City of Tshwane Metropolitan Municipality
Reviews and Complaints

Incorrect meter reading, thumb sucked and going in circles when phoning.

If you have a problem and can't get it solved you need to register a formal complaint. But if this complaints doesn't get solved there is no reason to complaint. Fact is Tshwane doesn't solve any electricity users problem unless you take further legal actions an most users can't afford that and Tshwane knows that. The Tshwane employees are not capable of helping with complaints. I also have a current problem that is not solved for the last two months. Sometimes I think Tshwane don't help so they can steal peoples money. If not they need to proof what happen to all the outstanding money owed to users.

Good day!

I would like to query my rent account according to the statement they charge areas because of late payment yes agree with, but why is the areas are higher than a rent this cant be! please check your reding and fix this matter and updates our payments dates cause we cant afford to pay on your dates that requested atleast after a month is batter cause we get paid on the due dates. Could you please investigate this matter as we do not want our credit record to be affected

thanks
Mr AS Rabalao

My property rates increased from R75 per month in June 2013 to R737 per month in July 2013 without an explanation. I have sent countless email to customerservice@tshwane.gov.za but the email either gets read or deleted without being read without any sort of an explaination. Account number: [protected]

I sent 3 Emails to their customer care ddepartment to obtain the latest balance on mymunicipal account. No reply received. I phone them but get disconeected every time the call is put through from the switchboard system to the operator.

Hi, It is the second week that our rubbish haven't been removed. We tried to phone, fax, e-mail the city of tshwane offices and consumer complaints offices there, but they just ignore us. What is going on? Are they striking?

I've received a notice to pay an account for the previous owner of my house or face my services being cut. These guys have been offline for a week! They're quick to dish out final demands and cut services, but dead when it comes to helping you sort out a problem.

Faulty electricity bill. Incorrect meter reading. Tried for days to contact meter reading department. Was told wrong department, must get in my car and go see them.

Same here, and then they have the cheek to send me a final demand letter with the incorrect meter readings

20 October 2014, I sent an email to Ms Betty Chuene of your office and copied three other officials. To date, no reply came from the City Of Tshwane.

My ref is Id No [protected].
An employee in your office made unauthorised arrangement with my tenant at Kiepersol 121. No electricity bill was to be paid. Now the bill is over R 20 000, 00. What is really happening with the Coucil?

hello sir, i am the customer service officer here at the municiplatiy, in fact we have very busy now because lots of people in our team are off sick, its only me and another lady taking the complaint, sometimes we disconnect you because it is lunchtime, sorry god bless my name is justice

hello sir im the customer service officer here at the munciplatiy. we are looking in your problem, dont worry Infact you must pay the higher amount for now and we will get back to you ok? My name is justice

sj venter ek aleen looper sukel al 4maande met reg weet ni hoekom dit af kom ni ek gebreuuk ni eers 5oo n maand ni kan u my aseb help id [protected] reg2034166631 het al gaan praat ma niemand wil of kan my help ni.

I have a faulty meter since October last year. I reported it twice. Up to now, nobody turn up to replace my meter.

Maybe we should all club together and sue them, another option to flood NERSA with complaints search for a Nersa Document NRS 047-1:2005... and weep.

hi i agree, this departmnet is just out to make money, i have contacted my attorney to sort this out in court as i feel i wam beeing robbed

Grant Aanhuizen
[protected]

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Dear City of Tshwane

We have been charged with miscellaneous charges on our account for two consecutive months now without any explanation of what this amount consists of and how it was calculated. The first amount was close to R1500 and the latest exceeded R2000.

We have lodged numerous complaints on your website following the complaints portal as well as tried to call to no success.

This type of service is unacceptable. We have a right to know what we are paying for, and since we pay for services it is also our right to have such services rendered.

Can we please have assistance to resolve this issue?

We look forward to hearing from you.

Account [protected]

My electicity estimate is 4 times my actual usage …… last month actual was 200kwh now the new actual is 1000kwh almost 4 times the actual usage.
What what the hell is happening?

I want feedback on this issue.

PLEASE help and investigate urgently. I will not pay this, because Tshwane swapped my old meter without informing me.

Nico
Tshwane resident.

City of Tshwane added R15 000 to our bill, they wrongfully and forcefully did so, in their argument/accussation they said we bridged our meter box of which they cant prove until today.They provided a photo of a different household saying that it is our meter box and we asked them to come and have
a look at our meter box of which they did and found nothing, the meter was brand new replaced by them. This is what we call deformation character, they are calling us lairs, we went as far as the credit manager a guy called Imbengiseni an arrogant, incompetent and disrespectful individual, who can go back on his word, he said he will fix it and we went back to him he said he never said and that he he
ever said he will and he deliberately denied all the evidence which was given to him and still insisted that we have bridged while the evidence said otherwise.We tried speaking to his superiors and they wont much of any help, we tried the call centre still nothing, we tried their complains and customer care email still no response for the whole for months.I hope with the new Political party handling Tswane we will see accountability and peoples rights are violated everyday and no one cares. ACC [protected] for Miss Mabuza contact [protected]/[protected]... please Help

On our September invoice for water & lights, we have been charged an extra R3 380, 00 on top of our account. When I phoned the council I was told that they have the right to add on additional finance charges at their discretion whenever they feel like it as it forms part of their terms and conditions. What they fail to realise is that when we signed up for services, we did not sign any documentation agreeing to this. I'm taking this further and will not agree to pay these charges. We pay our account every month and they are just bleeding the residents dry.

City of Tshwane Are you sabotaging us? Is this political game played? Will we still get service after DA taking over this Metro? I really cannot believe this! I had never experience this horrible service since i was born especially by such a BIG municipality TWO WEEKS NO ELECTRICITY EVEN WHEN AREAS ARE PAID ON THE 18TH AUGUST 2016 TO DATE. My account reference [protected] in this inquiry. I started experiencing problems since the 15th August whereby Contractors threatening me with disconnections each day. i was then disconnected on the 18th. I tried to ask them why since i didn't receive my statement yet. I went to their offices at 373 Pretorius for same inquiry, is then that I paid the amount stated on the disconnection brochure R620, 00 and requested a re-connection. I was informed that it will take 6-10 hours to reconnect of-course by an arrogant gentleman at the help desk. The following morning still switched off. I went back on the 19th to request re-connection, on the 20th still no one came in. Then comes the weekend nobody bothered. Tried to call customer care day by day after personally being to their offices, voicemail says "we are experiencing a large volume of callers even on Saturday and Sunday. comes Monday morning the 22nd, went to their Offices spoken to a senior personnel called Joe(who authorized the re-connection on the 18th). By the way overtime i went there i am told my account is fine they will re-connect it. On the 24th I still went to Joe's Office directly to inform him i am still not connected, he referred me to a lady called, this was the third time going to Kgomotso's counter to request a re-connection. when i got home this evening, still nothing. No re-connection to date. Please, If there is something i should know. I am tired about these. Food has been chucked out of fridges, children been bathing at the neighbours ever-since, meanwhile I am told they will reconnect. I even asked Kgomotso " can I now rely on you this time? All that she said "yes" Please please help! Apart from this, my meter does not match the with what i am billed. My meter reading to date is 04439, but your readings instead, 6759. which could be the reason for billing me huge continuous amounts .attached find the photos., disconnection letter, payment copy.

Hi:
I am so disappointed about your service I complained about my water meter since the 9th of December till now the problem has not been attended to this are my reference numbers 626606, 620618, 621440, I am so frustrated because my account is high just want to know whose problem is it because I WENT personally to complain about this problem at Mamelodi west but even now im still waiting hope you will treat this case as urgent as possible

Hi !

You should check how they steling money !

They not charging according to the rates :

http://www.tshwane.gov.za/Residents/Tshwane%20Update%202013/Tshwane%20Update%20Edition%205.pdf

They have put R60.000, 00 to the
valuation rebate istead of R75.000.00, waht gives you +/- R15.00 extra to bill every month !

They are getting water rates from Heaven ! And Sanitation ! Bwahahahha they OWN RATES ! Always HIGHER then should be ! Im in process of fighting with them ! I wonder how many people have been cheated like that !

I'M A DOMESTIC WORKER EARNING R1, 300 A MONTH, BUT NOW MY PROBLEM IS, I PAID MY WATER BILLS FULL AMOUNT, BUT EVERY TIME WHEN MY STATEMENT COMES I'M ALWAYS PAYING MORE THAN A R1, 000, MY DAUGHTER TRIED TO TALK TO ONE OF THE WORKERS, THEY SAY ITS JUST AN ESTIMATION, HOW CAN I CONTINUE PAYING FOR ESTIMATION, CAN U CITY OF TSHWANE DO SOMETHING ABOUT THIS, THIS IS GOING FOR MUCH TO LONG NOW, AS I'M WRITING THIS TO YOU MY HOUSE IS IN THE DARK CAUSE I CAN'T BUY ELECTRICITY UNTIL I PAY, AND I PAY R565 ON THE 3TH OF THIS MONTH, BUT NOW MY BILL IS R1, 384.20 HOW CAN THAT BE POSSIBLE?

DISAPPOINTED SOUTH AFRICAN

Account no: [protected]

I am a resident at the address torthis account. I have been residing there for the past 15 months. My home is occupied by 2 people, we both go to work and are only home in the evenings. My account billing examples are eg.
June 2012- R350; July 2012- R733; Aug 2012- R842; October 2012-R161;Nov 2012-R355; Jan 2013-R323; Feb 2013-R373; Mar 2013-R1981. The reading in July and August I thought was high because it was winter but I dont understand how this March my electricity bill is close to R2000. Can somebody explain how this is accurate and show me the meter readings as this does not make any sense.

The main drainage system is blocked at corner Wonderboom and Emily Hobhouse Street Pretoria North since yesterday morning. Municipality have been alerted about the situation but no service as at this time . The blockage has affected two houses being No: 4r6 and 448 as the spillage is flooding into the yards

Good day my complain is that i have reported a power failure i have not received a help and is been Three days now, all i get when i call is the technician they will come since this is tiring really.

DIT IS SOO NI REG WAAS DI MENSE WAT DIT NI KAN IN SIEN EN WEET DAAS HOEVEEL MENSE WAT DIT NI KAN BETAAL NI PENSOENAARS GE SKEI DE VROUE KAN IMAND ONS HELP WAT SAL LUISTER EN KYK WAT AAN GAAN.