Pick n Pay review: Service and product

Hi

On Sunday 8 October 2023 I visited the Bakery at Pick n Pay at Arbour Crossing, Amanzimtoti. I wanted to order a big Black Forest cake, and a Cheesecake with granadilla topping. The manager on duty told me that they did not have granadilla topping, so I settled for lemon toping.

I was given a paper to write my name, cell phone number, my order, and the date and time for collection. I did this, then I was given a receipt to go and pay for my order, which I did. I paid R250 for the cake, and R220 for the cheesecake (as per the slip I had to hand over back to the bakery). On the paper that is in my possession, I wrote that I would collect the order on 14 October (Saturday) at 09:00.

I arrived at the store at 09:10 to collect my order, but I could only leave the store at 09:40 because of the appalling service I received. 1st, only the cheesecake had been baked - with incorrect topping which made it look like the black forest cake. 2nd, no black forest cake was baked. 3rd, I was given a lame excuse that they could not understand the order. 4th, they told me that the person who baked the cheesecake was not employed by Pick n Pay. 5th I was blamed for the misunderstanding. I was confused as to why they wanted my cell number if they could not phone me to clarify the order. The level of incompetence and inefficiency is intolerable. I ended up taking a stupid-looking cake mixing brown and pink. I hate this store.

Professor Dumsile Hlengwa

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