Pick n Pay
Reviews and Complaints

Very angry still for an ASAP order that was 3hours late. Order at 10;27 only to receive order at 13;19. No apology from driver as he stated that it was not his fault. Shop was not busy, and my order was packed and stood there being ignored, and this was not the first time I've ordered. We (had visitors)

had a very poor Sunday lunch due to the lateness of my order. Your ASAP customer services are useless. logged 4 complaints only to receive a response at 18;00 to stated that your query was resolved. Really!

This experience left an unsatisfying taste in our mouth, but literally did the yoghurt we ordered. We placed an order online, it was delivered Saturday morning after all the complications of completing it anyway.

With the order were yogurt ( on a deal ). When we wanted to use it Saturday night to serve to our guests, as part of a salad, we came to terms that the taste was off and It has expired the 19th of November. With an embarrassed face we had to take the bowls from our guests.

I phoned the customer service Sunday 3 times, and were cut off all those times when they picked up and transferred the call to what relevant department according to them. Till now no one even called back or compensated us for this ordeal.

I am so disappointed in the store Pick n pay and partners for selling expired stuff to us as customers to use. I don't have transport to go to a Pick n pay with this query, after all I don't really have to because the store needs to be sure of the products.

I hope to hear from you soon. I also attached the pictures for your reference.

I placed an order on Mr. D with the Makhado branch and received a wrong order. I called the driver and she informed the store. They called, and the guy who was helping seemed not to understand what was going on. There was a lot of background noise, quiet unprofessional!

A lady came on the phone to tell me they are sorting it out and will get back to me as they called the driver they think has my order. This was at 7pm. The things I ordered were supposed to be my dinner as I am stopping over in Louis Trichardt for work.

It is now almost 8pm, the store has not been picking up my calls. I have to leave early morning, I paid over R250 for my order and I don't know what I'm supposed to do with this bread and tomato sauce that was sent to me.

I want my money back.

Lerato Thipe

[protected]

Order#: GROC173731741

My name is lebogang, I bought the dessert bun at pick and pay maponya Mall only to find out their expired the cream tested sour and it upsetting my tummy.

I fail to understand why did the put an expired item on the table, I can't even return to moponya cause I stay far from the mall. That means you don't care about our health, I need to be refunded my money, if the department of health knew your selling expired food to customers worse these even a date written The 17th and today it's the 18th.

I am a regular pic n pay customer,at the Middelburg mall branch, my problem is with their staff members especially their cashiers, their behavior is appalling and disrespectful, 3 cashiers doing the late 7 O'clock closing shift where busy laughing and making jokes they where no where near the tills and when i approached as a customer they where busy making funny remarks. I didn't get their names. I am not the first customer to complain about their service it is that bad.

I bough groceries yesterday and included Cienna’s. Upon arrival I noticed expiry date was 09/12/2024. I took them back this morning and asked them for exchange and use top up of what was left, the attendant did not know what to do and eventually he was advised to call the Manager. Two people appeared one male and other female and did not even introduce themselves and asked what my problem was. I would later learn their names as Anne and Kyle.

They looked at the Vienna pack and said they have not expired. In response I said but I am buying for longer use and will be impossible with expiry date. Kyle retorted in a patronising and condescending manner that some families eat. I said not mine asked him to stop patronising me. Long and short Anne came in and said o am loud and instructed lady to refund the money. No one has refunded the money I used for driving, the time or inconvenience. I would like action to be taken and briefed of outcome.

I have been to pick n pay samntuli mall their services it's very bad...there are no shelf packers on the floor... When you see someone wearing their uniform u approach him or her and ask where can I find a particular item dey just say we don't have. Then u will go around the store by ur self until u get it and switch off the light while you are shopping.

The job card number is 08728 brought back the 18 December 2023 because it was not making the food warm.

I was in the store on the 13 January 2024 and was told that the unit was collected and that we will be contacted which never happened.

As per the attachments you can see how many times, I phoned Pick n Pay to follow up on my repair and each time I phoned I was told that Thulani will contact me back this never ever happened.

Yesterday (14 February 2024) I phoned and wanted to speak to a manager with was Elliot.

Also phoned him back after 3 hours after my first phone call in the morning.

He promised me that he would phone me back this has not happened.

I would like to know what is going on because not even management can take the time to phone me back as a customer.

NOT HAPPY [protected]

Good Morning

I placed an order 05.02 @10:12, only option to choose delivery as 14:00-16:00

@15:50 I phoned in as the order shows completed but no update on delivery, I phoned in 4x there after which I was advised they cannot get a hold of the driver or the store, at 16:20 I told the lady to please CANCEL the order and arrange a refund. This morning 06.02 I phoned in again as the order still has not been cancelled, I was advised they cannot get a hold of the store to find out what is going on, several calls there after still the same story. My order has still not been cancelled, no refund and also could put me through to a supervisor.

This is unacceptable as I paid for an order I didn't received, it cant be cancelled, I cant be refunded and nobody can assist me over the phone? Order #[protected]

My fridge broke which was still under

5 years warranty and on the 14 of December 23. I sent an email for the complaint to customer service and they said they have forwarded the complaint to the store.where I bought the fridge at pick n pay hyper South Coast.

Till today I still have not received a solution for this I gave them all the documents on time.

I am very disappointed of the poor service I received from them.

Now I am stuck with a fridge that is not working.

Today at 10:08 in the morning I walked into Pic n pay at wonderboom junction, wanting to buy a vape at the front, greeted the cashier, he completely ignored me and continued to look at his phone standing there for a good 20 seconds and there is absolutely no one willing to assist, so I walked out feeling completely embarrassed! It is not the first time something like this happened, but today was the last time!

Generator not working. Dangerous and unsafe conditions exist during load shedding. Staff was understandably on edge to to higher shoplifting risk. Shop was dark and hence dangerous to clientele most of whom were elderly seeing as it was a Wednesday and pensioners day. Unacceptable. Occurred on 3/01/ 2024. Load shedding was announced to continue from 2/01/2024.

David Tannenbaum. PnP Smart Shopper [protected].

I am in the UK. (Tel [protected] 729056 email [protected]@sky.com) I ordered a birthday surprise for a friend.

Online o/n [protected] for delivery in Silverhurst/Constantia Cape Town.

Placed on 03/12/23 for delivery 08/12/23 for 6x6 JC le Roux Le Domaine.

ONLY 3 x6 were delivered and a birthday party almost ruined.

Notified PnP of short delivery, call ref [protected] on 08/12 and on 09/12 the day of party, nothing had been done.

PnP notified again by phone, to be told "It's the weekend" and the store (PnP Hyper Ottery) is not responding. They're busy!

Thank goodness for Checkers nearby and one of the guests who saved the day.

I request a refund for the 3x6 not delivered together with the delivery charge. Totalling R265.00 + 3 calls charged to me at GBP 15.00 = ZAR 360.00

Hi.

On Friday 24 November 2023 I placed an order to be delivered to 33 Lucas Street Newton park port Elizabeth at 9h40 in the morning.

It was refreshments for our paying guests.

The app said delivery will take place 11h00-11h30. By 13h00 the order still has not arrived and our clients left very disappointed and angry causing me a big loss in money/income.

I tried calling and setting this poor service right but was unsuksesfull in my attempts with pick n pay.

Is there anything you can do to help with my already loss in income and most probably future business loss from this specific client due to your poor lack of service..?

I await your speedily reply.

Jacques

[protected]

[protected]@gmail.com

On the 28 October 2023 I bought 750ml Jack Daniels for R299,99 which was supposed to be accompanied by two small bottles of Jack Daniels.

I was not given the small bottles and on enquiring I was told there was no stock and that I will be provided with these in the coming week after I purchased the Jack Daniels. On the 4th of November I received a call from Solly indicating that gift hampers have not been delivered and that he will follow up with me again.

To date I have not received any phone call nor my two small bottles of Jack Daniels.

Please assist.

Regards,

Mmamonyane

It has been 2 weeks since I requested a refund from Pick n Pay ASAP!
Since the 3rd of November till today the 21st of November the funds are not in my account.
For a huge company like this? I am ashamed I ever supported this company.
There is no service response or replies to my frustrations timeously. Replies are given 2 days after. Something needs to be done about this. You cannot hold my funds like.
They send me shots of the refund process, but the funds are not being credited to my account!

I'm residing in Glen Marais and all the time the bread is not available or even worse most orders are out of stock. The new app is worse and not user friendly at all. All orders are coming from Festival Mall and yet we have two Pick n Pay stores right in Glen Marais. This service around Glen Marais is poorest and mostly when orders are always not available, even when we have bought earliest in the morning. This is the second time complaining about your worst service.

I placed an order Sunday mid afternoon 29/10/2023 and im still waiting for my dogs food. it is going on to 9am and the app is still stating "up next preparing your order" I use the app as I cant always get to the shop and Checker around me was full for the afternoon.. I regret ever using PNP asap, its not user friendly, you cant track anything on it and no one ever gets back to you, I cant even cancel the damn order

I am typing this email in capital letters for you to understand I am furious.

See the reference number below.

I placed the order at 11:04, confirmed the change of address at 11:14.

I was assured that because my work address falls under canal walk as well, which is closer to canal work than my home, that it would be delivered to my work address.

I called again at 11:52 to confirm the address has been changed and the lady assured me yes it was and she would call the driver as extra assurance.

It was not!

The driver called to say they at my home address!

I called again and spoke to a young man who hung up on me!

I have to apparently reorder the order I placed over 2 hours ago.

Ref: [protected]