City of Tshwane Metropolitan Municipality
Reviews and Complaints

I bought a recharge voucher on Monday, I entered the code but keeps on failing. I phoned Tshwane electricity department that same day, they gave me a reference number and said that someone will come to assist, today is Wednesday I am still waiting, almost two days now without electricity. I have already phoned numerous times and everytime they tell me that somone will come. Why is it taling so long just for someone to assist?

My house is empty since Sep 2016, done renovations. Took leave on 24 Oct 2017 to go to Customer Services. Query was submitted with regards to the account. Called at 14:00 today, couldn't hear the person answering, hold on, hold on and then transferred to nowhere. Also received a treatening phone call from Mirriam at Debt collectors to state that I must pay my rates and taxes on the same property. Informed me to call customer care - what is customer care if they don't help you at all? This is PATHETIC ! USELESS !
How can Tshwane charge me miscellaneous charges of R615 662-68 for a residential house bill - also pay sanitation and water where there is nobody living in the house. THIS IS RIDICULOUS!

Good day

We have a problem with street lights that are not working since last year November in Ekangala, Dark City. We go to work in the early hours of the morning and come back late in the evening, is too dark. We catch buses and is so scary waiting at the bus stop in such darkness. Women get marked, so is not safe. We will appreciate if you can get Eskom to fix that the lights.

Last year Eskom added more street lights and we so relieved that it will give more brightness in the street but now most of are not working, so it seems like it was just as waste.

I bought a house portion 6 of erf 680 in riamarpark bronkhorstspruit in 2016. The property was registered on 19 april 2016. From the time of registration I have been paying monthly municipal rates onto previous owners municipal account [protected]. I had no knowledge that I had to open a municipal account under my name. I used to receive statements which were still under previous account holder. I paid municipal rates on to this account up until from april 2016 up until august 2017. Up to this point account number [protected] was up to date. I had no knowledge that I had to open new municipal account under my name. After I was made aware of this, I opened new municipal account number [protected] under my name in august 2017. I informed the municipality that I have been paying municipal rates into previous owner account and I ensured that it was up to date. Municipality informed me that they were going to refund all the money that I had paid from account [protected] which belonged to previous owner into my new municipal account [protected] that I have just opened. Municipality recently sent me statement showing that I owe them +- r10400. When I went to enquire about bronkhorstspruit municipality has informed me that they have refunded this money to the previous owner's lawyers. The previous owner's lawyers have transferred the money to the previous owner. Municipality want me to pay this money again which is unfair. The money was supposed to be transferred into my new account

I received an account today of just under R20 000 from the municipality. Apparently they have made a calculation error for the last 16months and have undercharged me for electricity. I should now pay in the R20 000. This is an impossible task. How can such mismanagement lead to me as consumer carrying the brunt of this? I have no idea how to resolve this or how to get this paid.

It is very big disappointment that this poor service is continuing in your department and nothing is being done about it.

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Primary
complaint
A
account supervisor
your consultants in water and sanitation is not at their post..was supposed to sort out documents...Louise Griezel is never there..either on lunch ...
M
Matsobane J. Ledwaba
to Stephens, me, Russel
13 days agoDetails
FYA

From: account supervisor [mailto:[protected]@gmail.com]
Sent: 24 August 2017 08:00 PM
To: Matsobane J. Ledwaba
Cc: Nuku Sehlabo
Subject: complaint

your consultants in water and sanitation is not at their post..was supposed to sort out documents...Louise Griezel is never there..either on lunch or sick leave... noticed her in a shopping mall after I was at the counter..

so I think your staff is stealing hours abusing sick leave

HI

I just received notification of my latest utility account [protected] on this property - it is RESIDENTIAL! One single dwelling! How do you get to R66 125.00?! I demand that you rectify this account immediately. No one has stayed at this property for 5 months, and I am NOT paying first and then only getting it resolved like before (R11000 YOUR MISTAKE WITH METER READING!)

You did not even bother to contact me regarding my previous complaint ticket [protected]! where I questioned two different water meters and readings put on my account! I submitted the query below to customer service via email on 23/7/2017. I received auto-confirmation, saying someone will get in touch but NOTHING has happened. Please see my latest account (July) and you will see two DIFFERENT METER NUMBERS on the bill. How come you are charging me for TWO meters? It is only one property and my meter number is [protected]. PLEASE RECTIFY, no one is staying at this property at the moment so the water usage should be NIL/ZERO.

I have been given a 19000 bill from the municipality, I couldn't understand y. I went to them they said I should bring an affidavit, which I did, they came and inspected my house, found nothing. Still it's five months they can't remove the billing i'm always in their offices but, the person who is supposed to remove this bad bill apparently ignores my complain, I don't know what to do i'm a single mother, i'm tired of going to the offices, my bill scares me. Are they taking advantage that i'm a young woman then no one cares?

On friday 28 july 2017 early in the morning we wake up with no water, the pipe has burst underground of the water meter, that makes this a council error to fix.

We phoned the call centre before 8h00 report this as urgent, as the water is running 2 blocks down the street. Ref 851912, parker str, riviera, pta.
The agent told me they will attend before 17h00 that day.
We phoned after hours could not get any answer after holding 20 min at a time on a cell phone call.
Saturday 29 july 2017 still no water, phoned 4 times with spending 20 -30 at a time on a cell phone. They have escalated this as urgent every time.
This time the agent told turn a round time is 24 - 48 hours?
Who is right and who is wrong?
Sonday 30 july 2017 still no water. Spend time with another 2 or 3 calls of 20 min each, all they say they can only escalate this via email there is no other way.
I told the agent this is now 72 hours what are the next level, answer: they
Can only escalate this as urgent.
Today monday morning 31 july 2017 still no water!
You cannot use the toilet. Shower or cook, this is now 3 full days.
I need to spend another lot of money again today on cell phone callsand promises.
We cannot rate the service because there is no service.
How can you let a paying household for more than 3 days without running water.
This is unacceptable.

I owned a property at 291a julius jeppe st waterkloof pretoria. It was sold and transfer took place on 2 june 2016.

I had to pay I had to pay 4 months in advance, an additional r7000 in advance for the municipal account to before the transfer could take place, and I was promised this money would be returned. Nothing has happened.
I now reside in cape town so it is not an option to go into the municipal offices to have the matter attended to.

I have subsequently sent several emails to the attorneys, tshwane customercare as well as the city council member for the area mr philip nel, who subsequently approached the regional hotline. No feedback or response has been received, and tshwane is still sitting with my money.

How do I proceed to get the money back? Nobody is responding to any of my queries.

Sm voges

I requested funds to be transferred from one account to another as I paid into the wrong account by mistake. I submitted the proof of payments in january already and I still did not get assistance. At the moment my electricity has been cut off because I am told I owe an amount of r2506 which was supposed to be transferred from another account.
Can somebody please resolve the issue as soon as possible as this is now inconveniencing me.

My details are: kgomotso thubisi
Id# [protected]

New ref: 680
6995 ext 36 olievenhoutbosch, centurion
Acc no [protected]
No electricity at all in the house, this has been going on and on. Almost every month, I don't think the so called "technicians" know what they are doing. They always say the meter box inside the house is not in sync with the one outside (street box) but the they have not yet sort it out.

This time when my food in the fridge get spoiled, I am going to ship them straight to tshwane municipality offices. Throw them right on top of the front table/reception! I'm just sick of this

Good evening

I have been having challenges with tshwane municipality, where I was billed on a meter that was stuck.
The electricity meter got stuck around august 2015 @ 40565 and I only noticed that it was stuck in january when they sent a bill saying my actual reading is 56363, and I asked how was the reading taken where as the meter was stuck, and when I asked for records on how the readings were taken and who took the readings, I was never shown.
Then again an actual reading was taken in march 2016 @ 48397, while the meter was stuck @ 40565 as per attached picture.

I have made enquiries at the city of tshwane offices to resolve this matter, however it was not resolved to my satisfaction, because the meter was changed in april 2016, however the billing of the faulty meter still carried over.

I would like city of tshwane to bill me as from april 2016 when the new meter as fitted.

I would appreciate your assistance.

Regards

Wisani risenga

Account no. [protected]
[protected]

On the accounts we received from the city of tshwane since january 2016, we saw that we were actually billed for the waste removal of 2 dustbins @ 2 x r214.88. We bought this property in august 2011 and since then we only had one dust bin. We never realized that we were actually all the time billed for waste removal of 2 dustbins as the account was never specifically stating so, since the beginning of 2016. All previous accounts just stated waste removal and the amount payable.

As soon as we have realized the mistake, we emailed the city of tshwane's customer service centre to mention that there is a faulty billing on our account and to ask what we can do to correct the account. After several emails we were told that we should go to the police station to give an affidavit that we only have one dust bin, send this document to the city of tshwane and then the account can be corrected.

I obtained the affidavit and send it to the city of tshwane's customer service centre. Again several weeks went by. We have sent several emails for the account to be corrected and finally the account was corrected to the billing of only 1 dustbin in april 2016.

We do however request a credit for the previous faulty billing of the account. I have sent various emails to various people and it is now a year later - I am still waiting for the credit of the previous faulty billing to be applied to my account.

I am a widow and a pensioner with a very small income.in order to earn some extra money, I have been letting my house (bianca singel 64, montanapark, lot 83 with mun. Acc # [protected]) to tenants for 15 years now. The current tenant, mr. John vos (tel [protected]) have been renting the house since july 2016. The tenant has been using prepaid electricity. The municipality of tshwane alleges (without any proof whatsoever) that the tenant has been using the house as a business and that the amount of electricity used by him is too small and that he therefor had tempered with the meter. He denied all the allegations. There is also no proof of tempering. Mr. Vos went to the police where he made a statement in this regard. According to the municipality I am - as the home owner - responsible for an amount of r175 000 which includes fines! The tenant, mr. Vos, apart from making a statement at the police, went to see ms. Betty chuene with all his evidence (her phone number [protected]) on 4 january 2017. A dispute was furthermore lodged with kabelo f molukanele (counter # 8 at meter records). Nobody responded until this very day. I want to sell my home, but I am unable to do anything with the fictitious "debt" against my property. Please assist.

The dusbin was delivered at my place and no explanation of the charges and I was not around I don't know who signs for it. Now m paying more charges on waste management when I need clarity and solution no one is willing to give me solution. I logged a case n no one came back to me when I call they take me from pillar to post. Its long overdue its been long now. Acc number is: [protected]. I need assistance please help

Tshwane, namely mr peta at head office closed 10 accounts and failed to transfer credit to the rates and taxes account. 5 of my properties electricity was disconnected causing much unhappiness with my tenants.
Example being account [protected] has a credit of r2980.81, this account was closed and not transferred to rates and taxes account - [protected] which was disconnected last week. On ten 12th of jan 2017 jerry lekalakala emailed me proof of the credit (r2980.81) and assured me that this credit will be transferred? It's the 31st of january 2017 and nothing has been done! The new account still reflects that account no [protected] owes r2, 389.00 and is payable now! I have phoned, emailed and sent queries on the tshwane website and no one corrects this credit.
What further can one do as the director sam chepape at tshwane also fails to respond to my numerous queries and emails?

Good morning

On friday afternoon 27 january 2017 the following sequence of events occurred as explained below. The series of events and phone calls made to the call center makes it plainly obvious that there is a problem on the back end billing system of the smart metering system. At first I am r-0.79 in debt, I make a payment of r500 to the account above and suddenly I owe over r7000.

This as a formal complaint of the smart metering system.in the same breath I must compliment a lady by the name of sebenzile at the smart metering call center. She made every effort to understand my plight and offered her assistance.

Sequence of events on friday 27 january 2017:

Sms received:

16h30:

Warning! Prepaid smart meter account:[protected]?, meterseadc0002006?, r-0.78 balance is flagged for disconnection. Please top up your account. From cot

16h50:

Top up payment of r500.00 for account [protected]? On 27/01/17 at 16:50 was successful. Account balance is -7324.28. From cot

16h53:

Warning! Prepaid smart meter account:[protected]?, meterseadc0002006?, r-7324.28 balance is flagged for disconnection. Please top up your account. From cot

It was during this time I contacted the smart pre-paid call centre at [protected]. The lady I spoke to pointed out that because there is an 's' in what she thought is a reference number that I should call city of tshwane. I contacted their pre-paid call centre at 19h14 and they tried to forward me on to smart meter but I was disconnected.

19h06:

Warning! Prepaid smart meter account:[protected]?, meterseadc0002006?, r-0.78 balance is flagged for disconnection. Please top up your account. From cot

At 19h30 I again made contact using the above number to the smart meter call centre and managed to speak to a very patient and helpful sebenzile who explained that on her side she could not see a payment made to this account and explained that my account is now r9000 in arrears. She escalated this and says that she will call me back on monday and requested that I try get a proof of payment for the most recent payment from the bank tomorrow 28 january 2017.

I have full faith that sebenzile will assist in resolving this matter. As you can imagine I am confounded at the discrepancy in the series of sms messages and how the online involve and top up history shows a payment of r500 but the system used by the call centre does not reflect this. I have attached the most recent invoice as supporting document.

Here is an excerpt from the email sent to my immediately after I paid the r500 this evening:

"dear customer,
A top up payment of r500.00 for your prepaid smart meter account: [protected]? On 27/01/17 at 16:50 has been successful.
Your current account balance is r-7324.28. Please view further account details on the self care portal.

Regards,
City of tshwane (cot)"

Good day
I have sent an email already a week ago.
The grass on the verge on the corner of beagle and florianne road in pretorius park is proving to be a high accident zone as the grass is very long. All along the beagle road past the property 559b.
There was a path cut however this does not assist the drivers on this road.

Please send someone to cut the entire verge along beagle road please.

I have had numerous cars almost crashing into me along the corner near 559b

Thank you
Julie davison-white
Resident