Celebrity Cruises review: Injury

To Whom it May concern ~

my name is Katherine Richardson, my son Duston Alton and I were passengers on the Celebrity Solstice Cruise Ship for a 7day Alaskan Cruise embarking Seattle, Washington on September 15, 2023.

Upon boarding 11:00am we went to Guest Services and inquired about the drink package which we decided on the “Premium Package” and I asked the Customer Service Agent what is the ships limit of drinks per day, 15-20 ?

We were told that Celebrity does not have a limit and told us “you are on vacation, we have the keys, so enjoy yourself and have fun”. My Son, enjoyed himself from that moment until about 3:00am is when I received a call from the Guest Relations Manager “Joanne Cassidy” saying to meet her on deck 3 my son has had a severe injury.

I immediately got dressed and met her, she escorted me to Medical where my son was being held in handcuffs with no shirt and I was told he jumped from a floor landing on his feet. I asked why is he in handcuffs and Chief of Security told me it’s only for his safety and he will have to stay in the Brig until he sobers up. The next morning I went back to medical to get my son and bring him clean clothes since the ones he had on were covered in blood. My son was calm throughout the entire situation never threatened or hurt anyone. The guest relations manager told me when she came on scene that he was anxious and very worried. My son was in fear and security did not help him get to his room, the bartenders never told him he had more than enough alcohol for the day but kept serving him and he had just started a higher dose medicine that impaired his judgement.

They kept my son locked in his room with round the clock guards, then told him he had to disembark at the 1st port in Ketchikan, Alaska.

The ship refunded the cost of alcohol package $900.00 and absorbed the ships Medical charges which the Doctor didn’t even know how to use the X-ray equipment or know how to read the X-rays.

My son was doing nothing wrong other than trying to find his room and the ships security used unnecessarily abuse of their power and unlawful detainment instead of escorting him to his stateroom, he felt threatened and in fear.

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Is there is anything we can do ?

Much Appreciated,

Kat Richardson

Sellars Rep’s Specialist

[protected]

Compass Rose Realty

314 S. Main St

Jonesboro, AR 72401