Red Rooster Foods
Reviews and Complaints

As a regular customer of Red Rooster, I have had mixed experiences with their food and service. While the iconic Red Rooster taste is undeniably satisfying, there have been instances of inconsistency in quality and customer service. One particular visit left me disappointed with cold chicken and chips, making me contemplate reporting the issue to the health department. On the other hand, the food and deals offered are great, but improvements are needed in areas like order accuracy and food temperature. Despite these challenges, the unmistakable flavor of their meals keeps me coming back, hoping for a more consistent experience. If you're looking for a quick and tasty meal, Red Rooster might hit the spot, but be prepared for some ups and downs along the way.

I ordered some food through Ubereats. Once again the store gave us cheesy nuggets instead of plain which my son won’t eat. They told the driver to tell us when he arrived they were out of plain instead of telling me so I could order something else. My tub of potato and gravy was also barely half full and mostly gravy. Usually I let things slide but I’m over it. I tried to call the store immediately, later that evening and the next day but no one ever answered the phone. I did an online request for contact for a refund but no one got back to me. So I did another. Nothing. I went into the store and spoke to the shift supervisor. He took down all the details including the order number. He told me he would tell the store manager and I could come in today to swipe my card for a refund. So I went in today. The store manager had no info on it so I had to go through it all again. He appeared sympathetic and understood I wanted a refund. I showed him the order and the receipt with item prices. By now the order in question was ten days ago. He led me to a table and gave me a free juice and disappeared into his office. Ten minutes later a staff member presented me with a bag of food. I obviously questioned this and asked about the refund. I didn’t ask for or want replacement food. The food had been for my son not me anyway and we didn’t need it now. He got the store manager out of his office. I asked him what was going on. He said I’d have to contact ubereats for a refund. I said why on earth did you not say that. Or the other guy last week. Why mislead me and then hide in your office with no intention of giving me a refund despite saying you would? He could not give me any answer that made sense and then accused me of being rude! Meanwhile I had not used any bad language or raised my voice. I was mystified at the deliberate miscommunication and poor service. I still want a refund. But I’m not going through Uber eats. It was not their fault. The driver was very concerned when it happened and didn’t leave without asking if it was ok to do so. This is on Red Rooster. Unbelievable! I’ve never been gaslighted so blatantly by a store manager anywhere before. He shouldn’t be in that position. Not going back.

Your employee liam was on phone to someone yelling abuse some trash slut and other words whilst out back near the bin sounded like he was punching the tin wall into it losing his mind... Some girl came out back jade her name was as my son in back said he knew her from school days... She told him to finish his joint which u could smell he was smoking marijuana oit the back (as I know smell from son in back he agreed as he is on medical weed that it was weed as it was a very strong strong smell whilst talking very loudly about crack with some girl named crystal dark maori looking girl... Liam had a mullet wears black jeans his jocks hang out of and has a very good vocabulary for words... I don't think u should be employing someone smoking drugs and trying to organise crack with another staff member. Drugs should not be in the workplace and neither should this liam person

Been to this store four times in the last year

1. Placed order and didn't receive my meal. Staff had forgotten to prepare it. I had to ask for a refund and go back to work as my entire lunch break was spent sitting in the restaurant waiting for food.

2. Took thirty minutes to prepare a rooster roll and chips.

3. November 2023. I got turned away at the store as they had run out of chicken.

4. Today 27/2/24. Waited half an hour for classic roast and when I opened it at work it did not contain peas.

We purchased the Picklebird meal deal at the Noosa Civic store (Sunshine Coast, QLD, Australia) at around 12noon today 13/02/24 and was disappointed to find that there were 2 small pieces of the chicken tenders in the burger, but the picture clearly showed a nice size piece of meat. we paid $16.99 and this is absolutely a rip off.

Pauline Lum

[protected]

[protected]@gmail.com

Saturday 06.01.24 young man was violently punching or kicking bin or wall oout back whilst yelling down phone using fkn junkie trash slit was his fave words some chic opened roller door asked Liam inside and to finishes his smoke which I believe to be marijuana as it had pungent smell like it and wouuld explain this middle age mullet brown hair gentleman by name of LiAM

THIS ISNT FIRST TIME, its ongoing with smell often being cannabis... so I am making a complaint as my mother has in past Anne clarke but noone has responded

I've went through the drive-thru at Armadale and ordered 2 roast chicken dinners I with mash and the other with chips and I wanted a leg but it was both with wings the meal itself was cold as if it had been frozen and put into the microwave for a 1mins when I clearly asked and obviously and was certain that all meals should be prepared fresh and hot when I was very disappointed not getting what I paid and spend my money for

I drove through the drive through at the nerang qld store, I purchased two meals and when I arrived at home, which is only 5 minutes away, both of the meals were stone cold, I rang the store to offer some advice, I have worked in retail management for forty years, I wasn’t rude all I said was next time it would pay you to check the meals before you pass them on, it is a very hot day here today, there was no one in either the restaurant or drive through, he couldn’t get me off the phone quick enough, i’m sorry red rooster but you have lost a very good and loyal customer. Peter coulston

Your employee liam was on phone to someone yelling abuse some trash slut and other words whilst out back near the bin sounded like he was punching the tin wall into it losing his mind... Some girl came out back jade her name was as my son in back said he knew her from school days... She told him to finish his joint which u could smell he was smoking marijuana oit the back (as I know smell from son in back he agreed as he is on medical weed that it was weed as it was a very strong strong smell whilst talking very loudly about crack with some girl named crystal dark maori looking girl... Liam had a mullet wears black jeans his jocks hang out of and has a very good vocabulary for words... I don't think u should be employing someone smoking drugs and trying to organise crack with another staff member. Drugs should not be in the workplace and neither should this liam person

We ordered our meals last night and got home to find out the mash and gravy in the meals we ordered was so watered down and bubbly on to 2 of them and the chicken was soooo dry we needed gravy to eat our dry chicken so we called the store we spoke to a guy who said he’s manager YAZ he said we will get a full refund of our order so went the today the man was so rude to us and was saying he’s only giving refund for mash and gravy he was disgusting rude swearing threatening me he was Indian with a turban beard no beard masks no washing there hands blow fries in the food part of the store the store was dirty aswell I’ve got pictures of the food if nothing is done I’ll take this further I’m also disabled. ian is my name [protected]@gmail.com is my email

Just returned from Seaford Red Rooster branch.

Payed for six pieces of chicken breast.

I confirmed that they where all breast only to find at home it was two legs, two thighs and two breasts.

The drive through girl asked if I wanted the extra nuggets for $5. I said yes and also asked if the nuggets where in the bag at payment. Again no nuggets

Conned twice, not good

Thank you

Davyd Roch

[protected]@yahoo.com.au

Visited the drive through in Palmerston, NT. While waiting I notice the two young people serving at the window laughing and carrying on. I'm surprised they even noticed customers! The guy kept running his fingers through his hair and the young girl kept scratching her pimples. Absolutely disgraceful! I then watched him hand the car in front of me some cutlery and he was holding the eating end of the spoon with those hands covered in all sorts of oils, etc. She's handling bags, etc. No idea at all. Anyway got my food and my chips was half empty. I ended up turning the car back and going into the store and giving the manager a serve. Absolutely disgusting store and am never going back into any RR store ever again.

bought two meals quarter chicken & chips on Monday 16th October around 5pm at the bell street Preston store.my son was looking forward to our meal as it's been a few years from our last visit. Prepared plates for our meals at home. Both meals were dry & almost inedible. disappointed with what you offered & the price of it. i wouldn't recommend your product if that's what you serve up

Staff at Nerang Red Rooster are incompetent and poorly trained. Consistently do not receive all food items ordered online

Again 21/8/23, for the third time in 3 months am missing a Triple Flayva Wrap and only refunded $3.73?

The remaining food delivered was poorly presented, cold and soggy. Generally don’t complain but when I pay such a big amount and order online for delivery for convenience, I at least would like to receive my moneys worth or correct refund if required thanks

My daughter and i went to Red Rooster Forrestfield dated 9/08/2023 at around 6:40ish pm and ordered 6pcs fried chicken, 10 nuggets, medium rippa roll. We don’t normally file a complaint whenever we visit the store coz we’re always happy and satisfied with the service and the quality of the food coz it’s always hot and fresh. But on this particular date and time not only the chicken’s not hot and fresh but 3pcs of the chicken that they gave us was sooo small and it’s like that it’s was a leftovers. We only notice it’s when we came back home and open the bag. For the every first time we’ve been soo disappointed and very very unhappy as we’re a regular customer.

Btw.. I’m not being racist but the crew on that time and date are Indians and the girls were Asian.

Hope that this things won’t happen again not only to us but also to other customers. We hope to hear from you soon.

I attached a photo to prove it to you that the phone is bigger to a combined 3pcs c

Fried chicken.

Case number 45-93284

2 weeks ago we purchased 4 meals from your Munno Para store in SA. The order was repeated 3 times to the assistant. On driving home over half an hour and opening up our order, all 4 meals were incorrect. I emailed the store and received a reply from a person calling himself Darren W. He apologised and offered us a $10.00 credit. I told him 4 meals that were completely incorrect that cost around $40.00 a credit of $10.00 wasn’t acceptable compensation. I told him this was unacceptable and he didn’t reply. I then emailed him a third time and asked again for a reply, still I received no reply, so I’m now emailing you for this matter to be looked into. My email address is

[protected]@icloud.com

We eat Red Rooster quite often and always enjoy it and feel a $10.00 credit from a person calling himself Darren W is not acceptable. Please advise what you can do regarding this matter. Thank you.

Jacqueline Hindmarch

Hi my name is zarliahcamd I come through the drive through at the Garbutt KFC earlier on tonight with my family and ordered the family burger deal but was disappointed when we got back home to find the patient gravy completely coldaamd coleslaw tasted like it had been off for over a week I will not be ordering from this red rooster as the workers didn't even look like they were doing there job properly

Sunday 30 th July 2023 spoke to manager Siena who was so rude and unfriendly I just had to lodge a complaint. Ordered a 3 piece fried box and got 3 wings by drive thru - had to return to query same who said that was all they had - not told at time of order. Also didn’t get the pineapple fritter. Dreadful service. I believe I should get a voucher as I had to return to store to advise of issue and just got a rude response

I love Red rooster but today July 29,4pm Me and my family decided to grab lunch from this place (Maple) and without looking at their menu option, I ordered family pack. We are about to eat but they told us we can’t eat the food I ordered cos it’s exclusively for take out. That time I was shaking due to the fact that my sugar getting low. I asked if we can just eat inside and they saidNO. I was shaking so badly that I feel like I am going to collapse. So for them to give us permission to dine in, I ordered caesar salad from their menu for us to eat inside but as soon as they prepared the ceaser salad, the cashiers said we can only eat the salad but not the chicken cos the chicken is for take out only. I blasted out and walk away from the restaurant. How can you possibly said that to the customer, you eat the caesar salad but not the chicken, rice and potatoes.. Even you have a medical reasons to give, Staff don’t care. We went to that park nearby…