Certa Vac’s earns a 3.7-star rating from 3 reviews, showing that the majority of customers are satisfied with cleaning services.
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air duct cleaning
I've used this company twice for carpet cleaning and they are not the only company . NEVER have we had a bad experience and have since then referred them to clean the air ducts at my sisters house . My Wife and I have a respectable roofing company and understand that sometimes its better to refuse a job than it is to try and accommodate unreasonable customers . Yours truly, Karl Anderson
bullying
I called the police. Two brothers who are very friendly until you decline the upgrade. opened up my furnace, and vents and then vanished. I saw my side door open and heard their van peel out of my driveway, I called them a minute later to ask what going on and they got very mean so I called the police. needless to say these guys are scary.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here is Jan's real story. I ordered duct cleaning and when asked what kind or shape are the air ducts in i had said good to the technician and when asked what kind of shape my furnace is in meaning clean wise i had stated excellent! When the two brothers with an excellent A plus rating with the better business bureau came to my home they pointed and showed me that my air ducts were severely contaminated with tobacco smoke and mouse droppings not to mention the blower in my furnace was filthy and when the brothers had mentioned getting the air ducts disinfected with " Benefect" and asked about getting that furnace cleaned i had declined but with a rude attitude. I did not realize or see that CLEARLY in the companies advertising that it states MOST HOMES meaning that some homes have issues like mine do require a bit more ATTENTION. Well! i declined that attention and it was quite simple that they declined to touch my duct work that has tobacco damage and mouse droppings and a filthy furnace for a reasonable cost. Again I was rude and the company did the right thing and simply left... I had called Certa Vac when i realized they left my home and accused the company of theft lol and like a fool i had called the police and they did the same thing as Certa vac did. " They laughed" " JAN! RELAX! We were not mean but nice and pleasant but YOUR NOT! You not only lied about your duct work and furnace but what upsets us MOST! Is that you accused us of THEFT also if my memory is correct? Your home was practically Empty so FYI answer service people with honesty and not be dishonest because your only kidding yourself and in the end of all looking a little silly yours truly CERTA VAC
Very Dishonest
BEWARE OF THIS COMPANY! Duct Cleaning entire residential homes for $119.00 in their advertising however once this small company arrives to your home the price increase will SHOCK YOU they lure consumers in and con you into furnace cleaning and air conditioner cleaning at a price most cant afford however if YOU do not comply with the price scam the gentleman cleaning your vents gets the job done very fast and remains rude i wanted to ask him to leave however his helper Kris was very polite but seemed uneasy when around his boss while in my home so PLEASE use caution with this company DO NOT CALL THEM Better Business Bureau gives them an A Plus rating and one complaint is already filed due to advertising issues
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT HIRE THEM! They will tell you a price on the phone and then arrive at your house, take a look around your whole house and increase the price. He became very mean! He's a liar! Huge scammer! Before you can even tell them if you agree to the price he is alreadt taken off in their no name white van! And this was the owner of the company!
I agree, do not hire them as they can't be trusted or honest about prices and work. The two men were friendly alright but that's the game they play. I could have bought a Dyson vacuum cleaner for what they charged me as some work I didn't want or need and told them but they went ahead when I came upstairs. They owe me $250 dollars for scamming me and I have passed around how they take advantage of people especially seniors like us. They should not have an A+ rating because of too many complaints. People look to BBB when looking for people to hire and A+ is misleading. My mistake was paying all that money when I shouldn't have.
I agree with all the customer complaints, please be aware. Same thing i called them for vents they told me that my furnace need to be cleAn as well, i agree. But they did the worst job possible after little bit when I start having problems with my motor I was told by another company that it hasn’t been cleaned for long time. Tech. Couldn’t beleive me that it just got done in summers.
Please don’t waste your money.
Beware of this company! They will make an appointment with you but will not show up, he will not call you for explanation nor will answer your phone calls. Very unprofessional.
The complaint was accurate, as the same thing happened to us. Misleading advertisement and very rude the older person, the boss. On the phone and at our house. We waited for them and opened all vents and they came late. The boss started to open the furnace, but we needed the vents done and not the furnace, as the furnace was cleaned by my husband. We cleaned the vents as well as we could. The minute I asked him not to clean the furnace, he packed his things and rudely left with the younger boy. He is so aggressive even on the Internet. Without any explanation, he left wasting our time. We will never ever call this company again. I hope they will go out of business. The deal was for the vents, he should have indicated on the phone that he doesn't do the vents without the furnace. He said it was 119 for all vents. Even if he will comment on this website, I will not come back to read his rude comments covering his ###. Shame on Certa Vac!
Simple! If your furnace is filthy? get it cleaned for $70 dollars you call that shocking? clean home air Starting at $119 in bold is not dishonest and advertising MOST HOMES is not dishonest so if you decline on getting your furnace cleaned? Why clean YOUR duct work ? That's comparable to washing half your automobile that simply makes no sense and Certa Vac will not GUARANTEE THE JOB unless your furnace is cleaned. So we hope that this makes common sense to you... Yours truly, Certa Vac
You make up prices and do work either not required or requested and your prices are outrageous especially when it comes to seniors. $60 for disinfectant not needed, $60 for blowing out the dryer when not requested, $179 to clean furnace-really? You scammed me you jerks and your BBB rating should be C and beware. Besides, you owe me $250.
You both are just a pair of conniving sneaky con artists. You never quote prices at the beginning and overcharge on everything. You billed me an insane price and I was stupid enough to pay it and for work I did not request. For being dishonest and not doing your job properly, you deserve a C and not an A+.
You speak with forked tongue and your comment makes no sense. You both are con artists ripping people off. Your prices are not what you say and you jack them up and are happy to steal their money. BBB should have you as a C rating not A's.
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Overview of Certa Vac complaint handling
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Certa Vac Contacts
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Certa Vac phone numbers(204) 654-9898(204) 654-9898Click up if you have successfully reached Certa Vac by calling (204) 654-9898 phone number 0 0 users reported that they have successfully reached Certa Vac by calling (204) 654-9898 phone number Click down if you have unsuccessfully reached Certa Vac by calling (204) 654-9898 phone number 2 2 users reported that they have UNsuccessfully reached Certa Vac by calling (204) 654-9898 phone number
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Certa Vac address203 Chalmers Ave., Winnipeg, Manitoba, R2L 0E7, Canada
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 18, 2024
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