Shoprite Checkers
Reviews and Complaints

I am a regular customer at Shoprite in Sea Point, unfortunately it is the closest grocery store to my work. My complaint is firstly that the store is filthy, I have watched them mop the floors with a dirty mop and no bucket on various occasions, I have noticed cockroaches at the tills and at the section where they sell the fried chicken, there are always flies around the food section and I noticed that they have a certificate on the wall as proof that their cooking equipment / section has been professionally cleaned - in 2009! Are they supposed to clean it once every three years? Shouldnt it be done more regularly for hygienic reasons? Once I bought overspiced chicken there and was told by a colleague that it smells funny, after I had already consumed half of it. Upon closer inspection I had to agree that it does smell funny, asif it was expired already and I threw the rest away. Another time I bought cake and when I got to work and wanted to eat it, the cake was hard. I took it back and they apologised and refunded me. Yet another time I bought a milk tart for my birthday, to treat my colleagues and after already eating a slice, one of my colleagues alerted me to the fact that there is fungi growing on the milktart. I am considering lodging a complaint to the health department if that will get them to shape up that store. The staff, especially the cashiers and packers at the tills have complete disregard for customers and sometimes have lengthy personal conversations with each other while taking their sweet time to assist the client. I once even witnessed an argument between a cashier and her packer where they insulted each other in fornt of me while they were assisting me. I have also noticed that these same staff members discuss and insult management within full hearing of a customer, sometimes even with the manager or supervisor present and not saying anything to reprimand them. All in all, not a pleasant experience to shop there. A disgrace, considering Sea Point is one of the main tourism destinations in Cape Town. Is this what we expose our visitor's to?

I was first interviewed on 3/10/11. I was told I was hired but unsure of starting date. Had to do another application online. Interviewed again. I was hired. No start date. I then received a certified letter stating they could not reach me, good luck. I called and left messages. I had to waste 2 days off my regular employment to not get hired. I understand they can get away with this.

Recently I had an interview with the shoprite of byram for a night position and was fired when I got my tag because they told me I didnt follow dress code. To my understanding at the bottom of the employee hand book which I was told to read stated that nightshift employees did not require a collard shirt, tie and shorts, it did not state we had to wear them for an orientaion so plz check your own rules again before you fire someone other poor soul on the first day.

Ps. Im sure you heard dont judge a book by its cover!

I called the woman from Human Resources about 2 weeks after she had called me back and had said twice that she believed me and that I didn't have to show her my two receipts and that she would be willing to meet me at this Shoprite when I show the managers my October receipt which proves that I did buy a good homestyle garlic turkey breast there that cost 6.59 for half of a pound not 3.21.She had said in the first that she would speak with them and get back to me and that usually takes a day or two.

Well, I told her that I would call her if I could go that Thursday of that week to meet her there but I couldn't go. She never called me back about this. And I had told her then, that I'm sure that they are still going to deny they ever carried it and I said they might become more defensive and angry because my October receipt proves that I'm right and they're wrong and they don't want to admit it, she said no, I'll talk to them.And when I spoke with her May 2 she now says that she did speak with them and that they said that they only have been carrying this cheaper type of garlic turkey breast and that someone made a mistake with what they gave me in October! Yeah right, I purposefully sought out and bought a cheap fake processed type of turkey breast (which I don't like and never buy, )before, and I only got this good homestyle more expensive one once by mistake!? Total bull!

I told her again for the zillionth time, that I did buy it there several times before October and that the Deli manager at this store told me on the phone weeks ago when I first spoke with her, that the more expensive garlic turkey wasn't selling there. I said to this woman from Human Resources in my first and my recent conversation, how would she have known it wasn't selling if they never carried it there? She said she didn't know and that she looked in their case when she was there recently and she said it is the cheaper kind that they are selling now. And she said I should just ask to taste it before I buy it.

I said I didn't need to taste it because as I said, I had already bought it there quite a few times before and I knew that I liked it and I had told her during my first conversation that I had seen it in their front case a few times before but I wasn't sure I would like it, but then eventually I asked if I could taste it, and they gave me a little and I knew I liked it.She sounded as if she believed them now and said the store manager told her he doesn't think I'm being deceptive, she said it's human error. Unbelievable!

Checking out with my wife on april 25th kathrine apparently a manager for this store comes up behind me an announces loud enough for two aisles on either side of us to hear "you don't belong in this store, haven't we thrown you out before" i had never seen this woman before in my life and told her so, she proceeded to relate how i came in with a blanket over my lap (You see i have no legs but that was plainly visible as i was wearing shorts and the only similarity that i had with this other person was the wheel chair) a small crowd gathered i guess to discuss my guily or innocence at which point i asked that the police be called as a police report of the incident would be helpful in clearing the situation, i have never been so embarrassed in my life. This katherine woman just walked away laughing as if it was just a little joke, it wasn't funny to me or my wife. This woman should not be working as a person that has contact with the public, at least not those with no legs and stuck in a wheel chair.

I use to work at the Nutley of Shoprite, and the security manger Joe Buffa is a old creep. I seen him with my own eyes molesting one of his employees. This guy needs to get arrested as soon as possible, he is a pervert.

On Friday evening [protected] at 18.11 I went into Shoprite Malvern as I do religiously and was purchasing a box of tampons (yes tampons) as well as a 2 litre coca cola. I swiped my Credit Card at the till 3 times with 3 different cards before having the manageress take my items away and tell me to please leave! i was so embarrassed I just walked out not thinking to get a name.

It would have been more civil to ask me to go to another till as they were accepting cards but to tell me I cant buy at the store is something I have never experienced before. I am HUMILIATED and vow to never to return to the store again, bare in mind Pick n Pay and Checkers are somehow always right next to each other and we as consumers have a choice I obviously made the wrong one.

We saw an open till, when we asked the lady if she was open, she ignored us. So we asked her directly again, very nicely, if her till was open, because she kept on ignoring us. She still did not care to respond to any question so we went to stand in line at the next till. As the next guy came to her till she started helping him.

Checker Pavillion, has the worst service. It happens over and over that there is problems.

After standing in the bakery queue for a few minutes and finally being the last one left, the girl behind the counter just decides to leave for her 'lunch break' and refuses to help me. Then another employee notices and tells her to attend to me as I am the only one left. The girl refused, and the two got into a long unprofessional arguement. The girl then helped me with such attitude, practically throwing my rolls at me.

Then upon paying for the goods the lady behind the till (who I could not hear saying 'Next'), gives me SUCH attitude and poor service that I almost left the goods and left. If looks could kill I would be dead by now!

The customer service is a disgrace, they are extremely slow, unprofessional and rude! I am appalled by what happened on Saturday, such attitude is uncalled for and definately not professional in any business. I suggest the manager in charge of the branch gives his employees some guidelines on how to work with customers and change their attitude towards clients.

I do my shopping at Checkers numerous times in the week as its just around the corner from my house, but with such bad service I dont think I would want to go there again!

On sunday the 16 of august I went to buy a tooth brush for r16.75, so by seeing that it was that price I took it to the teller to pay. The cashier scanned and told me it was r31.99 therefore I asked to see a manager as the price is not what I saw. Norman bergman was busy with his cell phone playing games and didn't even look at my face as a client. He told me I was stupid as I didn't read what was written on the description. I felt embarassed in front of other people in the shop that I ended paying that r31.99. So I advise other customers to boycott shoprite checkers in yeoville. Please don't buy there as the manager doesn't have respect to customers.

Today my friend went to the pizza restuarant next to the rt9 shoprite. After he went into the store for something to drink. After entering the store he was aproached by a worker (Benny) and was told to " leave because I cant deal with your ### today. " my friend without a fight left not knowing what he was talking about. Then we met up and he told me the story. Later we went back because I wanted candy and he wanted a iced tea. We walked around not being loud or horseplaying then we got what we wanted and got on line, the worker saw my friend and snatched the iced tea from him and told him to get out. He again left but told my other friend we were with to get him the drink. The worker refused to give my friend the drink back. My friend then walked and got another iced tea and brought it to the register he told him to get out or he's callin the cops. So my friend gave the drink to me and told me to get him the drink and the worker (Benny) , knowing that it was for my friend, told me I could not purchase the drink. I said " who are you to tell me I cant buy this drink " and he stood infront of the lane saying "wait for the cops to come and ask him if you can get the drink. " me, not wanting to wait a half hour for a police officer to come, gave him the drink and bought my candy. He had no problem with me buying my candy but since he knew the drink was for my friend he wouldn't let me buy it. I think it is not right to do that because there was no reason to throw my friend out, then not let me buy something for him. I honestly think he is racist or something because i'm white and he let me get my candy but since my friends were spanish and black they couldn't purchase a item that is b. S.

I purchased pc bounty towels from shop rite store #573 phone number [protected] rt 1 old post road edison nj 08817 on 7/31/09 showing receipt timing 5.12pm bearing number [protected]
I paid the whole amount in cash. After few days I went to exchange the item because I need some wrapped bounty towel. The manager refused to exchange it.

—

I worked for a large supermarket not names right now I am a butcher and was working on a sat night by my self from around 3:30 that after noon the time was now 8:40pm 20 min before I got off work and I broke down all the saws in my dept. That we use to cut steaks I was in the middle of throwing out the garbage before I was to go home when I remembered my wife asked me to pick up some steaks I got a rain chk from customer service that closed at 9pm also the next day when I came in to work I was called up to the office and told I was being being written up for and suspended pending human resources for getting a rain chk when there where still steaks left in the case I told the store manager that there where only like 10 steaks left in the case and it would have not left any stakes for the customer so I called the union they setup a meeting with mangement and they decided to discharge me on the basis of integertiy I worked there 18 months and only got written up for being late so I applied for unemployment and it was granted for 4 weeks then I got a letter of retermined determination that I was denied for violation of policy and misconduct now in the store manuel it is not a violation to get a raincheck so now I have no source of income for my family I have filled out about 30 alpplications and followed with them still nothing I put I a request for a hearing with my claim plus now we are very close to getting a loan mod on our home we are in forclosure now everything I fought so hard for is over they did not tell the labor board the truth also have my union delegete on recording confirming something is not right that hehas never heard someone getting fired for a raincheck

Shopping with my 5yr old... Short and to the point.. Any parent knows how it can be shopping with a a child that doesnt want to be there, or wants a toy or anything and wont stop..
I was one of those parents... Paying the cashier and not realizing I forgot a small item I had place at the top of my bag.. I shouldnt have done that tobegin with,, but my bag was open and overflowing, I wouldnt forget it it right? Not if I through other things on top and it got pushed around in my suitcase..
Security guard grabbed my wagon on the way out.. Took my picture in his tiny room with my daughter on my lap.. Sign a paper or have a lawyer.. I explained this was a compete accident and would pay for the item.. But in there eyes (Rent a cop) once u leave the cashier... U are now a thief, a hard criminal! At least that is how I was made to feel...
If they left the police out of it and signed a form of which I dont even recall what ist was, because I was so distraught.. I would not have a record! So I signed this paper and he says there is one more... Now I must pay a fee of$75.00!
I was so humiliated! I had to sort of explain to my daughter why we were in there after about nine times from her why she wasnt getting the toy from the machine!
After thinking this over I called and asked for a copy of the document..
"it is confidential" the evening security boy refused to give me his name.. He was accusing me of being a liar like everyone else..
When asked if he was a parent.. He said"I know how kids can be"... He did not have kids nor does he understand... Because he is merely a child himself,,
I hope he is blessed with many children worse then mine!
I will no longer be shopping there, but I was so gracefully told that I am still allowed there... I was given permission by the 19yr old security boys...
Besides the embarassment.. I am afraid taht they are really just looking for anyone to do this to... The more "busts" the more bonuses for them is what I understand.

I went to buy some food for my apartment. This Shoprite accepts the local university fincinal aid dollars as payment. When I went to pay I stood there for 15mins while they customer service manager, Catherine, tried to run it through. Then after 15mins. she came back over and said that it was not working and that I could not use that. It was the only form of payment I had and I just spent over 1 hour shopping and almost as long waiting to get checked out. The whole time she was talking to me she was rude and DID NOT have the type of customer service you would expect from a "Customer Service manager". I then asked her to get the store manager. This tall doofy guy, Dominic, came over WITH SECURITY to tell me the same thing as the other lady. I found it comical and laughed when I asked who the guys were and found out they were some RENT-A-COPS. It was embarassing and there was no reason to have brought security over. I explained to him that you accept this form of payment, why am I not being allowed to use it. He said they could not get it to work...How is that my problem? They did not try other means ie contacting the school to see what else they could do etc. Also they copied my information down from my student ID, which was absoultely unnecessary! An official complaint was filed with Shoprite 1800 number and I will prusue this till I feel the sistuation is rectified to my statification.

I just started going to the Metro Plaza ShopRite at Jersey City(07302) and I have to say the experience has been horrible.

Each time I use coupons the cashiers become so rude and have also had the manager showing faces or throwing remarks about it. Instead of politely mentioning if they won't accept a certain coupon they pass snide and sarcastic remarks as if it's a crime to have coupons!

This kind of passing remarks and rude attitude is a complete customer harassment and discrimination, something that I haven't seen anywhere else.

Today, I picked up a Stainless Steel Cleaner and had a coupon with me. The manager literally threw the coupon back saying they won't take it. It was so embarrassing.They made it seem as if I had just done a crime! What kind of a stores is the Shoprite brand running and I wonder what are there policies on customer service? I refused to take the product and left. The manager was still huffing over it. The coupon which I had shown was a valid coupon from the manufacturer's website. The whole ordeal turned out to be a nightmare instead.

This is the last time I am ever going there again.