Pick n Pay
Reviews and Complaints

I have complained about the poor stock on no stock on the shelves at the Northridge Mall branch numerous times with NO improvement whatsoever. In fact after you revamped the branch it is worse that ever! Today when I tried to shop at this branch there were almost NO Robertson Spice. Two short rows and the few spices there were were duplicated to fill up the row. There are NO Robertson Master Spice blends and a few boxes of the larger economy refill boxes. Three or four blends and the boxes were duplicated to fill up the space. I asked the customer care lady about this and she said that the headoffice discontinued the Robertson Spices that is not on the shelf. I cannot believe this! It is rediculous to shop in a store that do not stock Robertson Spices. why don't you just close the store. The Fruit and Vegetable shelves were almost all empty - as it is most of the time. The Moirs and Trotters Jellies have dwindled to the extent that there is about four flavours of each make on the shelves. The same with the Royco and Knorr Sauces - you must take what there is because there is a very small variety. I must now shop at Checkers to replenish my Robertson Spices so, I might as well do all my grocery shopping there. Do you want to build up a business or bankrupt it? I can understand that if a line of products move slowly that the decision is taken to not stock it anymore...but thousands of customers uses Robertson Spices, Moirs and Trotters Jelly, Fruit and Vegetables. I think that I must write a letter to the CEO about the poor stock position in this store maybe customers will get a better reaction from him

The PnP, George (Knysna Road), is driving me crazy. The stocks are way down. PnP is dictating what I can or cannot buy by discontinuing products. As example. There is no Rose's Lime Juice. In fact, There is no Rose's marmalade.
I am frustrated by PnP staff who push past or make one stop so that they have sole right of way.
I am angered by till staff who enter into conversations before assisting the public.
There is am express till, which only opens at 10h00. On many occasions, the express line is still bot open by 10h30! When it is open, there is, usually, one tiller. So when a problem arises we have a bottleneck.
The Monday morning magazines are not out by 10h30 (all the other shops are, but not this PnP).
PnP has lost the plot!

Hi good day
I shop regularly at the Pic n pay Bredarsdorp and there is never and almost no Halaal cold meats pressed beef viennas smoked chicken has not been on shelves for months that is the smoked chicken and cold meats in weeks, Naan or Rotis in the store.
Savouries too 3 boxes and once sold it, never seen or takes almost up to 3 months or never back in stock.
Please could you address this issue as i have spoken to management and nothing has come from it.

Would like to see more halaal products in store.

Please provide me with feedback regarding the matter.

Regards
Faz
[protected]

Good day

Kindly assist as I am very disappointed and irate by the service I received at the Promenade Pick &pay branch.

I purchased the Hand mixer as I am a baker and use it for my small business that I run from home.

I was ex-static when I purchased the mixer on sale for such a bargain.

However its been over a year but it was still under guarantee therefore I had hope of replacing it.

I returned it not that I wanted the money back but clearly cause I need my machine it Eid and I have orders but I was just told out of stock .

That is just unacceptable Please assist in ensuring that this product is ordered as I urgently need this machine.

As per the store I was told that they awaiting stock but not once was my contact details taken to advise upon arrival.

Not really a complaint but I would like to bring this to the attention of the Pick 'n Pay clothing department. I am a senior citizen and think that the clothing department should cater for bigger sizes, namely the trousers for ladies. The legs on all the jeans are so narrow that it is a health risk. I understand that it is fashion dictated and the buying bulk at good prices from China but surely there is a company in China that you could buy normal clothes from not for skinny people. I am a regular size 36 but I have resorted to buying my jeans in the men's department as they are thicker, cheaper and more comfortable.
I also know plenty ladies that do exactly the same thing. This is just from a consumer's point of view.
I enjoy buy clothes from Pick 'n Pay and it is affordable for a pensioner.
Thank you

I'm so disgusted with the attitude I received from a supervisor at pnp in vangate mall today (19/05/2019).

I did my shopping and went to the checkout point. The cashier noticed that I was charged full price for markdown items that I purchased. She called a supervisor (Abdulrazak) to override. I stood there for almost 15 minutes waiting for him to come and assist me. His standing at the customer service desk (by the switchboard) and I waved at him to come over. He looked at me and just continued with whatever his doing.

He eventually came over with his crap attitude, doesn't greet or apologize for the long wait. Then I asked him if he know how long I've been waiting for a supervisor. Also told him that he doesn't even greet or apologize.

So instead of apologizing, his reaction was to shout at me! Can't I see his busy with a customer! Then he shouts at the cashier asking her if he's the only supervisor, couldn't she get someone else! (Bare in mind that he was standing by the switchboard and couldn't think of making an announcement to call another supervisor).

He did what he had to, still shouting at me that he won't apologize and all and left. How on earth did he even get this position?! Is this what pnp allow their employees to do to loyal customers? I am still so angry and disgusted for the way I was treated!

I will NEVER set foot at pnp vangate mall ever again!

Good Day
I would to lodge my complaint against to pick n pay store in phillipi in nyanga junction in Cape town. On the 16/05/2019 around 18:35, While I was doing my shopping the security were with the thief and they were spraying and in that spraying they missed thier target and spray on me with that paper spray. And I couldn't move for more than 30 with help help because my eyes were saw . Can you please help me to resolve this because this has damaged my reputation since people might think I was one of the robbers . My number is [protected] and my email is [protected]@gmail.com. thank you

Good Day,

I have emailed PnP Ottery today and await feedback and I am sure they would ignore the email but never the less this would be on radio if they do not resolve my issue an credit for the appliance that was bought.

Pensioners purchased a appliance an given as a wedding gift an it did not function an when returned pnp demands a till slip. The slip was misplaced but the point system on pnp card when swiped has a electronic record kept so if the customer provides the card pnp can reprint the till slip to have the appliance returned at the exchange desk. They refused and the pensioners had to purchase a second appliance to hand to the wedding couple not to feel bad. Pick N Pay you are disgusting to do that to pensioners. My parents has supported your retail since established and they live in the area 35+ years

Pick n Pay Ottery should be ashamed of the ethical standards in business towards customers. Its time the people of Western Cape who has been through bad service standard start shaming retailers on air for being ignorant towards assisting the people who keeps them in business.

Now as per image you can see my parents has two appliance as the new one would be given to the couple. And the other new appliance being non functional is a waste which Pick N Pay ottery hyper has zero concern so People Of South Africa if you ever purchase a Philips product from Pick N Pay please Dont Support Them because they cannot support you as end consumers.

Advertising the product or items 3 for 2 the items are of inferior quality in this case flowers orchids even if it was free will not accept please as a respectable service provider I expect better from these stores the attitude of management is deteriorating at a fast rate leaves me no option but to lose trust in u please do not promote 3 for 2 if the product is deteriorated and not worth the sale

I purchased 8 vetkoek/magwinyas from Pnp tokai branch yesterday. I took it for lunch but decided to have it this morning before taking my medication. I chewed on something strange and spat it out. To my disgust, it was a bloodied plaster. I took pics, called the customer service department and lodged a complaint, I emailed them the pics shortly after 9:00 this AM, hours later no call from the Branch Manager or any concerned person.

Kaycee, the lady who lodged my complaint handled the matter well and said she will refer my complaint to whoever handles such matters. I asked that this matter be treated with the seriousness that it deserves because it can be detrimental to my health because I am a cancer patient receiving chemotherapy and my immune system is compromised.

I clearly stated that I do not want to be offered a refund or have the item replaced as offered to me when I lodged my complaint this morning.

I became literally sick by lunch-time (vomiting, headache and nausea), was not able to eat my lunch which is very important for someone receiving chemo. I am unable to focus on or perform my duties today. It may very well be mind over matter but it has affected me in a negative way.

I am disappointed that Pnp management didn't respond accordingly, I feel that they don't think this matter is serious. Unacceptable and appalling.

On the 27/04/2019 I purchased a vacuum pk of porter house steak from pick n pay, malmesbury.along with a few other products which I was to use in the preparation of the steaks.every month my boss comes around for a meal which I take great care in preparing. The steaks where pk on the 17/04.sell by date 01/05.I opened the pk on the 02/05, much to my disappointment the meat was off.not to my doing.I had made the sauce and veg and had to dispose of the lot.much to my embarrassment.that alone cost +-R200.I ended up taking him out, at my cost to the tune of a further R500.I always compliment pnp, but this was not acceptable. I hereby provide my I'D NO in the event pnp will CR my points card.this I think is a reasonable request.if so case closed, if not, I will persue the matter.I'D NO [protected]

I laid a complain on saterday about one of your cashiers I got reference number and never got a reply back is almost a week now.
I paid with my card I transferred money out of my one account to my savings account I asked her to make the total R200 on the card the bill was R116. It declined 4 times so I transfer more money in my account only to see she put more then I asked she got irretated cause it declined I told her I told her don't get irretated I'm a customer she said so say the right total then she made a funny sound with her mouth I told her I'm not a dog or animal to make that sound at me the supervisor came and help I asked the cashier what's her name she gave me a dirty look and the the supervisor told her say your name she just look at me the cashier gave me the slip and said her name is on here

So no one came back to me
Thank you

On Sunday 28th April 2019 my 3 children and I went shopping at the Pavilion Westville store. My children aged 24, 12 and 8 months. While shopping my eldest noticed a special on doughnuts which were placed on a table near the bakery with a sign informing of the price i.e R7.39 each buy one get one free. She then placed 6 x doughnuts in a paper bag and we continued shopping. Her calculation was that if she purchased 3 doughnuts the other 3 would be free. When we had completed our shopping we proceeded to the queue. My daughter had a number of items separate to my items in terms of payment and wanted to also do a cash back at the till point. As we approached the till point together my daughter asked me if she could do her payment first. The cashier first of all didn't greet ( which is very normal not only in Pick n Pay stores but everywhere, we weren't really phased by that) what did irritate us, however was the cashier, without asking whether we are paying separate or not or even whether my daughter's item were complete for payment, completed the sale leaving out the doughnuts. What was worse was that she didn't know how to ring up the doughnuts saying that we hadn't weighted it and there isn't a barcode. She proceeded to say that we will have to pay separately for the doughnuts, which my daughter and I refused to do so as she wanted to complete one transaction paying by card. The cashier then range her buzzer for the supervisor on duty, when she came to the till point she asked the cashier what was needed - the cashier explained to her she didn't have a barcode by not explaining for what, we then asked that she look in the bag to see what was inside so as to then get it barcoded to be scanned for payment, however the second problem was that since the sale was already confirmed - the supervisor also asked that my daughter pay separately for the doughnuts, all this after not even being sure of what barcode to use. We refused and asked for the manager on duty. In the interim this cashier asked her colleague how to ring up the doughnuts or "add" the doughnuts to the sale. It was only then that she mentioned to us that my daughter actually had won a prize. Very surprised we asked what was the prize. The cashier said she didn't know but as she completed the sale without including the doughnuts "congratulations" popped up on her screen. Together with her colleague they were trying to figure out how to include the doughnuts without forfeiting the prize my daughter had won. By this time along comes the supervisor and manager. This is the interesting part because as the manager approached the cashier she was clueless about what to do and how to do it - all 3 staff cashier, supervisor and manager stood mumbling to each other not informing us of anything and how all this would be resolved. By this time my daughter and I are furious as my 12 year old is standing aside holding my 8 month old ( who by now is getting irritated) and at this time there was just a lot of shouting, bickering extreme rudeness especially from another staff member who had popped up on the scene. One of the customer from the till point next to us got herself involved and your staff entertained her since she was "siding" with them. There was an exchange of their contact numbers, it was really ugly. Now all we "shouting about was 1. the staff need to know of whatever specials are in store 2. the signage displayed has to give clarity on what has to be done i.e that the doughnuts should be weighed at the bakery 3. apology for taking up our time by in error completing the sale without including the doughnuts ( we all make finger errors) 4. have a polite attitude towards customers and a genuine care approach...my list can go on. Our whole shopping experience at Pavilion store was a nightmare and we will never, ever shop there again or even recommend any friends or family members to shop there and will most definitely tell of our terrible shopping experience. Very bad for business on your part. These are the people involved:
1. Cashier - Norma
2. Supervisor - Phindile
3. Manager - Devaskha
4 Staff member who just included herself in the whole scene and was utterly rude - Gladness

We hope that you will receive this complaint with sincerity and understand our frustration and very bad shopping experience and attempt to resolve.

I am a smart shopper ( for many years) card number: [protected] who until now absolutely loved shopping at Pick n Pay in it's entirety i.e liquor shop and clothing shop so you can imagine my extreme disappointment.

I can be contacted on [protected].

Regards,

Hi good Day,
Here is my Complaint:

We live far from a nearest Pic n pay clothing store a round trip is 60km drive.
So when i do get there, you never have sizes and your variety is rather limited.
I went into a store yesterday in Bredarsdorp and they never had a size or colour available of the puffer sleeveless puffer jackets available, Upon asking the ladies working there they could not say what they getting instock nor Can They get me as its not allowed to Inter branch or request stock from another branch and send to them for a Loyal Pic n pay customer.

I am extremely disappointed in the service and stock levels, we live the farthest away from cities with malls and more clothing stores close by.

Please do reply with assistance.
If this is not attended to I will have to take this further as its unacceptable to have a Huge business so well known with no customer service.

name is Fazlin
contact number
[protected]
[protected]

Regards

Ons het n nuwe Special advertensie blad in die pos gekry, maar nie die fynskrif gelees nie. ons gaan eers na ons gewilde Mountail Mill se PNP, net om agter te kom dat daardie specials net by die PNP Local in Durban straat is. daar aangekom, weet die eerste twee personeel lede nie van watter specials ons praat nie al het ons die advertensie blad saamgeneem. Die derde personeel lid wys in die rigting van die yskas waar die Special roomys veronderstel om te wees, geen roomys, , , , , by die rak waar die mince behoort te wees, is niks op special, weer vra ons hulp, personeellid se net dat hulle nog nie die special mince bestel het nie, , , , , , by die rak met die Heel hoenders wat op special is is n paar, maar het geen pryse op nie, so jy moet n paar hoenders in jou trollie laai, dan na die betaal punt gaan om dit te weeg en dan besluit watter van die hoenders jou sak pas. ek weet nie of jy dan die orige hoenders sommer in jou trollie los nie, , , , , dis n resep vir hoender wat sleg gaan raak. Ek het nog nooit so n ongeorganiseerde plek gesien nie. Sjoe, ek het my respek vir PNP verloor en kan nie glo dat hulle kan toelaat dat daar sulke swak diens by hul winkels is nie. Ek is seker dat baie mense eerder na die Shoprite verder af in die straat sal gaan as om so behandel te word.

On the 22 April 2019, I bought some Pasta from the food deli at Pick n Pay Canal Walk and to my disappointment.
I was extremely ill by the evening with terrible stomach pains vomiting and a bad running stomach.

I was up the entire evening I went to work but had to leave soon after.
A very unhappy experience.

I will not be buying from your food deli in the future and have told my staff not to as well as I cannot have the been sick

Shirley Wallis
Contact no [protected]

Yesterday, 22.04.2019 after spending r 950.00 (cashier: nasiwe mngcoko ref: [protected]) with pick 'n pay cape gate, when leaving the buzzer went off. I in error had not paid for clothes amounting to r250, which has not hidden but in plain sight over the baby pram. When the buzzer sounded I turned around, realising my error - I apologised for my mistake and headed towards the cashiers when I was confronted by security who asked me to come to the office. I explained that I wanted to pay and was told to simply follow. Over two and a half hours (13.09 - 15:45) passed while they checked video footage and the "stand-in" manager donovan claasen and security - donovan indicated that he thought it was a mistake, but phoned the police... Suddenly I who had just spend close to r1000 in pick 'n pay cape gate store - who admitted that I made an error that I wanted to pay - had to be confronted with the police... Who came 2.5 hours later and con firmed there was no intent to steal. I am disgusted at pick 'n pay and their staff (donovan claasen & security) behaviour and the trauma my family had to suffer because of this ordeal. Even after the police said I could leave there was no apology offered. I will never set foot in a pick 'n pay again, I will encourage my friends and family to rather shop at alternative providers.

I had the worst customer service treatment humiliating experience yesterday, 22-04-19, at Pick 'n Pay Clothing Store in Zevenwacht Mall, Kuilsriver, by a girl called Pretty! What an absolute rude girl she is! She should not be working in customer service or with customers at all, she was sarcastic, rude and just not friendly at all! let alone did not even bother to greet! I asked to speak to the manager about her attitude, she was a complete [censored] behind the till. I addressed it with the manager Elizabeth, but seriously that girl "Pretty" should not be working in Retail. She is way too miserable to be assisting customers and to have such a rude attitude, I would like an apology from her or to see proof that she was dealt with. I worked in retail for many years... So I will not be humiliated by a staff member behind a till when i'm paying for my goods! I would appreciate someone in a more senior position to make contact with me regarding this matter so I can explain it in detail.

Good day,

I do my monthly grocery shopping at Pick n' Pay and it has come to my attention that every time I purchase fish, it's off( rotten) . Due to health reasons / hygiene I discard of it... but yesterday I had a similar experience but this time around it was the whole grilled chicken . Not only was it under cooked but off/ rotten as well with a foul smell. I had to re-cook, grill it in the oven. Usually I wouldn't complain but this has happened one to many times. My concern is that it could cause food poisoning and other serious allergies especially with the food.

Thank you for your time and understanding.

Kind regards

I've lodged this complaint via email and on Hello Peter, and it's been two and a half weeks and I've had no response over and above the token "we're looking into this, we're escalating this" and so on.
Not good enough, Pick n Pay. Shocking service.

As I live remotely on a farm, I shop in bulk and travel only seldom to my nearest Pick n Pay 45kms away. I bought four packs of Pick n Pay Basmati rice (expiry date 19/12/19) late in February, and on opening the first pack late in March, I found, in the rice, a live worm and its stringy nest - yuck.
I took pictures of the worm, the nest, the four packs and sent a complaint (with a request to refund all four packs) to Pick n Pay's customer email address on 27 March.
An auto response arrived followed by a request for more information, which I provided.
On 29 March, more than one week ago, the issue was apparently ''escalated to the corporate brand department".
After hearing nothing from anyone, I sent a reminder to Siphesihle Ndlovu on 31 March, and a reply came (3 April) that the matter had been ''assigned to a Food Technologist and they'd revert back to me directly".
I'm still waiting.
How long does it take for someone to acknowledge that worms in dry goods is unacceptable, and to simply refund me (for the four packs - because I've a bad taste in my mouth for all Pick n Pay produce right now and wouldn't consider eating any of the the other packs of rice - especially as they all have the same batch number).
Pick n Pay - your customer service is shocking. Bad enough that your product is contaminated and inedible, but that you can't simply acknowledge the problem and make right timeously, says a lot about how very (UN)important your customers are to you.
It'd be so simple and so easy for you to credit me the R100 or so, with a token additional voucher for making me so utterly peeved, but you'd rather lose a customer and have her share all this with everyone she knows and online?
Sies, Pick n Pay, sies.

These are the various reference numbers I've received from PnP, with no joy, no acknowledgement, no refund, nothing. [protected] [protected] (130368).