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City of Tshwane Metropolitan Municipality

City of Tshwane Metropolitan Municipality review: Miscellaneous charges on account bill 15

M
Author of the review
4:27 am EDT
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Account number: [protected]
House number
1334 More Street
Ga-Rankuwa
0208

To whom it may concern,
Can someone please explain, what is miscellaneous charges?
Now I am paying R1 206.85 of something that I don’t know.
I will also copy the ombudsman on this subject, plus we have been getting a lot of concern calls from ordinary people.
Please help us understand this thing that is milking us dry.

Mathews Mpete
[protected]
[protected]@dailysun.co.za

15 comments
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Tom De Waal
ZA
Nov 02, 2017 3:02 am EDT
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To whom it may concern:
PLEASE assist me. As I don't get any feedback from customer-care department.
Our Oct 2017 Tshwane account also has an amount of R5260-00 "Miscellaneous Charges" added.
I tried to phone the customer-care no but was cut off numerous times with no explanation, now I can't get through to any of the tel numbers.
Acc: [protected] Tiegervalley 19 Trust
Please give ASAP feedback on this bigtom@vodamail.co.za
Regards
Tom de Waal

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Makabedi
ZA
Feb 12, 2018 6:26 am EST
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I also have a same problem when I asked at municipality I was told that if there is a change when using the water that's when you have to pay miscellaneous my concern is that I'm always away due to work now I have been charged more for something I'm not using, municipality takes advantage and over charge people we need to come together and fight this it's not fair

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Makabedi
ZA
Feb 12, 2018 6:33 am EST
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Now I get paid last day of the month municipality statement says I have to pay on the 26th February I called costomer service they say I can't decide on payment date so im asking myself hore who decides on this dates why was I consulted before deciding on that date? Now I don't know where will I get the money

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Wilson St Mok Moabelo
US
Apr 15, 2018 1:20 pm EDT

I moved into my father in law's house and it was owing R12000 and the previous owner had electricity meter bridge. I called City of Tshwane twice and they never came for assistance the only thing they did they added R20000 on what I owe. After going from Piller to post we decided to pay the amount outstanding via an agreement, we were told to pop out an huge amount that we don't even have. So I decided to pay R2000 every month and I get charged R1084.00 on Miscellaneous Charges, what is that?.
If this goes on we need to make a plan this can't go on.

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Mr Martin Mahlangu
ZA
May 07, 2018 3:51 am EDT

Martin Mahlangu... 07th of May 2018

I am failing to understand how miscellaneous charges can be so high I was charged R36823.75 just a month ago and now it's R44696.51 . I want to understand how this happened . I think from now on if the manucipality still wants to send residents [censored] water and electricity statements there should also be a letter explaining how each charge came about. This is unacceptable. Instead of the government helping those that are unable to pay such they want to take more money. This is the reason why South Africa will always be spoken low of in other countries. The government is not our backbone just like other government in other countries are..

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Lephina
ZA
Sep 04, 2018 4:51 am EDT
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I'm also one of the confused people. My mother is 68 and staying alone in the house, . She comes Friday and leave Monday mornings evertytime. I was surprised when I got a municipal letter saying I must pay R2467 miscellaneous charges. I fail to understand how can a person staying alone, in fact a person who cones home only on weekends could spent so much in a month.

Why aren't this guys even responding!

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Thabo Molobetsi
US
Nov 19, 2018 1:40 am EST

I have the same issue regarding the miscellaneous charges . Tshwane does not care about their customers. You apply for a prepaid meter and you wait for more than two year so that they can bill you on estimates. I am not sure is there any one who have received feedback regarding their complaint.

Regards

Thabo

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Tsholofelo Mabote
US
Jan 08, 2019 11:09 am EST

I also have a problem with miscellaneous charges that have due date at the end of the month. I have logged an online query, called the call centre and asked on twitter and still no feedback from city of tshwane. Charges are imposed on us and we are not given proper explanation and consulted when such decisions are made. I'm highly disappointed.

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R'something
US
Nov 20, 2019 5:41 am EST

Dear City of Tshwane Mayor,

Can you please look into the issue of miscellaneous charges? We're being stripped off bear naked by your people.

I stopped using geyser in the house because of high electricity bills, now I have to pay R854 of miscellaneous charges, of something that I don’t know. Where do you people think we get this money, must a stop paying and stay in the dark.

Please help us understand this thing that is milking us dry.

RiaM
RiaM
US
Nov 26, 2019 6:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have the same problem I have just been charged R854 for Miscellaneous Charges without any explanation of what it is and how it came about.

I'm angry and disappointed at City Of Tshwane, they have no regard for us and no consideration on us, some of us are struggling with work and can barely keep up on the high estimated electricity charges.
I'm furious with City of Tshwane. Bloody Money Suckers.

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George Joseph Snr
US
Jan 19, 2021 4:26 am EST

I find a Network Acess charge in my invoice. How does this charge come about? What service am I getting by paying this amount? Is there any tariff for this charge?

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Rendani Mahada
US
Oct 15, 2021 4:25 pm EDT

I was also charged that miscellaneous, the monthly bill has also rocketed high as if I'm staying in Sandton. If I ever vote for this government again...

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Rendani Mahada
US
Oct 15, 2021 4:27 pm EDT

We are being ripped alive. I was also charged that miscellaneous without any explanation. The monthly bill has also rocketed high as if I'm staying in Sandton. If ever I vote for this government...

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T Nel
Centurion, Pretoria, ZA
Dec 09, 2021 3:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Same here...prepaid electricity gets cut off when water is in arrears. Conventional electricity account + Prepaid electricity account - all for my account. Took 4 months to resolve that. Water bill sky rocketed from R300 pm over many many years to more than R2000. Miscellaneous charges on my account for the first time in more than 10 years amounting to almost R3000.
Not sure what is going on, YET it needs to STOP.

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Lucia Mitsenga
Soshanguve, ZA
Jan 16, 2022 6:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I've just received my first statement and to my surprise I've charged a miscellaneous fee of 500 which I don't understand why or what for ?
Please explain to.me what is this

  1. City of Tshwane Metropolitan Municipality Contacts

  2. City of Tshwane Metropolitan Municipality phone numbers
    +27 123 589 999
    +27 123 589 999
    Click up if you have successfully reached City of Tshwane Metropolitan Municipality by calling +27 123 589 999 phone number 14 14 users reported that they have successfully reached City of Tshwane Metropolitan Municipality by calling +27 123 589 999 phone number Click down if you have unsuccessfully reached City of Tshwane Metropolitan Municipality by calling +27 123 589 999 phone number 15 15 users reported that they have UNsuccessfully reached City of Tshwane Metropolitan Municipality by calling +27 123 589 999 phone number
    Customer Service
    +27 124 272 111
    +27 124 272 111
    Click up if you have successfully reached City of Tshwane Metropolitan Municipality by calling +27 124 272 111 phone number 8 8 users reported that they have successfully reached City of Tshwane Metropolitan Municipality by calling +27 124 272 111 phone number Click down if you have unsuccessfully reached City of Tshwane Metropolitan Municipality by calling +27 124 272 111 phone number 9 9 users reported that they have UNsuccessfully reached City of Tshwane Metropolitan Municipality by calling +27 124 272 111 phone number
    Call Centre (Pieter Delport Centre
    +27 123 582 111
    +27 123 582 111
    Click up if you have successfully reached City of Tshwane Metropolitan Municipality by calling +27 123 582 111 phone number 2 2 users reported that they have successfully reached City of Tshwane Metropolitan Municipality by calling +27 123 582 111 phone number Click down if you have unsuccessfully reached City of Tshwane Metropolitan Municipality by calling +27 123 582 111 phone number 3 3 users reported that they have UNsuccessfully reached City of Tshwane Metropolitan Municipality by calling +27 123 582 111 phone number
    Call Centre (Pieter Delport Centre
    More phone numbers
  3. City of Tshwane Metropolitan Municipality emails
  4. City of Tshwane Metropolitan Municipality address
    Cnr Van der Walt and Vermeulen Streets, Munitoria Building, Pretoria, 0002, South Africa
  5. City of Tshwane Metropolitan Municipality social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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