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CB Grocery Stores and Market Shoprite Checkers I am complaining about the poor customer service in phumulani mall
Shoprite Checkers

Shoprite Checkers review: I am complaining about the poor customer service in phumulani mall 1

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1:20 pm EDT
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I have been a Shoprite customer for a very long time. I have been doing my grocery, paying my bills etc. I was very disapointed by one of the cashier by the name of Caroline Mashalane at Phumulani mall Shoprite. everytime I come in the store to withdraw the money, she keeps on throwing some funny remarks and she will make it a point that I must feel that she is in the store on that particular day and she always refuse to assist me. the last time I went to the store on the 21 july 2024 to withdraw the money. she told me that she did not have money at her till and all the shoprite cashiers at phumulani mall doesn't have money and even the shoprite office (controllers) are not going to help me anyhow. I could not understand if this is how she treat other shoprite customers or this kind of treatment is only happening to me. she is so arrogant towards me. the other cashier overhead our conversation and she decided to come and assist.

here are my details

Patricia Makhura

[protected]

Claimed loss: N/A

Desired outcome: discipline to be in place. the customer service training to be provided to her

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E. Hilpert
Jul 23, 2024 8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You deserve respect and proper service, especially as a long-time customer. It's good that another cashier stepped in to help, but Caroline’s behavior needs to be addressed. Shoprite should be ashamed to have someone like her representing their store.

Take your experience to social media. Share what happened and tag Shoprite Checkers. Let everyone know about this unacceptable treatment. Demand an apology and ensure that they take action against such unprofessional behavior. Stay strong and make sure your voice is heard. You deserve much better than this.

  1. Shoprite Checkers Contacts

  2. Shoprite Checkers phone numbers
    +27 800 010 709
    +27 800 010 709
    Click up if you have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number 52 52 users reported that they have successfully reached Shoprite Checkers by calling +27 800 010 709 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number 32 32 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 800 010 709 phone number
    24%
    Confidence score
    Customer Service
    +27 219 804 000
    +27 219 804 000
    Click up if you have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number 54 54 users reported that they have successfully reached Shoprite Checkers by calling +27 219 804 000 phone number Click down if you have unsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number 30 30 users reported that they have UNsuccessfully reached Shoprite Checkers by calling +27 219 804 000 phone number
    29%
    Confidence score
    Head Office
  3. Shoprite Checkers emails
  4. Shoprite Checkers address
    CNR William Dabs and Old Paarl Roads, Brackenfell, 7560, South Africa
  5. Shoprite Checkers social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Shoprite Checkers contacts
Shoprite Checkers Category
Shoprite Checkers is ranked 19 among 48 companies in the Grocery Stores and Market category