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Celebrity Cruises

Celebrity Cruises review: Purchasing cruise 1

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6:42 pm EST
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I purchased a cruise on your site that said it came with bonus of free WI to and drink package (along with other bonus options) and when I purchased it, I got nothing. I called and was told to read the fine print (must be really fine because I again could not find it) but was getting nothing. Then I got a cabin in the worst area of the ship possible. I called and was told to call back closer to cruise and called, was told there was not a single room I could exchange for. 5 min later I get a email saying I have to pay $120 to get (maybe) a better room. This was suppose to be a gift to my boyfriend for his 75 th and Christmas (family history he will still be playing pickle ball at 95) so he would see how fun it is and we would start going on lots of cruises. I am so disgusted and disappointed and we have not left yet. My excitement is gone. I feel spammed and heartbroken.

Claimed loss: Personal, and many future cruises.

Desired outcome: a better room would be nice, or the bonus offers I thought I got with ad I bought through( your site). Anything at this point.

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A. Kihn
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Jan 07, 2025 9:15 am EST
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This is an open review where the writer points out bait and switch business practices, false advertising and lack of support. Ask them to take immediate action on their social media platforms in order to gain maximum exposure. Forget about dealing with them again – there are much better cruises you can choose instead.

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