Menu
For Business Write a review File a complaint
CiCi's Pizza Customer Service Phone, Email, Contacts

CiCi's Pizza
Reviews and Complaints

www.cicis.com

Learn how the rating is calculated

1.3 1 Review 310 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CiCi's Pizza Complaints 310

ComplaintsBoard
L
8:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiCi's Pizza foreign object in food

How do you file a formal complaint? My daughter-in-law and son went to Cici's in Nacogdoches Texas and as they were eating she found a part of a tooth in her pizza. They complained to the manager and needless to say was pretty upset. They were told not to come back in there to eat anymore. As they were showing them what was found in the pizza they took it from them.

Read full review of CiCi's Pizza
Update by LisaGarcia
Apr 18, 2009 9:52 pm EDT

I never said I was, I am not and your son isn't either. I bet when he got in trouble at school you yelled at the teacher. Are you divorced? HUH? Are you okay?

Update by LisaGarcia
Apr 18, 2009 9:35 pm EDT

bet your mommy and daddy are still under the bridge...go wake them up and get some love so you can be a happy boy again...

Update by LisaGarcia
Apr 18, 2009 9:34 pm EDT

wow, now you are a true gentleman...LOL..LOl...LOL

Update by LisaGarcia
Apr 18, 2009 9:17 pm EDT

Jason you might like eating foreign matter, with your personality, quite possible, but everyone does not. So grow up and if there are complaints mind your own business or maybe one day it is going to happen to you and could possibly give you a disiese or choke you, etc. You know what they say about Carma...

Update by LisaGarcia
Apr 18, 2009 9:14 pm EDT

WOW, I bet you could maybe create cartoons or something with that imagination...Hey possible job opportunity...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
12:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiCi's Pizza commercials

I am sick of seeing there commercials on all the time when the closest one is Las Vegas.
I wan't them to either build one here or not broadcast there ads here.

People did the same thing to Sonic's and they did something about here in western Washington.

Read full review of CiCi's Pizza and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
S
S
sleeplessintacoma123
Tacoma, US
Jun 28, 2009 8:30 pm EDT

you all are ###ing dorks every last one of you stupid ###s...GET A LIFE!

M
M
mrsquigles
North Platte, US
Jun 23, 2009 9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes it would. If what he meant was, "People did the same thing to Sonic's [commercials] and ..." That's what I was trying to explain.

S
S
subiedub
US
Jun 23, 2009 8:55 pm EDT

Even if he was talking about a Sonic commercial it still would not be "Sonic's". Plus I live in western Washington and Sonic commercials did not play until building was decided.

M
M
mrsquigles
North Platte, US
Jun 23, 2009 3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I think when they said "Sonic's" they were referring to the "commercials of Sonic" in which case the possessive form of Sonic's would be correct. Just sayin'.

L
L
Lil_Bill
US
Jun 23, 2009 3:28 pm EDT

and by the way in is Sonic not Sonic's its not plural

M
M
Mark
Friendswood, US
Jun 13, 2009 11:02 am EDT

You're an idiot!

ComplaintsBoard
P
11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have been a long time customer of CiCi's and love the pizza. Our complaint is we have seen the commercials about $5 and change for a meal and that is what we have been paying at the other resturants but today we paid $5 more than we have instead of $10. and change for the two of us to eat it was$15. and change. Just wanted to voice our complaint. Thank you for your time. Pattie Jones Glen, MS

Read full review of CiCi's Pizza and 1 comment
ComplaintsBoard
S
6:08 pm EST

CiCi's Pizza where's the food???

The Cici's in Gulfport has been going down hill for the last 10 months. They don't keep the salad bar filled, hardly have pizza ready for those who wait & God forbid you actually want a bowl of soup.
They claim it will be out in 7 minutes & 30 minutes later, Yeap, you're still waiting.

The manager there (in early November) seems so unconcerned about the customers request, it's unbelievable.

What the hell happened to that location? It used to be a great place to stop over a year ago. Won't make that mistake again!

Read full review of CiCi's Pizza and 1 comment
Hide full review
1 comment
Add a comment
H
H
Htnwtc
Gulfport, US
Jul 22, 2013 6:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My daughter was assaulted at Cici. The manger did not call the cops he told the family to go and leave I want to know why ?the cops were not called then . My child is legally blind just because she was profiled gives the people or the manager rights to let this take place. Hit her in the head ...the manager and employes said the other family started the mess..we had to call franchisee to get her money back sad sad

ComplaintsBoard
Y
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After I saw a complaint on here I called a lawyer. http://www.complaintsboard.com/complaints/cici-pizza-patrick-mcgovern-c116344.html My son's soccer team had a pizza party at this location. Every Single person (Adult and Child) who ate the pizza is sick most of us went directly to the DR. We all have food poisoning. I spoke with the manager Patrick M...

Read full review of CiCi's Pizza and 1 comment
ComplaintsBoard
S
7:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used to work at this location and was recently fired because of questioning serving molded ingredients. The manager Patrick M. McGoven fired me. Let me tell you about Mr, McGovern He steals about $100-$300 out of the cash in the drawer every night he works to supplement his income. When I questioned him about this he said he took change out of his own...

Read full review of CiCi's Pizza and 3 comments
ComplaintsBoard
A
12:18 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Me and family have been to many different cicis in the us we recently visit the one in Jonesboro Ar . It was the worst experience in my life. I found a roach at the table and on the side of the bar. As I was getting my plate I saw large amounts of food on the floor in the dining room and behinde the buffet. The pizza tasted like it had been sittin on the...

Read full review of CiCi's Pizza
ComplaintsBoard
T
3:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

See letter I emailed: Hello, I have been a longtime customer of CiCi's until today. I went in this restaurant on March 12, 2008 about 3:15pm for lunch as I normally do. I paid with a debit card as I have many times in the past but this time the young lady behind the register asked for my ID. I asked her when this start? She explained to me that it ha...

Read full review of CiCi's Pizza and 9 comments
ComplaintsBoard
M
12:00 am EST

CiCi's Pizza foreign objects in food!

I was dining at Cici's Pizza when a foreign object in the food damaged my tooth. The manager told me it most likely came out of their salad which they recieve prepackaged. When I spoke over the telephone to an employee at Allied insurance, who insures cici's pizza, a ms. jessica pennington who is some kind of insurance rep., ms. pennington laughed and called me a liar.

Read full review of CiCi's Pizza and 9 comments
Hide full review
9 comments
Add a comment
D
D
Denise Cain
US
Jun 02, 2016 10:34 am EDT

I ate at Cicis in Va Bailey's Crossroads. No employee wore gloves. The cashier was handling money. Then the same employee started stocking the salad bar, rubbed his hands together then went back to the register. The female employees who were making the pizzas didn't wear gloves either. I went to school for culinary arts/hotel restaurant management. So many health codes were violated. I will never eat at another Cicis.

Wine Is Good
Wine Is Good
US
Jun 02, 2016 7:12 pm EDT

Ever noticed how the people who write complaints about the gloves do nasty things themselves? Like, a lady complained about gloves at a store that I was shopping at, and while she was complaining about the gloves she was steadily eating grapes out of the bag. She was eating unwashed produce but had an issue about a clerk not wearing gloves.

Listen, people can wipe their nose and scratch their butt with gloves on just like they can with them off.

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:50 pm EDT

actually yep!

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:32 pm EDT

You sure need to be...

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:11 pm EDT

Jason Tillo is looking for a job please hire him if you will Mc Donalds!

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 9:10 pm EDT

LOL I do work unlike you and evidently you dont pay much attention because it was not my daughter idiot. get a life if you are unable to work.

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 8:44 pm EDT

Seriously, go get a job or something...from looking at your profile this is all you do..

L
L
LisaGarcia
Mt Enterprise, US
Apr 18, 2009 6:24 pm EDT

How do you file a formal complaint? My daughter-in-law and son went to Cici's in Nacogdoches Texas and as they were eating she found a part of a tooth in her pizza. They complained to the manager and needless to say was pretty upset. They were told not to come back in there to eat anymore. As they were showing them what was found in the pizza they took it from them.

F
F
flint33
Mar 24, 2008 9:33 am EDT

my complaint deals with the Longview.Texas Ci Ci pizza restarant not giveing senior drink discounts as in the past . Their attitude is not good they act as tho they are doing you a favor and the customer means nothing to them just the money they make. I used to go with my family to Ci Ci but will never go back. Their attitude is bad!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiCi's Pizza customer humiliating

Cici's Pizza - www.cicispizza.com
4451 Lebanon Pike, Hermitage - [protected]

My family entered the Hermitage, Tennessee CiCi's Pizza restaurant, and my wife, who is physically unable to stand comfortably, seated herself at an empty table while my son and I went to the register to place our order. Moments later the manager confronted my wife at the table and ordered her out of her seat. She pointed to my son and me at the register, and explained that we were placing our order and would join her momentarily. The arrogant manager told her that the seats were for customers who have already paid, not customers who are saving seats. My wife was totally embarrassed and humiliated, and we decided to leave the restaurant. Although we have dined there hundreds of times, we will never return. Cici's needs to provide this manager with some sensitivity training for helping customers with physical disabilities, not humiliating them.

Read full review of CiCi's Pizza and 38 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
38 comments
Add a comment
E
E
Edgar Ceasar
US
Apr 13, 2020 6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed a order online for two pizza which was 4.99 apiece and she over charged 8.99 apiece I let her know that they where 4.99 and she said thats not right I should of did it online which is not true because we ordered the day before and we just called them in and the price was just 4.99

M
M
Max Kae
US
Jan 26, 2020 5:05 pm EST

what it was floater ...

You should give justin estrello an American Express for ci ci pizza justin ate there today and his great6 helped start ci ci way back when you know what and funded them and worked for them with your great6 royalties to his family stopped for ci ci in the 1990 give him an express thank you...
floater
...
what it was

R
R
Ronnie40
US
Nov 09, 2019 4:34 pm EST

They was supposed to refund my money and they were very rude and hateful this was wed 30th I still have not received my money

N
N
nicholas hopkins
US
Nov 04, 2019 6:59 pm EST

Ive been here 20 minutes with my family and there is little to no pizza on the buffet line. As soon az pizza is cooked...its gone...due to no pizzas on buffet line and high demand. Very limited staff for a slow tuesday night. Very disappointed in the service and food choice.

T
T
Tarnisha Roney
US
Oct 07, 2019 2:24 pm EDT

First of when we came we hadto wait cause there was only 4 people making pizza for the whole restaurant then when i order a personal pizza with wings it took 25-35 minutes before my order then last the person at the register was very rude.

B
B
Britlon
US
Aug 07, 2019 3:34 am EDT

As I approach the building at 9:41 my seven-year-old whose birthday was today open the door and it was a lot a black guy came to the door when he proceeded to tell me that we were close, and a lady came to the register what she said it's only 20 minutes until closing but there was little to no food left out

E
E
Ember Davidson
US
Jul 21, 2019 8:40 am EDT

This complaint is a little out of the ordinary, and I have screenshots to back it up. Your employee that claims to be a general manager at one of your stores in north Texas (Travis Cooper Pierce) beat a woman that tried to give him a ride. Pictures of her face are all over my facebook newsfeed.

View 0 more photos
G
G
Gary Harvey
US
Jun 09, 2019 6:02 am EDT

I've dealt with too much from CC's.
CC's new order policy demanding a drink be purchased when ordering a Pizza, LEAVES ME COLD.
What? No more Speciality Pizza's AND you demand I order a drink along with a Pizza.
SEE YA, Gary Harvey

B
B
Brittany Lil-Bit Lindsey
US
Apr 28, 2019 1:29 am EDT

I got to cici pizza on north Druid on 4/20/2019 at 9:48 pm and was told they was closed and still had people eating inside still and I've planned this for a whole week and for them to close early was unacceptable I was very upset and it has online they close at 11:00 pm this needs to be fixed ASAP cause you have lost a customer for life !

G
G
Greg Parker
US
Apr 16, 2019 4:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Every time I try to call this location to order pizza I can't get through. I hear it's the phone, but after 4 months with the same problem. I've determined the staff is taking the phone off of the hook to reduce the work load. If you don't want the business, no worries. There are plenty of other options in this market.

CiCi's Pizza Reviews 0

Looks like CiCi's Pizza has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent CiCi's Pizza, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About CiCi's Pizza

Screenshot CiCi's Pizza
CiCi's Pizza is a chain offering an array of pizzas, pastas, salads, and desserts. Known for its buffet-style dining, customers can enjoy a variety of pizza toppings and styles. The service is self-serve, and the atmosphere is casual, catering to families and groups seeking a quick, affordable meal option.
How to file a complaint about CiCi's Pizza?

### How to File a Complaint or Review about CiCi's Pizza on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with CiCi's Pizza in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with CiCi's Pizza. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint or review. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about CiCi's Pizza.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about CiCi's Pizza on ComplaintsBoard.com.

Overview of CiCi's Pizza complaint handling

CiCi's Pizza reviews first appeared on Complaints Board on Oct 27, 2007. The latest review A Mix of Delightful and Average Experiences was posted on May 16, 2024. The latest complaint bad customer service was resolved on Nov 06, 2014. CiCi's Pizza has an average consumer rating of 1 stars from 311 reviews. CiCi's Pizza has resolved 24 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.7
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CiCi's Pizza Contacts

  2. CiCi's Pizza phone numbers
    +1 (972) 745-4200
    +1 (972) 745-4200
    Click up if you have successfully reached CiCi's Pizza by calling +1 (972) 745-4200 phone number 0 0 users reported that they have successfully reached CiCi's Pizza by calling +1 (972) 745-4200 phone number Click down if you have unsuccessfully reached CiCi's Pizza by calling +1 (972) 745-4200 phone number 0 0 users reported that they have UNsuccessfully reached CiCi's Pizza by calling +1 (972) 745-4200 phone number
  3. CiCi's Pizza emails
  4. CiCi's Pizza address
    1080 W. Bethel Rd., Coppell, Virginia, 75019, United States
  5. CiCi's Pizza social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all CiCi's Pizza contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.