Pick n Pay
Reviews and Complaints

at 16h55 SA time , i was at the store to buy myself lunch with a voucher i had bought hot chips at the store , i bought an amount of R15 + x2 rolls for myself to eat . i paid for the products with a Claremont voucher i had won , the lady that helped was a tall African lady who served me in a rush and did not even give me the amount i ordered , she gave me an amount for R16

i did not take note of what was happening because i was hungry and time was limited as i had to get back to work

when i arrived in my office and opened to eat the food

i noticed firstly that the food was not wrapped correctly and secondly the chips i bought and paid for was cold , now this is unacceptable and disgusting coming from one of the best retailers in south Africa

i did not have time to go back to the store because of the work i do

The person at the till did not even give me a proof of payment

This issue needs to be prevented so that these issues can not happen again as a regular shopper at the store I'm not happy at all i am very disgusted with pick n pay Claremont

this matter needs to be taken further to prevent this from happening again

The staff is very incompetant, always messing up my order and not delivering on time on 7 occassions, it is unacceptable now they keep saying its the app but its not because the order sits with the store for hours. My delivery time on the app keeps changing and I can never get a proper resolution from anyone at the store. My groceries on numerous got delivered to the wrong address as well.

The tellers are really pathetic, the talk about you while standing inline ir at till, they ignore you while they have a conversation, all round a sick, hopeless people who has no respect, this is now my last time I shop at woodmead branch, how shameful, its like they doing us a huge favour, I will now spend my money at econofoods or spar, never again will I spend 1c at picken n pay, and people need to boycott them, we should say enough is enough, and do something about it.

Good day

Can someone please explain why "skeleton staff" is put on duty at Pick N Pay New Redruth on a Friday afternoon.

I shop their frequently and experience long que`s in a very hot store.

When you query with management you get told its Pick N Pay head office that reduce staff at the tills as a cost saving measure.

This is absolutely crazy!

I bought a packet of chips from pick n pay at midway crossing mall couple of days ago only fi d out that they have expired. I am very disappointed. i bought the products on the 06.02.22 @15:54.

On 05-02-2022 at 14:13 pm I was at Pick n Pay liquor store in Southgate, the cashier by the name of Murendeni Nefolovhodwe refused to pack for me because she was busy talking to the security guy. She bluntly told me that there are no packers.

Let me relate the story. I was using my Nedbank cards to pay and your speedpoint machine was declining my cards, and I was so frustrated because she could not tell me the reason why my cards were declining. I ended using my Capitec card. After paying I was trying to put all my cards in my handbag, instead of her packing for me she carried on talking to the security guy. I said to her I am going to rate your store bad, she answered me back, she said I can go on to rate the store bad she does not care

The service we are recieving at Pick n Pay Mmabatho in Megacity complex is very bad. You'd swear there was no training before hiring them. It becomes worse every minute, im starting to believe that they are now doing it delibarately. Customers are always fighting with cashiers who are so rude. I hate going there but I dont have a choice. You will wait on queues for long while they are chatting to each other, laughing and having a great time while clients are waiting and listening to conversations we not supposed hear. Clients are complaining but nothing is happening. They dont have sense of urgency and they are not hungry enough, no energy, rude, no greeting. We dont deserve such bad service as clients. When you go there one should be prepared for war. Im not happy. Something need to be done because this is getting out of hand now.

Went shopping at Pick n Pay, Durbanville yesterday, i.e. Wednesday, 26 Jan, 2022. I usually shop on a Wednesday to get double points for Pensioner Discount. Logged in at the Smart Shopper machine to load my 2X Rand Earned. Did my shopping and am upset I did not my double points. Complained to a supervisor. Was informed that they give double points anymore. Is this true or what?

I have been trying to resolve issues with you guys with regards to food being off, the vouchers not working and overall bad customer service.

No one is resolving this matter. I keep receiving emails to say someone is on it but they brush it off. This needs to be sorted now.

Yesterday I ordered 11:13 on my pick n pay app, 11:44 I was advised order delivered. No order arrived. I called their customer services with promises that they would call me back, they didn't one person I spoke to his name was Michael. Eventually I demanded the manager after a lengthy wait the manager came on she advised that she would send me a code so that I can re order. 9 times I called yesterday! Still no code and no groceries. They are an absolute disgrace. This may well be their modus operandi, disappear with your money and order. Their head office too, you call and an answering machine advises you all our operators are busy, constantly. They email you back advising they are looking into it, they do not come back to you. I am currently doing an online course for work, 4 hours of pausing my course for this organization. Just liars... Order number 2346474

Disgusting and atrocious service. Numberous phone calls with no assistance whatsoever. Order required for this evening 17 January 2022. NO refund to add insult to injury
ORDER NO. 2329564

Bought product on 31 Dec and have not received it. Phoned customer care several times and when they transfer the call it gets cut. Emailed and no reply. Very disappointed with the poor service I have received

You can not get hold of anyone to assist you. When they give you a number it is the wrong number

At this moment I am extremely frustrated and angry. Just give me the money back ASAP

My name is Koketso Mabunda, on the 5th of December 2021 I purchased a gas stove at pick n pay hyper Faerie Glen and it gave me problems. And on the 22nd December 2021 I returned it and was told that it'll be taken in for repairs. I was informed that they'll call when the stove is fixed. Today is the 10th January 2022 no call from pick n pay. I had to call and ask about the stove and I'm now being told that I have to call on Wednesday or Friday and check if it's back from being fixed. I'm using airtime to make the call, I'll have to use petrol to fetch it. Why should I call them as they are the ones that has to inform me about the stove. I'm not happy with the service and incompetence of the store. I bought the stove because I'm reducing my use of electricity. I'm using prepaid electricity, now it's extra cost for me. Please assist
Thank you 🙂

I bought a Black Forest Cake at the pick n pay at Delmas 03/01/2022-16:21 for my wife birthday. When arrive at home, after the children sing for they mother. She cut the cake for them and they complain about the bad smell from the cake
I tested the cake and it was bad.
I am going to take back the cake to the shop in the morning. I am logging my complain.
It was testing bad and smelling bad.

I encountered poor service from a cashier. Thandi Eli Banda. May I Please have a feedback on what measures you taking.

I received a Xmas dress from a friend. I changed the item in Hillcrest and had to pay in R40 extra. The dress was originally R139 plus my payment of R40 extra it now was R179.00. Understably right. I then tried the dress on and did not like the way it fitted. I decided to go to Westville to change it. Now the lady said she could only refund the dress(179.00) at the sales price. R139.00. But I said that is NOT right, the amount of 179.00 was paid. Which means Mr Ackerman get R40.00 for Free? The Branch Manager Brian also could not understand the complaint? I paid R179.00, I want R179.00 back. Simple Maths? What has happened to the Customer Service now days?
I only hope and pray we all get a response back and that Pick n Pay give satisfaction back to their Customers. So please Mr Ackermann, some of your staff need training. And NO SIR, I CANNOT AFFORD TO GIVE YOU MONEY FOR NOTHING. YOU ARE RICH ENOUGH.

On 16 Dec 2021, I placed an order via the Pick n pay bottles asap app. 15 minutes later I got a message that 3 items were not available could I select substitute items. I could not find any, so decided to cancel the whole order. I called the local store (Observatory) to ensure that the order was cancelled as I the call centre was closed. The next morning I contacted the call centre to confirm that the order had been cancelled and that I would get a refund. They said they had tried to refund but the transaction would not go through. I contacted by bank who said the refund could only be processed once it was actually in Pic n pay's account. On 18th I called Pick n pay to advise that the money had come off my account and they could process a refund. Today is the 27th Dec. I have spoken to 12 agents almost on a daily basis and am still waiting for my refund. I am appalled. I think I may just walk into their head office and demand a refund. I just don't know what to do.

On December 27th 2021, we purchased meat at Pick n Pay. We got home and realized that the meat was old. We took the meat back and the lack of remorse from management was appalling. The changed the meat for a fresh pack and that was it. I know at other stores the y will work out the petrol you spent to go back to the job to return the old food. Petrol is not cheap and whose fault was it to have the old meat on the shelve. I shop at pick and pay Panorama every week as it is closer to my house. I will never shop there again, I'm very disappointed.
Regards
Mr Williams
[protected]

At the store in Phuthaditjhaba Free State, the were goods in cages and cluttered all over the store. It limited the space to move around. The shelfs were empty. The images provide how the store partially looked. It made it hard to shop as a customer. I was not sure if I should forcefully open the cages and get the goods I was looking for or simply exit the store.

I went to pick n pay at Daveyton mall during my lunch time to get some few things since we having a small function at work, then the So called supervisor told me that I should go and queue while they were having a long line and I'm at work isn't that essential workers ain't suppose to queue while on duty? And what upsetted me is that he didn't approach me in a good manner in front of all customers and the rest of his colleagues so I need you to get to the bottom of this matter because I wasn't treated in a good manner I don't know if maybe that's how you train your staff to treat customers?
His name is Isaac from Daveyton mall.