Pick n Pay

chayton Nathaniel
Attachments11:51 (1 hour ago)
to jackerman, markbishop, dengelbrecht
Good day Mr Ackerman
I am extremely unhappy with the service I have received from your online shopping platform. I ordered my shopping on the 25/11/2022 from Greenstone Pick n Pay.
I requested it be delivered between 11am – 1pm on 26/11/2022. I gave instructions for the driver to phone me when he was at the gate. I received no phone call.
At 1pm I phoned Greenstone Pick n Pay more than 10 times.
The first excuse was that the driver was attacked by a dog and he dropped his phone and could not call me, then the next excuse was that the driver was calling me at my gate and I never came out. I said impossible, because I was waiting outside the whole time.
They said he was on the way, the driver only arrived here at 2-45pm. The driver then told me “sorry I was at the wrong address twice”, he went to 136 Johannesburg road, on the invoice it says 136 Lyndhurst road.
This is totally unacceptable.
 
I then checked my order and realized that 2 x chicken packs were not in the order, even though it had been invoiced. I then phoned Pick n Pay Greenstone again and they said they could only deliver on Monday now.
I then checked my payment that had come off my account, and you took more than R70 extra from my account. My invoice is not the same as what you took off my account.
On the Sunday Pick n Pay reimbursed for the extra money.
I spoke to Pick n Pay on MOnday, they said they were delivering, no chicken came.
I spoke to them yesterday, they said they are having problems with their chicken supplier. They would call me back, Nothing has happened.
This is the first time I have ordered online, and I have had the worst service possible, I really am disgusted with this shocking service.

Hi

I cancelled my order 5398118 this morning to find that the goods I ordered yesterday made its way to my delivery address.

I am so annoyed as the agent Shamla assured me that the order has been cancelled. refer service request [protected]

I have since sent the driver back with the order, I WANT MY MONEY BACK.

I have never in my life experienced such incompetence.

When will my money be refunded?

Worst app ever

I placed an order this morning at 11h40. The app said delivery would be at 14h30.

Now without warning it changed to tomorrow at 08h15.

This is probably the most inconsiderate company ever.

If it told me from the get go that they would deliver tomorrow morning I would not have gone through with the order.

Place cancel my order and refund my money.

I will be deleting the app and will never recommend it to anyone again.

Pathetic

I placed an order on the 25th November 2022 and my order was never delivered same day. I called around 11am on the 26 November 2022 to inform them of this and I was told it will be escalated. Around 4pm my order was still not delivered. By the way this is happening the second time around. I'm so disappointed in ASAP service and I will never again use it...

PnP ASAP has got to be one of the worst online shopping platforms. The quality of products available are questionable as I have been sent expired and damaged food products on more than one occasion and the delivery times are never adhered to.

Their customer service department is a shambles as they don't ever apologise for their pathetic service and are quick to pass a refund without a decent explanation let alone apology.

Pick n Pay quite obviously prides itself on pathetic service as they dont seem to be phased in the least about their disastrous ratings.

Good Morning.

I went to Pick n Pay Hypermarket Boksburg to buy a Blue Mountain Gazebo for R999 was R1699.

Prices on the advertising papers says 25 to 27 nov 2022.

When I asked for the stock the response was never received any stock.

I was furious immediately because it is advertised on paper.

So it is false advertising if the store never received any stock.

I went to Game to buy a gazebo for R1299.

Not a happy customer at all period.

Regards

I placed an order with PnP ASAP last Sunday, November 20. The goods were not delivered on Sunday, and instead arrived mid-morning on Monday. The goods had been bagged on Sunday and then left overnight. None of the perishables had been refrigerated overnight. The milk bottles were blown up, the fish was warm and crumbling, lettuce was wilted, etc. I emailed PnP - no response days later. I also called them on Monday and they were quick to send someone round to collect the perished goods. And after that I heard nothing. When I called today, I was told R300 would be refunded. They have no record of the returned food, which their own driver collected from me. I returned about R600 (ex VAT) of goods. I've spent about R100 on phone calls to them. The call centre people sound helpful, but still nothing has been done.

I ordered groceries for my elderly brother from Pick n Pay on 6/10/22. The order was supposed to be delivered on 7/10/22 (ORDER NO: [protected]). The order never arrived and my brother who suffered a stroke is mainly housebound. I enquired as to what happened to this order as it still wasn't delivered days later. Since then I have been passed from one person to another and to date nothing has been done to sort this out. Some time after R180.38 was deposited into Credit Card Account as a refund?.

I enquireas to why only R180.38 was refunded out of a R1,378.06... still no response or action taken to address this.

I asked for the balance of R1,197.70 to be credited to my credit card account and have only just received some vague reply that it was for foods that were substituted.. they still ignored the fact that the order was not delivered. This has caused us a great deal of distress as we live in the UK and Pick n Pay was the one way of getting food to my brother who is an incapacitated pensioner. To date I am still being passed from one customer services person to the other. I have spent a small fortune on trying to speak to someone at Customer Services... endless recorded messages only for the call to fail after a long wait.

I have been ordering food for my brother from Pick n Pay for some time now and prior to this failed delivery (previously the food was delivered).

I am shocked at this appalling Customer Service from Pick n Pay where they seem to use delay tactics to wear you down so you give up.

Absolutely shocking (NON) Customer Care and dealing with employees who seem to have no idea what Customer Care is all about. Pick n Pay should be ashamed to treat their customers in this way, especially when the food purchased is vital for the person waiting for it to be delivered. It is unprofessional... does not inspire confidence and deeply disappointing, not to mention the stress it is causing while it remains in limbo.

I am still waiting for this matter to be resolved and it is now the 23/11/22.

Dissatisfied Customer

Good day 

I am a very unsatisfied customer and it pains me because I have been with pick n pay for many years 

There was a promotion running between 18 and 20 November 2022, I Placed an order,  for PnP 200ml juice (6 packs), PnP Feta cheese & liqui fruit 1lt juice, with order number ‪[protected]‬, and the store still had stock at the time, and opted to collect in store (PnP hyper lifestyle mall) 

On the pick up date I get to the and I am told that the store they tell me that they're out of stock and they will refund, I inturn say to the sales person (Bongani) I am willing to wait until they have stock because  I feel that as soon as  they realized they didn't have stock they could've at least let me as the customer know they don't have stock and I would make alternative means to get what I needed to get, I don't understand how a person can wait for about 3 days and only to be told when they get to the store and (after taking time from work and used my own petrol) for me to come back with nothing to show for it, and the sales guy has the nerve to even aske why I didn't choose the delivery option like other customers, those other customers don't pay for me, they chose the option that works for them and what worked for me is collecting from the store and the sales guys can't tell me that, I walked out of PnP without my order and no reasonable solution as to how I'm gonna get my order, I offered to wait until the have stock and they weren't having it, I would like to place a formal complaint on my part, I don't want a refund, I could get none of the PnP band supplies, only the liqui fruit, and I must still wait for the refund to be processed which will take Lord knows how long, so I must make peace with the fact that I don't have what I bought and no money still, I want what I ordered and I believe online orders were created with the thought of convince on the customer part and to make shopping with you as easy as possible, and that is not what I experienced in this case and other retailers would have resolved the issue to the customer's satisfaction, yet I have been ignored by the customer care, I have sent emails, direct messages and even called the contact Centre and after holding for a consultant for 24 minutes she tells me there is nothing they can help me with, I would like to be helped with a way forward in this regard. I do not understand why I was not offered a raincheck like checkers would've done, now I'm sitting with no product and I must still wait 7 days for my refund, which is ridiculous really and makes PnP online shopping unbearable.

Thank you

On 18-11-2022 i placed an online grocery order [protected]. I forgot to add an additional item and amended the order under no. [protected]. I realized on same morning that both orders when through when I identified a double deduction from bank. I immediately cancelled it which the pnp system allowed. To my surprise, both orders were delivered. I immediately returned order [protected] via pnp delivery and was advised my refund will be issued the next day. Since nothing happened I contacted the pnp complaint centre under reference [protected] and was contacted by an Pnp employee an hour later that my refund will reflect within an hour on 19-11-2022.

Today,its 22-11-2022, with no sign of a refund , nor a credit note which they promised me they will issue against my order. I also received another email advising me that my refund will take up to 10 days, HOW PATHETIC WHEN THIS WAS DUPLICATION WAS NO FAULT OF MINE! PNP IM EXTREMELY DISAPPOINTED IN YOUR SERVICE!

Good day,

I need urgent assistance as your incompetent ASAP call centre staff is useless.

I just received my order and the milkshake is open which has messed the whole packet. I called the call centre and I've being transfered from agent to agent who keeps loading my profile and yet nothing is being done. I have wasted 40mins of my contract minutes who the hell is going to pay for that!

The service from your staff is pathetic!

Good day

on the 5th of November I visit your branch at Boardwalk, Summerstrand, Gqhebera (Port Elizabeth) the lady at the money market cheque my points on my smart shopper card. She gives the amount to me that is available on my card. But 15 minute later when I want to use it, it was gone. Then they come with a story that someone else in our house use my card. The card was never out of my sight only when the lady at your till cheque my balance.

My name is Lize Rothmann

My cellphone number is

[protected]

Email old

[protected]@gmail.com

Email new

[protected]@gmail.com

Id number: [protected]

Physical address: no 6 Solomon street, Summerstrand, Gqhebera

Smart shopper card number :

[protected]

I believe this points was stolen from one of your employees at Pick n Pay Boardwalk, Summerstrand, on the 5 November 2022 just after 9 in the morning. I even try to cancel my old smartshopper card and take a new one out. Best for me is never to buy from Pick n Pay again. The people who work there is not trustworthy.

To contact Smartshopper or Customer care is useless. No Respose

Kind Regards

L Rothmann

Year [protected] ...

(weekly complaint to the store manager, John, as well as to the owner, George, and the Pick and Pay customer line who said that I would receive a call from Pick and Pay within 72 hours well no phone call as yet from 3rd November 2022.

To whom it may concern

Pick and pay coachmans crossing is a total disgrace to the Pick and Pay brand.

The store was taken over by the new owners and then Covid - 19 hit, The store was in desperate need of a make over, but the owners said that Covid did not allow for this. As we all know food retailers showed the greatest growth. The excuse after Covid was that the letting agents . This is a family run business yet the family work times convient to them.

I have been asking for Parmalat yogurt, whiskas cat food in jelly in the box of 12 etc etc for 2 years now yet nothing.

Thursday 3rd was the day that broke the camel back as all the fresh produce for off. I had a dinner and needed lettuce and avocado everything was off. You take them back and your money is refunded ,no name take etc which tells you that they dont really care. This is prime spot and the school is a target market, yet i know many many people who would rather drive an extra few kms than waste their hard earned money with people who are just in it for the money and there is no customer care. They say business is bad, well it should be this Pick and pay is totally disguistingly dirty and all produce is off , fridges are often broken and the owners play the blame game.

On the 4th November 2022, at approximately 16h00 I went into Pick n Pay at 6th Avenue in Heugh Road Walmer Port Elizabeth. I took a trolley to do some few grocery shopping. This is a Pick n Pay outlet that I use almost on a daily basis ( the history on my loyalty card speak for itself) as it is close to my place of work at the Airport. As such I could comfortably conclude that I am generally known by most of the outlet staff members.

On this day I walked as I would normally do on any other day, as I walked past the security personnel at the door and proceeded to the aisles to do my grocery shopping. I noticed a old white man with glasses who I am familiar seeing, as I always see him when I go inside the shop (not sure if he is one of the Management team). The man was following me at each isle but I was concerned with this and continued to collect more items at different isles, I then proceeded to the Cashier to pay. I put out all the items from the trolley and put them on top of the counter, the cashier rang all of them and the total amount added to R509,40. I gave her the money and at that time another white female wearing Pick n Pay uniform arrived and frantically started punching, on the keys of the cash register I was standing at without uttering a single word to me, while I was observing this with irritation another staff member arrived at the till with a few types of cheese with her and said to the white woman she was not sure which cheese she was looking for. The white woman took one of the Parmalat medium size cheese and continued punching the till.

At this point I noticed from the till that the total cost of my groceries sky rocketed to over R1000, the events unfolding before me were at that time beginning to be strange and irritating. Moreover that all this time there was no communicat9ion at all on the part of the staff to explain to me what was going on. I eventually asked the lady as to why the amount went up, I could not have prepared for the response I received out of her mouth in a million years. This woman projected her voice for everyone who cared to listen to hear what she was saying “it is for the cheese you stole here a few days ago”. That hit me like a lightning and I felt my temperature rising. As if the utterances of this woman were not humiliating enough, within a blink of an eye all the Management and Security guards were ready to manhandle me. While all the customers and staff were now looking at this business-like looking thief of the cheese. At this point I started getting more angry, shouting and crying and when I asked for the store manager, this lady told me that she was in fact the store manager. This woman took out her cellphone and showed me a snapshot of a black female wearing glasses and headscarf, she then asked that if it was not me. At that point I lost it, as that person did not look like me at all. It dawned on me that the whole debacle was not about me. A black woman earlier in the week stole cheese, then any lookalike black woman should be found and be humiliated for such act, any black woman will therefore do. Unfortunately I was a black woman available to unleash their anger to.

In the mist of this commotion another security guard whispered in this woman’s ear, as though the lady manager had her brain suddenly turned on, she looked at me and said she was “sorry this was a mistake”. The nerve to think that I would simply succumb to the cold hearted, meaningless and patronising apology. Not after I asked all of them if none of them recognised me, as I frequent their store every other day. A cherry on top was when another arrogant short white man wearing Pick n Pay uniform came and told me that “mistakes do happen”, I asked them how possible is it if I can steal and come to the same store to shop as I work just around the corner. The arrogance of that man was the cherry on top when he told me that there are hundreds of people working at the Airport who shop there everyday, I told him not to tell me about the hundreds of people as I was talking about myself. He then said I did not have to be abusive, I told them that if they claimed that they did not recognise me as the frequent customer they will know me for the rest of their lives.

I took back the cash that I already gave to the Cashier for payment of my groceries, at this point I tried to gather enough strength and courage to walk out of that shop with hundreds of customers and staff looking at me in the same manner I walked in a few minutes ago. However my legs were wobbly with tears running down my face, I found myself staggering out feeling extremely humiliated and my dignity violated. When I got into my car I could not even drive as I was shaking in anger and fear at the same time, trying to comprehend the events that unfolded a few minutes ago.

This incident should not have happened to me or to anyone for that matter, even more so to a defenseless woman. This was a well-orchestrated act of racism, they had a photo of a suspect for close to a week, giving them sufficient time to analyse and verify their story. It cannot be that only when I started screaming and crying that they realised all along they were wrong about suspected person. In the morning of the same day, I was at the very same shop trying to book flight tickets amounting to more that R5000, only to be later wrongly and grossly accused of stealing a mere cheese amounting to R500. It cannot be acceptable that women have to always fear for their lives from being raped and killed, adding to that is being called derogatory names like being a thief.

Ironically, I work in a Security environment where integrity, honesty, Passion and Excellence are just a few of my values. Only to be accused and stripped of my dignity while I always strive to uphold these values. I am a single mother to 2 beautiful kids, working very hard for my hard earned money to raise my kids with principles, to not take what does not belong to them. I do this not only to survive for myself and my kids but further to affirm to this patriated and racist society, that I am as well deserving to be respected and be seen as equal living a red blooded human being like anyone else. I cannot afford to second guess myself and live in constant fear to an extent that I will be uncomfortable to go to a store where I will be spending my hard earned money because of my gender and skin colour, if I do that my kids will have no hope of a future in life and I am their only point of reference to growth, morality and any good that a human can possibly have.

I am raiding this matter with your head office, as I believe that these people’s despicable behaviour is tarnishing a well-known and respectable brand that has been around since 1967. How many other people are ill-treated on a daily basis at that store and keep quiet?

I hope that this letter will bring to your attention the very bad service and treatment customers are receiving from this store, it can never be that I was the first customer to be ill-treated in that manner and nor am I the last one.

My loyalty personalised card will speak volumes if you can check your system, how long have I been shopping in that Pick n Pay and any other Pick n Pay store for that matter. This will tell you how loyal I was to this shop.

Good morning

I have been shopping at Sanbury square Pick and pay Eerste river for almost

a year now and have had quite good service. But it has been just over a month now that the service at the food deli is very bad, actually it is nonexistent, I had at numerous occasions stood at the Delli, with personnel that is there, but they don't even notice you, and when you call them to service you there whole general demeaner is that they are doing you a favor. Yesterday 08 November 2022 I was there at the deli, and there was 2 other persons in front of me, there where 3 people working at the deli 1 at the bakery side one at the deli itself and 1 at he the back, we stood there and where not serviced. I went and complained at the management ,today the same story, I stood there, and greeted politely, and the person just ignored me and did not service me, there is no customer care at all, so I am reporting it since I have been a Pick and Pay Customer for more than 29 years and am very unhappy about the service.

Dear Sir/ Madam

I was disgusted when visiting the PnP store at Eden on the Bay, Big Bay on the 6th November when purchasing Graham Beck Brut MCC.

The bottles were together with various other MCC brands on a shelf with one single big sign up marked R100 not specifying any specific brands.

On the side of the shelf on which the bottles were standing was also marked R100 for all the bottles on the shelf. I took three bottles to the till with some other goods that I was purchasing.

When the MCC went through the till it showed R200, which I queried with the assistant. We walked to the shelf and she agreed that I was correct in my understanding.

She called the manager and I accompanied him to the shelf.

He argued that the Graham Beck MCC was not on sale for R100 as all the other bottles on that same shelf but their price was on another board which was not visible. He could not tell me the price of any of the other brands on the same shelf when I asked him

He refused to let me have the bottles at the shown price saying I could have one bottle at R 150 and the other two at the full price of R 200.

I told him it was outragious and he could keep them all as I was being ripped off and I would not put my foot in his store again as far as I am concerned you pay the price that you see. He obviously does not understand the first thing about marketing or keeping customers.

I have been in the Red Meat industry for 44 years and am now a pensioner and I have supported that store since 2016.

I am absolutely disgusted at that type of service

Regards

Dave Ford

[protected]

I bought chicken mixed portion for the value of R62,12 with expiring date of 02/11/2022 purchase date was made on 30th October 2022 at Pick n Pay Hyper Steeldale.

Today it's 31st Oct 2022 I took out the chicken to cook but find out the chicken have a rotten smell and it have changed the colour.

Throw the slip but did pay with my bank card which the only proof I have for purchase.

Rachel

[protected]

I went into PnP liquor store in Sunward Park Boksburg at +-18:00 hours on 26 October.

I was looking at buying Three Ships Mush Tan (Whiskey) gift packs for several of my clients.

As advertised and as to the price label on the shelve it states that a gift pack that incudes 2 x glasses and a 750ml Mush Tun whiskey I noticed only 1 glass in the gift packaging. I opened one of the gift packs to see how many glasses are included and the manager walked up to me and very rudely told me that "you are not allowed to open the gift packs!" I explained to him that the shelve prices says 2 x glasses included and I was just checking for a second glass in the packaging. He once again said "you are not allowed to open the gift packs!" I then asked him to remove the product from the selves because what is being advertised is incorrect. He then just turned around and walked out the store.

I find this type of behavior very unprofessional and rude and not becoming for a store manager.

PnP Sunward Park has lost a customer and I will rather visit another store.

Good morning on 14/09/22 I apply for licence discs for online and pay the disc at Hatfield and wait for delivery , nothing happened and after I complain to store manager at pick n pay mokopane they told me they call me. I never received a call till today and on top of that they want me to pay 3500 which I already pay 2000 what a scam .Please give me my money back.

I would like to know why if there are any specials or mark down product does the staff get to buy everything and only a few items left for customers, I always shop at Pick n pay Sinoville and have realized that the staff walks out with all the goods that is has been marked down, there is a certain cupboard next to the veggies where most staff keep their goods and when knocking off they go to the till to pay for their goods and customers realize that what they paying for are mark down goods that was not displayed for customers. This happens everyday I have notice this too often.

I know they entitled to buy these goods as well but why not save some for the loyal customers.