CiTrades
Reviews and Complaints

CiTrades Case (Crime Reference Number NFRC [protected])

I have been dealing with CiTrades for about 8 months, in that time I have deposited over £30000 in dollars which has been held in an Auto trading binary managed account. The account purports to have a win rate of over 70%, which in my experience it does not.

The balance of my account is now $0.

Here are a few of the low points

Absolutely appalling lack of communication, I never got through to my account manager, (Initially Justin) often trying 5 or more times per day without success. Email were rarely answered.

Justin traded my account without a stop loss losing over $50000 overnight. His reaction to my consternation when I eventually contacted him was to suggest that I double up and take advantage of an insured trade to recoup some of the losses, this I stupidly did throwing good money after bad.

Justin was removed as my account manager and replaced by Mark Preston who introduced himself as the Recovery Manager and announced that he would rebuild the account balance if I would only deposit another $10000. Having put £30000 into the account with no return I declined, whereupon he said that he could still recover the balance but that it would take longer, this he estimated would be about Jun/July 2016.

Mark changed my account from a VIP which returned 10% of investment for a loss and 100% of investment in the event of a tie to a standard auto trading account with no benefits. This he did without consulting me.

Under Mark Preston Recovery Manager’s management the balance of my account was reduced to less than $0 during this period, despite daily attempts to contact him, he eventually contacted be after the balance was below $0 to say that he had been in hospital, two days later I could not access my account and I have had no further contact with Mark Preston.

This catalogue of negligence took place from Oct 2015 to Jun 2016 during which time my account turned over approximately $1000000, CiTrades got the brokers commission from these trades and resolutely failed to manage my account I consider that they have broken their contract with me by not supplying services as advertised and that they should refund all monies deposited.

I invested $90,000 to CiTrade VIP Programme but when I tried to transfer the money to my bank account, I was rejected and told to contact support.

Support asked for more documents, which I sent; I was promised a quick review, but they lied to me; they took months to respond to my emails; and every request to withdraw was rejected.

I recently read a thread on this website about Paige Mccubbin and how she has been assisting individuals like me in reclaiming their money from con artists.

I messaged her on Telegram using the name Paigecubbin. Short version: she was able to reclaim my money from CiTrades and have it transferred to my bank in less than four days.

I'm writing this post to raise awareness for anyone else who might be in a similar circumstance.

Never again will I use CiTrades.

On the below dates, I wired the said funds to CiTrades. I requested several times to have money sent to me. CiTrades stalled and wouldn't send me any of my money back. I'm attaching bank statements reflecting the funds wired to CiTrades via Fast Gate LTD.

In previous communications, I've sent documents. If you need more, please call so I can help provide whatever you need.

Anthony Rossi

[protected]

I have two accounts with Citrades, with an address in London. But, they could be anywhere. I have a total of about $ 400, 000.00 US in the two accounts ($ 50, 000.00 and $ 350, 000.00 in the VIP account). When I first invested in June 2015 and January 2016 (respectively) with them, the online reviews were good. Then, in June of 2016, the reviews were changed to not recommended. This was too late for me.

In the VIP account ($ 350, 000.00) is alleged to be invested for one year before withdrawals. The have stopped trading in this account. I suppose because of all the emails I've been sending.

They respond to neither, emails or chat messages. Phones are placed on hold until the line is disconnected.

In the smaller account, there are no such restriction for withdrawal. If there are, I've completed the restrictions with all the daily investments.

Late May 2016, I requested a $ 10, 000.00 withdrawal. It took almost over a month (6 July 2016) to receive. They said they sent the funds to the wrong account.

In June, I request a withdrawal of $ 3, 500.00 per month. The broker, Mark Preston (not sure if this is his real name), said he would process the withdrawal immediately. The funds were withdrawn from the VIP account by accident so, the withdrawal was canceled, because the funds were required to come out of the daily trading smaller account, which has no restrictions.

For weeks, I have called dozens of times, only to be placed on hold until the call is disconnected. I've sent emails, chat messages, and a fax, with no response. Mr. Preston, who use to call regularly, calls no more.

I understand that they are not regulated, but I've heard that Interpol and the Commodity Futures Trading Commission has some authority.

I'm going to be persistent. Maybe if more began complaining to both, we might get something done.

NEVER EVER EVER PUT YOUR MONEY IN WITH THIS COMPANY. I invested a substantial amount of money with this company in their VIP Programme. My Account Manager was Steve Phillips. He is a complete snake and liar. He was very responsive until I invested my money. They have lost a good amount of my money on trading and trying to get a new account manager has been going on for 9 months.

I invested last April and the account has not been traded since August of 2015. Their customer service people are pleasant but NOTHING ever happens when you call.

I have tried to make a withdrawal from my account now for more than a week. I am blessed to get to do jack but then it became a stop. They refuse to respond to emails and phone calls. Watch out for this company for they seem completely frivolous.

Since 9/9/15 I have been trying to get my money out of the account (currently 10/29/15); after having surpassed all turnover requirements. They simply do not respond or send an automated email. Once your money is in it is gone (unless you hire legal help). Specifically, my asset manager, Danial Diamant, has never replied to my withdrawal request and again, IT IS MY MONEY. Put your money in and never expect it back without a legal battle. This is thousands of dollars that I am speaking of, but whether it is hundreds or thousands, BEWARE!

Submitted a withdrawal request on 9/8/15. Continued to check on status daily only to be told that "Don't worry, it's on it's way" to a lady by the name of Martha Smith telling me "Please submit another withdrawal form, I can't find your last one.", then finding out today that "OOPS, Autotrader lost all of your funds, so your account is empty."

I wrote to this company:

I have called and asked to speak to a manager three times and been rudely disconnected by Josh, and unnamed Indian dialect person and someone who refused to identify by saying, "yeah you were on the chat line".
1. I refuse to email private information, copies of cards, mail etc.
2. If this crap is required then you are required to tell us up front before you even allow an account to be created.
3. When someone asks for a supervisor more than three times and you continue with the "CANNED" upsell and resistance it pisses clients off even more.

THIS IS A MANGERS RESPONSE:

I assume you can read English . When you signed up with us you checked a box. That box says you agree to terms and conditions of our company.
To see conditions please go to our webpage where it indicates terms and conditons click and you will realize that we require all our clients to provide us with these compliance documents to protect you and us from potential fraud.

I would love to refund you your money as you are not really happy with us and we quite frankly don't want you as a client either but I cannot according our terms send you your money back without. Computer won'y let me
so you either do or do whatever you want to.

Don't use the services of the website www. citrades.com. Some unknown man refused my withdrawal request, but later they blocked mu access to their website. So I lost money and time and haven't received anything in return. I tried to contact them, but I have no their phone and all emails were returned to me. So be careful if you use this website or leave comments if you had horrible experience with this company.