Circuit City
Reviews and Complaints

Went on to pay bill today - said my password wasn't correct...I requested "Activition Code" and went back in to log on. Message said I needed to call for Internet Assistance. I get a CSR that immediately asks for my SSN. I hesitantly give it to him so he can access my account. He then says he needs to verify my information off of "public records" before he will reset my password so I can pay my bill. I told CSR that I could provide any acct information, I'd given my SSN, verified my address etc. We bantered back and forth and then I said ask me one of your security questions. CSR came back with 4 different previous address and wanted me to pick one! Then he came back and asked about cars I had purchased. WHOA I said...NONE of this is relevant to me paying my bill online today. I asked for Supervisor who also told me that until I verified public information records I will no longer have access to Internet banking.

I reminded supervisor that ANYONE could access Public Information (duh) and that my personal info about the account I registered was what was pertinent. I told them they are forcing me to buy stamps and checks just to pay my bill. He says "pay over the phone then" - my response are you going to credit the phone charge fee then? That would be a NO! I asked him for the corporate Executive Offices address and I will go to the newspaper on this as well. What's really bad is that now I can't access my Chase Mortgage, Charge card or Circuit City to pay because I won't tell them the cars I've purchased over the past 5 years. NEVER again will I have anything to do with this company.

Early last year, I purchased a Samsung NV3 digital camera from a Circuit City store in Columbus, Ohio off of Polaris Parkway. I was informed by the associate of the details regarding the Advantage Plan PLUS for 4 years. He described being fully covered for unlimited repairs for the entire length of the 4 year Advantage Plan. Also, if I had any trouble, just come to any Circuit City store and they will help me.

As I soon found out, about 1 year later when my camera broke and right before a wedding, the story changes. You can only get your camera fixed by calling a 1-800 number and by sending your equipment in via mail. The manager at the Baltimore, MD location also said I should have a back up camera in case I would ever need one. I could not believe they were trying to sell me a digital camera in case mine broke, when I purchased a Plan to protect me in case mine broke. Completely the wrong answer I was looking for at the time. This was the first indication I made a mistake by purchasing the Advantage Plan Plus.

Secondly, after sending my camera via mail to have it fixed, I was never notified about any progress (which was promised when I called and set up my claim), and also much much longer than the time frame given to me.

Thirdly, Circuit City deemed the camera to be replaced, and a gift card was (supposedly) sent to me (still waiting). I was quite happy at this point something actually good came out of buying the Advantage Plan, however, when I called to check on the status of my claim, I knew enough to ask how the remainder of my 4 year Advantage Plan Plus was going to work. They stated the Plan stops anytime your equipment is not able to be fixed. I agreed to pay $104.99 to be covered for 4 years, but now I am only covered for 1 year.

Instead of Circuit City paying to have it fixed, its more beneficial for them to just replace less expensive equipment so that the warranty stops and the consumer will have to purchase another Advantage Plan.

I am the fool who purchased a 4 year Advantage Plan Plus for $104.99 on a $199.99 digital camera. That wouldn't have been a bad deal if I was actually covered for up to 4 years. However, Circuit City is quick to just replace the equipment so that the consumer is now stuck with yet another decision of 'Should I purchase another 4 year plan'? My now-educated answer: NO!

I want my 4 yr Advantage Plan Plus pro-rated for the 3 years I am not covered. Or at least, refund me the difference between the 2 year plan and the 4 year plan. I would have had the same horrible service either way.

-Brian

I have tried for a couple of months to set up an online payment account as I have with all of my other Chase accounts, but I get an error message each time and when I call circuit city I can never get a human being to talk to. The Chase person said I needed to talk with Circuit City even though the acount is through the Chase bank where I already have several credit accounts online for paying my bills each month. Please email me and let me know what I can do to get this account online with the other Chase accounts. Thank you.

I was duped into signing up for an extended warranty plan for an appliance I bought at Circuit City. When the appliance recently stopped working I called the toll free number on my Circuit City Advantage plan to arrange for a repair. This is where the rip off begins. No one picks up the phone. I was directed through a series of questions to make sure I was directed to the correct 'specialized' agent. After 15 min on hold, I was disconnected. OK - it happens - so I tried again. Same story - 15 min on hold then disconnected. I am embarrassed to say I kept trying off and on for the past two working days with the same results.

I even tried called the sales department and did manage to get through to a live person. However, once she found out I was trying to get service, she said she had to transfer me to another agent. Guess what happened - 20 min on hold then disconnected.

Net - Circuit City appears to be able to sell policies but cannot seem to figure out how to service them.

I ordered a PC Game from Circuit City Online. When I received the Box, it was empty. I contacted their Complaint Dept. I was told that I would have to wait fore some one to contact me before I could lodge a complaint. They said it would be within 14 days. Didn't happen. I recontacted them again and there was no record of making my Complaint. I was told that I would be contacted within 10 days. Hasn't happened. I was told that they had numerous complaints and I would have to wait my Turn. Looks like I am out $43 Dollars. I will never do Business with Circuit City again, either Online or at the store. I have talked to some of my Friends and they have had bad experiences with Circuit City themselves.. If you don't want to have to fight for your rights don't by from Circuit City. I can see why they are loosing money.

On 10/6/07 I went online and ordered: Canon CanoScan 4400f Color Image Scanner for $113.98. I Paid the extra for 3 day shippingOn 10/10/07 I received: Canon PIXMA MP520 All-In-One Photo Printer

***I called 4 times on 10/10/07, spoke to 4 different Circuit City employees, to try and let someone know I was sent the wrong item. Each time I would give them the same information and each time I was told it would take 2 weeks to research the information. The item that was sent to me was no longer on the Circuit City website and had come from a warehouse that no longer carried the item. I kept telling them this was not my problem; just send me what I ordered. They could not send me the correct item I paid for nor could they pick up this item and issue me a refund until it was researched. The last person I spoke to told me to take it to the nearest Circuit City store. I told him, the nearest store to me was in another state. That is why I ordered it on line. This employee, who works for Circuit City, told me to just keep what I got. It is better and more expensive than what I had ordered. I told him I could not do this. This was the same thing as stealing. I was given incident # IM692664.

***I work 60 hours a week so I do not have time to call Circuit City everyday and hang on the phone for hours at a time. Otherwise, I would have.

***I do not have the exact dates but it is on your call record that I tried 2 other times to get this issue resolved.***On 11/25/07, which was the first chance I got, I went to the nearest Circuit City located in Pensacola Florida. They informed me they could not take the item nor could they exchange the item because it was bought online. (So much for your NO HASSEL RETURNS policy) The young woman at Circuit City customer service did call the online number at 2:32 P.M. and was on hold for over an hour. The whole time I'm standing at the counter with unhappy customers lining up behind me. She spoke to Ken ID #617078 and then to a supervisor named LE ID #616020. Le told her a case worker would be contacting me in a couple of days to correct this problem. The supervisor told her to tell me to keep the Canon PIXMA MP520 All-In-One Photo Printer for all the trouble I had been having. I have the customer service representative and her manager as a witness to this. I relayed back to her that I have no use for it. It is too big and bulky. Before I left, the customer service manager told me that I could sell the PIXMA and get my money back. I told him NO. He then offered to take the PIXMA off my hands, so I wouldn't have to take it back to Alabama. He said he would personally see that it was sent back to the correct warehouse. Now this is the same Circuit City Manager who just informed me he couldn't take it back at that store because it was bought online. Is everyone that works for Circuit City a thief?***On 11/26/07, I received a message from a Circuit City employee who told me there were incomplete details for case #265599. I needed to call [protected] AND HIT OPTION #1. I tried several times that week to GET THIS TAKEN CARE OF BUT COULD NOT. However I did speak to several other Circuit City employees who asked me the same questions as before and still couldn't answer my questions.***On 12/6/07, I spoke to Jennifer about case #417152 and was told a refund had been issued.***On 12/18/07, at 9:56 a.m., I received a message from Shante who works for Circuit City. She said Donte was the case manager for #417152 and would be calling me in 2 or 3 business days with either a resolution or an update. ***On 12/19/07 I tried to reach Dontel at [protected]. I spoke to Mikeal ID #591404 who informed me that Mark was my case manager and a refund would be issued within 7-14 days. (I told him then it wasn't going to happen and I would be calling back in January.)***On 1/8/08, I called and reached a supervisor by the name of James. He said he had no ID # but did give me his extension which is 17656. Once again I told my story. He said he had to take this to his supervisor, who he would not let me talk to, and it would either be resolved in my favor or it wouldn't be resolved in my favor. I tried to get him to explain to me what this meant but all he would say was give him a chance to clear this up and he would be calling me. (I told him he won't be calling me because it will not be resolved.) He asked me to verify that I wanted my original item and I wanted to keep the PIXMA too or I wanted a refund of my money and I wanted to keep the PIXMA. I tried to tell him that I never received my item or refund, I have no use for the PIXMA and it was given to me not only 1 time but 2 different times.

***I placed and order back in October of 2007. Since then I have been trying to get the correct item shipped to me or get a refund of ALL my money. I have the wrong item sent to me then given to me 2 different times, and this last supervisor makes it sound like I want something for nothing. I am an honest person who has been trying to get his taken care of for 3 months. I do not understand what the hold up is.

I emailed these people:

Chief_Executive AT circuitcity.com">Chief_Executive AT circuitcity.com

amhenderson AT kaufcan.com">amhenderson AT kaufcan.com

Teresa.Finch AT vdacs.virginia.gov">Teresa.Finch AT vdacs.virginia.gov

Mary_Louise_Roberts AT circuitcity.com">Mary_Louise_Roberts AT circuitcity

The last week of January 2008, I received a copy of the letter that the Department of Agriculture and Consumer Services sent to Circuit City asking them to contact them within 7 days to determine if a mutual acceptable solution could be reached. Today I received an email from Circuit City. It was an APPROVED RETURN REQUEST NOTIFICATION for the flat bed scanner that I never received. Here is the kicker----"FOR YOU CONVENIENCE, YOU MAY CHOOSE TO RETURN YOUR PURCHASE AT YOUR LOCAL CIRCUIT CITY STORE AND AVOID PAYING RETURN SHIPPING CHARGES." I forwarded their email to the Department of Agricultureand Consumer Services.

Hello,
I had a credit card that I did not use for a long time from circuit city and I decided to use it last year around christmas or a little before that the card was not expired I called to activate the card and I also ask them it I could purchase other stuff with the credit care since it says circuit city visa I thought I could only buy stuff at circuit city and the lady that I spoke to she it was ok. So they ask me certain question to verify who was i. I answered them they said everything was fine. I go to the store to purchase a coat for my son and when I am going to pay they say the card is not authorized. So I called them again and they verify who was I and asked some other question and again they its okay to use the card but I had to buy something in circuit city and that way they would activate the card so that I could use it in any other place. Okay again I went to circuit city and bought something and went back to the store to purchase the coat for my son the other day I was soo embarras because I have a good credit account and so was my son and said I do not want to show my face to them. That day I went and again the same problem.
So I had to call them again they again ask question like if I had stolen the card. They ask so many stupid question sorry for the expression why do they be asking question if I ever owned a certain make of car or it I know such and such person. Some how I bought only things which they approved. But then again they sent a new credit card and again I had to go thru the same dilemma why do they give people such a hard time I know they are trying to be careful but come on how many times do they have ask these silly question that make nosense, all they need is my social securiity, address. Now this time I went to buy something at circuit city at christmas time and I said let me see if they activate it this time. When I go to the cashier with the card she tell me you have to activate the card go to customer service okay I go and I stood like maybe half hour with this guy he calls chase it sees my id card and I assume he had activate the card. The purshase was approved and use the credit card. Now I call because I go to a store to buy something else and no auth again what is going on how do you think I feel.
I never had this problem before I call chase and there goes the silly question again I explain I had gone recently to circuit city and the credit card was approve buy the clerk how can they approved a purchase if I it wasn't me buying the product. I am very upset but you know I have another chase card which I don't get too problem with why this one gives so much problem. Anyway the thing she she ask me if I know a juan soto and tell me be careful how I will answer she got me confused how many juan soto are there in the world hello give a break at first I told her I don't know a juan soto what she tell that becare ful how I answer I told I know a juan soto but he died and he is a family from my husband and then she me how old was he now this is absurb how can you as k this if I dont know the guy personally. And then she ask do I ever owned a nissan I tell look I bought a car for my son I dont know the model of the car because I donot drive car. So I call my son and ask him and I tell the model which is a dodge charger. And then she tell me ohwell you will have to go to circuit city to verify your card I was soo furious I told look cancel the card. They are walking me back and forth to activate this card if I did all this already recently why do it again what is wrong with this world they trust more the people that cheat then the honest people. I hope some thing can be done about this this is so unfair when you feel that people you are stealing people 's credentials.
Thank you for reading my complain.

What a lack of professionalism, First of all I opened an account with Circuit City and got a very generous credit limit. Upon getting this credit limit I went to their web site and started looking up large lcd tv's (wanting to purchase one). I finally found one that I wanted to get along with a 5 year warranty, surround sound system, blue ray player etc. So I called the Ocala store directly several times for an hour and a half and they would not answer their phones. So I than started calling the Villages of Lady Lake store for another hour and a half and still no answer. (THIS WAS ON A SATURDAY AFTERNOON). So than I decided to go to the store personally and order the merchandise, I was told by the salesman the merchandise was in stock and would be delivered the following day. I was also told that I would be receiving a call in the morning to get an approximate time of delivery. My wife stayed home and canceled a birthday luncheon with her sister and daughter to be home for the phone call and delivery. You guessed it the call nor products never came, so my wife kept calling the store for 3 hours and was never successful in getting thru. So again we had to drive to the store and explain our situation to a manager, he told us the merchandise order was canceled by the warehouse because the merchandise was not in stock and we should have received a call (NEVER DID) so we canceled our entire order and the manager did not even try to save the sale or make us happy in any way. OH BY THE WAY WE WERE BY THE PHONE WHERE A YOUNG GIRL WAS STANDING AND THE PHONE RANG ONCE, SHE PICKED IT UP PUT IT ON AUTOMATIC HOLD AND PLAYED WITH HER FINGERNAILS. Needless to say I will never shop there again.

I bought my computer from this company. And the computer was an Acer. The problem was that memory drive and the hard drive was not working. I said to them can get fixed they said yes to me. And i Paid the $315 dollars plus sixty dollars for diagnostic test that is how they found it was the hard drive and the memory drive. They call me on Monday January 7 2008 that it is the mother board so when they plugged in it would not work because the mother board was bad bur when i went in there i turned on my computer and it was workin but if it was the mother board then my computer would not turn on but it did so what should i do now with them i need ur help.

I bought a tv at Circuit City and bought into their $300 off the tv if you signed up for direct tv. I was on the fence about doing it and was very hesitant. I asked the rep if there were any charges or fees, i.e. installation, etc... He assured me there were ABSOLUTELY NONE other than the monthly fees. He took our information and asked for my credit card info b/c direct tv required it for "credit purposes." I was promised it WAS NOT for any type of billing. That very same day, direct tv billed my credit card $232 for HD DVR "Hardware" as well as a "delivery fee" for the HD DVR box. NO ONE EVER MENTIONED ANYTHING ABOUT ANY OF THIS! I called my credit card company. They sent me to direct tv. Direct TV said you ordered it, too bad so sad. In reality, I never even spoke to anyone from Direct TV b/c the kid at Circuit City handled the entire thing. So I go to Circuit City. The first associate at customer service couldn't do a thing. The second manager, admitted that their associates, especially the seasonal help, wasn't very good and likely misled me, albeit not intentionally. When I asked that I be refunded that money. He said I can't do that. When I told him I would sue him, he got another manager who stated he could "meet me half way" since we were both at fault and its their word against mine. I asked for another higher manager and he took my number and told me they would call. So far, its been 3 days and no phone call. What a scam. The best part, direct tv's hookup guy brought all of the equipment with him. So why is there a "delivery fee" for one specific component? DON'T PURCHASE ANYTHING FROM CIRCUIT CITY!

This all started on 12/07/2007. I went into the CircuitCity in Lynnwood, Washington to check out some remote starter alarms for my 2007 Toyota Camry. I've first talked to the sales rep and asked him a few questions. I first asked if the price ($559) includes everything. The sales guy answered yes, the price includes everything and also the install as well. I asked if this comes with one remote or two remotes, the sales guy told me it comes with two remotes. I asked him how long this will all take? He replied about 3 to 4 hours. So I said go ahead and install it for me. I Gave the sales guy an extra key cause I know they will need it to install remote starter on new cars. The sales guy charged my CircuitCity card and charged a wrong price for me. I had to than walk to the customer service desk to adjust the pricing. So far, I have 2 receipts, the original one, and the one that shows the adjustments. I went home and waited for them to call me.

Later on this night, I got a call from CircuitCity install department telling me that they have a problem installing the alarm and cannot figure it out on why as of yet. This was almost time for them to close so they asked me if they can finish this up tomorrow. At this time, I told them yes, they can finish this install tomorrow and call me when it is done. By tomorrow afternoon, (12/08/2007) CircuitCity install department called me again and said the problem was they needed to install an extra module for the auto start to work and that they also need an extra key from me. The module will cost me an extra $50.99. At this point, I started to get upset but I did tell them to go ahead and install it and charge me for it. This install took all day. They finally called me and said the install was done. When I went to the store to pick up my car, I found out a few things. First, they doubled charged me. They charged me the $50.99 amount twice. Than, they told me they found out that there was only one remote and that I can have another one for an extra $150 dollars. I got upset again but didn't show that I was mad. I told them to charge me and give me an extra remote. I went to the customer service desk and did an adjustment of the $50.99 they charged me twice and a charge of $150 that I didn't expected. I now have 3 receipts.

Next, the installers later told me the extra remote was defective, I again had to walk to the customer service desk and do another price adjustment for the $150. This is the 4th receipt redone for me. after everything has been done on th alarm install, I tested the alarm before I went home with it. The alarm arms and disarms fine. The alarm autostarts just fine. But here's the problem, when I autostart the car, I can unlock the car but cannot lock the car back if the engine is running. This defeats the purpose of an autostart. I've told them this problem. They said they will try fixing it and this will take until the next day. I told them at this point, if they cannot fix it, I want them to uninstall the alarm and give me a "complete" refund. They told me this would be fine. The next day (12/09/2007) they called me and said everything is uninstalled. I went to store again to pick up my car and get the refund. As I got there, they told me they can refund the alarm but the $164.99 install fee cannot be refunded?! I argued about it and is getting no where. I got the alarm refunded but now I am stuck with a $164.99 install fee that they did not do a complete install for me. This is the 5th receipt.

I wanted to write a complaint about this store about my $164.99 fee I am still getting charged. And throughout the process, there was mistakes made as well. One transaction and 5 receipts.

My husband Neil and I purchased a 50 inch Panasonic Plasma TV on December 1, 2007 from Circuit City in Algonquin Illinois. We had been in the store a week earlier looking at all the options. We finally decided on the Panasonic. They asked if we were going to take it home. We were so excited with the prospect of the new TV we said yes. In hindsight we should have had it delivered. But that was never offered as an option. We also did not ask. The TV was too big to stand upright in our Jeep. So the two guys that helped load it said it could lie on its side since we were going a short distance. They said just stand it upright and do not use it for about 20 mins once it is upright. I told them no problem because we were not going to install it until later in the week because we needed to get a stand and the new HD receiver from Dish Network. We did not look at the TV before we left the store. We bought it in good faith and figured they would stand by their products. That was an error in judgment on our part.

We got the TV home and I pulled my car out of the driveway so Neil could back the jeep into the garage. We put up one of those sturdy rectangle folding tables that you see in schools or churches. We pulled the TV out of the Jeep on its side onto the table and then put it upright on the table. We then moved it into the house into the family room. That is when I noticed on the box it says to not lay it on its side. We should have opened it then but we did not want the TV exposed until it was when it should be. The TV stayed in the family room until we could purchase a stand and schedule Dish Network to come out and change our receivers. We kept the TV in the box and did not want to open it because we figured until we were ready to set it up it was safe in the box. On Sunday we purchased a stand and put it together on Tuesday. Dish Network was scheduled to come on Friday the 7th. Finally we were going to pull the TV out Thursday night. My husband opened the top of the box. He pulled out the Styrofoam packaging from the top. He then pulled out the pedestal box and the box with the remote. He put together the pedestal and we were getting ready to pick up the TV when we took down the protective wrapping. That is when I noticed that the interior panel was broken. It was upsetting. It was too late to call the store. So we were able to reschedule Dish Network and Fire Dog. They were then coming a week later on December 15, 2007. So I figured that I would call Circuit City and they would replace the TV.

I was very wrong. I contacted Circuit City at 10 am on December 7, 2007. I was told I would have to wait until the manager got in. He was in around 1pm on Friday. They would have him call me. Well he did not. It was another person at Circuit City that called. He said they could not take back the TV and that Panasonic would have to come and evaluate the TV to see if it was a factory error. At this point I was so upset I said a few expletives and was told that swearing was unnecessary. I did apologize and said I am just so upset that you are not replacing the TV. I said I wanted to talk to the manager. The manager said they can not take back the TV because they have to have it evaluated first. I told him that we did not do anything to the TV and that we should have looked at it in the store to make sure it was not broken. I asked why they did not show us the TV after we bought it to make sure it was not broken from their end. He said we can not open everything before you buy it. So I asked him how do we know if it was broken before it was loaded into our car. It was then implied that he does not know if it was broken after it left the store. So now we are at a stalemate. He is contacting Panasonic to come and evaluate our TV. At this point we are at their mercy. I have a $1700.00 TV that is broken and basically I am being told that because I brought it home that I am at fault. Otherwise my TV would be replaced and I would be watching it today, with the surround sound we had purchased also. So we are now waiting to hear from the Panasonic field rep. So they can come out.

I am not satisfied at all. So I contacted the Circuit City 800 number. I spoke to several people because I was disconnected from the first call. They told me that I had 30 days to return it. I told them that the store manager would not allow me to return it. They could not believe that. They told me to take the TV back to the store and return it. They have to honor the return policy. I told them that they need to tell that to the store. Because now I do not want to transport a broken TV and have them say that I did not repackage it correctly unless I am sure the store would take it back. So they called the store that was where I got disconnected. I called back and they got through to the store. After talking to them they went back on the return policy and said it was the discretion of the store. Now I have to wait for the evaluation. At this point the manager is not retuning my call. Since we do not have a working TV and Circuit City does not believe in customer service on a store level, we returned the cables and surround sound Friday evening after talking to the manager. We also canceled the installation of the surround sound. Because we are already going to be out $1700.00 we did not need to be out an additional $850.00. Since there is a time limit and they can pick and choose what is returned. We did not want to be taken advantage of any more than we already have been.

I am not giving up. I called back on Saturday December 8, 2007. I spoke to the manager of the TV area. He was apologetic that I felt that they were blaming us for the broken TV but they have to gather all the information before they can make any decisions. But he would call me back after talking to the manager I had talked to the day before. I never received a call back.

After talking to Circuit City I decided to try Panasonic back. Now I am very upset because I thought that we were scheduled for a Panasonic rep to come out. But nothing was scheduled. So now we have to wait 3 business days to even have anyone call us from Panasonic to set up an appointment. Now it is Christmas and I have a 50 inch TV in its box in my family room along with the TV stand and our old consol TV. I am unable to decorate for the holidays because my house is upside down waiting for some one to tell us what is going to happen. I do not know what else I can do. We were given defective merchandise and we are paying the price.