Wegmans Food Markets
Reviews and Complaints

As a frequent shopper at Wegmans Food Markets, I have always been impressed by the wide selection of fresh produce, quality products, and exceptional customer service. The store layout is inviting, and the staff is always ready to assist with a smile. While some reviews may highlight occasional issues, my personal experience has been consistently positive. Wegmans truly stands out for its commitment to providing a unique and enjoyable shopping experience for all customers.

Best grocery store ever! I can find unusual foods and they have a great hot bar section. Keep it up wegmans!

This is my favorite grocery store. From the easy to use carts to the amazing produce, Wegmans deserves all the praise possible.

I have been shopping at Wegmans for a very long time never had a problem.. but lately the cashier at number one and sometimes she work number two she's a African American girl Young very nasty never greet you ask her a question she don't want to answer she throws the lunch meat with the dish detergent ask her can I get a bag so I can put the detergent separately she basically threw the bag at me and kept talking to her friend she was on the phone when I first came up telling the person on the other end that she was not busy at all and she right cuz she did not do her job properly this is the third time with her nasty attitude! I love wegman but they need to learn how to bag properly cuz certain things don't go together and a better attitude she's the only one everyone else is pleasant..

Wegmans is my hometown grocery store and after living out-of-state for more than 20 years, I'm so glad to be able to shop there regularly! The quality of their products is second to none, including their store brands, and their customer service is exceptional. There's a reason they're consistently voted one of the best places to work in the United States. They are very responsive if you have a concern, problem, or question. I wish I could give them more stars!

Subject: Unpleasant Experience at Great Northern Store in NY

Dear Cashier Training Manager,

I am writing to share my disappointing experience at your store this evening. During my visit, I was assisted by a young man named Allen (Alan) who served as my cashier. I purchased ice cream, apple sauce, pita chips, frozen corn, and 2 potatoes from the produce section. Before Allen began scanning my items, I informed him that I would be using food stamps and would pay for any remaining balance.

While ringing up my order, Allen encountered difficulty in determining the price of the 2 potatoes. He appeared confused and struggled to weigh them properly. This caused a delay as he attempted to resolve the issue. Despite his efforts, he was unable to find a solution and suggested taking the potatoes to another register to weigh them accurately. However, this meant I had to wait for an extended period of time.

Feeling frustrated, I requested the presence of a front end manager, supervisor, or team leader instead of Allen searching for another register. Unfortunately, he refused my request and unexpectedly became rude. It was evident that he was agitated by the potato situation, but his proposed solution of using another register was not feasible due to their unavailability. I suggested involving a team leader, but he disregarded my suggestion. Are cashiers trained to ignore customer requests for assistance from higher-ranking staff members? Additionally, is it customary for cashiers to leave the register and return with the weight of an item instead of displaying it on the scale for the customer to see?

As the situation escalated, Allen's behavior became increasingly confrontational. I questioned whether cashiers are trained to challenge and display unfriendliness towards customers. Frustrated by the ordeal, I decided to abandon the potatoes and pay for the rest of my items. However, Allen struggled to process both the food stamps and the remaining payment. In contrast, I frequently encounter a smooth process at Wegmans, where the amount due is displayed after the food stamps are applied.

To my surprise, Allen loudly asked, "How much do you have on the food stamps card?" within earshot of other customers. I replied that I was unaware of the balance, to which he responded, "Customers must inform us of their balance." Is this a standard practice? Are cashiers trained to refrain from using food stamps unless the customer discloses the amount upfront?

Due to Allen's inability to perform his duties effectively, this entire ordeal lasted for an excessive 7 minutes. Some might consider this duration to be unacceptable. I requested the assistance of a team leader to resolve the situation, but unfortunately, it did not happen. It saddens me to think that Allen will likely not receive any retraining, and the solution will be to contact a manager in the future. Shouldn't customers be treated with respect when they enter your store?

I hope you take my feedback into consideration and address these concerns to ensure a more positive experience for future customers. Thank you for your attention to this matter.

Sincerely,
[Your Name]

On July 11, 2020, my wife went shopping at Wegman's store located at 1405 Main St, Warrington, Pennsylvania [protected]. The next day, on July 12, 2020, my daughter became sick and started vomiting after eating the prepared food. On July 13, 2020, my wife discovered a live worm in the Red Roasted Potatoes she was eating. She threw away all the food purchased from Wegman's on July 11, 2020. Later that day, around 9 PM, I called the store and spoke with a manager. I explained the situation and offered to bring in the discarded food, but he said it was unnecessary. He promised that a different manager would call me back by 12 PM the following day. Since I didn't receive a call by 2:45 PM, I called the store myself. I spoke with someone who assured me that a store manager would call me back. At around 3:10 PM, I received a call from the store manager, Steve. I asked him why nobody had called me back, and he claimed they didn't have my phone number, even though I had provided it the day before. I explained the situation and requested a full refund of the $395.83 my wife had spent. The manager informed me that I needed to come to the store to fill out a foodborne illness report and that there was nothing else he could do. I asked for the contact information of the regional manager multiple times, and he suggested I call 1-800-Wegmans. After several attempts, he reluctantly provided me with the name of the regional manager, Gary, but refused to give me his contact information. Throughout our conversation, I had to repeat myself multiple times, and the manager claimed he couldn't understand me due to my accent. His tone was demeaning, and I understood why when he made the remark about my accent. I spoke with several people at the store and filed a complaint, but it did not lead to a resolution. I received a call from Dave, the service manager at the store, who also insisted that I needed to come to the store to file a foodborne illness report. I asked if it could be done over the phone, but he said it was not possible. I also inquired about my complaint regarding store manager Steve, and Dave told me to call 1-800-Wegmans to discuss it. I provided Dave with a copy of the receipt and showed him pictures of the discarded food. He took pictures for the report. Later, I received a call from Barbara in the claims department. We discussed the incident, and she offered me a $250 gift card. I explained that I wanted a refund for all the purchases my wife had made since July, which amounted to approximately $[protected], considering everything that had happened. Barbara said she could only provide a full refund of $395.83 and would need to consult with someone else before making a decision. She called me back later and offered the $250 gift card again, without a refund. No action was taken regarding Steve, except that his supervisor or manager was made aware of the situation. I requested to speak with Barbara's manager, Kathy H, but she was unavailable. I left a message for her, hoping she would call me back. I also contacted customer service to inquire about why I hadn't been contacted by Steve's manager, as I had requested. Kim informed me that she would forward my request to Steve's manager, Gary F, and I should expect a call back from him. After two days, Kathy H called me back and stated that Barbara M had handled everything correctly. They would only offer a $250 gift card. When I continued to ask questions, Kathy refused to answer and abruptly ended the conversation. I called customer service again and was transferred to Barbara M, who also refused to answer my questions and hung up on me. I also sent several emails to Cathy G, Vice President, Larry Damore, Senior Vice President Store Operations, Nicole Wegman, Senior Vice President, and Colleen Wegman, President and CEO. I received a response from Colleen Wegman on August 20, 2020, stating that she hoped the matter was being taken care of appropriately, although she hadn't read the details. However, I have not been contacted since then. In summary, my wife spent $395.83 at the store on August 11, and on August 12, my daughter became ill. On August 13, my wife discovered a worm in the roasted red potatoes and threw away all the food. The manager promised to call me back by 12 PM, but I never received a call. I had to call myself and eventually spoke with Steve, who spoke to me in a demeaning manner and displayed xenophobia. I had to visit the store and spend hours on the phone speaking to different people, who had no trouble understanding me. I was offered a $250 gift card for my daughter getting sick, my wife being scared, and myself being offended. Furthermore, they now refuse to speak with me because I asked questions. It has been an awful experience at the store, as well as with customer service and the claims department, considering my wife spends an average of $1000 per month there. I would like to reach a fair resolution, but someone needs to speak with me and not hang up or fail to return my calls.

I am finding small hard pieces of bone in the chicken sausage. Is this common?

It's the wegman's brand chicken sausage (fully cooked).

purchased at Ridgemont Wegmans on 2/13/24

please let me know if this is supposed to have hard pieces of bone in it - where is it processed?

I found at least four pieces - saved a piece and took a picture of it.

I cannot figure out how to attach the picture of it.

this could easily break someone's tooth.

my cell number is 585.303.3380

thanks,

Denise

Hello, I purchased Wegmans Zero Vitamin Infused Water, Dragon Fruit, 12 Pack, FAMILY PACK on Oct 12, 2023, at 4:29 PM from the Wegmans at 106 Corporate Park Dr, W Harrison, NY 10604. On the cap of the bottle is printed "14:26 CT89 7 DR65 Best by 091923." This entire 12 pack is spoiled. I am requesting a refund. I believe I spent about $13 for the 12 pack.

I watched a lady employee park in the side lot at the Eastway Wegmans in the customer parking lot, right up front. Why is this allowed? Meanwhile I have to park further away because there wasn't a spot any closer.

She's there working a shift; no matter how long it is. I'm there for less than half hour and coming out carrying grocery bags.

Fair?

An after though; I should have taken her and her cars picture to add to this.

To: Chief of Pharmacy Services

Wegmans, Rochester, NY

Dear Sir/ Madam,

Before filing a formal complaint with the Pennsylvania State Board of Pharmacy, Bureau of Professional and Occupational Affairs, I wanted to give Wegman’s an opportunity to explain in writing to me the following:

On June 14th, 2023, I attempted to pick up a prescription at Wegmans West, Erie, Pa. After paying $47.00 for the script, the pharmacist refused to release the script challenging the dosage prescribed by my physician. After further discussion with the pharmacist, she directed the person who processed my payment to credit my charge for $47.00, stating that she would be in touch with my physician to verify the dosage that my doctor had prescribed, suggesting that possibly my Dr. had made an error.

When I returned home, I contacted my Physician and confirmed that he had indeed subscribed the appropriate dose for a person of my age and weight.

On June 24th, 2023 I again contacted Wegman’s and asked about the status of the script. The pharmacy said that they were under the understanding that I had filled the script elsewhere. This was not the case!

After pressing to have the issue resolved, several phone calls, communication with the physician’s office I was told that the script was ready, but the charge was now $745.42!

When I asked for an explanation as to why the charge went from $47.00 to $745.42, I did not receive a clear, reasonable explanation.

I picked up the script and paid $745.42.

I therefore ask that Wegman’s provide me with one of the following:

1. A detailed and easily understood explanation, in writing why the cost changed.

2. A refund and apology for the overcharge with a credit to my credit card of $698.42($745.42-$47.00)

I would prefer option 2 above.

Lacking either of these resolutions within the next 10 days will result in a formal complaint to the above-mentioned Board of Pharmacy.

Sincerely,

Craig C. McCune

01/04/1949

4822 Wolf Rd

Erie, PA. 16505

Dear Head of Wegman's,

I could not find an icon for a compliment, just a complaint. Please set one up.

New Years Eve; at 3:00 pm, at the Rt. 57, John Glen Wegmans, zip 13090. I was checking out with cashier Brianna. She asked for $25.75. I placed my Master Card in the recepticel and it was denied, twice. I had ~$2,000.00 balance on my card and my credit union Empower made a mistake. I only had $24.00 in cash and needed $1.75 more. Brianna insited and paid the $1.75 from her own money! Rachael, another employee, at the end of the counter said she would do the same if needed. What great employee's that go above and beyound. Please recognize them and copy us please. My wife and I are seniors, and I'm a disabled veteran. Please have parking spaces for your veterans.

Some construtive feed back also. I have always noticed, that the employees cut in front of us/people and do not give us the right of way in the store. That would be a nice courtecy to instill, for you training programs.

Happy New Year

The Schewe's (shoe-e's)

The Wegmans in Corning has a few moble carts for those who need to use them to get around the store. " We counted over 200 people in the store and only saw 2 carts working . Also. we stopped by to pick up ordered groceries on 12/19 when my sibling received a text that there were not enough workers at the Elmira Wegmans and we had to go into the store . . ...When we arrived in the store, one of us had mobility issues . ...When we arrived into the store, there were a staff of 4 members placing groceries in carts and one to open the door when one had to take the groceries out to the "wondering why the employees did not bring the groceries to the car in line waiting to go . Again the person who needed the groceries needed assisatnce due to the mobility. There appeared not to he a staffing issue inside the store at the time.

I understand your desire to get of plastic bags. But, for people like me that have been in a wheelchair for 4 months, I can't provide reusable bags to Instacart, since I never know who is going to do my order. They brought paper bags so loaded that I had to get someone to help me unload them. Maybe you should make an exception for people in my situation. I have spent a lot of money at your Wilkes Barre, PA store, and use your pharmacy. Today, I started an order and then deleted it because of the bag problem. I gave Shiels my order instead. Once you stop shopping at a store, you don't tend to go back. Just saying.

On Thursday 11/3/2022, My daughter placed an order with Wegmans, Auburn, NY. for me to pick-up. I received my first text message that the order was ready for pick-up (I had until 2:55pm to pick-up). I had a 30-minute drive into town, arrived at Wegmans at 2:30pm and waited for an indication on how to notify the employees that I had arrived. Finally, the vehicle next to me who arrived after me was having her car loaded. I had to alert that employee to find out where my order is. She went in, and the manager came out to inform me that my order has not been shopped yet and that it will be another hour to hour and a half before it will be ready. I showed her the text message indicating that it was ready for pick-up. She had no apology for the inaccurate text message, for the delay, or the fact that maybe my time is important to me. I roamed around Auburn, NY for 1-1/2 hours until I received the second text message indicating my order is ready. When I arrived, I texted back "I'm here". I waited about 15 minutes (no response). I then tried calling the phone # on the text. Wrong. I finally went into the store and asked to speak with the manager. It was the same woman from the start of this mess. This time her attitude was worse than the previous. Her answers to my questions were always directed as if I didn't know what I was doing. I worked as a customer service representative for 40 yrs. The most important phrase we had to remember is "The customer is always right".

So, that all being said, I have a couple of recommendations.

1. Train your managers to be respectful and understanding.

2. Educate about accuracy when texting important information.

3. Change the pick-up space sign to read: "Call this # (provide correct phone #) for pick up. The"Need Help" call # only calls the service desk and they have to transfer your call.

That was the worst experience, and it has given me doubts about shopping at Wegmans. Your food is fresh and good. But some of your staff...

Sincerely,

Mrs. Meier

Really Mr Wegmans ? Really? You not only stop supplying bags to your customers but now you’re charging them too on top of the price hikes. I have no doubt in my mind that our family has put a few of your kids and even grandkids through school….the least you could do is provide our family with a way to carry my very expensive groceries! If you’re so worried about the earth then why are there SOOOO many items in your store in plastic bags?

SHAME ON YOU for towing the line and ‘pretending’ to care about the environment while you take advantage of your customer. Don’t be surprised when folks stop shopping in your store.