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Pick n Pay Customer Care Service


Pick n Pay Retailers (Pty) Ltd

101 Rosmead Avenue, Kenilworth
Cape Town
South Africa - 7708

Customer Support Phone Numbers

+27 800 112 288(Customer Care) 10 6
+27 860 303 030(Online Shopping Help) 3 7
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat8:00 AM - 7:00 PM
Sun9:00 AM - 5:00 PM

Pick n Pay Complaints & Reviews

Pick n Pay / brand fruit juice (grape & apple) flavor

Melissa Boshoff on Feb 14, 2019

I bought a Pick n Pay brand fruit juice (G**** & Apple) flavor at Wonderboom Junction Shopping mall. The expiry date is not visible at all, I tried to open the juice bottle and it exploded in my face causing damage to my left eye and painful ears from the loud banging sound when the...

Pick n Pay / there was no bacon

GHeart on Feb 13, 2019

I called the Manager this morning to question why I could not get bacon in the Tokai Pick n Pay and was told that it was because Moslems do not like it. The Manager cut me off before I finished speaking to him and before he gave me an answer. I tried calling again but no one picked up. I...

Pick and Pay / uselss customer support from pnp - from day one, no response from pnp to date

FriendlyCustomer on Feb 12, 2019

I have called Pick and Pay more than once, have sent more than one email (received zero response) I have logged a complaint on the best was that on the latter they "responded" to say they will investigate and contact me...??? How...?? They don't have my problem...

Pick n Pay / wrong label on promotions

Azola Sifuba on Feb 12, 2019

I went to Pick n Pay Wonderpark mall on the 10th February 2019, there was a promotion in store, the R100 promotion, it clearly said any 5 for R100 next to the sunlight liquid soap products, I bought 5 and to my surprise I was charged the full price of the product(R29.99 x5), I went back to...

Pick n Pay / long queues at tills at pnp, paarl mall branch

Jenny Moore on Feb 11, 2019

Yet again we stood in a long queue at Pick n Pay, Paarl Mall branch this Monday, morning 11th February 2019. A young mother with a tiny baby called the manager over querying this and I overheard him say that there was a shortage of till operators due to absenteeism. Well I have heard that...

Pick n Pay / deli - old stinking pastrami

zaakierah van der schyff on Feb 11, 2019

Good day, Sent the below email to the customer service "[email protected]" email address found on the website, still havent received any response, absolutely pathetic service!! Date of purchase 27 jan 2019 Email dated 30 jan 2019 below: Good day pnp, Re: outdated pastrami...

Pick N Pay Evaton / bad attitude by the supervisor

Mapula1 on Feb 10, 2019

I saw rice that was R19.99 at the till it was R39.99 so the cashier asked supervisor to check instead of telling me nicely that the price I saw was for brown rice she gave me attitude called me to look and read, I found that inappropriate I apologized she just walked away, we all make...

Pick n Pay, Norwood Store / bad customer service, teller and packer

AngelaLF on Feb 8, 2019

Date of incident, 7th february 2019 time 16h26 Pnp norwood, gauteng Till slip reflects *266 866 2005 930514 17 Bar code 99910220050172668663 Cashier, beauty kgabi and packer? This is the 2nd time I have visited pnp norwood, gauteng this month, february 2019, and have left the store...

Pick and Pay Woodmead / product and service

Disillusioned shopper on Feb 6, 2019

When I do smart shopper card when I get to the till the stock and quantities that I have bought to the till are wrong eg beetroot 400g special there is only 375g bottles in stock... Pick and pays reply sorry we have run out... Stock varieties are getting less and less. Prices on shelves do...

Pick n Pay / the products of the arena park chatsworth pick n pay express store

Kabitha on Feb 4, 2019

The pastries I purchased from there recently looked very appealing and appetizing to the eyes, however the taste was far from delightful. It was rather disappointing and left a stale aftertaste. First of all, for a Sunday afternoon, there were barely any baked treats at the store. This wa...

Pick n Pay / ironing board

Thabiso Makunyane on Feb 4, 2019

My name is Thabiso on the 10th January 2019 i went to Pick n pay Middelburg mall mpumalanga around 14h00 to buy an ironing board.Upon arrival i went to the ironing board shelf, there were 3 spaces where they put them the Maxicor ones.One for R469.00, one for R249.00 and one for R229.00.I...

Pick n Pay / flight booking

Desiree Ngobeni on Feb 4, 2019

Good day. My father booked a plain ticket for my brother on the 26 Jan 2019. After booking the teller asked him to check the details before leaving. He checked and found that the details were not correct, a ticket was booked for Vernon Mathebula instead of Vernon Mathumbu. The lady had...

Pick n Pay / pensioner discount

Sandi Topliss on Feb 4, 2019

All the small Pick n Pay stores give pensioner discounts. Whwn shopping the teller is able to give a discount against the total of shopping purchased. Woodmead Hyper operates on a pensioner discount voucher book system. However, since end December they just say they have not received any...

Pick n Pay / poor customer service and incorrect product price.

Theslone on Feb 3, 2019

Good day I wanted to purchase a coffee mug and it was r39, when it was time to pay, it said it was r85 and the cashier belinda went to check it out and it was packed under the incorrect product code. She just explained it and called for authorization in which lynette came and didnt greet or...

Pick n Pay / haagen-dazs macadamia nut brittle 500ml r110

Chantelle Fester on Feb 3, 2019

Haagen-Dazs Macadamia Nut brittle 500ml R110 Bought this product at your waterfront branch on Saturday 2/2/19 opened it and it was definitely old and icy. The sell by date says 7/8/19 but this product is spoilt. Please let me know how I go about to get a refund. My closest pnp branch is Howard...

Pick n Pay / disgusting service at pnp tygervalley

DDennis on Jan 29, 2019

Good morning PNP Tyger Valley I'm still in utter shock with the terrible service I received at your store and not by and cashier or bakery assistant but a MANAGAER Jaco, who supposed to lead by example or be the face of PNP . Saturday the 26/01/19 @ 11:10 I decided to get a coffee at your...

Pick n Pay / garlic rolls

mapolisa.m on Jan 19, 2019

I'm very disappointed, bought garlic rolls for my lunch, as it is my favorite couldn't eat them because they were hard as rock. Pick n pay newton Park Port Elizabeth I'm very very disappointed. Can't even explain how I feel right now. At least the stuff could have explained that they been standing there for too long and let it be my choice to buy them.

Pick n Pay Hypermarket - Pretoria - Centurion - Lifestyle Centre / scam - unethical behaviour

Ekgas on Jan 14, 2019

Dear Pick n Pay I had a horrible shopping experience on the 29th December 2018 around 14h00 - 16h00 of being defrauded by people who were posing as legitimate workers inside the Pick n Pay hypermarket shop in Centurion Lifestyle Centre mall (Pretoria). These people were purportedly doing...

Pick n Pay / over change

Rudi Strydom on Dec 29, 2018

This is not the first time I did complain before to the management at p&p at West coast village before of over charge on products but it's still happening it happened twice this week already firstly it was the watermelon the price at the crate was R59 .99 and was charged at the till point...

Pick n Pay / bad attitude

Zweli Ntloko on Dec 23, 2018

I was paying for flip flops for my son who is two years old and I asked Emily Maake who works at the cigarette counter in Woodmead JHB hyper pick n pay for a scissor to cut the tag so he could wear them. She said to me ‘ she does not keep scissors in her counter and I should cut the myself'...