Shoprite Checkers
Reviews and Complaints

Dear Shoprite Tzaneen Management,

I trust this message reaches you with the urgency it deserves.

My concern pertains to the R5.00 budget bread that your store advertises to customers. Despite the assurance that this bread is baked daily, customers consistently find themselves unable to access it. Repeatedly, we are informed that the bread is sold out, allegedly due to Shoprite staff, both managers and junior staff, reserving and locking it away for their own convenience, only to pay at the end of their shifts. This practice is grossly unfair to us, your clients. We expect transparency and the fulfillment of promises made to customers.

Furthermore, the operational aspect of the store is troubling. Despite having more than 20 till machines, only 5 are operational after 4 PM each day. While we understand the need to manage costs, neglecting customer satisfaction in the process is unacceptable. After a long day of work, we do not want to endure unnecessary hour-long queues.

I urge you to address these issues promptly, ensuring that the promises made to customers are honored, and operational efficiency is improved for the benefit of all patrons. Your attention to these matters is crucial in maintaining the trust and satisfaction of your clientele.

Sincerely,

Junait

Extremely Poor Customer Experience

What an extremely poor service I have received from Mahlatse Malatji from Shoprite Liquor Modjadji Plaza (GA-Kgapane). I went to the shop to get some refreshments around 18:25 today the 8th of Jan 2024,I got to the shop and took whatever I wanted to drink but when I got to the till Mahlatse asked for an extra savings card before she can even ring my item, I then told her that I left it in the car but it's fine she can ring without it but she then told me that we as the Shoprite customers are now forced to have the card or else we are not allowed to shop,. I then asked her that are you saying if I don't have the card or if I don't want to register for the card meaning I am not allowed to buy at Shoprite, she then said yes! She denied to let me buy. I told her that I will report her but she did not hesitate to tell me that I can go wherever I wanna go for all she cares because if she let me buy without the card she is going to sign a warning. I had to go to the car to fetch the card, I then went to her to pay, she then told me to pay at the other till. I did so.So now I'm asking myself why are we forced to have the card? Is it there anything hidden info behind the cards...? She was not even wearing her name tag, I asked her why is she not wearing the name tag, she then told me that she lost it long time ago. She then said 'My Name is Mahlatse Malatji'

Yesterday I was not hapy the way the security treated me at Shoprite Palm Springs CBD I went to the tills and pay my staff as I was walking outside the security called me she wanted to check my handbag I didn't want her too she pulled my bag open by force without my permission. I was treated like a criminal I'm not happy at all people were watching as if I took something from the store. This lady she's working for Nyathi Security by the name of Thembi Vilakazi she's very rude and disrespectful to customers.

On the 7th of October 2024 I was robbed(pickpocket) of my cellphone. The robber is a known repeated offender at the shop and they still allow him to enter the shop and commit robberies. How do they allow that amazes and its clear they don't value their customers. I have a files a police report due to this unprofessionalism from Shoprite. My contact is +[protected] email is [protected]@gmail.com

Charged 2/$5 for burpless cucumbers/ was 2 zucchini @ $1.67/lb. Misweighed orange pepper 1.16lb @4.99/lb.It was a .73lb orange pepper-sale for $2.99lb returned to store for $8 refund-cashier errors. asked if I get the pepper free as per store policy, I was overcharged & the register price wrong 4.99/lb-sale price of $2.99/lb was told no. Also carton of milk expire date 9/16, picked up a 2nd dated 9/12 today is 9/21 yeah

I went to withdraw cash from my app don't know what the cashier did next best think my account was locked saying pin entered wrong but I entered right pin got the details to withdraw but he insisted it was wrong now I'm unemployed no money for id what can I do my cell number [protected] so I didn't get my money 27th January and I got no money to make a identity document as it was not my fault but your cashier

I bought it at Checkers Plumstead, just to find out its expired.

batch nr. BN 22 D 274

EXP 03/2024

C0607 #0066 12:04:40 150524 S001399 R21

While at store in springs Mall on the 07/04/2024 at the bakery, the staff that are working with the food does not have any head caps or disposable gloves.

This is highly un-acceptable, when working with food, there should be gear.

We have complained to the manager on duty, and she did not take the matter seriously (Cindy).

When I called thabang on the 08/04/2024 he had said that it is not necessary to have a head cap and disposable gloves.

This is highly disgusting, for clients to see the staff working I this manner,

The cashiers are also ignorant and chat to the people packing, they do not listen when you ask them foe something, I believe that the cashiers should focus on the clients.

When the store is busy, there are few cashiers.

Please I request that there should be better management.
thanks

Am not happy with shoprite in baragwanath kokwana road diepkloof... Last week I brought a hair product when I get home I found that the best before date for the item was removed... Today I brought 2 cadbury ps, the taste of the chocolate was not good its like I was at the shelf for the long. That ps you wont eat it, can they pls sell quality products

On friday afternoon I went to shoprite tshwane mall. When I got to the till I greeted the lady, she kept quite and she rolled eyes on me while she's busy holding her ears while assisting me after she holds my food with those same filthy hands.. Throughout the whole transaction she gave me a stinking attitude her name is kedibone

I reported her to the trainee manager, while I was busy speaking to her manager she kept on backchatting me..

Is it how you guys train your cashiers to treat customers?.. Im never coming to shoprite again

I work in JHB CBD and will normally shop by the mini Shoprite in town, lately

the store never has cashiers and when I request to speak to the manager they are on the tills as cashiers, this is un called for and its making it difficult to go shop there because of the long queues and no-one to service us.

I'm not sure who needs to hear this or who will attend to it but this is terrible customer service and a huge inconvenience and really tiring please hire more cashiers or make sure there are sufficient cashiers to make our shopping experience easier.

I am an extremely disappointed client.

I am a very irritate customer of Shoprite Yeoville Johannesburg. Every year their service is more than poor. There are 14 tills but only 4 tills are working, why do you bother having 14 tills. today I stood on the queue for more than 2 hours. That is pathetic, there are lots of unemployed youth that can be given jobs by Shoprite since they have many tills, come on its time you change and treat us like people that were, treat us with respect, by providing excellent speedy customers service, or is it because we are black. The manger was there doing nothing, the quoue was starting at the back. It did not only happen today, it happens all the time. Please do something. The other thing, there is a leakage when customers stand to pay, the water is dripping so hard, please fix it, what will you do if a child or anybody slip and hurt themselves. You are not a spaza shop, you are a big company, I will send these complains until something changes at Shoprite. Thank you.

Please teach your cashier customer service’s at Shoprite Delmas, Sarel Cilliers Street, Mpumalanga . Cashiers name is Gabsile Mamba .. I purchased some little items that included a vegetable combo it included Spinach so the spinach didn’t have a bar code and it was no longer fresh wich I ddnt have a problem with but she said to me how am I supposed to scanned the spinach without a barcode which I didn’t know oh notice so we both stand until I asked her what’s the way foward she continue to say it doesn’t have a barcode I must go look for it where I took it … my husband looked for it and find it then after that she gave me a plastic to pack my groceries… my solution is please have the codes for loose items in the cashiers till atleast to avoid all this drama and try to have more staff so they help customers to pack their groceries