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my email adress: [protected]@gmx.de
name/traveller: Walter Dietz, borh 3/8/1955
flights Seot 2023 Cebu-Zamboanga-Davao-Cebu
canceled flight Zambaga-Davao on Sept 6th 2023
REFUND REQUEST
Zam-Dav Flug 6.Sept.2023
flight 5J 394 to Davao (booked by [protected]@gmx.de)
Booking reference ML2K9K
Dear Madame,
pls refund my flight Booking No. QJNV7Q (Fare, Taxes and Fees: PHP 12,678.36)
to my paypal account [protected]@gmx.de.
This was a rebooking for the cancelled flight 5J 394 (booking ML2K9K).
Kind regards
W.R. Dietz
Cebu, Nov. 24th, 2023
Here he details of the cancellation and my new booking (direct flights not available, just via Cebu).
Cancellation / rebooking
Gesendet: Donnerstag, 07. September 2023 um 10:11 Uhr
Von: "Cebu Pacific Air"
An: [protected]@gmx.de
Betreff: Your flight 5J 394 to Davao has been changed
View in browser | Add [protected]@email.mycebupacific.com to your address book to ensure that our email updates get to your inbox.
Hi Walter,
This is an update to your flight with booking reference ML2K9K.
Please be informed that your flight has been cancelled due to airline schedule adjustments. We have taken the necessary steps to rebook you to the next available flight. We sincerely apologize for any inconvenience this may cause.
Below are the details of your new flight schedule.
Booking Reference No. Name of Guest/s
ML2K9K Walter Dietz
Original flight schedule
Flight No.:
5J 394
Departure:
06 Sep 2023 / 16:10 (4:10 PM)
Zamboanga (ZAM) Arrival:
06 Sep 2023 / 17:15 (5:15 PM)
Davao (DVO)
New flight schedule
Flight No.:
5J 394
Departure:
08 Sep 2023 / 16:10 (4:10 PM)
Zamboanga (ZAM) Arrival:
08 Sep 2023 / 17:15 (5:15 PM)
Davao (DVO)
Flight Schedule:
Cebu-Zam August 31th
Zamb – Davao Sept 6th (bboking at Seda Hotel Sept 6th-8th)
Davao – Cebu Sept 8th
Rebooking on site of CebuPacific was not possible (only 2 options assigned: acceptance or refund/cancellation; option for rebooking was missing!)
ERSATZFLUG rebooking Booking No. QJNV7Q
Fare, Taxes and Fees: PHP 12,678.36
Confirmed
Your transaction was successful. See you on board soon!
BOOKING DATE
September 05, 2023 BOOKING REFERENCE NO.
QJNV7Q
For airport check-in use only
Flight Details
ZAM-CEB DG 6662
6 Sep 2023 DEPARTURE
10:10am Zamboanga - Zamboanga International Airport
6 Sep 2023 ARRIVAL
11:30am Cebu - Mactan Cebu International Airport Terminal 1
CEB-DVO 5J 597
6 Sep 2023 DEPARTURE
1:25pm Cebu - Mactan Cebu International Airport Terminal 1
6 Sep 2023 ARRIVAL
2:40pm Davao - Francisco Bangoy International Airport
________________________________________
Flight operated by: Cebu Pacific Cebgo
Guest Details
NAME FLIGHT ADD-ONS
MR Walter Dietz
Adult
ZAM - CEB
Go Basic
Seat Unassigned
CEB - DVO
Go Basic
Seat Unassigned
Pre-Flight Reminders
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As a member, you can make the following changes to your trip via the Manage Booking portal:
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Payment Details
Payment Details
Payment ID JT4SCQ
Status Payment Method Date Transaction ID Amount
Approved Credit / Debit Card 05 Sep, 2023 [protected] PHP 12,678.36
Fare Breakdown
Details Amount
Fare, Taxes and Fees: PHP 12,678.36
Fuel Surcharge PHP 680.00
PH Passenger Service Charge PHP 428.57
PH-VAT PHP 1,269.36
PH PSC Value Added Tax PHP 51.43
Base Fare PHP 9,898.00
Aviation Security Fee PHP 15.00
Administrative Fee PHP 336.00
Add-Ons: PHP 0.00
Status Payment Method Date Transaction ID Amount
Approved Credit / Debit Card 05 Sep, 2023 [protected] PHP 12,678.36
Fare Breakdown
Details Amount
Fare, Taxes and Fees: PHP 12,678.36
Fuel Surcharge PHP 680.00
PH Passenger Service Charge PHP 428.57
PH-VAT PHP 1,269.36
PH PSC Value Added Tax PHP 51.43
Base Fare PHP 9,898.00
Aviation Security Fee PHP 15.00
Administrative Fee PHP 336.00
Add-Ons: PHP 0.00
Claimed loss: PHP 12.678.36
Desired outcome: refund of QJNV7Q
The sms nfo about the cancellatio of my flight on Sept 6th came very late (on Sept 5th, 16:52), thats why the new booking was expensive; no direct flights availale; CebuPacific canceled the only one available direct flight and offered me no alternative flights via Cebu/MNL, so I had to book it anew.
