CHANEL
Reviews and Complaints

As someone who appreciates luxury and style, my interactions with Chanel San Francisco have been a mix of highs and lows. While the allure of Chanel's products is undeniable, the overall experience left me somewhat disappointed. The customer service, which is crucial in the world of high-end fashion, fell short of expectations. Issues with orders, such as missing items and delays, tainted the excitement of receiving a Chanel package. On the positive side, the products themselves exude elegance and sophistication, staying true to the brand's reputation for quality. However, the inconsistency in customer service and the occasional product quality concerns have left me hesitant to fully commit to Chanel San Francisco. For those seeking a touch of luxury, Chanel offers a range of exquisite products, but be prepared for a journey with its ups and downs.

Love the smell, love the history, it is a smell that will never fade. Chanel no. 5 is wrong to go hard with regardless of the occasion!

Every store we went was absilutely stunning. The staff was helpful. Every time the experience of surchases was perfect. I'm in love with this brend/

I read a book about Chanel and I liked it a lot. She was a fantastic and strong woman. And her style and perfum are great. I use the last quite often.

Basic elements here drive an earthy, masculine SCENT.

Channel staying sillage is perfect as per usual.
Channel has a standard from which it never discounts.

Adoro il nuovo profumo Chanel. Il rossetto ? di buona qualit?. Prezzo ragionevole. Ottimo servizio clienti ogni volta che faccio acquisti in qualsiasi filiale nel Regno Unito.

I always order my foundation on chanel.com. The product comes in a beautiful Chanel box that is not available in stores. It also comes with a couple of testers. Great products and great service!

I am also a couture fashion house addict. I love to view the websites and have no patience for a boring one. I see most of the designer's seasonal collections online.
Not even to comment on the quality of the apparel, which is unquestionable, for the most part; one of my favorites is always Chanel.
Chanel.com is probably one of the most artistic websites online that you will see, period. Period. Go there and look.
And, even if you don't like the brand or even fashion, you will learn something about a good website by looking at it.

To be clear, I was born and bred on Chanel No. 5... I have worn it since birth -- at my grandmother's behest. So, when I came of age, I indulged in the complete line of maquillage by Chanel. Last winter I found myself in need of new eyeliner pencil, but dreaded the experience of a trip to the mall -- oh the horror, right? So I took a chance on the Chanel.com online site. This was a wonderful experience. My new pencil was shipped free on charge, beautifully wrapped, with free samples of scents. It was a delightful experience... not to mention, I was spared a trip to the buzz-kill mall. Brava, brava, brava to you Madam!

Chanel No. 5 for women, dream and joy for men. Manufactured these perfumes famous perfumer Jacques Polge is not without its participation and Coco Chanel in one thousand nine hundred and twenty first year. To begin with, that the fragrance Chanel No. 5 was selected the Coco Chanel between 10 different flavors when perfumers asked her what she likes the smell, the legend of style and fashion named probe No. 5, it happened in 1921, but on this day, the best selling perfumes from Chanel have this very ordinary and plain name. Chanel herself claimed that the spirits have the scent of a woman, that is elegant, glamorous woman, confident in itself to itself. The aroma of these spirits and today is a leader among women's perfume, men stirring. The composition of the perfume consists of extracts of bergamot, Iris, lemon, jasmine, rose, Lily of the Valley. There are also composed of root of aldehydes and violet, musk, patchouli, vanilla, and a number of other ingredients. The sprayer is almost the same as many other spirits. They are sold in a gift box and therefore can be bought for a gift to his girlfriend, the second half.

I bought a designer bag early February in 2022 at the store. After 2 months, the chain turned yellow and looked totally different from the original one. I attach the photo comparing it with a new bag of the same brand. I believe it has a quality issue. The brand told me they cannot refund but can assess and repair, which will take 5.5-7.5 months or more. I returned the bag to the store 10 days ago and have had no updates. I don't think I should wait over half a year for a repair due to the brand's quality issue. This purchase doesn't make sense to me. I think a refund is a fair solution.

I bought a Chanel powder made up this May 2014. I'm currently using this item for years, but this new one was just new from May. I'm not using it often with just used 10-15 times, but the compact powder cracks itself days before. The Chanel powder keeps falling like sand, and spread allover to my other made up stuffs, to my handbag ! It made me so upset. I had called HK Chanel customer service to discuss and explain this issue and sent the broken compact . However, they have not apologized for new replacement. Instead, they just kept saying that their sold product will be only be changed within 14 days, and kept saying that i checked the powder before buying ! I really doubt what customer service is this, & how they judge thIs case. Even i bought from Shiseideo, Hogen, or Armani, these brand will never not to replace when valuable customers complaining their QUALITY PROBLEM even months later ! I was so upset

I definitely have a complaint to lodge. There's definitely some discrimination going on in the stores. I live in Canada and as you know the espadrilles are completely sold out here. My mom went to Hong Kong and I asked her to get them for me. She called the stores and with luck, there was one last pair in my size, so she reserved them for me. She went to the store and they told her to wait outside in a line while some rich people from mainland China were busy shopping around in the store. Finally, they let my mom in and she asked if there were any left and the man told her rudely that there weren't any left. She went further inside the store and told a female sales associate that she had reserved one. The lady replied, "we do have one last pair left, but would we sell it to YOU?" Insinuating that she probably has better and richer clients that will pay top dollars for the last pair. Well, Chanel HK, I don't know what kind of black market [censored] you're running but that is total discrimination. This act definitely brings down the Chanel name. If your stores keep discriminating people like that, I definitely will never buy another Chanel product again and make sure that all my friends and relatives do the same. Word travels fast. I suggest you get to the bottom of this.

I visited your shop at ground floor, Harrods on 20 May 2013. I would like to buy a lovely bag to give my girlfriend as a birthday gift.
Unfortunately, I met an unexpected service from staff shop. On that day, I went there and there was an asia guy who is a shop staff came to normally serve me the information, so i asked him for the bag i looked for, then he gave me that the one i need so my girlfriend had a look this bag. Suddenly there was another shop staff, her name is Lin Kuo, came to say something with the shop staff who showed me the bag, and finally they didn't sell me the bag by the reason that is nonsense.
They took this bag to the back store and came to tell me and acting that this bag had no authenticity card, that was not true as my girlfriend had just seen the card. However they still confirmed that this bag had no card.
I decided to go to next zone of store that is nearby and I saw that there was the bag i need shows in the shop, so i asked shop staff to gave me the bag.
Suddenly, Shop staff namely Lin Kuo came to the staff that was serving me and told something. Finally she said that this bag was reserved by another customer even there were many pieces of this bag.
I am not sure that why this shop staff doesn't want to sell me the bag and did something that is tricky and nonsense to me. I feel unsatisfied and really not happy with the thing the shop staff treated me, so i would like to complain this shop staff namely Lin Kuo who is working at the harrods.

We had a very unfortunate event happen with a large number of your employees on January 21. Perhaps they do not realize that they represent Chanel when they are not in their little offices. We arrived onto the London to Swansea train at 8:45 in the morning to find a group of them sitting in our reserved seats at a table. When we politely explained that we specifically reserved this for the young children we had with us, they said that was too bad and someone had taken their seats. After they loudly announced that they could not believe these people would make them move, we gave up. They went on to invite other friends to take over the two tables, as they boarded the train. They were on their way to a program at Newport, Wales and sure were having fun...at the expense of others.

I would hope that the training programs at Chanel would have well thought out interpersonal training. Perhaps this group should go back through.

Owen Thomas

On 25 August 2011 (8:05pm), I was going to buy Chanel’s product at the shop located in Wynn Hotel Macau.
Unfortunately, I was treated by the sales folks with completely arrogant and rudeness attitude. I walked into the shop and I looked for a wallet. I approached one of the staff and she take it to me for a glance and told me to wait with an impatient tone, then she threw (not put) the wallet to the table very rudely, it was surprised me if it is a regular CHANEL’s way to serve a customer.

10 minutes later when I came back, another staff (see attached her name card) serve me with the same attitude, I asked to get a new one, she came out from back store few minutes later (at the moment, she took out the wallet from packing box without wearing glove, there is only 1 staff wearing glove while doing service!) and she threw the wallet also, she impatiently told me her glove has broken and no more spare at the shop. It is unbelievable that since the wallet has glossy surface and easy to get scratch, and she hasn’t alert that she has wearing a ring. I felt not being served but suffering. Anyway, I gave her my credit card for buying it, once again she told me to wait with that tone and disappeared to the back store with my credit card. Ten minutes later, she came out from back store and told me that my credit card has problem and asked for another. ……

I think I should stop to make purchase and mention that I will purchase when I back to Hong Kong. It’s so ridiculous the “Boutique Supervisor” presented service like this! I wonder how she can manage her teammates with this lower standard sales service.