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I went to CICIs to p/u an order. It was meat lovers with jalapeños.
I got it home and realized it didn't have sausage on it. I called and talked to Reece the mgr and he was so rude. I asked him what comes on a meat lovers and he stated sausage, ham and pepperoni. I stated you guys forgot the sausage. He said, we make mistakes (didn't apologize). I said, on 3 toppings. He said, look you can bring it back and we will exchange it. I said, since this was not my fault how about you deliver it to me. He said no! Still no apology. I said, this was unacceptable. He said, look what is your problem (in a loud voice / still no apology) then hung up on me.
I called back and asked his name and he said Reece. I asked why he hung up on me. He didn't say anything. Then I said, this is not right. I deserve better treatment as a human and a customer. He said, whatever. I then said I will call your District Mgr Justin. He said, ok the. Hung up on me again.
I feel this is not the image that CiCi wants to promotes. I feel this was totally rude and unacceptable. He doesn't deserve to work for CICIs due to his lack of customer service and concern. There are to many good people in the world to have this guy in charge during a terrible time with a pandemic going on and jobs being so scares.
I would like someone to reach out to me and apologize for this incident and I feel I paid for something I didn't receive. Thanks
I talk to the Store Mgr Ondi Maravich. She offered a free pizza. I'm not here fir a free pizza. I'm here to make sure that Reece doesn't treat anyone like he did me. He truly needs to be fired. I found out he was the same person that disrespected and was rude to me in Sep 2019. Also, he also, has been named on numerous complaints on a local restaurant review. He is cause your restaurant to have bad reviews and he is disrespectful and needs termination. I was a regular in your restaurant you can ask Ondi. I will not step foot in there again while he is employed in your restaurant. I will reach out to all my friends, neighbors, and relatives to do the same.
Very Respectfully,
Roger Bright
[protected]
Desired outcome: EMPLOYEE REECE TO BE FIRED!!!
Just curious, you say you've had a problem with him over a year ago, so he's been there a while. You also say you're a regular who eats there all the time, but in all that time you've never known Reece's name? Yet you seem to know the owner's name, and even the district manager's name? Sounds strange.