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Hi I have noticed a charge of €6.99 on the 12th September 2014 with cgbilling as the charger.
I have no idea what this charge is for and have nothing in my email acc from cgbilling to say I am being charged never mind saying what the charge is for.
I would expect this money to be returned sooner rather than later. It may not be alot of money to most people, but it is money that is very much needed by my family and I.
Regards,
Mark Stapleto
The complaint has been investigated and resolved to the customer’s satisfaction.
i need money refunded back asap, i dont remember giving out info to cgbilling. please help.
I would call my bank and tell them that this is unauthorized charge. The bank should refund your money and investigate the merchant.
These people are a trip! Had a issue with this company in November 2011. Problem was resolved and told my that the subscription was closed and they were sorry. BS, checking my bank statement on Saturday i have been charged by these people 3 more times since December 2011 the last one was Jan. 23, 2012 all of them for 36.95 and can get the company on the phone. I AM ----IN PISSED!
They charged me too without any authorization. I've never heard of them before.
Due to this transaction on Christmas Day (Sunday) my entire account was shut down so they could change my account number. I couldn't do anything! All banks were closed until Tuesday and I couldn't use my debit card.
I've emailed the cgbilling and have not received a response. I've called twice only to be on hold for 1 1/2 hours. I got all the way to the next customer in line to speak with a representative - then just to get bumped back to #7 BOTH TIMES!
I called my bank - they told me to go into a branch and fill out a form to have my money reimbursed and to block them from making any more transactions from my account.
PLEASE let me know if you find out anything. - camiandjames@msn.com
THANKS!
Update on my complaint: I called my bank and they restored my money and dealt with the merchant. I called Customer Service and told them I would like to dispute unauthorized charges to my account and they forwarded me to the appropriate department. I did not have an email confirming my cancellation or a confirmation number and just told the investigators that I had called the company to cancel my membership after my free trial had passed. The investigators knew about the company, called them, told me that I have a claim and restored the money in my account. They also blocked my account so that the merchant would not be able to bill again.
I had called the merchant before calling the bank and they refused to refund the unauthorized billings and claimed that I had signed up to their website with my debit card, which was not true.
I also filed a complaint to the Better Business Bureau and am glad that I did, there were a lot of complaints for unauthorized billings for this company.
I would suggest the following: 1. find out exactly how many unauthorized billings you have from your bank statement;
2. Call the merchant and tell them to refund your money; 3. If they refuse or you cannot get them on the phone, call customer service at your bank and say that you would like to dispute unauthorized charges. They might have you fill out a form or just talk to you. I am sure they will restore your money, I think they have to as per your debit card contract terms. It is their job to make sure your debit card is not charged improperly.