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CB Grocery Stores and Market Shoprite Checkers Disappointing experience at shoprite gezina (store 163)
Shoprite Checkers

Shoprite Checkers review: Disappointing experience at shoprite gezina (store 163) 1

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Author of the review
3:57 pm EDT
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Dear Shoprite Customer Service Team,
I am writing to express my frustration and disappointment with the service I received at Shoprite Gezina (Store 163) on [Date]. This is not my first negative experience with Shoprite, and I am extremely dissatisfied with the lack of professionalism and consideration shown by your staff.
Today, I visited the store to purchase a few items, including Shoprite money stamps, a fizzy drink, a bottle of water, and a pie. However, I was informed that I could only buy the money stamps at the Money Market tills. When I questioned why I couldn't make a single transaction, I was told that I would have to make two separate transactions. This would result in unnecessary bank charges for me.
I spoke to three staff members:
Ms. Lindiwe Mohaula (Teller)
Ms. Thoko Mogale (Back Admin Manager)
Ms. Matshidiso (Branch Store Manager)
Unfortunately, none of them were willing to reconsider or offer an alternative solution. I find this rule outdated, unprofessional, and disrespectful to customers.
As a result of this experience, I will now record all my interactions with Shoprite staff on video and share them on social media to expose the poor service. I urge you to review your policies and prioritize customer satisfaction.
I expect better service, not excuses or unnecessary additional costs.
Sincerely,
Dr. Phetole Sithole

Claimed loss: Lost money because I had to do two transactions and bank charges I'm the one lost.

Desired outcome: Be professional with your services period.

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T. Bechtelar
Oct 16, 2024 6:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Consider sending this complaint directly to Shoprite Checkers' corporate office, emphasizing your concerns about the outdated policy and its impact on customer convenience. Highlight the lack of flexibility from the staff and request that they review their transaction process to avoid unnecessary charges for customers. Let them know you expect a prompt response and improvement in service to restore your confidence in their brand.

  1. Shoprite Checkers Contacts

  2. Shoprite Checkers phone numbers
    +27 800 010 709
    +27 800 010 709
    Click up if you have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number 52 52 users reported that they have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number 32 32 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number
    24%
    Confidence score
    Customer Service
    +27 219 804 000
    +27 219 804 000
    Click up if you have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number 54 54 users reported that they have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number 30 30 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number
    29%
    Confidence score
    Head Office
  3. Shoprite Checkers emails
  4. Shoprite Checkers address
    CNR William Dabs and Old Paarl Roads, Brackenfell, 7560, South Africa
  5. Shoprite Checkers social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Shoprite Checkers Category
Shoprite Checkers is ranked 19 among 48 companies in the Grocery Stores and Market category