Fiesta Mart
Reviews and Complaints

Hello,

I am a customer here at fiesta #1 on Quitman Street have been for more than
30+ years I was there 11/04/24 around 7:30 that morning I was walking down by the juices. The store manager Jorge was so unprofessional he was yelling at the employee he is so arrogant I was very upset never have I seen something like that I would think he would speak to his employees in his office in private. I don't feel comfortable going to fiesta any more after 30+ years I would want him transferred or fired he was so unprofessional fiesta will loose so many customers because of him. He should not be a manager unless he knows how to talk to people! I'm highly upset at this situation please let there be a change thank you!
Again, his name is Jorge

Parking lot... Looks like a war zone, third world country stuff. Your company spent a lot of money remodeling store for outside to look like that. I see store employees standing outside on there cell phones but not one is sent outside to clean up. The lot should be clean every day. Looks like dump and also free vendors selling tamales out of there cars. I care about my area that I live in that's the only reason why i'm letting you know.

Cashiers keep half my groceries. 3 occasions. 1 Gul hesitated my cashback.had to REOPEN her till!

They work, they need to buy their OWN FOOD

I am disappointed with them. My ppl!

That's not right. I am 65. They know I can't walk back.i spoke to Darius. Nonchalant attitude.

I'm tired of them taking from me. 10/5/23 bout 1:21pm taday.

I would appreciate them to be honest with patrons. No need to steal...ASK?

On Saturday July 1 me a 60 year old female along with a 84 year old female and a 62 year old male were at your store the 62 year old male told me Thay were fallowing him and accusing him of asking customers for money he had his RX that he picked up at the store in his hands mind you he has gout in his legs and walks funny and dresses like a homeless person but he is not we had stopped by chase bank right before we got to the store so he had money I ask him if it was true and he said No then the sacirity asked him to get out of his store I told him he was wrong and that he was profiling him and he should not do that so he got very agresiv with me and told me to leave to I'm 5'2 he is 6'5 230 pounds I'm no physical thret to him as we got to the door he said I should kick you in your back so I turned and said I'm covered by the blood of Jesus and he sprayed me in the face with Mase the ambulance can I couldn't see i couldn't breathe he is going to hert someone if y'all don't stop him I called the manager of store 212 several times he refused to give me the number of the sacirity co.

On February the 23 2023 I left items at the store when I got home I noticed I didn't have the 3 items .so I called the store and told him I was the I left these but I can't come back til my off day to get the item the manager told that was ok just come when I could so on Feb 27 I sent my cousin up there for me cause I can't walk that far he get there the cashier gave a problem so he called me I was talking to the cashier trying explain what happened she hung up in my face so I called the store back the second would not give me her or the manager the phone she hung up the phone on me two so I did not get treated with respect at all the store I was at was 8060 spring valley Rd and I will like to get a message and call back about what happened number [protected] my name is Brandi Smith

On 12/02/2022 I returned to store #20 , at FM 1960 to return 2 avocados my husband bought 3days before and they were rotten inside. After approaching Manager Oscar and showing him the rotten produce he asked if I had a receipt, I said no because one do not hold on to receipt to wait for produce to be ready to use. He was very rude and accused me of keeping the produce too long that's why it went bad. He then said I can only get back two of the same produce. Guess what after returning home and cutting them open same time it's all rotten inside again. Obviously he is selling rotten avocados at his store. I plan on taking them back

again. Oscar was rude enough to tell me that he is not going to take back anything at any other time.

When you see a sale sign at fiesta, houston, fulton for a sale or even a regular price, you better take a picture of it because at the cash register it rarely magically appears correctly at checkout. Plus, if the cashier puts in "her" price from her own mind into the register, that won't match the advertised or regular price, necessarily, either. This is an ongoing battle at fiesta, houston, on fulton. It's amazing the nasty things this store will do to manipulate prices. Don't ever do all your shopping at this fiesta unless you want to take 30 minutes at the register correcting all of the advertised and/or regularly displayed prices manually, yourself. Most people just go there and aren't aware somehow. Its possible most customers can't read english, which is even worse, because that's taking advantage of people. Consequently, if you get home find the mistakes they won't fix their mistakes because they don't make mistakes... As if the customer is somehow out of line. Any other large food store chain in houston does not present and practice such treachery. Just be aware if you find yourself in any fiesta really. I think it's a corporate habit.

Fiesta store #17 on san jacinto. my mom was detained by the managers after a man accused my mom of stealing to his wife. he dragged from the metro but back to the store. where the managers were waiting. the managers believed the man and his wife, who insisted my mom had stolen her wallet (the man and his wife wanted to dig in her purse too. my mom didn't let her, wanted to wait for the police). how could she steal from them my mom is very old! she's close to 80 years and the man and his wife were in their fifties. they all bunched up agains my mom (the managers, and the man in his wife) and made a spectacle of my mom. they didn't even allowed her to call the police. they told her they had clld the police. there was a large crowd gathered around her, close to the front of the store, after two hours (and secretly talking among the manager and the accusers) the manager came to my mom, just told my mom she could go. I tt corporate office on katy fwy, and they didn't even apologize!

The creeps! I can't believe they are doing this to an old lady! my mom didn't have a cell phone. but thank god I bought her one now. so she can call 911. she won't be going there anymore. I advise senior customers to be wary. they man and his wife who accused my mom go to that store. (it was the beginning of the month) if you go be careful. there is a lot of creeps there.