Pick n Pay’s earns a 1.2-star rating from 786 reviews, showing that the majority of customers are dissatisfied with shopping experience.
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Im complaining about the cashier
Yesterday at 13:16.I went to Protea North Pick n pay.I needed to with draw money as little as R150.00.The cashier by the name of Mpho Mokoma was so rude to me.I greeted her she didn't respond.I asked her to withdraw she gave me attitude and tell me that she doesn't have money.Does the Pick n Pay staff go for induction? Im not happy about Protea North Pick n Pay cashiers behavior.The date:26/10/2023
Time:13:16.
Desired outcome: Email:[protected]@gmail.com
The bakery
Yesterday I visit a outlet at Sam Ntuli Mall, the Baker and the store manager, under the instructions of Eden Park police, keep on selling me poisonous food's, I bought milk and fatcakes that had, something harmful in it, that makes my throat bleed, the manager before I let, held her hand on her lips as a order for me to shut up, it's now the third time I been sold that I been sold products that have poison in, I fear that if I continue to buy products there I might lose my life, I am going to file a lawsuit and sue the store manager and the Baker, because what they are doing is a crime, thank you for reading this complaint
Desired outcome: R10.000
Service and product
Hi On Sunday 8 October 2023 I visited the Bakery at Pick n Pay at Arbour Crossing, Amanzimtoti. I wanted to order a big Black Forest cake, and a Cheesecake with granadilla topping. The manager on duty told me that they did not have granadilla topping, so I settled for lemon toping. I was given a paper to write my name, cell phone number, my order, and...
Read full review of Pick n PayPoor customer service
On Sunday the 8th of October 2023 in the afternoon I went to Pick n Pay at The Bridge asked for R50 electricity from the cashier(and I paid with R200 then after I got R50 change back from the cashier because she had made a purchase of R150 electricity and thereafter she claimed that I asked for R150 electricity while I never did such as I only wanted R50 electricity because I was going to use the R150 to go and purchase my sick child's medication but with the unfortunate event I could not even be assisted with this issue even after a manager was called I was just told "sorry" and that I could not be refunded although it was their cashier's fault no amends were made I was just shouted at and told that it was a mistake . Never shopping at any Pick n Pay store !
Desired outcome: I would like to get a refund if how it's done I don't know but I need the money for my child's medication, I have a 10 months sick baby , I'm unemployed don't have any money .
Provident fund and (UIF FUND) pick n pay observatory
My name is Marco Roodt
id [protected]
I left PICK N PAY Observatory service on the 24 August 2023 ,
UI9 is dated 24 Aug 2023
PROVIDENT Claim form is dated 24.08.2023 signed off
PNP stated my exit as 30.09.2023 which is wrong- if they say this date
it means they owe me 1 months salary
this means my Provident payout is delayed for 3 mths
I just want my money, My money is delayed purposely, to prevent payout
i did speak to an Agent today 05.10.2023.
he said he only recieved the form today
HR is slow and does not help staff who struggles to get their money
also the form was incorrectly completed
my UI19 Is also not paid in - my UI19 CLAIM WAS REJECTED
because no payments was recieved
can you please help
Desired outcome: i want my payout be to early, as i waited more than 5 weeks alreadyi didnt get my UIF Money payout ,because was the fund did not recieved ny contributions from PNP OBS
8 ps chicken braai pack were rotten horrible smell
Good day on the 3th october 2023 at 17:05... I went shopping at pick n pay centre point milnerton bought eggs nd a 8 piece chicken braai pack on markdown for r59 a bargain though who wouldn't however myself nd family visiting the mall for the 1st time but we're more dissapointed never the less got to our department unpacked bags chicken were put in freezer...
Read full review of Pick n PayFraud
I'm not okay. On Monday I sent my helper to pick n pay Birchleigh North with card to buy a few items. I didn't know she had never used a card before. The items costed R134 only. At the till she handed over both the bank card and Pin to the till operator. The till operator put the card on the machine and she is also the one who punched the pin. My helper...
Read full review of Pick n PayShelly beach pick n pay staff
This morning on 27 September 2023 between 9:30 am and 9:45 am, I went into Pick n Pay Shelly Beach. I had choose what I wanted and then approached the tills to pay. I went to till No 1 and a lady by name of Phindile Sikobi was the cashier, I had then kept the basket down and proceeded to take my wallet out of my handbag, the cashier was just staring at me...
Read full review of Pick n Paytv warranty
Good day Trust this email finds you well. I am writing this email with utmost disappointment with the service I am receiving with regards to my TV. When I bought my 55” Skyworth TV I was told that I would have warranty for when something happens to that TV but today I am given a runaround when that service has to be delivered. I brought back that TV on...
Read full review of Pick n PayAggressive employee
I went to PnP hypermarket to return pants and there were only one person helping. On my left hand there were 2 ladies chatting, rather loud. I asked them if they maybe they can help me while chatting and Onica started crapping me out because why am I saying the word chatting. I was not aware that the word chatting is a bad word and that it would trigger her aggressive behavior. This is seriously rediculous and I think the people at the pnp paypoints are rude and does not know how to behave professionally. I honestly does not like to shop there and will go out of my way to not shop there again. I forfitted my points previously and wil gladly do it again because I cannot not support the rudeness. I will also share my experience with family and friends.
Desired outcome: Onica needs to apologize to my daughter and myself,which will indicate to me and I know pnp management takes rude behavior seriously.
1 year quaili save store birthday competition
I have entered a competition which i got a response that i have won , i went to the store with the information the manager told me she doesn't know anything about it and she brush me off by telling i mustnt believe it and that its a scam even after showing her the prove that pick n pay send, she said no. I called the customer care no and lady didn't really help cause she send me back to the store and said i must call her when i get there, my problem is why must i call, why cant they because the manager doesnt to me , the managers name is Penny Masina at Vereeniging pick n pay quali save my contact no [protected] mj taiwe
Desired outcome: Please help me resolve this cause its not fear
Customer service at the deli
15/09/2023 15:00 Dear Customer Service Manager, I hope this letter finds you well. I am writing to express my concerns regarding the level of service I have experienced during recent visits to your store, which I hold in high regard. While I appreciate the efforts of your dedicated staff, I have noticed instances of slower service in certain area...
Read full review of Pick n PayService
I waited almost 20min for the chefs to help me wit a slice of cake ,as I arrived at the cake window I found 2customes who were also standing there for service,they were helped after 5min,after them I waited for someone to help me ,the colleagues continued to chat ,a gentleman approached and they continued chatting wit him n helping him,I was still right there at the cake window still standing,they continued to help the gentleman which I believed he is their colleague who jst knocked off judging from their conversation,after a while that gentleman says to those ladies " u forgot to help this lady" n they started asking which lady,by that time I was already fed ,I left the store ,can
Desired outcome: Can we get chefs who can gladly help customer.12 September 2023Time : 15:50
Meat
Today I went to Pick n Pay hyper in Durban North and bought lamb chops and oxtail when we opened up the chops to packet and freeze it smelled off I took it back and they refunded me. I then opened the oxtail tonight to cook and it smelled a bit funny but decided to cook it and see when cooked we tasted it and it was also off I am now very wary to buy meat from Pick n pay
Desired outcome: To be refunded
Service
At around 10:50am today 09/09/2023 I went to do groceries at Pick n Pay hyper Maponya mall when I was about to pay at the till point and asked the lady if I can withdraw some money and also my payment is partially Motyme credit then the outstanding balance is cash she said she has no cash in the mornings then we proceeded with the transaction she then said to me her Motyme payment option is offline, she then stood up to call the manager her name is Ursulla a colored lady which she came to the till and just rudely told me the motyme is of no use at Pick n Pay groceries u can only use Motyme for appliances which this totally led me to leave all items I was about to purchase.
Tymebank is yet to confirm this with me but I feel this is very bad service from the till lady and the manager which embarrassed me completely
Desired outcome: The staff needs to be professional and be friendly at all times to customers
Stolen cellphone from Pick n Pay Vosloorus lotto counter, on 1 September 2023 at 12.10pm
Good Day!
I forgot my cellphone at Vosloorus Pick n Pay on 1st September 2023 at 12.10pm in the afternoon. When got to my car I realised that I left my phone at the lotto counter, where I only played lotto, and when I went back to enquire, my cellphone was gone. I went back to the store on 3 September 2023, and requested the manager in charge to check CCTV video footage from their cameras. He dilly dallied and told me that the cameras are somehow not working. I
Desired outcome: I want to view the video footage in terms of Access to information Act.Please can i have response on my e-mail :- mziwonke.[protected]@gmail.com
Cash back
Whenever I am at Pick n Pay liquor @Philippi Junction Mall to ask for cash back I am told that in order to get cash back I must purchase something, if I remember correctly I think this started about 3 months back(on my experience). The first day I encountered this I was in a rush and I didn’t really put it in my head but now it is becoming a norm because...
Read full review of Pick n PayOrder not received
I ordered huggies(nappies) for my baby. The time was 16:15, til 20:00, my order is not here. My baby run out of nappies, the money already went out of my account, now I don't have money to buy else where, and my order is not being delivered. It has been saying waiting for the driver to pick up. I'm really not happy cause my baby has no diapers to wear now. I have been calling and emailing with no response.
Desired outcome: I would like a refund
Charges at till is always higher then marked up
Almost every week I have to check price charged at till to what is displayed on product. This week it was tomatos on special for R8. At till charged original price if R21,99
Last week it was cream cheese charged R42,99 at till, was labelled R39,99. When I complained they said it's the merchandiser fault. Shocking to blame someone else.
This is a strategy of PNP to charge more at the till as 99% of people never check
Desired outcome: PNP to fix this for the sack of all South Africans that shop there.
Harrassment
i have been followed by one of the pick n pay store in Moruleng mall from last year and i have reported the matter to the mall office and there was no follow up done, i was not contacted and nothing changed. I went to the store yesterday and asked for a manager to lay a complint about the same person and i was not sertisfied about how the matter was handled...
Read full review of Pick n PayPick n Pay Reviews 0
About Pick n Pay
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.
5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.
Overview of Pick n Pay complaint handling
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Pick n Pay Contacts
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Pick n Pay phone numbers+27 800 112 288+27 800 112 288Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number3%Confidence scoreCustomer Care+27 860 303 030+27 860 303 030Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone numberOnline Shopping Help
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Pick n Pay emailscustomercare@pnp.co.za100%Confidence score: 100%Support
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Pick n Pay address101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa
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Pick n Pay social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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Expired goods sold at pick n pay.Our Commitment
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