Pick n Pay
Reviews and Complaints

i was at Brackenfell hyper this morning to purchase specials.

Firstly there was no stock on the shelfs. We enquired by floor staff which called the supervisor who said to me the special ended on Sunday.

We even showed the person the advertisement pamphlet with the special advertised and he persisted the special was not valid and ended sunday

2 for R100 (2x6pack 300ml sodas)

i have just been to Glen garry pick n pay and guess what i found the same special the incompetent lazy staff at the brackenfell store just told me is not valid.

I am beyond fuming! a waste of my time! a waste of my petrol! and the best of it all it is not the first time with the brackenfell hyper store. The previous occasion there was a soda special it was the exact same story.

I would like feedback as i am not going to leave this as i find this absolutely appalling. I would like to know how this is going to be rectified and how that same Supervisor is going to be disciplined.

My number [protected]

Email address [protected]@gmail.com

Date: Wednesday, 31 August 2022 @ 10h40

At the bakery counter I requested 1 loaf of Rye bread (of which 5 loaves were in the basket/shelf behind the counter - with several other bread products displayed on the same shelf) The assistant informed me the loaves are not for sale and freshly baked loaves will be available on a separate table in the store. She confirmed that the 5 loaves will eventually be 'thrown away'. Really! I was willing to pay for it! Then, I went to the 'display table' and took 1sour dough footlong size bun. Several bread products were displayed open with bags which the customer must use for his/her pick. No prices of any kind indicated the cost of any of those products. At the bakery counter, the bun was prized at the cost of R41.27 (for the 1 item) which is absolutely ridiculous! After a discussion with the store manager, she confirmed the shelf display process (of disposal) and pricing of the sour dough bun. As a customer, I find it unacceptable to find food (that is perishable) on 'display' not for sale and overprized items, absolute exploitation under the impression of non 'regular' products. Please, many people are starving of hunger and this store - according to their employees - through food 'away'?

My wife purchased clover mooi river butter at R49.99 over 3 transactions totalling 350 units on the 29/08/2022, my credit card was charged on the 30/08/2022, and collection was booked for the 31/08/2022, when i go there they tell me to cancel the order as they dont have the stock to which i replied that its not possible on the online platform as the cards have already been processed and also that i am fine waiting for the stock a few more days, i do not want to cancel the order anyway, they then make me wait for 45min to come and tell me that my cards have been refunded to which i still asked, what about my butter, i would like a rain check as you charged my card and had no limit, to which they then make me wait anouther 20min to offer me a raincheck of 4 units which is totally unacceptable and insulting after holding my money for more than 30hours and making me wait in the store for 1 hour.

It was on the 22 of August at about 09:30 when I was at a till, paying for the groceries I bought, I had to pack the grocery myself yet the packers were talking to the cashier about the noodles that were on special.

I asked to have one packet of them, to my surprise I was told they are finished as they shared them amongst themselves during work time.

I was shocked at their behavior, cause I believe that as the employees of Pick n Pay, they are there to serve us and as such, they cannot be buying at the same time with us or scramble for products with customers during office hours and neglect their duties.

I had to pay and pack my groceries, while the packers were just standing there and talking to the cashier that was serving me, about the specials available in the store.

We don't get such service in town but here at the so called black malls especially at Pick n Pay Jubilee mall, workers at like they are doing customers a favour and i did report to the manager and he said thev got the right to buy while they are on duty I was helped by Dimakatso Zobane cashier.

Today at pick n pay springsgate there was a special of pampers pants value pack and the sizes were not mentioned on the price at the shelves. When I got to the till then I was told about the sizes. Spoke to the manager by the name of Fatima and she told me that she will never fix that. And when I ask for the head office number she said she doesn't know it. How can a whole manager not know her head office number. She was rude refused to listen to my side of the story. And while talking to her now her whole team was there listening to her talk to me in that manner which was uncalled for. Is that how you train your managers to be rude to customers because as my consumer right the price I see is the price I pay. I would like to hear from you how you handle the issue. My email address is [protected]@gmail.com looking forward to hearing from you.

the above order to ASAP was placed on the 25th of July and after a number of calls and app queries the order was canceled and the money credited. On the 27th the amount was again debited off my account. Since then we have called, emailed, and emailed the app, over and over and over again.

And in all those 15 days of trying to get this resolved, NOT ONCE did that call center bother to make any effort to get this resolved. I email for an update I receive an email telling me is in progress - takes 10 working days and only today was I told they need a full bank statement and bank details. This is after they reversed it a previous time to the correct account.

How long does it take pick n pay to refund somebody? What must I do next, drive to their offices with my ID and bank card just to get my money back!

I bought cake on Wednesday the 10/08/2022 at eyethu mall orange farm the cake is not fresh at all the only fresh thing is cream... The spouge inside is not fresh you gonna make us sick I'm very disappointed. Phindile gumbi [protected]... If you can't keep your customers happy who will

Westonaria pick and pay only have 1 disabled parking and there is no assistance. Thos parking is used by non disabled people and there is no other parking available for a disabled. After numerous attempts with management they are still failing to come up with a sulution as before wheeeby there was a chain and security had to open. I am offended as I am spending hundreds and thousands ecery week here.

good day

I trust you well

I bought 3x packs of apples last Thursday, only to find the apples rotten inside. I am a loyal customer to Pick n pay. but I am honestly disappointed that you would sell us products that's are rotten considering the financial state that we in as a country. every rand has to take me a long way. I am 30km away from where I did my shopping, so its 60km to and from. I would've taken them back but I also had to consider the petrol waste to that i was not budgeted for

I bought them at Mall of the North.

I kindly ask that I get a rain check

I went to pick n pay clothing at polofields crossing on 15 july 2022 at 13h11 for a refund and didn’t like how they treated me. I came to the store to buy my items cash and now that I needed a refund they then tell me that I couldn’t get the refund in cash because there’s no money in store and that they could only put the money into a credit card. Who’s problem is it that they do not have cash? When I come with my cash to the store, they took it, but when I need the money back because I do not want the item anymore then I should get stressed. What if I needed the money urgently to go pick something at a different store? Does that mean that I need to wait 7 days to get the money back? The manager came out and heard my query and still kept quiet and allowed the cashier to treat me like that. I’m honestly not satisfied with this pick n pay clothing. I regret ever buying there now.

We bought PnP microwave popcorn a few weeks ago and on 7th July 2022 whilst making one bag in the microwave, the microwave set alight and flames appeared! This was extremely shocking, not to mention traumatising as the only thing my Husband and I kept thinking is how grateful we were that we were home. Out of this fiasco, that is the little bit of gratefulness we have. Can you imagine if the kids had to be home alone!? Our home could've burnt down, our kids could have been harmed or even worse! I shudder to think and get anxiety when the thought crosses my mind.

Our microwave obviously doesn't work anymore due to this incident and we had to chuck it out. I urge PnP to take this matter seriously and would appreciate if our microwave is replaced. Nevermind the mental and emotional trauma upon our entire family (3 kids we have!)

after producing a special lbrucher at your branch in pinelands the store manger sated that these specials did not apply to his store only after threating never to shop there again he gave us a so called deal. he promised to get the regionial manager of his store but this has not happen. just a bunch of lies for somebody who has spent over R 750.000.00 in your pinelands store this just shocking to say the least

Hello

When I returned to SA nearly four years ago, it seemed to me that your store had every intention of being one of the top grocery stores in the country.

I live in Umdloti, and when I go to the Crescent, Umhlanga, I will shop at Pick n Pay. I was in there a month or so ago, and was hugely disappointed in that there were queues of people and very little service. Quite a few tills were unmanned. There was no quick till for those who were elderly, disabled or had just a few items. The tills themselves were not properly operational as ‘something was wrong with the system’. I had just come out of hospital and needed a few items. I nearly fainted - and had to stand in the queue for over 20 minutes. There were no chairs or staff to provide any support. If I hadn’t needed the items, I would have left, as others did.

Yesterday, whilst the store was not as busy, it seemed just as inefficient - mainly because there appeared to be limited staff. When I questioned one of the helpers (and they are polite on the whole), she noted that mine was one of many similar customer complaints.

I do know if Management is aware of this? It is disappointing as you carry a number of quality items. I am afraid I will be shopping at Checkers and Woolworths, where client service seems to be well regarded.

Yours sincerely

Dr Maureen Harris

[protected]

Good day, PnP.

Why do you advertise Huggies Dry Comfort 4+ on your pamphlet that ended on the 26/06/2022?

The 1st store I went to Springs Gate told me they don't have stock go somewhere else. No willing to give me a Rain check.

2nd store the same story don't have stock. Also no rain check. Springsmall.

3rd store: I spoke with Nikki at the store. She was very nice and we know each other through work. (Nikki being a Manager at the store and myself being a external rep) - Nikki quickly established on the system we looked it up on JA04 that the product in question is no longer listed with Pnp! It has been discontinued, and that no branch has stock! So my frustration is that I had to drive around to 3 stores to get the right info without getting the product that is advertised!

In your pamphlet on page 1 bottom left corner:

Size 2 - 66s

Size 3 - 58s

Size 4 - 50s

Size 4+ - 44s

Size 5 - 44s

The bags of Huggies dry comfort Pnp have on shelf are:

Size4+ 60s - This is the Jumbo pack (Not on special)

Size 4 66s - Not part of the promo!

So you guys are confusing customers and giving false advertising!

Even on your website it's not listed! (Size 4+ - 44s)

Photo's of the stores not having the stock on shelf has been added.

Edwin - [protected] - [protected]@gmail.com

I am very disappointed at the customer service Pick n Pay Kagiso provides, i took my hour lunch to get whatever that i needed and guess what i spend almost 40 minutes waiting for a supervisor to void a transaction, i was taken from one till to the next so that i can be assisted. worst of all the cashiers have been shouting void for more than 5 times but the manager Pamela was on the phone and not helping. I am very frustrated as i had to pay more on my bolt that was waiting for me and also i had requested make a withdrawal on the same transaction to avoid the charges, the manager couldn't help even after i complained to her. The pathetic service that was provided made me spend more than what i had budgeted.

I know this will not be responded to because this is the service we get at our local shops or should is say where blacks shop.

If this is how you train your staff to behave and treat people then i really don't know what to say...

PATHETIC SERVICE INDEED!

I didn't even receive a call from them but 25 minutes after I've ordered, they just canceled my order and said my money will reflect after 6-10 days I don't understand why they would do that.

Last time I ordered I got my order on time but this time I'm surprised such happened

Good day. I was in Pick and pay flora center today. They shop these days its empty. The stuff are standing around doing nothing. I was thinking I will enjoy because its dead quiet. As I m walking down the idles there are people with trolley's begging you a you are trying to shop. The follow younthrough all the idles and then to them till area. I already told them I am a pensioner and do not have extra money. They do nit care. As In was going to them till the guys its still behind me and districting me. Then one of the stuff asked him in his language and I asked them why is the security not removing these people because I do not feel ok. Nothing was dome about it. The stuff all looked the other way and I have returned the puck and pay card. Ineill never return as not one cares. I was a joke.

Good day we love shopping bg pick and pqy even the online service is stunning. Always on the ball and always a service with a smile. On the 12th June 2022 we bought the abo special 4 packs for R100 and sadly we had to almost throw away 2 bags, because they were off. It isxnot the service or quality we are use to from Pick and Pay really.

Hi my name is Manqoba Ntombela I want to know that food that is markdown prices is catered for staff only, because i heard that in Daveyton Mall only i am a customer for Pick and Pay sometimes i buy in Mayfield Square Mall or even in Kempton Park I have never come across that kind of problem but in Daveyton Mall all mark down food is taken by the staff members so I want to get clarity about that so next time I will check in different places or shops even in Johannesburg they don't do that. here is my e mail [protected]@gmail.com

Later yesterday afternoon I went to Pick n Pay. Just to pop in and out for a very few essentials.

I had to stand in a que to wait to be help for bread rolls. I was 4rd and there was 3 others behind me.

After almost 6min of waiting I eventually asked if some else can maybe help, yes I did get helped immediately. But to my surprise (probably cos I said something) I got 2 decent bread rolls and 4 of the tiniest rolls ever... not even big enough for a 4 year old.. but yet I still paid normal price for these teeny tiny rolls

I do not understand why you have this system. But it's crazy not being able to walk into your store happy and leave happy .. (especially when it is busy with loads of people's coming home from work) this is ridiculous. Other Pick n Pay stores, the bread rolls are readily available in packaging for consumers to pick up and carry on shopping. No inconvenience caused..