Pick n Pay
reviews and complaints

I have emailed numerous times using the customer care email address and have not received a response.

Before this gets taken to social media, I'm trying this again.

How are your points calculated, it makes no sense AT ALL.

How do I receive A R4. 10 in rand value for a R720 purchase. This is daylight robbery to your loyal customers.

I've asked a Manager after I had a seperate issue and could not get an answer.

I am a loyal customer and would like a valid explanation and correction if need be. Life is already so expensive, what's the point of having a loyalty system that's broken!

1. Incorrect pricing - this is second complaint,. After the first complaint we no longer do our weekly shopping at this outlet. We only utilize it for specials or if we cannot find the item we need in other retail outlets in our area.

We see an item on the shelf - in this instance Frozen baby peas - tag on shelf states R42,99. At till pay R56,99. Manager checks and sees it is another barcoded frozen pea product in the small type on the advertised price on the shelf. There were no other prices indicating this product on this or any other shelf. This is not the first time this has happened recently. One price on shelf and then ALWAYS a higher price at the till. I and others in our retirement complex we have spoken to who have experienced the same problematic issue at this outlet - the price at the till is NEVER lower than a price indicated at the product, but if there is a difference it is always higher. And you cannot expect pensioners to examine bar code details to ensure it is the right product they are buying. In good faith - see a price with the product and expect to pay it at the till !

2. This outlet is the only supermarket in the greater Amanzimtoti area, as well as number of outlets in the Highway area where we and our family shop, where there is no sanitizing wipes at entrance to the store. Cannot wipe basket or trolley handles cause there are no wipes. There is a spray for hands, but does not work. This has been raised with management of this store at least 5 times (3 by myself) and twice by our neighbour over last 2 months but the general health of the public seems to be a "could not care less" management attitude.

Regards

Mike Harty

[protected]

[protected]@roadtorecocery.org.za

Last week I did my order online as I normally do and my order was placed round about 11am. The order was received at after 1pm and this was confirmed. The time slot changed so many times and eventually the time slot went to the Monday morning. I was very dissatisfied as I ordered perishables as well as bakery.

I then tried calling customer care, no answer. I then sent and email.

My food was then delivered the night at about 7pm. The driver dropped the bags and I took the bags inside. I had a tray of eggs all broken and you can see it was forced into the bag.

I ordered 3 custard Copenhagens from the bakery, I received only 1 and 2 was pre packed old plain Copenhagens.

I logged a complaint again, the response took so long and I was asked if I will accept a promo code.

I am still waiting, received no refund, no compensation nothing.

Dissapointed can't even describe how I feel.

I paid for these products and now I have to loose out on my money. Not acceptable at all.

I always experience a very very poor service everytime I go to Pick N pay at Southernwood, East London. This was the 3rd experience that I had when asking for cash withdrawal over the till of R100 the whole shop did not have it and it was in the afternoon and the faces of the cashiers were not okay while one of them was asking around for me and it's always like that with their service. And this was my last time going to that store they've got a very disgusting service.

On the 5 March 2023 place asap for delivery order never arrive wait and for for until I had to call and fine were my oder they canceled my oder and transfer to my wallet then I transfer for pay out which I am still waiting for it over 13 days already I call I email several time to customer care same answer very time finance department still busy processing . Am so so angry and upset .it over 13days already and I have not received my payout yet . Please and sort this out . I will never use is app again. I rather go to checkers 60sec. They much better and get ur payout in 2 to 3days not 0 or more days.

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Today I went to pickn pay Phillip nel to return the kettle I bought in December. They refuse to exchange the kettle while I have prove of purchase. They said because I did not not have packaging. I'm very disappointed with pickn pay. Firstly I wasn't told to keep the packaging. The kettle stopped working and I had a receipt with me and also use my smart shopper card with the purchase

I can be contacted on [protected]@gmail.com

[protected]

On 12 Murch 2023 sundag 17h30 I both water and allot of groceries and do payment at the til point. And when I get to the door I was asked for proof of payment for the water. I was so angry and go to the manager and told het what happened and she did not care. It's company rules. I ask te be treated like a criminal is that what pick n pay stand for. I'm disappointed that the manager treated my like a criminal in front of all the clients. As she can't do nothing about it. I won't be coming back to the shop

Good day,

I purchased 20 no 250ml Orley Whips from your Malmesbury store as I had a large dessert order I had to fill. Unfortunately the order was reduced last minute and I had to return 13no of the Orley Whips.

I was only informed about the policy regarding the perishable items when wanting to return the items. The staff checked to see if the policy is displayed in the store and it was found that only that of electrical items etc was on display.

Items where purchased on 02 March 2023 and attempted return was 06 March 2023.

My question then, how are your customers supposed to be aware of a policy if it is not displayed.

I had 2 items to pay for and was in the queue for 10 items or less. Ahead of me was a Pick and Pay employee with a loaded trolley in the 10 items or less line.

Not only was she not concerned but managed to take a phone call delaying the queue.

When I asked the cashier why she was not following the rules of 10 items or less, her reply was "She just came, and I served her". Of course, this was peak time, so it really upset the process. At peak time, I would expect to see a manager around but none to be seen.

I usually avoid this store but had an emergency item I needed so was in a hurry.

Benmore Gardens Pick and Pay staff attitude really is very poor and I guess management has to set the tone. As long as the money rolls in, complacency will be allowed to prosper.

My name is Elizabeth, I bought a promotional item in a box at Pick n Pay Mokopane. The box had 1 Lenovo Laptop, USB, earphones, and HP Printer. All items were basic or entry-level.

After the sale, I then downloaded the Teams app and my Gmail account to start using the Laptop. The Laptop was slow and then went back to the Pick n Pay store to complain. The staff members fiddled with the Laptop and promised its working. This process happened 4 times in and out of Pick n Pay stores with no success.

After 2 months, I then started calling customer complaints in Cape Town which of course they helped by escalating and making follow-ups about the incident. Now 3 months the Laptop sitting at Mokopane Pick n Pay stores, I got a call from one of their staff members, they have instructed the owner of the promotion which is Omni company to collect the Laptop, but there is no date given when to collect and when will I have the Laptop back in my possession.

It is now going to be 4 months, no Laptop and all I get from Pick n Pay is escalation after escalation and that they have instructed Omni to do this and that.

I asked for a refund, but Pick n Pay always shifts the blame back to Omni and I do not understand as I did not buy the product from Omni but I bought the product at Pick n Pay stores.

I have requested a refund, but Pick n Pay has always suggested that the Laptop should be fixed and back to me. I did not buy a second-hand Laptop and once the Laptop is fixed it will be second handed and I do not want it. I want my money back from Pick n Pay which of course the store does not take any responsibility thereof.

Please help me get my money back from Pick n Pay stores in Mokopane.

Good day Sir/Madam

On 27 February 2003 I've placed and order for goods. In the notes for my order I asked that the delivery guy to phone me before delivery so I can get the goods by him due to a sinkhole at our road. The order number was #6465948 cell number: [protected]. After that I phoned customer care re the problem and it was promised that I'll received the goods but up to date I didn't receive anything. I couldn't feed my family that evening and had to borrow money to get something for them. I've send several emails and had to use my airtime to do follow ups. On 01 March 2023 a Philandre from Cape Town branch phoned and we explained to her the problem she said she is handling or paying attention to the problem. She said we will get refund but up until now we didn't get anything back. This service is highly unprofessional and poor. With this experience I won't recommend any of my colleagues, friends and family to make use of this services. Can I get feedback by end of today please and an indication on how you intend to make up for the inconvenience and the fact that I had to borrow from others to make up for it.

Went to collect a cash send

And was told thers no money at the tills and I must wait for the supervisor to make a plan then she comes to tell them that thers no money they must tell me that as if I'm not there waiting for her and I followed her thinking she will go an extra mile considering that I was waitinv for her soo long followed her and she said thers tnc's they follow then left me standing and another 1 came to tell me the same thing that thers nothing they can do and also left me the holding the items I was going to buy and they ddnt care I left them with the s/officer

I purchased an EPSON inkjet printer (L3150) in January 2021.

I did not receive my PnP cashback voucher that was on this promotion up until today. I made numerous calls to query this but nobody could give me any answers.

Then I took it in the printer for repairs to Pick n Pay Woodmead on 11 February 2023.

I produced my receipts for the printer and showed the lady(Frieda) that assisted me, that it has a 3 year extended warranty. I was told that it would take between 7-14 days. Frieda also promised to call me in the first week to give me feedback about my printer. Its now 3 weeks!

I have called on numerous occasions to enquire about my printer but once again nobody could give me any answers. I kept being told someone would call me back. This has become very frustrating as I need my printer for my job. After calling for the 2nd time on 2nd March 2023, I was then told to hold on. Herewith attached is a screenshot of how long I held on for. I seemed to be given the run around as I was put through different departments.

Eventually when some coincidently picked up the handset at PnP to find out if anyone was on the line(being me on the other end) I was told to explain my dilemma for the hundredth time.

I was then called back to say I need to pay for maintenance of the printer. WHY? When it is still under warranty? I still have no answers and no printer to date.

PnP Woodmead customer service SUCKS!

I placed an order on the Pnp Asap App on 8 February 2023. Due to the cost of the items delivered there was a refund due to me of R53.87. I requested that the funds be refunded back into my account.

I completed the form sent to me on 9 February 2023 and received an email notification on the same day that it will take 5 - 10 business days to process.

I followed up again on 22 February 2023 which is taking into account 10 business days. The refund was due to reflect into my account by the end of business on the same day.

I was then advised, via email, that the refund was processed having received no proof of payment confirming this. I was also advised to send a copy of my bank statement confirming that the refund was not reflecting which was done at the beginning of this week.

I called in to follow up this morning and was told I'd be sent the proof of payment only to receive an email from no reply stating that my query has been resolved.

I will only consider this matter resolved once my the refund reflects in my account and find it ridiculous that you adopt these practices resulting in time being wasted to follow up and call to find out what's happening.

Then been told that it was processed, but this clearly isn't the case. I find it shocking that the response I received was that all refunds processed after 5 February 2023, experienced delays due to some or other strike.

It's offensive and I much preferred when an amount used to be reserved on my card and then only debited once the items were picked and delivered thus not resulting in credits available on the Asap app which i am not likely to use again.

I'm totally shocked and disgusted in the way that you treat your customers.

I ordered groceries on the asap app. My Yogurt and formula milk was not delivered. Yogurt was redunded because out of stock but the formula milk not.

I called customer care and queried it. 24 hours later no feedback yet. I had to call again and then waited on the line for 15mins. Just for the agent to tell me its not resolved yet so they will be refunding me on the app.

Which is not done yet. Now i have to DRIVE to go and buy formula out of my pocket again until i receive the money back on the app. I was told it cant be refunded directly to my card and have to do it myself from the app. This is also an inconvenience.

People that use asap don’t have time to drive around and to call customer care twice. We also need the stuff we order ASAP! At the moment im without formula milk.

This is extremely bad service and customer care.

Order no 6464153

Query no [protected] AND [protected]

Underwear, I absolutely love these panties from Pick a Pay, but the stitching needs to change, I had to throw out so many panties because after washing they literally fall apart. Please re think another way regarding the stitching. And my 2nd complain is I think the designers of pick a pay need a reality check regarding the sizes of South African consumers. At every sale there is a million pieces of clothing on sale with sizes small and extra small, this indicates to me that too many small and extra small clothing items are being made, please people 80 % of South African consumers is large, XL and XXL, that is why your small and extra small clothing pieces don't get sold. Please look into this ASAP.

On the 17th February 2023 I went to get few groceries from pnp family store in protea glen mall and a 6 pack double cream yogurts were in my list, by the fridge shelf the yogurts were priced R17. 99 and by the till R25 and I told the cashier they were less than that and she called her supervisor who then went to confirm the R17. 99 price, with her there was a floor manager by the name of Nkhandezeni who was so rude to me in front of other customers saying I bought the wrong product that was not the price for it and started yelling that I like cheap things. I didn't understand this because the price was on the yogurts and not my fault that they didn't remove those prices and place correct once, when I told him I will log in a complaint he laughed and said its a family store, I did complain to the supervisor but they don't give us feedback. I felt insulted and that is the nearest pnp family store I can shop from in my area, its convenient cos I can just walk to the store.

Dear: pick n pay

I would like to lay a complaint for Rachel Malatjie who was ru, unprofessional, disrespectful towards me. Her service was very poor to me and didn't show any regrets about her behavior. The supermarket is local for the township of Kwa Kuqa, so she takes advantage because am from around and other customers just keeps quiet about her behavior and I can't tolerate such behavior please do something about this and set an example about her so that other employees can respect customers as well.

Good day

I bought a couple of Knit Jeggings. It fits very well, but the workmanship on it is surely not up to standard. There are a lot of loose ends even before you washed them it ruffles out and there is some stitching that is loose. It looks like reject products that are being sold at full price. I do not have a lot of time to drive up and down to exchange products, that were quite pricey to start with. At first, I decided not to take them back and return but I have bought 5 of them already and the same problem on all of them. If you could please reply to me on this, it will be appreciated.

Order Number:# [protected]
I did online on PnP home 4 Feb 2023. Confirmation was sent from DPD Laser order received on 8 Feb 2023. Tracked order online 13th Feb 2023 confirmed order out for delivery at 10h47 am. Received message on 14th Feb 2023 order could not be delivered with no reason given. Call center agents phoned me on 14 Feb 2023 order on the way. They are unable to advise why the order could not be delivered on 13 Feb.
Is this the incompetent business you are running with PDP Laser couriers? As a PNP customer, this is the service that we are receiving.