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To whom It May Concern,
I am writing this complaint in reference to a message left on the patient portal by Dr. Bhanot (Pulmonologist) on 8/22/2023. I left a message for Dr. Bhanot requesting additional allergy testing that wasn’t covered in my first allergy test dated March 26,2023 ordered by Dr. Bhanot. Dr. Bhanot left a message for me stating” I don’t care about that, I have never ordered that. Done by allergist.” Please see attached Labcorp report for proof Dr. Bhanot ordered an IgE testing for me last year. Attached is also a copy of the transcript from the portal. I have been a patient of Dr. Bhanot’s for over two years and I am very taken back by her recent rudeness to a request for additional allergy testing. If the doctor didn’t want to order a script for the additional test, there was a better way of stating that to me as her patient. Needless to say, ordering additional allergy test for me would not have been any big deal. This was a way for me to continue to be proactive in identifying possible allergens to improve my asthma condition. I will not be seeing Dr. Bhanot any longer and I certainly hope that your company will review with her having a good respectful repour with patients goes along way if you want to have a sustainable future in medicine. If I can answer any other questions, please don’t hesitate to call me at [protected]. p.s. The portal conversation and the lab corp results will not save on this site since they are in PDF. I can send to a company email if needed.
Sincerely,
Donna A. Burnette
DOB: 11/01/1959
Desired outcome: Speak with this doctor and explain that patients will not accept being spoken to in a disrespectful manner.
11/3/2023
To Whom it may concern,
I am the spokesperson for Derrick E Lightfoot Dob 5/3/1950 was in room 5E15B and then moved to 5E16 private room, was a patient October 13th until October 30th? We were very disappointed with the care given during his stay. Derrick was a patient for a week without any personal hygiene care until I requested, and I ended to giving him his wash up. UNACCEPTABLE. There were several nurses and CNA that were great Lauren, Lawrence and Krystle went above and beyond. Derrick had a bowel issue and needed to be clean on several occasions. One male Nurse asks him didn't he know when he had to go, I made the comment he does and pushing the call button and no one comes? Hopefully this will be address would you want your love ones treated that way. Nurses, doctors etc. should be a patient for a few days.
Respectfully
Sandra Taylor for Derrick E Lightfoot
I was a Christiana Care employee for 40 years always giving high marks for CCHS care