Pick n Pay
Reviews and Complaints

My wife and i were standing behind two ladies at a till.As they empty the trolly they took the till closed notice out between the handle and back of the trolly "The sign was concealed so that we could not see it " my wife then approached the lady at the till and asked why she did not tell us instead of giggling at us with the two other ladies.Being in the supply chain MNT myself i find this to be other disgusting customer service and Pick 'n Pay shop Edleen did not just suffer the loss of a sale but also the loss of a customer as we will not shop there again.

I wish to complain about the 3 for two promotion pick n pay had been running.

It appears that they too are attempting to draw their customers with these clever promotions, however
I was very disappointed. Add says buy any three the cheapest one free, which to me the customer means
I get to choose any three products advertised and I would get the third product for free.
Like it is with clicks does matter if I choose three of the exact same product the third product is free,

But oh no not with pick n pay. I bought sanitary towels which was on this promotion in the sale or promotion issue running until the
3rd of May and I’m very disappointed I believe that this promotion is misleading; I have to pay the full price for all merchandise.

My argument is not about that I had to pay for the third product, it is that the add placed is misleading. It is after all my choice as the customer which products I opt for. If this is the case I think pick n pay should revise their add strategy.

I am a 60 year old happy soul who has been shopping at Pick n Pay Bonaero Park for the last 12 years and have always enjoyed the shopping experience and especially recently since the new store manager "Manny" took over the store. What an exceptional human being. However on the 2nd April 2015 I once again visited the store to purchase groceries and as always buy take aways from your hot food section. On this particular day a "manager" by the name of Andrew served me. I politely greeted him and was met with a bored stare. He looked to his left as he addressed me as if I was a dog in the street. I am old enough to be his grandmother. He has no respect. During the whole time in which this "pipsqueak" attended to me and answered me he refused to look at me and kept looking to his left whilst replying. He was bored stiff and had no time for me whatsoever. I walked out feeling very humiliated and worthless. I told my family what happened and my son and family were extremely upset. We (myself, my husband my son and his family, , my daughter and her family will never be shopping at that store again. He is not just a bad apple he is rotten to the core. To the store manager- I wish him all the success in the world but feel he will never succeed with staff like this. I will now be the happy little soul shopping at Checkers accross the street. Mrs Barbara Storm

I will never suppost pick and pay again after being treated like crap cos of my skin colour. Being dismissed by the lady that we cant pay at the counter only to find that when walking away she assists african guys... So tell me is my money not welcome there?

I did online shopping of my groceries and book delivery for the 2nd Oct between 7-8pm, @ *:30 I called as nothing was delivered, was told someone will call me to explain, and that they would only deliver the next day, it was booked for the 3rd October 10am, 10am came and went, still nothing, I called again to complain, and did not seem to get anywhere, was promised 1pm, 1pm came and went, still no call, i have been without groceries and it seems no matter who i speak to nothing happens, get told i will be called, but nothing. Have spoken to supervisors but nothing.

I have spend the whole day calling people for nothing as it seems no on cares, is this the service that Pick n Pay gives?
yes it is, this is the reality that they just don't care about the customers.
Pick n pay will never see me again.

Good day
I am writing to let you know about my experience at Vangate Pick n Pay last week
I walked into to Pick n Pay at 14:05 and I only wanted a few things, I rushed through the store because I had to pick up my dog from the vet at 16:00. In approaching the checkout counters I realised out of 20 lanes only 5 were open, I found this ridiculous! I looked around for a store manager or any sort of manager but there was none. Every lane was filled with at least 15 to 20 customers.
The Gentleman in front of me had a trolley filled with goods and I heard him complain to his wife about the fact that there was so few lanes open. Since there was no manager present I decided to google the number of the store and speak to him directly. I called and on my fifth try I managed to get through, a lady answered with “Vangate Pick n Pay Michaela speaking” I asked to be put through to the store manager and she put me through, the phone rang a few times and I could tell it was then diverted back to the switch board where my call was dropped. I called a total of 27 times, before I got through to switchboard, again Michaela answered the phone, I told her I’d been trying to get through for the longest time, I told her I was a customer and I was standing in the store and I wanted to lay a complaint to the store manager so I would appreciate it if she could stop dropping my call, and if she dropped my call one more time I would walk into her switchboard area and put the call through myself, she was quiet for a minute then said okay you are going through, and surprise, surprise the call was dropped!
I left it and I thought I’d complain to a manager after I had gone through the checkout, As I was standing in the lane I notice one of the employees that had been walking up and down chatting to tillers and having a laugh while I was trying to get through to the switchboard tell another employee quite loud “Ek wil die fokken vrou sien wat so omberskouf met my was” (My Afrikaans is not the best) She went on for a bit…. And I got very irritated. I walked out of my lane and walked up to her. I said “I am the woman you’re swearing about, I’m standing at the back of the line and I can hear how badly you’re talking about me! There is no sense of professionalism in this entire store.” This lady, Michaela started screaming on the top of her voice saying how dare I say she dropped the calls it wasn’t her!, of course it was her she was on switchboard! I asked are you not here to provide a service? She said yes but only to customers! The customer in front of me interjected and said “so what is she! she is a customer! That’s her trolley! You are ridiculous how can you talk to a customer like that! What ensued after that has left me disgusted at the Pick n Pay brand. This lady through her hands up in my face screaming shouting and swearing at me saying who the hell do I think I am and I should have respect for people that are older than me! I was verbally attacked in the store by this lady it took 2 other woman (Pick n Pay employees) to pull her away from me… 2! This lady was advancing to hit me she was threatening me! I kept on saying get the store manager! Luckily the other customer’s in the lane with me gave me support some of them said they were so tired of the terrible service they received there.
Eventually the store manager Sadaka came out to see me. He asked me to step into their office to talk about what had happened, by that time it was 15:45 I was late to pick up my dog! He took my details and the customer in front of me came back to tell him that he had seen and heard everything he saw how I was abused he saw how I was treated all because I wanted to complain about the fact that there were not enough lanes open. As I was talking to the store manager the lady came back and stood there and tried to stare me down. The manager never even asked her to leave!
Sadakka called me later that evening to apologise and said he had given he a final written warning! This lady verbally attacked me, two woman had to pull her away, other customers came to my defence and she got a final written warning!
Pick n Pay Vangate has gangsters and low life’s working for them. Anybody walking into that store should fear for their safety. There is no professionalism they do not honour the CPA. Jonathan Ackerman I see has a standard response to all customers that write in a complaint. But people should know! Do not support this brand they do not value the customer there is no respect.

I feel this is a racist attack on me as my rights was violated in pick n pay canal walk and then banned for defending myself!

Story goes like this: wednesday 13 march at 2pm I visited the canal walk store, I came across a usn fat burner combo with a paper barcode r329 but when I went to till 15, it scanned r299. I immediately took the cashier at till 15 to the exact corresponding barcode as dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer rudely pulled out the barcode and squashed it in front of me the customer! Is that ethics? Imagine that's what canal walk employees does rude, no ethics. Dilwinaaz was called who offered no help! She as a manager made a statement that I never buy from pick n pay and I make use of scanright! Please also check camera footage for monday 11 march where I bought big block bonnita cheese and johnsson uniforms which came to r200 odd rands and I paid with my gold amex card and on tuesday 12 march 2013 at 4pm where I purchased pyrex bowls and few other item for r488 (Card) and thereafter r80 cash! I also buy 3 packs cigarettes every other day! To make that statement is demeaning and I demand action! What kind of manager is that to make such harsh cold statements? Its pick n pay scamright policy! Thursday I visited the canal walk store to buy chicken breasts and before I could buy the breasts I was called to marwaan office who said i'm no longer welcome in the store! I said cool! End of the day its us the customers that pays this guys salary and even if you lose 1 customer that's not good - we the customers are the lifeblood of pick n pay canal walk! So guys if you want to be insulted and treated like crap then please visit the canal walk store!

Joke of the century! If you want to be
Treated like dogs then visit the canal walk store! Beware marwaan the store manager might ban you or say you not welcome in the store! You don't have rights in that store!

Making false allegations against me to sweep pick n pay's lack of integrity under the carpet is not going to resolve this problem! If you make statements that I was abusive on various occasions which is not founded, bring proof to the table! Why was I banned the following day?, why wasn't I warned previously on the so called various occasions that I was abusive? Remember pick n pay is defaming me and that's ok but when I share my horrific experience then its not ok? Where's the logic?
It is evident that pick n pay promotes racism as pick n pay closed the matter without providing me with justified answers to the following questions:

Why was the barcode rudely squashed in front of me the customer?
Dulwinaaz made harsh statements to me to which I had to defend myself! She made harsh false allegations!
Pick n pay is defaming me, mary anne said I was abusive to staff members on various occasions! Please provide proof! Why wasn't I warned previously on the so called various occasions? Where's the warning? Simply banned for defending myself from false allegations and rude treatment! I feel this is a racist attack! Common sense is for every action there is going to be a reaction! Please view pick n pays actions in this matter!

I will not take this insult lightly and will fight 4 justice by creating public awareness and joining hands with the general public who experienced crap service at canal walk!

Thanking you
A maharaj

Pick n pay canal walk is racist! My rights was violated!
We have rights and to have rude uncouth managers violate our rights we must stand up together! Imagine marwaan, the store manager, said i'm no longer welcome in his store (Is it because i'm indian?)- all I did was stand up 4 my rights - he was so cold!

Gulwinaaz made harsh statements to me to which I had to defend myself! Need a reason as to why a pick n pay employee squashed the barcode in front of me - is that good business practice? The next day I was banned from the store by marwaan who wasn't even present during the incident! So guys if you want to be insulted and treated like crap then please visit the canal walk store! You too might be banned or not welcome for standing up for your rights! The saying goes if you can't handle the heat get out of the kitchen! Marwaan if your store can't handle the scamright policy remove it!

We to have our consumer rights so if pick n pay doesn't want our business, don't value us! Then why support canal walk! I was shocked when the pick n pay employee squashed the barcode not to honour promises and managers are rude & arrogant! Can't believe in a democratic country when a person defends himself when he's being defamed he gets banned! That's what happened to me in pick n pay canal walk! Remember human rights day 21 march!

I tried to resolve this issue with pick n pay but to no avail. Gulwinaaz made harsh statements to me to which I had to defend myself! Need a reason as to why a pick n pay employee squashed the barcode in front of me - is that good business practice? The next day I was banned from the store by marwaan who wasn't even present during the incident! Need a justified reason as I have the right to defend myself! Pick n pay needs to change their scanright policy to state after the purchase... And not at the time of purchase... Don't fool us the general public!

My last posting is as follows:
Sorry get facts straight! I wasn't screaming at your staff, I was being accused and obviously going to defend myself! Can gulwinaaz back her statements? I also was in a state of shock when I saw a pick n pay employee squash the barcode! I was banned for defending myself, marwaan wasn't even there, and consumer cape town got back to me to contact human rights!

Take legal action i'm prepared, I have my lawyers too! Read scanright policy: at the time of purchase..., doesn't read after the purchase! Squashing barcode, falsely accusing customer with empty statements that can't be backed up and banned for what? Its fine for gulwinaaz to defame and you think ill sit quietly! Don't think i'm mad!

Pick n pay had their wish, banned me so accept my replies! I have rights! Legal terms read scanright! Squashing barcodes? Banned by marwaan who wasn't there for defending myself!

I will not take this insult lightly and will fight 4 justice by creating public awareness and joining hands with the general public who experienced crap service at canal walk!

Canal walk is the most disorganised store ever! Pick n pay managers are rude especially gulwinaaz so guys don't shop there as they got no respect and treat u like crap! Imagine staff there squashes barcodes not to honour promises and managers make statements to the customers that they don't shop there, so we like some piece of dirt! What nerve? What attitude? Would u want to shop in canal walk where u treated like dirt? Scamright states at the time of purchase, not after the purchase! Please teach gulwinaaz the english language, god knows what managers canal walk got who doesn't understand the english language! Trust me its not higher grade! Being a manager simple things you must be able to understand and most importantly u must have ethics! I was humiliated again today wednesday 13 march 2013. At 2pm I came across usn box with a paper bacode r329 (Barcodes corresponded), when I went to the till it scanned r299! I immediately took the cashier at till 15 to the exact barcode as dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer rudely pulled out the barcode and squashed it in front of me the customer! Is that ethics? Imagine that's what canal walk employees does rude, no ethics. Dilwinaaz was called who offered no help! She as a manager made a statement that I never buy from pick n pay and I make use of scanright! Please also check camera footage for tuesday 12 march 2013 at 4pm where I purchased pyrex bowls and few other item for r488 (Card) and thereafter r80 cash! To make that statement is demeaning and I demand action! What kind of manager is that to make such harsh cold statements? Its pick n pay scamright policy! Marwaan must put his money where his mouth is and view camera footage wed 2.00-2.30pm and sort this issue out! Scanright states at the time of purchase, not after the purchase! Please explain this simple english to rude dilwinaaz! I need feedback asap today at 12:28am aashil maharaj scamright! Pic n pay! Why squash barcodes if nothing to hide! Pic n pay canal walk is up to no good! Gulwinazz, manager actually questions customer! Check my worth! No ethics, camera footage marwaan promised? Where is it? Talk is cheap, that's pic n pay canal walk - more mouth less action! What scamright policy is this? Up to no good! Please remove scamright policy! What a joke!

Make false allegations against me to sweep pick n pay's lack of integrity under the carpet is not going to resolve this problem! If you make statements that I was abusive on various occasions which is not founded, bring proof to the table! Why was I banned the following day?, why wasn't I warned previously on the so called various occasions that I was abusive? Remember pick n pay is defaming me and that's ok but when I share my horrific experience then its not ok? Where's the logic?

I have posted many complaints on hello peter, getclosure, complaintsboard and complaintsforum! Google pick n pay canal walk and view! My latest will feature on whale cottage on friday!

I feel this is a racist attack

Emailed paul marsh pick n pay divisional manager groceries at 9.30am wednesday 20 march with regards to my rights being violated in canal walk (Racist motivation) my email to him is as follows: now awaiting quick response & feedback!
I'm having endless problems with pick n pay canal walk and I now come to you for assistance!

We have rights and to have rude uncouth managers violate our rights we must stand up together! Imagine marwaan, the store manager, said i'm no longer welcome in his store (Is it because i'm indian?)- all I did was stand up 4 my rights - he was so cold!

Gulwinaaz made harsh statements to me to which I had to defend myself! Need a reason as to why a pick n pay employee squashed the barcode in front of me - is that good business practice? The next day I was banned from the store by marwaan who wasn't even present during the incident! So guys if you want to be insulted and treated like crap then please visit the canal walk store! You too might be banned or not welcome for standing up for your rights! The saying goes if you can't handle the heat get out of the kitchen! Marwaan if your store can't handle the scamright policy remove it!

We to have our consumer rights so if pick n pay doesn't want our business, don't value us! Then why support canal walk! I was shocked when the pick n pay employee squashed the barcode not to honour promises and managers are rude & arrogant! Can't believe in a democratic country when a person defends himself when he's being defamed he gets banned! That's what happened to me in pick n pay canal walk! Remember human rights day 21 march!

I tried to resolve this issue with pick n pay but to no avail. Gulwinaaz made harsh statements to me to which I had to defend myself! Need a reason as to why a pick n pay employee squashed the barcode in front of me - is that good business practice? The next day I was banned from the store by marwaan who wasn't even present during the incident! Need a justified reason as I have the right to defend myself! Pick n pay needs to change their scanright policy to state after the purchase... And not at the time of purchase... Don't fool us the general public!

My last posting is as follows:
Sorry get facts straight! I wasn't screaming at your staff, I was being accused and obviously going to defend myself! Can gulwinaaz back her statements? I also was in a state of shock when I saw a pick n pay employee squash the barcode! I was banned for defending myself, marwaan wasn't even there, and consumer cape town got back to me to contact human rights!

Take legal action i'm prepared, I have my lawyers too! Read scanright policy: at the time of purchase..., doesn't read after the purchase! Squashing barcode, falsely accusing customer with empty statements that can't be backed up and banned for what? Its fine for gulwinaaz to defame and you think ill sit quietly! Don't think i'm mad!

Pick n pay had their wish, banned me so accept my replies! I have rights! Legal terms read scanright! Squashing barcodes? Banned by marwaan who wasn't there for defending myself!

I will not take this insult lightly and will fight 4 justice by creating public awareness and joining hands with the general public who experienced crap service at canal walk!

Canal walk is the most disorganised store ever! Pick n pay managers are rude especially gulwinaaz so guys don't shop there as they got no respect and treat u like crap! Imagine staff there squashes barcodes not to honour promises and managers make statements to the customers that they don't shop there, so we like some piece of dirt! What nerve? What attitude? Would u want to shop in canal walk where u treated like dirt? Scamright states at the time of purchase, not after the purchase! Please teach gulwinaaz the english language, god knows what managers canal walk got who doesn't understand the english language! Trust me its not higher grade! Being a manager simple things you must be able to understand and most importantly u must have ethics! I was humiliated again today wednesday 13 march 2013. At 2pm I came across usn box with a paper bacode r329 (Barcodes corresponded), when I went to the till it scanned r299! I immediately took the cashier at till 15 to the exact barcode as dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer rudely pulled out the barcode and squashed it in front of me the customer! Is that ethics? Imagine that's what canal walk employees does rude, no ethics. Dilwinaaz was called who offered no help! She as a manager made a statement that I never buy from pick n pay and I make use of scanright! Please also check camera footage for tuesday 12 march 2013 at 4pm where I purchased pyrex bowls and few other item for r488 (Card) and thereafter r80 cash! To make that statement is demeaning and I demand action! What kind of manager is that to make such harsh cold statements? Its pick n pay scamright policy! Marwaan must put his money where his mouth is and view camera footage wed 2.00-2.30pm and sort this issue out! Scanright states at the time of purchase, not after the purchase! Please explain this simple english to rude dilwinaaz! I need feedback asap today at 12:28am aashil maharaj scamright! Pic n pay! Why squash barcodes if nothing to hide! Pic n pay canal walk is up to no good! Gulwinazz, manager actually questions customer! Check my worth! No ethics, camera footage marwaan promised? Where is it? Talk is cheap, that's pic n pay canal walk - more mouth less action! What scamright policy is this? Up to no good! Please remove scamright policy! What a joke!

Make false allegations against me to sweep pick n pay's lack of integrity under the carpet is not going to resolve this problem! If you make statements that I was abusive on various occasions which is not founded, bring proof to the table! Why was I banned the following day?, why wasn't I warned previously on the so called various occasions that I was abusive? Remember pick n pay is defaming me and that's ok but when I share my horrific experience then its not ok? Where's the logic?

I have posted many complaints on hello peter, getclosure, complaintsboard and complaintsforum! Google pick n pay canal walk and view! My latest will feature on whale cottage on friday!

I feel this is a racist attack and to resolve this issue I want:
A written apology
Vouchers welcoming me back to the store as I was banned unjustly
Compensation for defamation and damages suffered!
And change scanright policy to state after the purchase... And not at the time of purchase!

Thanking you
A maharaj

HAD MY RIGHTS VIOLATED IN & WAS BANNED FOR DEFENDING MYSELF:
We have Rights and to have Rude Uncouth Managers violate our Rights we must stand up Together! Imagine Marwaan, the Store Manager, said I'm no longer Welcome in his Store(IS IT Because I'm INDIAN?)- All I did was stand up 4 my rights- he was so COLD! Gulwinaaz made harsh statements to me to which I had to defend myself! Need a reason as to why a Pick n Pay employee Squashed the barcode in front of me- is that good business practice? The next Day I was banned from the Store by Marwaan who wasn't even present during the incident!So Guys if you want to be insulted and treated like crap then Please Visit the Canal Walk Store! You too might be banned or Not Welcome for Standing up for your Rights! The saying goes if you can't handle the heat Get out of the Kitchen! Marwaan if your store can't Handle the ScaMright policy Remove IT! We to have our consumer rights so if Pick n Pay doesn't want our business, don't value us! Then why support Canal Walk! I was shocked when the Pick n Pay employee squashed the barcode not to honour promises and Managers are Rude & Arrogant! Can't believe in a democratic country when a Person defends himself when he's being defamed He gets Banned! That's what happened to me in Pick n Pay Canal Walk! Remember HUMAN RIGHTS DAY 21 March!

Aashil Maharaj
Guys, anyone out there got any complaints for Canal Walk, Please email me your complaints [protected]@gmail.c om! I will definitely seek justice and create public awareness on different platforms! We have Rights and to have Rude Uncouth Managers violate our Rights we must stand up Together! Imagine Marwaan, the Store Manager, said I'm no longer Welcome in his Store- All I did was stand up 4 my rights- he was so COLD and so easy to say U NO LONGER Welcome! WHO PAYS HIS SALARY? Guys if we don't collectively support Canal Walk What Becomes of Marwaan? MARK MY WORDS that Same MARWAAN who so called Banned me or said I'm no longer welcome in His STORE Will Very Soon Invite me back in his STORE with Vouchers and Apologies! I will not take this Insult Lightly and Will Fight 4 Justice by Creating Public Awareness and Joining Hands with the General Public who experienced crap service at Canal Walk! Guys Google Pick n Pay Canal Walk complaints and read the many complaints ranging from selling rotten meat, pricing/barcodes and Bad Attitude with no Service! Guys we can Do this! Stand up for your rights! Looking forward to your emails! FIGHT FOR JUSTICE WE NOT DOGS SO WHY ACCEPT PICK N PAY CANAL WALK MANAGERS COLD ARROGANT TREATMENT?
1 hour ago
Aashil Maharaj
Hi Guys! Get what? This is the Joke of the Century! If you Want to Be treated like Dogs then Visit the Canal Walk STORE! Beware Marwaan the store Manager might Ban you or Say you Not Welcome in the Store! You Don't have Rights in that Store! That's what Happened to me! RUDE and Unprofessional! Story goes like this: Wednesday 13 March at 2pm I Visited the Canal Walk Store, I came across a USN Fat Burner Combo with a Paper Barcode R329 but when I went to till 15, it scanned R299. I immediately took the cashier at Till 15 to the exact corresponding barcode as Dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer rudely pulled out the barcode and squashed it in front of me the customer! Is that ethics? Imagine that's what Canal Walk employees does RUDE, no Ethics. Dilwinaaz was called who offered no help! She as a manager made a statement that I never buy from pick n pay and I make use of Scanright!

Please also check camera footage for Monday 11 March where I bought big block Bonnita cheese and Johnsson uniforms which came to R200 odd rands and I paid with my Gold Amex Card and on Tuesday 12 March 2013 at 4pm where I purchased pyrex bowls and few other item for R488(card) and thereafter R80 cash! To make that statement is demeaning and I demand action! What kind of manager is that to make such harsh cold statements? Its Pick n Pay Scamright policy! Thursday I visited the Canal Walk Store to buy Chicken Breasts and before I could buy the breasts I was called to Marwaan Office who said I'm no Longer Welcome in the Store! I said COOL!

End of the day its us the customers that pays this Guys Salary and even if you lose 1 customer that's not good- we the Customers are the Lifeblood of Pick n Pay Canal Walk! So Guys if you want to be insulted and treated like crap then Please Visit the Canal Walk Store!
You too might be banned or Not Welcome for Standing up for your Rights!
The saying goes if you can't handle the heat Get out of the Kitchen! Marwaan if your store can't Handle the ScaMright policy Remove IT! SCAMRIGHT STATES AT THE TIME OF PURCHASE not AFTER THE PURCHASE! GULWINAAZ Being CS Manager doesn't understand Simple English and to be Rude and arrogant is the cherry on the Top! How can she be a Manager who doesn't understand lower grade English and to be Rude is the Pits!

Guys let's create public awareness, end of the day we not Dogs, we to have our consumer rights so if Pick n Pay doesn't want our business, don't value us! Then why support Canal Walk!

Remember you Too might be Banned or Not Welcome in the Store! Guys there's other big retailers so why go somewhere were u not welcome! Let's enjoy shopping elsewhere where there's no Rude Arrogant Managers!
3 hours ago
Aashil Maharaj
Canal Walk is the Most Disorganised Store Ever! Pick n Pay Managers are Rude especially Gulwinaaz so Guys don't shop there as they got no respect and treat u like crap! Imagine staff there squashes barcodes not to honour promises and managers make statements to the customers that they don't shop there, so we like some piece of dirt! What nerve? What attitude? Would u want to shop in canal walk where u treated like dirt? ScaMright states AT THE TIME OF PURCHASE, NOT AFTER THE PURCHASE! Please teach Gulwinaaz the English Language, God knows what Managers Canal Walk Got who doesn't understand the ENGLISH Language! Trust me its not Higher Grade! Being a Manager simple things you must be able to understand and most importantly u must have Ethics!

I was humiliated again Today Wednesday 13 March 2013. At 2pm I came across USN box with a paper bacode R329(Barcodes corresponded), when I went to the till it scanned R299! I immediately took the cashier at Till 15 to the exact barcode as Dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer rudely pulled out the barcode and squashed it in front of me the customer! Is that ethics? Imagine that's what Canal Walk employees does RUDE, no Ethics. Dilwinaaz was called who offered no help! She as a manager made a statement that I never buy from pick n pay and I make use of Scanright!

Please also check camera footage for Tuesday 12 March 2013 at 4pm where I purchased pyrex bowls and few other item for R488(card) and thereafter R80 cash! To make that statement is demeaning and I demand action! What kind of manager is that to make such harsh cold statements? Its Pick n Pay Scamright policy!

Marwaan must put his money where his mouth is and view Camera footage Wed 2.00-2.30pm and sort this issue out!

Scanright states at the time of purchase, not after the purchase! Please explain this simple english to Rude Dilwinaaz!

I need feedback ASAP
Today at 12:28am
Aashil Maharaj
ScaMright! Pic n Pay! Why SQUASH BARCODES IF NOTHING TO HIDE! PIC N PAY CANAL WALK IS UP TO NO GOOD! GULWINAZZ, MANAGER actually questions CUSTOMER! Check my WORTH! NO ETHICS, CAMERA FOOTAGE MARWAAN PROMISED? WHERE IS IT? TALK IS CHEAP, That's Pic N Pay CANAL WALK- MORE MOUTH LESS ACTION! What ScaMright policy is this? UP TO NO GOOD! PLEASE REMOVE ScaMright Policy! What a JOKE!

Hi guys! Get what? This is the joke of the century! If you want to be treated like dogs then visit the canal walk store! Beware marwaan the store manager might ban you or say you not welcome in the store! You don't have rights in that store! That's what happened to me! Rude and unprofessional! Story goes like this: wednesday 13 march at 2pm I visited the canal walk store, I came across a usn fat burner combo with a paper barcode r329 but when I went to till 15, it scanned r299. I immediately took the cashier at till 15 to the exact corresponding barcode as dilwinaaz previously said that the cashier must remove the barcode! Then another pick n pay employer rudely pulled out the barcode and squashed it in front of me the customer! Is that ethics? Imagine that's what canal walk employees does rude, no ethics. Dilwinaaz was called who offered no help! She as a manager made a statement that I never buy from pick n pay and I make use of scanright!

Please also check camera footage for monday 11 march where I bought big block bonnita cheese and johnsson uniforms which came to r200 odd rands and I paid with my gold amex card and on tuesday 12 march 2013 at 4pm where I purchased pyrex bowls and few other item for r488 (Card) and thereafter r80 cash! To make that statement is demeaning and I demand action! What kind of manager is that to make such harsh cold statements? Its pick n pay scamright policy! Thursday I visited the canal walk store to buy chicken breasts and before I could buy the breasts I was called to marwaan office who said i'm no longer welcome in the store! I said cool!

End of the day its us the customers that pays this guys salary and even if you lose 1 customer that's not good - we the customers are the lifeblood of pick n pay canal walk! So guys if you want to be insulted and treated like crap then please visit the canal walk store!
You too might be banned or not welcome for standing up for your rights!
The saying goes if you can't handle the heat get out of the kitchen! Marwaan if your store can't handle the scamright policy remove it! Scamright states at the time of purchase not after the purchase! Gulwinaaz being cs manager doesn't understand simple english and to be rude and arrogant is the cherry on the top! How can she be a manager who doesn't understand lower grade english and to be rude is the pits!

Guys let's create public awareness, end of the day we not dogs, we to have our consumer rights so if pick n pay doesn't want our business, don't value us! Then why support canal walk!

Remember you too might be banned or not welcome in the store! Guys there's other big retailers so why go somewhere were u not welcome! Let's enjoy shopping elsewhere where there's no rude arrogant managers!

Mary-Anne Hattingh is Taking awfully long to investigate with no feedback whatsoever! Maybe she requires the assistance of the Scorpions? This matter as confirmed by Mary Anne a price of R649 or a board of R599 doesn't match the scan price of R300 so the Scanright Gimmick is back! Something so simple to understand has been escalated from higher grade to Super grade to understand!
Aashil Maharaj
MARY- ANNE HATTINGH (CONVERSATION)
Oh really! When I asked you to view camera footage for the 18th Feb and to confirm that there was no computer barcode on the RH Fan u bluntly refused. Only when I sent u the proof then only u want to investigate! Why didn't u believe me originally? Do u think I'm MAD or ###ED that I will call a Manager (Thabo) if the item scanned correctly? Do you think I'm stupid? Or is it just because I'm Indian? Are u part of the Marwaan and Alta Scam? So called regional customer service manager, what a joke! I have suffered a lot of humiliation and a justified compensation is necessary! Just as Alta was so bullish as to she would do anything to protect the pick n pay brand, I'm prepared to create public awareness of the Scanright SCAM policy! I have suffered a lot of bad attitude and time in this matter SO a question To ALTA SOLOMON how much compensation to protect the Pick n Pay Brand?SPECIAL THANKS TO MEGAN POWER AT SUNDAY TIMES. Thanks to you Mary- Anne Hattingh that you confirmed that there was a computer Barcode of R649-95 as I was sure there was no Barcode except for the Display board R599-00! But when I scanned it displayed R300 that's when I met THABO(manager). But either way R649 or R599 is not R300 what it scanned! Is this so hard to understand? Trust me its not Higher Grade! Pick n Pay is just wasting my Time and consumers time with this SCANRIGHT GIMMICK! Mary-Anne Hattingh still hasn't got back to me as discussed Monday 26 Feb 2013
Just now

Aashil Maharaj
I have met with Alfa Solomon and Marwaan (customer service store manager) at 4.30pm at the Canal Walk Store Thursday 21 FEB.

The meeting was unsuccessful as both Alfa and Marwaan already decided on the outcome and wasn't prepared to listen! Marwaan is very shrewd as I explained that Russel Hobbs Tower fan is only one and there is no other models or variants so the picture I sent to you with the display board R599-95 and picture of the box and barcode is obviously Scanright policy.

This both denied so Marwaan said if I have a picture of the scanned price which I said NO but said Thabo is well aware of it. He said no I don't have the picture! So I said are U and Thabo prepared to Lie which he smirked. So I asked where is the integrity if senior management from Pick n Pay can Lie, where's the ethics? Alfa then said Pick n Pay is a brand and she would do anything to protect the brand! So assume she too can lie to protect the brand? What a circus!

I haven't met anyone as shrewd as Marwaan and he thinks he's clever and conniving. But thinks is operative word. Just to burst his bubble, I actually do have a picture of the scanned price and just like Alfa I'm too prepared to go to any lengths to expose this racket which lacks integrity and definitely will create public awareness.

I am sending you the pictures of the Display board, Box, Barcode and the Scanned Price! I am busy preparing letters for Hello Peter, Complaints board and I am gathering all my relevent emails including all that I sent to [protected]@pnp.co.za which was never replied and forwarding it to Megan Power at Sunday Times Consumer Watch. Imagine [protected]@pnp.co.za is the store email address and not to receive any reply is shocking. This just proves how disorganised the Canal Walk Store is and the managers like Thabo and believe it or not Marwaan who is the so called Customer Services manager Can't handle customer complaints. You need managers who is honest and has integrity, imagine both Marwaan and Thabo is prepared to lie for each other! This incident has definitely left a huge dent in Pick n Pay's integrity! Luckily I didn't put all my cards on the table as I was dealing with such managers!

Please take a look at the pictures!

Thanking you
A Maharaj
[protected]
Feb 22 at 2:16pm

I have met with Alfa Solomon and Marwaan (customer service store manager) at 4.30pm at the Canal Walk Store Thursday 21 FEB.
The meeting was unsuccessful as both Alfa and Marwaan already decided on the outcome and wasn't prepared to listen! Marwaan is very shrewd as I explained that Russel Hobbs Tower fan is only one and there is no other models or variants so the picture I sent to you with the display board R599-95 and picture of the box and barcode is obviously Scanright policy.
This both denied so Marwaan said if I have a picture of the scanned price which I said NO but said Thabo is well aware of it. He said no I don't have the picture! So I said are U and Thabo prepared to Lie which he smirked. So I asked where is the integrity if senior management from Pick n Pay can Lie, where's the ethics? Alfa then said Pick n Pay is a brand and she would do anything to protect the brand! So I assume she too can lie to protect the brand? What a circus!
I haven't met anyone as shrewd as Marwaan and he thinks he's clever and conniving. But thinks is operative word. Just to burst his bubble, I actually do have a picture of the scanned price and just like Alfa I'm too prepared to go to any lengths to expose this racket which lacks integrity and definitely will create public awareness.
This just proves how disorganised the Canal Walk Store is and the managers like Thabo and believe it or not Marwaan who is the so called Customer Services manager Can't handle customer complaints. You need managers who is honest and has integrity, imagine both Marwaan and Thabo is prepared to lie for each other! This incident has definitely left a huge dent in Pick n Pay's integrity!

I visited the Canal Walk store on Monday at 10am. While shopping I came across a Russel Hobbs Tower Fan, it displayed a certain price but scanned a different price! Thabo was called and he says its not scanright and wasn't at all helpful! I asked questions which he failed to answer! I said if the product displays a price but scans differently obviously that is scanright policy, but he bluntly refused and provided no explanations! Thabo who is a Manager must be more qualified to handle customer complaints and in a senior position should be able to answer questions, he was not helpful and cold. Thabo obviously can't simply take responsibility for his staff(Pic n Pay) mistakes. He says the board should of been removed in the morning, so how is that my problem if it wasn't? Pic n Pay should take responsibility as it was their error so why must I be inconvenienced and receive bad attitude? Customer service in Pic n Pay Canal Walk is appauling and managers like Thabo is providing poor customer service. I always thought Pic n Pay has integrity but they fail to honour its policy. I never invent the Scanright policy so Please Pic n Pay if you can't live up to the policy Remove it! Disgusted

MR A Maharaj
[protected]

I will take this issue up with regional, please provide me with their email address! I'm also going to contact consumer watch!

Thanking you
A Maharaj

On Friday, November 23 we visited the North-Gate Pick 'n Pay shop just to buy a few items. None problem at all we took our stuff and we went to pay at the tills, fine enough there was an old lady in front us who could not find her purse to pay and the lady who was packing the plastics informed us to move to the next till which a woman by the name of Michelle was sitting and had the queue barrier with a trolley (first amazing thing, to close queue isles with dangerous trollies". Michelle told asked us "who sent you here? cant' you see I'm closed" and she told us we need to go somewhere else as she was not going to serve us and she started walking away (second amazing thing, her attitude) YOU DO NOT SPEAK TO SOMEONE WHO CONTRIBUTES TOWARDS YOUR SALARY LISLE THAT. one of the guys in the tills which I can point took our stuff and we paid, Michelle walked back to her till dragging her feet and of course we said a few words to her about her attitude and what she said to us was "WAT SOEK JULLE, VOETSEK". She spoke Afrikaans to us! i don't know what that mean and we laid a complaint to the supervisor who took ma details but has not contacted me for feedback about the case.

Am sick and tired of Pick n pay with their staff that has bad attitude. Am the type that believes that a whole bag that has one rotten potatoe must not be condemned in spoling the rest. I know there's excellent staff in Pick n pays and they offere excellent service. But Boulders Mall in Midrand has a Pick n pay that according to me and my expiriences never offer excellent service. I understand there's an ongoing problem with FNB debit cards the gold ones whenever we purchase we told the Pick n pay machines cant read this card. Now am a person who works in a company that renders service i attend to customers on a daily basis and one of the rules when you render service or dealing with a customer is NOT TO MAKE YOUR PROBLEMS THE CUSTOMERS PROBLEMS! Make the customer understand the problems you have and offer a solution!dont impose your incompetent facilities on the process of me buying something, and leave me there to sort myself out ! I got to Boulders pick n pay today and was at the express till when i was told debit card is not readed by machines and was assigned to another cahsier to help who had a very bad attitude as if i said do the job you do? I dont enjoy my job at times but i never let the customer see the feeling am feeling cuz it's none of his her business, wether am over worked or underpayed or have my own personal problems it's none of her business she/he is there to get and pay for service ...and ma there to generate income for the business! This cashier says my card is declining talking to the packer and threw ma card on the cash desk without conveying the message to me! Am using my money to buy whatever i want and i see no reason for Pick n pay staff to treat us like we begging for products you sell? Do we now have to offer taking your staff for a "Customer -service workshop"? Cuz you dont invest in such workshops that's why you have staff that think they are selling sweets at their Uncle's back room...we dealing with Pick n Pay here the leading and dominant force in retail industry...it's a BIG BRAND! And i isuggest it ships inn or out! If it's not long queue's it's bad service or the bad attitude from stuff! South Africa is the way it is because we accept bad servie from big brands that should invest in selecting the excellent people to do a job, and make people understand the role of thei jobs! Pick n pay stuff is lazy, bad attitude and very incompitent! and i know this complaint wont be attended!

It is amazing and hugely disappointing that PnP - despite inviting feedback, then acknowledging that there is a problem, then promising a solution - STILL does not implement the solution.

Hence, disrespectful and lazy customers still continue to buy cigarettes at the normal tills while non-smoking customers are still forced to wait until the requested cigarettes are fetched from the kiosk.

In response to this complaint, the applicable store-manager phoned me and the bottom-line is that PnP chooses not to risk loosing their smoking-clients (by insisting that they purchase their cigarettes at the kiosk instead of at the till) and that it is totally acceptable to PnP to keep the non-smoking clients waiting in-line (while the cigarettes are fetched from the kiosk).

The meta-message is thus clear: Smoking clients are thus far more important to PnP than non-smoking clients!

My wife and i are frequent customers of the Edenglen Branch. Today we stopped by the store to return meat(Tray of Chops that were expired) and buy the same thing with the expiry date being at least a few days after purchase. We went straight through to customer services and was assisted by a manager by the name of Jan Boom. After my wife explained the problem to him he asked for a receipt, which is understandable, but unfortunately we did not have one as my maid had threw it out. My wife then said to Jan, the label on the package was a Pick and Pay one and also had the Edenvale name of the top of the label. Jan then answered back to my wife and myself in a very kurt and rude manner, that we cannot always bring back items to be returned, this was amazing because of the fact that we took back expired cheese to the store with a receipt about a month ago. Jan then showed no compassion and care to us as customers and further more made us feel that he labelled us as customers that return items all the time. We are customers and as per the CPA, we are entitled and have the the full right of returning food that has expired or has reached its expiry date. As a manager(as Jan claimed he was), he was firstly supposed to apologise to the customer for the inconvenience caused, then assist the customer in a professional manner. The manner that we were treated by Jan Boom was unacceptable and poor. I find it appalling that Jan is a Manager representing such a large group. Jan in my opinion should take a course in customer service and people skills, as his behaviour to us today speaks louder than words, which spells ‘Pathetic’
I requested to speak to the store manager, and Jan Boom refused to give me his number, all Jan gave me was a business Card with the store number, This is my reason for the complaint being put on this site.

This incident happened on Saturday, 19 February 2011 at 14:45 at the Pick ‘n Pay store in Vincent Park, East London. I was standing in the 10 items or less queue. I had unfortunately 11 items in my basket, it was essential 4 tins of beans, 2 punnets of mushrooms, 2l milk, a punnet of broccoli, a butternut, green bean and baby marrow. I was firstly wasn't greeted by the cashier whose name is Thembela Nqabeni. The cashier was not friendly or approachable, he appeared to be fed up and indifferent. He grunted something like "10 items only" and told me to get out of the line, which I waited in for at least 5 minutes. He then started to call customers behind me to be served, leaving my goods on the untouched on the conveyor belt. His argument for not helping me was that I was holding up the line with my extra item. He called for management, which also took time to arrive. The head cashier arrived first, I did not get her name but she told Thembela to serve me and let me get on my way. He obviously did not like that response and still refused to help me and then proceeded to wait for the manager. I was greeted by an insincere manager Michael, who apologized unsympathetically on Thembela’s behalf. Now it seems that they wanted to prove a point they were both adamant that I purchase and pay for 10 items. They rang up the 10 items and then rang up the last item separately making me pay twice with my debit card. I am truly and honestly shocked by this bad attitude and service that I received. Surely PnP employs a screening process for their managers and front line staff.