City of Tshwane Metropolitan Municipality
Reviews and Complaints

On the 26 June 2018 my car was impounded by the metro police for wrongful parking. When I collected my car I indicated to the metro police team that my car is been damaged cause you pull it out in the middle of other cars. I was told to go and submit my complaint to City of Tshwane Gezina office where I was referred to Legal Department of the municipality.

I submitted all the documents and given this reference number: 10/4/1/18/532. As I was following up on the matter was advised it still under investigation.

On the 21 November 2018 I was send an email to inform me that my case is rejected as the metro police indicated they never damaged my car. I asked what criteria was used to reach at that decision cause the metro police are denying the damage of my car and you agree with them. I was told because the Legal Advisor of Tshwane was representing the Metro Police they have to agree with what the metro police is telling them

I am raising a concern as I feel the outcome of the case was unfair and leaves me with an expenses of having to fix the car.

Regards,

Vulani
email address: [protected]@gmail.com

/On the 29/1082018 I went to the customer care center in Laudium to sort out the electricity issue. We had paid the bill late because we do not receive a municipal bill we have to request it over and over so we were not totally sure what to pay however we have paid more than the bill and proof was sent to the service agent, he then said he will get them to reconnect they then came Monday and reconnected and then again on Tuesday afternoon when my kids were at home gentleman from the municipality insisted on coming into the house, they were aggressive and rude swore at the kids and said if they do not open they will disconnect and they threatened that they will show the kids they will disconnect the lights m y daughter showed them the reconnection ticket received on the 29/10/2018 and the one said that means [protected]@@@ all to them and still insisted on letting them in. I was on the phone and I had asked them to just give me 15 to 20 minutes I will be home by then he then still persisted and said he needs to see the meter, I then told my daughter to let him in and show him the meter he walked through the house switching lights on and off in the bedrooms, they refused to show identification, they swore at my mom who is a sickly old pensioner, they were bitterly rude and their body language was aggressive as well. my kids were very scared. I mean is this the way we need to be treated despite sending several proof of payments to the municipality via email, I sat on the phone with the customer call center for longer than an hour all at my cost but still got no joy, we stayed awake but no one came to switch on the lights, my kids could not study nor could I put my mother on the ventaliser machine as she had an asthma attack and still today no one has been to reconnect the lights. I have several reference as well as sent several email and still nothing. attached is the reconnection ticket which is clearly dated 29/10/2018 and then the guy disconnects again on the 30/10/2018 and refuses to see the documents and states it mean [protected]@@@ all...

City of Tshwane 3 August 2018

Re: Account: [protected]

Since I bought the property May 2017 I have been to your offices monthly, to try and get my account sorted out for Rates and Taxes and Water. 1 Feb 2018 the Rates adjustment was mad and the 1st month all was in order.

NOW in August month again, ANOTHER Property Rates Adjustment 25/6/2018 - D90000324 - R3555.48 Incorrect.
Valuation of my property CHANGED but is not R1 050 000.00 !
Valuation R 725 000.00 as per JNL in Feb 2018!

I have the small house on the Stand, Unit 2 811 A. All attached documents EMAILED

The Property in the front 811 B, Unit 1 have the big house with a flatlet, NOT ME?
Valuation Roll is incorrect!

Both Properties were bought for the same price at the same time! Front house is bigger with a flatlet and mine is the small duet.

Please reverse D90000324 R3555.48 and Adjust Property Value as form 25/6/2018 to R72500.00!

See MY Property Valuation Adjustment already done on - 1/2/2018 - R5289.01 for property

PLEASE CREDIT AND ADJUST PROPERTY VALUE

YT & CH BOSCH
811A 26th AVENUE
Rietfontein
Cell: [protected]

Account number [protected]
Prepaid meter switched off and electricity switched off called the call centre on 22/10 reference 510/22 and still waiting for a technician to come and assist i have been without power for three days and counting. Everytime i call the call centre all they tell me is they can escalate the call and nothing else they can do. What do i need to do to get this resolved.

Account: [protected]

Old Case number : [protected]
New Case number: [protected]

1. Municipality of Tshwane since 7 Aug 2017 not taking water meter measurements.
2. Charging Billing at Guesstimate rates which is fraudulent
3. Exposing power cables when Water Meter leakage was repaired in 7 Aug
4. Tshwane's resolution to problem caused by pure neglect, by passing ownership to the Resident, to request Photos of the meter reading. This services should and is required to be fulfilled by the Tshwane offices, based on the fact that the Meter is owned by Tshwane and not the Resident/Home owner.

We, Moeletsi NLD and KH
Account No.: - [protected] (Tshwane municipal account)

We have applied for conversion to prepaid electricity on 15/06/2018 and have paid the necessary fees. We are still awaiting further communication from the municipality regarding when the installation (conversion) will be done. I have sent an Account query on 20 August 2018 and still did not receive any communication from the city to date (27/08/2018).
1. 15 June 2018 - Application and payment were made. We were told the installation should be made in about two months.
2. 20 August 2018 - a query was made on e-Tshwane portal. The query was just referred to [protected]@tshwane.gov.za on an email that we were copied in. No further communication was received from Tshwane.
3. 27 August 2018 - A follow up complaint was laid on the e-Tshwane portal. The complaint was just referred to [protected]@tshwane.gov.za on an email that we were copied in. No further communication was received from Tshwane.
4. 03 October 2018 - A walk-in follow-up was made at the Akasia centre. All we were told was that the person dealing with the issue is on leave and only coming to work on Monday the 08 October 2018. We were just given that person's office number to call when they return from leave.

We have paid for this service an amount of R2277.81 on the very same day that we applied for it. We are not owing anything to the municipality as it stands today.

Regards
Moeletsi Darius and Hope

My Property was transferred 21 Feb 2018. Tshwane account number [protected].

To date no refund received or any communication whatsoever. I moved to Cape Town so am unable to go stand in their queue even if I want to

Did numerous calls (being directed to numbers that are never answered) and e-mails to [protected]@tshwane which all remain unanswered and unattended to. Please help!

CJoubert [protected]

On 26 July 2018 just after 13hoo I went to the Centurion customer care centre of the City Council of Tshwane to try to get an account for a specific stand of our CC. The employee was extremely rude and arrogant. He ended up screaming and shouting at me, to such an extent that David Naidoo in the office behind the counter came out and apologised for his behaviour. The employee refused to give me his name but he was working at booth nr 6. When I could not give him a photograph of the watermeter but only the number of the meter he got up, took his green lunch box and said he is not going to help me any further and going on lunch now, and left. When he came back an older lady, a "Gogo" reprimanded him and said to him that he was extremely rude to me and that he cannot treat people that way, he started screaming at her to such an extent that David Naidoo came out again and put his arms around him in order to restrain him. At that stage I just left the offices. I feel that he was beyond disrespectful and rude to a customer, and he was definitely racist toward me and refused to help me because I am I white woman. All his screaming traumatised me and I was tremendously upset when I left the offices.

Good day

We dont have water in my house since yesterday.There is a pipe burst in front of my house and there is gushes of water from the pipe even now.I am residing at 3012 Painted Lady Street, Amandasig Ext 76, Pretoria, 0182.

I could not go to work today because there is no water.This matter was reported to City of Tshwane Municipality but no one came to fix the pipe.

Ref no:C3141684.
My contact no:[protected].

Thank you for your attention.

2016-06-18
Tshwane municipal account: [protected]
I receive my municipality bill with random municipal charges on my account, and the latest is to the value r2477.33. The other months the cost ranges from r100 to r300, and other months without the specific charge at all. When inquiring this with the customer care on what the charges relate to, this was the response:

"thank you for logging your query with us, your service request number is:[protected]

With reference to your enquiry kindly note that the transfer too place in 2016 the was a period that you were not charged for the rates and taxes but it is not specified on our system therefore you are kingly advised to visit rates and taxes department for further detailed explanation about these charges."

Visiting the rates office I was told to just pay.

I refuse to pay the charge which clearly the city is trying to push down our throats, the charges seem illegal and need assistance to obtain an order to remove them.

My engineer have submitted plans about six months ago for approval for storm water at a new development of 19 flats in Capital Park. Stand 1246, 274 Malherbe Street, Capital Park. These plans were approved during May 2018. However, with the best intentions in the world I cannot get hold of Mr Chris Etsebeth to obtain a copy of the plans so to proceed with the rest of the approval! He has promised me the approved copy many times, but to no avail!

Can somebody please assist to wake up this section.

A call was lodged with regard to electricity prepaid meter not accepting token to load prepaid electricity. Refer to ref no 25/26'. It was communicated that the mattee will be resolved after 10 hours. SLA was not met and Every time was told that technicians are coming. Only after the fifth call the consultant was still reading incorrect info on the system which I tried to request them to fix with every call I made. I have details of each and every person I spoke for further escalation.

Acc: [protected]
Good day,

The electricity meter for this account is not working, this is a very very very old meter that is still inside the house. It has not been working for a long time even though we have reported it and City of Tshwane is only giving estimates on the account, we have mailed through photos showing that the meter has been standing still and still no response from Tshwane, this is unacceptable, we have applied for and paid for a pre-paid meter last year already through a company:
Pre paid tshwane /online prepaid
Vendor 425
Duke Ave 13
Irene Farm Villages
E-mail: [protected]@onlineprepaid.co.za
[protected]@prepaidtshwane.co.za
Website: www.Prepaidtshwane.co.za
Att: Bain Jolly
[protected]
Your previous mail says we must find out how far this is by visiting the walk in center, where we have applied for the Prepaid, to check how far they are with our installation. We cannot do this as we did the application on-line through the above agent, so we are urging you to please go and replace the meter or install our prepaid meter urgently as the meter is not working and you cannot bill us "estimates". As a matter of fact you cannot bill us at all as according to this meter we are not using any electricity! so rectifying the problem! We have already paid an account over R50, 000.00 because of Tshwane not wanting to sort this out. Now it has started all over again, estimates, estimates...….
Every month we get a ridicules account and we do not even have a electric stove but a gas stove and only 1 geyser.
I think it is extremely poor service from the City of Tshwane!
Regards
Ilse van Wyk
[protected]

Our neighbour's name is Bertie van Zyl. His address is 793, 33rd Avenue, Villeira, Tswane.
He running a business from home and causes so loud noise with his bakkies (their are hooters on which demand by the mine). They driving the whole day in and out and cannot live in peace anymore. That is a residential area and definately not industrial area. We talked to him on a good manner, but he chased my wife away from his premises.
Please advise me if he can run his business from the above mentioned address and if no, please stop him that we can have peace in our neighbourhood. My dogs going also mad when this hooters siren is on and I will definately report this matter also at the SPCA.
My name is Chris van der Walt and I renting the house by Willem Buitendag and our address is 795, 33rd Avenue, Villiera, Tswane. My contact number is [protected].
We start moving in there on January 2018 and he was several times warned to stop these industrial noise.

Good morning I have requested a technician since yesterday 01 April 1018 for Reconnection I was promised three times that they will send someone to no avail. Late in the evening the call center agent told me people knocked off. We are off the grid and have a sick person in the house whose medication requires refrigerator. I'm staying in Karen park 6934 Serengeti complex. You can contact me on [protected]. Hope u assist on this regard.

Regards

My account reference [protected].My water meter get dirty consistently and results meter readings being estimated with high rates. This happenes for the second year concecutively. I reported to City of Tshwane and got a hold a promise that my account will be held until proper consumption is determined during a period of 3 months. However a unturn was made through electricity disconnection to my house. I reported again at City of Tshwane offices in Pretoria where I got promise of reconnection after 6 hours.This 6 resulted into 4 days still counting to date despite follow ups on [protected]. Everything I store in refrigerator is rotten after 4 days without electricity.

On the 31st of January 2018 I made an EFT transfer of R4000 into the City of Tshwane's account. The money was meant for a plot I bought in Grootfontein. My mistake was to deposit the money into a Zambezi account for a plot I sold a while ago.

I then wrote customer care. Details of my exchange with them follow:

From: velaphi msimang
To: [protected]@tshwane.gov.za
CC:
Sent: 04.02.18 13:32:15
Subject: Mistaken transfer query

Hello

Please indicate how I can get reimbursed for depositing R4000 into the City for a plot I sold a long time ago.

The money needs to settle my other City of Tshwane account.

I effected the transfer by phone on 31 January 2018.

Thank you for your assistance.

On 9 Feb 2018 11:06, wrote:

Good day

Please be advised to send us the proof of payment, also state from which account should the amount be transferred from -to.

Regards

Customer Care

---------- Forwarded message ----------
From: velaphi msimang
Date: Fri, Feb 9, 2018 at 7:10 PM
Subject: Fwd: Payment confirmation
To: [protected]@tshwane.gov.za

Good morning

Please find attached proof of payment that went for a different transaction from the one it was meant for.

Please transfer the money back to VZ Msimang, Standard Bank Current/Check account, Branch Secunda, account number (xxxxxxxx)

Your cooperation is highly appreciated.

Regards
Velaphi

[End of email trail]

Since then there has been no response from the City of Tshwane. Instead, I got an email from their debt collectors (see below) this morning:

Dear: MSIMANG V Z 2018/02/17

NOTICE IN TERMS OF SECTION 129 OF THE NCA

City of Tshwane-[protected]

We are members of the Association of Debt Recovery Agents and registered in terms of the Debt Collectors Act. Your account has been handed over to TS Legal Services to assist our Client, City of Tshwane in the enforcement of its Debt Collection and Credit Control policy.
Our client advises that you are in arrears in excess of 90 days in the amount of R5834.65, which remains outstanding.

The above mentioned account is in respect of (rates imposed, and or services rendered) charges levied for services rendered on GROOTFONTEIN RIETVLEI VIEW.

In terms of Section 129 read with section 130 of the National Credit Act 34 of 2005, we hereby give you notice that you are in default of your duty to pay the Municipality for rates imposed, and or services rendered, as defined above.

1. Your duty to pay the amount referred to above arises from legislation, by-laws and/or service agreements applicable to the utility in question. For the
sake of convenience we refer to these obligations as the agreement.
2. The amount in arrears you owe to City of Tshwane is reflected above. It includes the permitted interest and charges contemplated in sections 101
and 105 of the National Credit Act.
3. We are instructed to demand from you, as we hereby do, payment of the said sum within 20 (twenty) business days from the date of the demand, being
a delivery notice by hand, e-mail or mail.

We are instructed to bring to your attention, which we hereby do, that failure to settle the arrears in full, or alternatively to enter into a suitable installment arrangement for the settlement of said debts, within the prescribed period of 20 (twenty) business days from date on this notice, will result in Legal proceedings being issued against yourself without further notice for the recovery of the above-mentioned arrear debts together within interest thereon and an adverse listing on the Credit Bureau.

Should you be unable to pay this amount immediately, and wish to make a suitable arrangement, you are urged to contact one of our call centre agents at [protected]

In terms of Section 129 of the National Credit Act, no 34 of 2005 you may refer the matter to a debt counsellor, alternative dispute resolution agent, consumer Court or ombudsman within jurisdiction, with the intent that the parties resolve this matter or develop and agree on a plan to bring payments under the credit agreement up to date.

PLEASE NOTE THAT PAYMENTS CAN BE MADE INTO THE FOLLOWING BANK ACCOUNT WITH THE REFERENCE NUMBER.

Name of account : City of Tshwane
Bank : Standard bank
Account Number 1 : your Account number(use M45 form)
Reference to be put on slip : [protected]
Telephone numbers : [protected] / [protected]
Please fax deposit slip to : [protected]
Email Payment proof : [protected]@tslegalservices.co.za

Yours Sincerely

ON BEHALF OF TS LEGAL SERVICES
Operations Manager: Hope Selaledi ([protected]@tslegalservices.co.za)

I have applied for electricity prepaid meter in January 2016 and to date the meter is not installed. I have communicated with the municipality more than five times and I don't get any feed back. I sometimes get estimates billing and the municipality is dragging their feed to do the installation. I went to cancel the application but it was never cancelled. I am thinking of getting the private company to install the meter for me as it clearly shows that the municipality is not willing to assist me. alternatively I should get a refund with interests.

Good Day
Account no: [protected] or 1554788
Section/Unit S0011
I have sent the claim form to [protected]@tshwane.gov.za and
[protected]@tshwane.gov.za since the 19 January 2017 but I did
not get a respond. I received an email from Annemarie Burger on the 19 May 2017 informing me that the refund application has been submitted for approval and once finalized it will be refunded via the EFT system to the conveyor attorney. On 26 June 2017 I received another email from Annemarie Burger saying please contact your conveyor attorney in this regard as we are waiting for confirmation from their side to finalize the process. On the 28 June 2017 I received an email from Nicolene Engelbrecht of Engelbrecht Attorneys saying we have applied for the refund at City of Tshwane and we confirm that we have not received the refund yet and will notify you once we have received same and this email was also sent to Annemarie Burger.

Annemarie Burger say they are waiting for my conveyor attorney to lodge a claim and my conveyor attorney sent an email to her about the claim and this was about 5 months ago but still the matter has not been resolved.

Called the call Centre on Monday the 6th November 2017, to log a call regarding my faulty meter and i was told that a technician will come at home, and i had to leave work to wait for a technician which never pitched. And i called this number 012 358 2423that was given to me by one of the call center agent. On this number i spoke to a guy that was very rude and when i asked for his name he dropped the call on me and he never answered the phone, i called more than 8 time and no one answered

Regards
MT Hlahla
[protected]