Chipotle Mexican Grill

I do not like the fact that when u order online and ask for a specific time ur order sits on a wire shelf near the door and gets cold. I just wasted $10 because I dont want a cold or microwaved burrito. They are made too early and sit on a rack with no heat lamp. Plus anyone can grab the order... Its already paid for so what is to stop someone else to grab it. Very poor way to do business.