of paperwork and kept changing time allowed. Also, another agent was selling the chance tickets to two Filipino people beside us so they got to fly. Every worker said something different. I spent alot of money for 4 passengers. We had an appt at the Embassy we had to miss nor could we meet our family that was waiting for us in Manila. If there isn't any type of compensation I will report your airline to everyone I know. I will post the nasty way we were treated and laughed at. in America we are diverse and treat EVERYONE equally."

I am Jocelynn Reyes-LaShier, a Filipino close friend to the Millers and mother of Aaron LaShier, one of the paid passengers of that particular Cebu Pacific. It saddens and embarrasses me that one of our sources of pride and method of excellence in tourism could be easily marred by something like this that is really so preventable. I ask your leadership and support in rectifying this situation.

Timeline of Events
Before
October 6, 2018- Angelina Miller books roundtrip flights for her party. 
October 9, 2018-Angelina Miller receives travel notification. Travel notification does not include 45 minute rule.
During
October 10, 2018- Miler party arrive at Legazpi airport around 8:50am. They are admitted through security and arrive at Cebu Pacific Check-in at around 8:53 am. Angelina Miller requests to check in quickly and hands over all necessary traveling documents to Cebu Pacific clerk April T. Cebu Pacific Clerk April T. does not begin chick-in process and informs Angelina Miller Party of 45 minute rule. Angelina Miller informs Cebu Pacific clerk April T. that this rule was not communicated to her in her email, before she got to that airport. She did not understand why there was extra paperwork involved in checking in for a simple domestic flight. April T did not effectively communicate to the Miller Party that they were being helped to the fullest extent. Angelina Miller as well as Alexis Miler expressed their confusion and frustration over why April T. could not simply check their party through repeatedly. April T. did not begin the check-in process in a timely matter and instead shifted that job to Aireen Carascaz, who was in the back room. While Aireen Carascaz was checking the Miller party in, April T. was failing to explain why the Miller party was at fault. April T. was not willing to walk us through the check-in process and kept on returning to the 45 minute rule over and over again with Angelina Miller. Eventually, both parties fell into an intense silence as both April T. and Angelina Miller realized their points were not being understood by each other. About 15 minutes and two final boarding calls had passed before Aireen Carascaz came to the check-in desk. She informed us that our check-in process failed to be completed on time Angelina Miller, whom was furious about her $300 sunk cost, then accused Cebu Pacific clerks of foreigner discrimination. Aireen Carascaz denied this charge profusely. She then offered a $500 fare, one-way, chance passenger status that Angelina Miller did not find acceptable. Aireen Carascaz also stated that Philippine Airlines did not have any flights to Manila coming from Legazpi today, making their tenuous offer the Miller's only offer. Angelina Miller, whose had enough, demanded to see the Cebu Pacific clerks' manager . Both Cebu Pacific clerks refused her request and said that he was not available to them because he wasn't there. By this point, the Miller Party had missed their opportunity to fly completely and left Legazpi airport very disappointed and upset about how they were treated. Cebu Pacific clerks not directly involved in the dispute were snickering as the Miller party was on their way out. Alexis Miller snapped at them and told them to quit laughing because their mistreatment was a serious mistake on Cebu Pacific's fault. That shut them up.
After
October 10, 2018- In Legazpi SM mall around 11 pm, Angelina Miller had found several available domestic, roundtrip flights with Philippine Airlines leaving out of Legazpi. If it was true at the moment when Aireen Carascaz told Angelina Miller there was no flights with PAL then, this was not true now, effectively making Aireen Carascaz a liar.
October 11, 2018- Aaron Lashier goes to Legazpi Airport to gather the names of Cebu Pacific clerks directly involved in yesterday's unpleasant event. He receives both clerks names a customer feedback form. Aaron LaShier asks questions to clarify exactly how these series of events happened and how they could have been avoided. He learns new things. April T. remains silent the entire time as Aireen Carascaz explains to him two things. The first is what she was doing yesterday in the backroom while April T. was failing to help and defuse the Miller party. She stated that she was the one doing all his work which  involved coordinating Manila airport and the pilot of the chartered flight to receive us. Unfortunately, the situation's time constraint did not permit a successful coordination and that she had come up to the check-in desk to try to inform us that she gave it her best effort. Aaron LaShier came to his own conclusion, that she could not do this for herself because once again she had to clean up April T.'s mess- an emotional, unserved tourist party that he could not calm down due to his limited English comprehension skills. The second thing Aaron LaShier learned was that the 45 minute rule was supposed to be included in the fine print of the terms and conditions checkbox, near the end of confirming the flight booking process. Aaron LaShier was not there in person when Angelina Miller made their reservations but he did state out loud to Aireen Carascaz that Angelina Miller has been flying internationally for years and has never missed a flight or experienced delays at check-in desks because of 45 minute deadline rule. Furthermore, Aaron explained the April T. failed to defuse his traveling party's anger and that this intent, this message did not come across. Right after Aaron LaShier said this, Aireen Carascaz retrieved a customer feedback form and gave it to him. When Aaron asked for her name she wrote it down. Aaron did not ask April to write down his name but he was surprised that April did not write his name too unprompted. It was clear to Aaron, that April knew he was directly involved in the situation  because his arms were crossed and he would intentionally not look in Aaron's direction. All Aaron learned about his last name, the meager letter T, was what he glimpsed for a second when April's name tag came into view.
Aaron LaShier began to research Aireen Carascaz's claim when he got Wi-fi. After thorough research that involved booking a flight,  surfing the Cebu Pacific's official website and Facebook page, chatting with Charlie the Chatbot (Cebu Pacific's "solution" to their lack of a search engine), and Google searches, Aaron LaShier found his answer. Whether willful or out of ignorance, Aireen Carascaz lied. The biggest thing Aaron LaShier learned is that this whole unpleasant experience could have been avoided if Cebu Pacific web designers advertised very clearly about the 45 minute Check in rule.

 Seat Guru link
https://www.seatguru.com/airlines/Cebu_Pacific/checkin.php

Very respectfully,
Ms. Jocelynn LaShier
PSC 333 Box 8516
APO AP 96271
Email: [protected]@icloud.com
Phone number: [protected]

All my round trip flights from Manila, Cebu, Surigao on October 26 and 28, 2018 were delayed. The worst part was the extremely delayed Cebu-Manila (5J 570) flight offered me dishonesty, discomfort, annoyance. I almost missed my flight to Korea because of the lack of system and coordination of Cebu Pacific.

After knowing that the plane will be arriving at 6:50 pm as opposed to the ETD at 6:20 pm, I went to share my worry and concern to the agent at the boarding gate in Cebu, especiallly because my connecting flight was with Jeju Air, not Cebu Pacific. She simply responded and told me not to worry because she will inform the agents in Manila to ensure that I have the assistance I needed. Believing that it was a true offer to help as she wrote down notes on a paper, I felt relieved and was grateful realizing that I was in very good hands with the Cebu Pacific agents. I thought that the agent herself was my guardian angel for this trip.

Unfortunately, none of what the agent told me was true. It was shocking to realize one agent just passed me to another. For example, just before deplaning, I talked to the stewardess on board, who pointed me to the ground officer. The ground officer just told me to get on the bus. After getting off the bus, there was no other Cebu Pacific agent to meet me. While trying to run to find signs of "Transfer" direction, I noticed another lady as panicked as I was who was also flying to Singapore. After we saw the "Transfer" sign, all of her worries were gone when she saw the Cebu Pacific desk for "Transfer" transactions. While I was still lost to find my way. Finally, I reached the place where the shuttle bus was stationed for Terminal 1 transfer. When I reached the shuttle bus station, the officer present told me to take a taxi as the bus will come 45 minutes later. "Oh my God!, " I exclaimed. I ran out of the shuttle bus station and on the right side, I found a desk with agents from Cebu Pacific and PAL. I naturally sought for help from Cebu Pacific agents (three of them in fact), who offered nothing but go to Bay 13 and take a taxi. "Oh my God!, " I exclaimed again and asked, "Why haven't you stationed one agent for transferring passengers so I would receive this information about shuttle bus service and other options to take so I would not waste my time running back and forth?" My heart was pounding in anger and helplessness.

Very unfair! What if these agents were in my shoes? How would they feel? What would they say to themselves as workers for an airline they serve and believe in?

The agent at the boarding gate in Cebu was no angel but a heartless and dishonest person, who failed to ensure that what she told me was done and happening in action. If there was none to assist me, she should have told me the truth so that I could think of an alternative plan or ask people sitting next to me to make sure I make it to Terminal 1 with enough time and grace.

Hello. I am not really complaining about anything. Actually, I am very happy about my flights. I just don't know where to post my request for a lost boarding pass. Hope you could help me about it.

Flight details:

Passenger's name: Olivia Dumaya
Booking reference: Z7S1YR
Flight No. : 5J 622
Date : 5 October
Time : 1615 hr
e-mail adress : [protected]@gmail.com

Thank you in advance for your help.

Best regards,

Olivia P. Dumaya

My father is suppose to travel today, however there are some misunderstanding with the ticket my mistake it was book as senior citizen. But the did not allow him to travel because the ticket was book as Senior Citizen, my point is I paid the ticket, I think the only difference is few amount, We are willing to pay the amount however they prefer the buy a new ticket rather make modification on the booked ticket. My father stayed in the airport for long periods of hours because of that.

Cebu pacific, please review your term policy and procedure, It really sucks and not helping.

My wife Herminia Cabral was on board your flight 5J 930 on Oct 25, 2018 leaving Bangkok at (10:10 AM ) to Manila...she asked for a blanket cuz it was cold BUT my step daughter heard the Flight attendant say to another passenger that the blanket she had was for sale sale for 350 pesos...which I find repulsive...that you at Cebu are selling blankets on board for any money...however, when she got off the plane she was ill and dizzy and vomited several times...she became sick when she got home and it was due to the fact that there was NOT any more blankets on board...I would like to report this incident to the World Aviation Department and see what they say about this issue...what do you say about this...I think you owe her an apology for the service you gave her...
my email address is: [protected]@yahoo.com

My flight 5J 257 Oct 20, 2018 will depart at 7pm. I passed the second immigration interview at 6:40pm, there was an angent looking for the remaining passenger of flight 257 and I approached him quickly and he relayed the information to the gate 105 that I was coming and he ask me to hurry so I run quickly. I arrive at the gate at 6:50pm and the csa agent told me it's already departed. The departure time was 7:05 pm and in your travel advisory via email was 7:07pm. Your departure team is lacking of communication skills and consideration.

Booking Reference Number: DF1M7Q
Flight No:5J 806 (Singapore-Manila)
Date: August 17, 2018
Departure: 18:40 (SG) Arrival: 22:30 (MNL)

Its been two months the 1st time I requested for the refund of my cancelled flight. Ive been calling several times to follow up.. The agents saying the same information that the refund was already transferred to my account last August 29 but I didnt receive it until now. I already tried to coordinate with the issuing bank but they said that there is no credit from cebupac so I decided to asked for the DCN but then again, I followed up my request for how many times and until now there is no feedback from accounting department. You already pushed me to my limits. If you will not take any action after I send this complain in 3 days. I will escalate this to higher authorities. Im so disappointed with your service. How can we trust this airline in big things if we cannot trust you in small things especifically in small amount of money..?