Pick n Pay
Reviews and Complaints

Good morning

I am an extremly unhappy customer and I'd like to know who decided vegans weren't allowed to eat microwave meals namely the lentil cottage pie and why was no customer informed that it was being discontinued and why wasn't a proper survey done before it was discontinued.

Another product but still makes me angry why have the individual sachets from Hugg a Mugg cappuccino been pulled and why weren't the customers informed they are much better than Nescafe and much bigger variety of flavours.

Why has the Bonaqua still flavoured water been taken off the shelves only 3 flavored lemon, berry and peach also without informing the public.

Please let me know what's happening and when it'll be rectified.

Julie Edwards

On Tuesday at around 16:00 i went to the store i bought bread and one of the customers on the queue asked me for a smart shopper card then while waiting for the customer to pay. He approached yelling at me to leave the store then i asked why? Did he really have to be rude instead of asking what im waiting for?

Pick n pay sent incorrect information to my bank and caused my account to be blocked and a fraud alert put on ny name. After I notified them of the error and sent them proof. They still gave the bank incorrect Information causing me financial distress for more than 3 weeks unable to access my account. I even had to change banks in order to access my salary.

While standing in the que I noticed that special treatment is given to customers from other stores in the same mall. These customers from other stores (banks, food outlets, Municipality etc.) wearing their store uniform are made to jump the que and buy ahead of all the other customers who have been standing on the que. A lot of customers have been complaining about this ill treatment and time delay from Pick n Pay Embalenhle mall but no action has been done or explanation given.

Your advert in the constantia bulletin refers. You had a "weekend special" on selected items for the period of saturday 20 and sunday 21 may 2023 only.

The item I wished to purchase was the windhoek premium lager - 24 x 320 ml bottles for R259. I visited your constantia branch on the Saturday and was told that there was no special on for the windhoek lager beers. On sunday I visited your sun valley branch and was told the same - that there was no special on for the windhoek beers. I would appreciate some clarity on this advert which appeared in the 18 May 2023 bulletin.

My contact number is [protected] - Gary

What a bad service I got at Mall at Carnival pick n pay from the store manager Percy Mokeona..

I bought the Pampers at R189 the price was on the shelf and on paper special,later on when I checked the slip the price it's different its R314.99 then I wentvto the store about the matter the store manager showed me this R314.99 on the office then I told him this price it's not in the shelf I took th Pampers with the price of 189...then he said these nothing he can do I asked him about the policy you pay what you see he said he don't know about that policy it's not for Pick n pay...he even has a naive said I must lay the complain his not gone give me any difference...so that's how pick n pay treat the customers...I feel discriminated cause when I got to the shop he was helping the white couple nicely,but when he comes to me I got a bad service ever..Even his shop it's a mess yes it's under renovations but still its way too much on the shelf of Pampers the prices there are bad,they fixed it while I was there with the complain it's not in order at all

Good day
I bought sponge cake and the cake when I got home the cake had mold and we ate it without realizing it had mold. I am so worried if this might get us sick. People who does bakery there they always don't bake nicely and tasty baked as I love bakery stuff this is not for the first time something like this happen last time I bought scones same thing and I threw them in the bin.
I spend R1200. 00 trusting pick n pay and I like it but now I can see they're always disappointing me as I am not going to buy at pick n pay anymore.

1. Logged on to the service - 1 Feb 2023
2. Requested a new License Disc for my car as mine expired and needed replacement.
3. Completed and submitted all required documentation.
4. Received and sms from PnP on 8 Feb 2023 that I needed to make a payment and confirm delivery address.
5. Made payment via online portal. R 1148.40 on 8 Feb [protected]@ 11:39 Reference: [protected]_JHS258NW and confirmed delivery address as requested.
6. Subsequently logged two support tickets (TKT871674 and TKT396564) on 15 and 17 Feb respectively - No response or communication received on these.
7. Subsequently logged numerous complaints from the 6th of March until 13 April with PnP Online Services. Although the logged complaints were acknowledged, the problem was never resolved and as of today I still do not have the new disc nor any refund. In addition the information coming from PnP is contradicting as certain agents claims the service has been stopped, others claim it is operational, but still cannot resolve the issue.

To start with, I just want to bring it under you attention that it is illegal to drive without a renewed license disc. In the event I am fined, I will take legal action. I have applied and paid R915.00 for my license disc renewal 3 April 2023. The license disc was supposed to be delivered within 10 worling days. I have made several attempts to communicate with customer care and the complaints department to enquire as to where my license disc is. But I have received no assistance whatsoever. Attached is the screenshots of my emails on the specific dates.

Hi

I bought my hisense 49" smart tv on the 2nd of january 2021 it was working perfectly

Just recently last week on the 1st of may the wi-fi stopped working it keeps on showing wireless module not inserted, insert wireless module tried to switch it off & on still its not wirking reset still it shows wireless module not inserted

& I lost the receipt

I bought the tv at pnp east rand mall

First how do I know when I have done 240 characters? On Sunday I saw tinned tuna in P&P Ermelo Road Springs at 3 for R45. Today I went to buy as I am replenishing my charity food bank I run from home. The pile of tuna was sill there but no price. I asked the staff and they said the special was over but almost all the sunday stock was still there so where is the sense in taking the special away? I think this was bait advertising. I asked if I could buy a quantity still at the special price but they refused. Your P&P prices are continually unfavourable against Checkers, Spar and even Game. I check basic food items regularly and they are always much more expensive than your competitors and no better quality. Therefore P&P is no longer my supplier of choice.

About 2 weeks ago I purchased pnp grillers from the app and when we cooked it and my partner took a bite from it, he cracked his tooth and found bone fragments in the grillers. I have complained to the customer services and sent pictures and a incompetent lady phoned me and accused me a loyal customer of extortion. This is extremely bad service from a well established company. I want this resolved today Anthea Van Reenen [protected]

Never have i ever got to be treated with such disgusting attitude.I went to do my groceries at my local pick n pay. As i got to the till to pay for what i had bought ...All i could hear was someone screaming at me telling me that she will not assist me because she had already shouted that she will not be assisting certain people. She literally refused to assist ,yelling and swearing at me..As if i was going to get the groceries for free..Question ? is this how customer service is supposed to be ? with the kind of attitude she presented oce could tell that is how she is always abusing loyal paying customers. I victoria is her name , and all i can say she is not giving pick n pay a good name when it comes to their customers.I demand something to be done because we are paying customers and we are not there to get our groceries for free. I will also be takin gthis matter to the ombudsman. Her customer service skills are poor, pathetic and extremely abusive.

I visited Pick & Pay in Canal Walk Shopping Centre on Saturday the 29th of April 2023 at around 12h30. At the entrance there was some products that was reduced on a steel rack. I was busy looking at sweet potato on the middle rack when the flowers that was in a bucket on the top rack turned over on me. I had my phone in my hand. The water fell all over me and 2 staff members assisted me, one went to fetch me a hand towel. Myself, my handbag and phone was soaked in water.

My complaint is that my phone got water damaged. It went blank and unresponsive. The shops were closed and I stay in Malmesbury.

I had the phone to get fixed and it cost me a screen replacement because of the water damage that entered my phone

On 1 Sep 2022 - 3 Sep 2022, I have placed orders on each of those dates. Two orders were delivered seriously late, resulting in almost all of the perishables being off. It took them fourteen days to refund money for the damaged items, which in some cases were probably lying in the delivery truck for two days. This applies to orders [protected], [protected] and [protected].

See Hello Peter complaint against Pick n Pay Here: https://www.hellopeter.com/pick-n-pay/reviews/pickn-pays-service-cannot-stink-since-its-non-existant-4078105

In three cases they've cancelled orders due to "insufficient funds" while there was enough funds in my bank account. They let the bank know that there was not enough funds, resulting in unnecessary bank charges which had to be reversed. This relates to orders [protected], [protected] and [protected]. See attached screenshot

I would've left it at that, but on 8 April 2023, after quite a few cases of late delivery and non-delivery of items stretching over months, I was double charged for chicken, my "hot cross buns" tasted like sawdust, my milk was off and my eggs were simply "not supplied." This just tipped the scale for me. This relates to order no [protected]. See attached screenshot and see the Hello Peter complaint here: https://www.hellopeter.com/pick-n-pay/reviews/pick-n-pay-sucks-1ca221010e88a6bfad229ed04a42bfaa389ace83-4395335

I have also had problems with one of their "franchises," confirming that it's not only the main business that causes problems. This relates to orders 7227 dated 2 Feb 2023 and 7354 dated 2 Mar 2023. They apparently also had a problem with canceling orders because of "insufficient funds" while there was enough funds in my bank account...

Their website: https://www.shopnbag.co.za/user/my_orders

See the Hello Peter Review here: https://www.hellopeter.com/pick-n-pay/reviews/pick-n-pay-towers-in-boksburg-sucks-4337116.

Most people will probably not bother complaining about these issues, but every time I have an issue with Pick n Pay it takes a few days for refunds to be effected, either causing me to sit without certain food items, or pay triple the amount at the cafe on the corner. I don't have transport and can therefore not go to Pick n Pay personally. I'm a Sassa pensioner receiving only R2080.00 per month from them, which is my only regular monthly income. I simply cannot afford these issues and I feel that a large company such as Pick n Pay should pay more attention to the welfare of their elderly customers...

Ordered for 3 days 20,21 and 22 April 2023 Marrow bones. On 22nd April 2023 went to butchery staff and they informed me that I can collect my order finally between 12:00 and 14:00 that day. When I went to butchery on 22nd at 13:45 I was informed by the male blokman that he placed my bag with Marrow bones in front fridge and that my order disappeared. I called the store Manager and informed him that I asked for Marrow bones for 3 days and also came to store that morning to make sure that butchery will have Marrow bones for me and that there again was no Marrow bones. I traveled all the way from Piketberg to Melkbosstrand. I am very upset as staff informed me that I can collect order that same day. When store manager asked blokman what happened he informed him that bones disappeared. When store manager told him that he was suppose to keep aside for me the blokman became very rude and told the store Manager that it's not only me that wants Marrow bones but other clients also.

It was then very clear to me that this butchery guy was lying when he said he kept my Marrow bones aside and I asked the store Manager to check the cameras and see if he infact did place my order in the front fridge or gave to other clients. The store Manager said that he will investigate and let me know. I also think that the butchery staff get first option to buy the Marrow bones as for 3 days no Marrow bones available at this store.

The butchery man was very rude when I started to complain as I wasted my time and petrol money to support this Pick n Pay. I need this to be investigated and need outcome please.

Regards

Louise

Ordered on the 26th of February via pick and pay ASAP, i got a totally different order, after calling the customer service numerous times the wrong order was collected, however my order was not delivered because they couldn't find it at the store, filled for a refund on the 1st of March , and it now April, money is not paid out, and i am being ignored, no communication, via email, social networks, and when i call i am being told the matter is escalated but i receive no feedback till now.

Today at 12:40 I went to pnp reyno ridge to buy lunch and a few other things. The price on the shelf was not right and the item scanned for more than was on the shelf. I work in retail myself and know very well if the price on the shelf is wrong that is the price the customer pays. When I said a want it for the price on the shelf the cashier laughed at me went to a nother lady and they found it very funny that I wanted it for that price on the shelf. They came to me and said it's "load shedding" that is why the price is wrong-[censored]. They were very rude and the called the manager who also refused to give it to me for the price on the self. And I told him they are very rude! At the end I left everything I will never go to any pnp if that is how they treat there clients! Checkers here we come! At least there they can say sorry if something is wrong!

I purchased my car license on your Pick n Pay site on the 8/3/23. To date i have not received my car license? There is no number on the https://pnp.claimexpert.site/app/renewals

Pick n Pay customer care [protected] tried to direct my call - but the license renewal did not exist? And apparently the renewal service is out of service?

I now have to pay penalties and I have to pay this out again! Will I receive a refund? Who will pay the penalties?

I will never use this service again. Zero communication to customers, non existent phone number to license renewal and I wonder if i'll be refunded?

Please advise.

regards

Ellysa Entwistle

Cell: [protected]

Good day

I would like to lodge a complaint against Pick n Pay Glen Curve, Edenvale.

The staff are rude and unfriendly especially to the senior citizens.

I went on Tuesday afternoon to collect my SASSA grant but they very rudely informed me that the money was finished. They said that I should have come in the morning.

When I told them that I did not have transport to go in the morning as I had to wait for my son to come from work to take me, they asked why did I not walk.

I asked them how do they expect a 75 year old women to walk alone to collect her money as the many people were held up several times outside the store.

I cannot walk alone on the road with my pension money - what if someone follows me and robs me. They just laughed at me.

I went back on Thursday and was treated with the same disrespect. They once again had no money. When I asked for the manager, I was informed that he was unavailable, so I asked for his contact details, they refused to give it to me.

I then had to ask my son to take me to ATM so that I can withdraw my cash as I needed it for the Easter weekend.

I have also noticed on several occasions that the staff members mark down several items to low prices and take it for themselves. When I enquired from a staff member why we shoppers cannot get the same goods at the markdown prices they just said its not for customers.

As a pensioner and a regular customer at the store, I would also like to take advantage of the markdowns.

I am terribly disappointed with the service at this store.

I will have to do my shopping at the Kwikspar further down the road from me where I am treated with respect.