Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Cebu Pacific Air Refunds and service
Cebu Pacific Air

Cebu Pacific Air review: Refunds and service

M
Author of the review
1:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi! Me and my daughter and our friends book flights departing from Manila to Singapore on 20th August departing from Manila at 0540. We were already in line at the check in counter before 0200. The line is already long and there were only 2 staff attending the international flight. By past 0400, one of the staff left leaving the passengers with one staff to handle them including us and by that time we were 5th in line but since there is only one staff it took us almost 0500 to finally get out and go to the immigration but unfortunately one of my friend were stopped at the immigration for further questioning. Since I am the sponsor, they questioned me also but unfortunately only my friend were tagged by the immigration not me and my daughter and my other friend. I asked my daughter to proceed and go to boarding area and that is already 0520. They came back and she said that they already close the plane door. They told my daughter to rebook the flight and that we have to go out again to rebook. When I went to asked about it, the lady from the boarding area said that we should come earlier. They refund the money for my friend for AU$336.22 and that include the PH Travel Tax. I managed to talk to one of Cebu PAcific refund staff on the phone and she said that for me and my daughter who are foreigner will just get AU$16.18 for both of us. I do understand that because we are foreigner but my other friend who paid $1620 for PH Travel tax will only get 190 Pesos. This doesn’t include the stressed that we’ve been through.

Desired outcome: A refund for the flight to MLA to SG and the money that we spent for our rebooking.

More
Send message
Copy link
Report
0 comments
Add a comment

More Cebu Pacific Air reviews & complaints

Cebu Pacific Air - Double charges, no flight, no refund! 18
Cebu Pacific Air - Lost boarding pass/request of travel certificate 46
Cebu Pacific Air - Credit card fraud 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cebu Pacific Air - There is no option to cancel/remove unpaid add ons 35
Cebu Pacific Air - double booking cebu pacific air 1
Cebu Pacific Air - Delayed Flight 5J39 MANILA TO SYDNEY
Cebu Pacific Air - overbooking/no seats available/refund 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cebu Pacific Air - luggage weights 1
Cebu Pacific Air - rebooking
Cebu Pacific Air - poor customer service
View all Cebu Pacific Air reviews and complaints

  1. Cebu Pacific Air Contacts

  2. Cebu Pacific Air phone numbers
    +63 27 020 888
    +63 27 020 888
    Click up if you have successfully reached Cebu Pacific Air by calling +63 27 020 888 phone number 126 126 users reported that they have successfully reached Cebu Pacific Air by calling +63 27 020 888 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +63 27 020 888 phone number 515 515 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +63 27 020 888 phone number
    Philippines
    +1 (855) 523-2722
    +1 (855) 523-2722
    Click up if you have successfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone number 10 10 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +1 (855) 523-2722 phone number
    United States
    +61 291 192 956
    +61 291 192 956
    Click up if you have successfully reached Cebu Pacific Air by calling +61 291 192 956 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +61 291 192 956 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +61 291 192 956 phone number 1 1 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +61 291 192 956 phone number
    Australia
    +86 400 670 0780
    +86 400 670 0780
    Click up if you have successfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number 1 1 users reported that they have successfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +86 400 670 0780 phone number
    100%
    Confidence score
    China
    +852 39 733 800
    +852 39 733 800
    Click up if you have successfully reached Cebu Pacific Air by calling +852 39 733 800 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +852 39 733 800 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +852 39 733 800 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +852 39 733 800 phone number
    Hong Kong
    +81 345 781 447
    +81 345 781 447
    Click up if you have successfully reached Cebu Pacific Air by calling +81 345 781 447 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +81 345 781 447 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +81 345 781 447 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +81 345 781 447 phone number
    Japan
    +65 31 580 808
    +65 31 580 808
    Click up if you have successfully reached Cebu Pacific Air by calling +65 31 580 808 phone number 1 1 users reported that they have successfully reached Cebu Pacific Air by calling +65 31 580 808 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +65 31 580 808 phone number 3 3 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +65 31 580 808 phone number
    Singapore
    +82 261 052 037
    +82 261 052 037
    Click up if you have successfully reached Cebu Pacific Air by calling +82 261 052 037 phone number 0 0 users reported that they have successfully reached Cebu Pacific Air by calling +82 261 052 037 phone number Click down if you have unsuccessfully reached Cebu Pacific Air by calling +82 261 052 037 phone number 0 0 users reported that they have UNsuccessfully reached Cebu Pacific Air by calling +82 261 052 037 phone number
    South Korea
    More phone numbers
  3. Cebu Pacific Air emails
  4. Cebu Pacific Air address
    Cebu Pacific Building, Domestic Road, Barangay 191, Zone 20, Pasay City, 1301, Philippines
  5. Cebu Pacific Air social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Cebu Pacific Air contacts
Cebu Pacific Air Category
Cebu Pacific Air is ranked 51 among 221 companies in the Airlines and Air Travel category
#49 Tap Portugal Tap Portugal #50 FlyDubai FlyDubai #51 Cebu Pacific Air Cebu Pacific Air #52 Air France Air France #53 Austrian Airlines Austrian Airlines

Most discussed Cebu Pacific Air complaints

Disgraceful customer service
1
(opinions to this review)
Cebu Pacific Air Alternatives
Flynas 65 reviews Eurowings 1 review airBaltic 1 review The Travel House 1 review Air Seychelles 3 reviews