Clarins’s earns a 1.4-star rating from 67 reviews, showing that the majority of skincare enthusiasts are dissatisfied with beauty products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
extra firming day lotion 50ml
Date purchased 1st October 1917 at Heathrow duty free
I purchased the lotion and discovered at later that the pump dose not work on the bottle so cannot access lotion.
On arrival in New Zealand where I live I went to Clarins counter in duty free in Auckland and they said we had to contact Clarins.
We have receipt and bottle if required
As the product is not fit for purpose we would like replacement please or failing that a full refund. (UKPD 44.95)
clarins
I purchased 4 clarins products from the istanbul turkey duty free shop, clarins counter on the 11th of September 2017. I was on my way to London.
However on my return to Sri Lanka I noticed the code on the packaging. Could you please advise whether these products are within expiry. As when I checked on fresh.com it indicated that it had expired.
Your early response would be appreciated.
I have been a longtime clarins user - but this is the first time I checked the code as I had another unopened pack from another range.
All products have been bought from clarins shops.
clarins home candles
I received one of your candles as a gift. I lit the candle for no more than 4 hours as you can see from the amount that has burnt away. Thought nothing of it and the following morning myself, husband and 2 daughters woke up with black bits in our nose. We found this very strange. It was only when I went into the room where the candle had been lit and found the walls were covered in a black like film. The curtain which was white was now black and the white UPVV window is now covered in black too. This is a safety hazard and should be removed from sale straight away. I now have to buy a new curtain, clean the windows and re-paint the whole room all because of your candle. I expect a reply regarding this asap. I have photos available that I can send to you to show the candle and the damage.
clarins roll-on deodorant trio
for years i am using the perfect Clarins deodorant spray, which i always buy at the Ben Gurion duty free shop, 4 together in one parcel
at the 30th of June i was leaving for china for a month and planned to buy again 4 bottles of spray
this was not available, so the lady of the shop succeeded to sell to me "3 roll-on deodorants (travel exclusive)"
i didn't like it so much to change from the spray to roll-on's but she ensured me that it is perfect, and doesn't leave stains. i didn't want something else than the Clarins product so finally i bought the three of them (no option for just one): some 68$!
expensive but worthwhile if it is good.
but it was definitely not refreshing but instead very sticky and uncomfortable, it made marks on my clothes and the worst part: i have been smelling very bad for a whole month and felt very embarrassed
please i want want to change the two left roll-on's for the perfect sprays
i cannot do without your sprays
i don't want to throw away the roll-on's which were so expensive for me but i also cannot give this useless product as a 'present' to somebody else
where can i give them back to you and change them for the sprays?
in a couple of weeks i will be flying again from Ben Gurion airport (Israel)
can i change it there? will there be sprays again in the duty free shop?
clarins revitalizing gel
I am a regular customer of Clarins.
I bought a bottle of Revitalizing Gel from Kuala Lumpur international airport. When I tried to use the bottle and realize the bottle pump was not functioning. I simply could not open or use the entire bottle in anyway. It was in tact and brand new. I brought the product back to clarins stores and none of them was able to assist me. I am very disappointed and would like to seek your assistance as it is a brand new bottle and it has not been use.
Kuala Lumpur, malaysia
Skin spa - klcc (Kuala lumpur)
On the above date 04/11/ 2015. I went for facial in Malaysia KLCC, when finished I was asked when I was leaving the country, I told them the same night they told me about the promotion if I buy product above MYR 800 The facial was free, I accepted and bought product worth MYR 862.70, I was presented with the box of the product, I trusted Clarins it is one of a reputed brand where I will not be cheated, but they took advantage of me because I was leaving the country, when I came back home I noticed that one of the product was empty(Supra Serum 2015 30 ml worth MYR 550), was empty already used. I am really disappointed all the money I paid to have an empty bottle. I attached my receipt if you can help. my contact is : [protected]@gmail.com
Replied
Cruel and uncalled for employee treatment
When one thinks of CLARINS, one thinks about their cosmetics and who uses them, mothers, daughters, sisters, aunts, cousins, grandmothers, grand daughters. One would think that a company whose clients are mostly female, said company would be in tune with fairness to the female population as consumers, mothers, or employees. TRULY THIS IS ANTYHING BUT THEIR FOCUS!
If anything, CLARINS, as a company, is extremely insensitive to the female population's roles in life and needs. The company is focused only on the revenue. Lacking in the skills to focus on the population that supports them and treats employees, who make them MILLIONS, with such insensitivity that it is of extreme concern.
Think twice before purchasing a CLARINS product and what it is they promote: unkind, rudeness, insensitivity, violating FMLA, extreme harshness, disrespect of female employees, and just truly plain ignorance of the female populations needs, the primary consumers to whom they market their products too.
If CLARINS, ever posted an ad with a picture of a mother and child, knowing the company from personal experience, I would vomit on the spot. The are clueless about the nature of a relationship of that magnitude! WALK AWAY FROM THE COUNTERS LADIES, and save your purchase for a company more attuned to who you are, your needs, and what your about!
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear about the issue with the Clarins product that you purchased. Please feel free to return the item to the original point of purchase so that they may assist you with a refund or replacement.
Sincerely,
Jamie
Clarins US
Today I purchased two (2) Radiance plus golden glow booster. I have vitiligo and need this product to 10 my white skin. There were only two on the shelf and I purchased both. One has leaked out and was sticky. So I see that half the Booster product Is missing. Please reimburse $32 the cost of one bottle.
Today I purchased two (2) Radiance plus golden glow booster. I have vitiligo and need this product to 10 my white skin. There were only two on the shelf and I purchased both. One has leaked out and was sticky. So I see that half the Booster product Is missing. Please reimburse $32 the cost of one bottle
Went to woolworths menllyn looking for foundation.. But m disappointed that the lady who assisted me gave me wrong type of foundation for my skin type.. Now m frustrated with sumthing that does not suit my expectations the painful part is my R500 went down the drain
Please look at the previous complaint I have submitted today.
I have just examined the jar and there is a hairline crack in the glass. This is obviously how the thin shard of glass got into the cream and then cut my face.
I have kept the jar in case you need to see it.
Regards
Miss Rebecca Sian Todd
Not only is it bad for health and skin but it is also looking cheap and 70's.
There is a new policy to even have nylon socks, something that was done in the 60's. All that is a problem to many women who are allergic to synthetic materials. It is also unbelievable that such a successful corporation wants to save on the uniforms for their employees.
I have been buying this product for years and it's brilliant! But last night I put it on and a small shard of glass in the cream cut my face. Fortunately I was at the bottom of the jar and not at the beginning because I would be too afraid to carry on using it.
I look forward to your response.
Kind regards
Miss Rebecca Todd
Clarins Reviews 0
If you represent Clarins, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Clarins complaint handling
-
Clarins Contacts
-
Clarins phone numbers1800 861 8881800 861 888Click up if you have successfully reached Clarins by calling 1800 861 888 phone number 1 1 users reported that they have successfully reached Clarins by calling 1800 861 888 phone number Click down if you have unsuccessfully reached Clarins by calling 1800 861 888 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling 1800 861 888 phone number100%Confidence scoreAustralia800 808 818800 808 818Click up if you have successfully reached Clarins by calling 800 808 818 phone number 1 1 users reported that they have successfully reached Clarins by calling 800 808 818 phone number Click down if you have unsuccessfully reached Clarins by calling 800 808 818 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling 800 808 818 phone number100%Confidence scorePoland8800 770 06068800 770 0606Click up if you have successfully reached Clarins by calling 8800 770 0606 phone number 1 1 users reported that they have successfully reached Clarins by calling 8800 770 0606 phone number Click down if you have unsuccessfully reached Clarins by calling 8800 770 0606 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling 8800 770 0606 phone number100%Confidence scoreRussia+33 170 489 043+33 170 489 043Click up if you have successfully reached Clarins by calling +33 170 489 043 phone number 1 1 users reported that they have successfully reached Clarins by calling +33 170 489 043 phone number Click down if you have unsuccessfully reached Clarins by calling +33 170 489 043 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +33 170 489 043 phone number100%Confidence scoreFrance+1 (866) 325-2746+1 (866) 325-2746Click up if you have successfully reached Clarins by calling +1 (866) 325-2746 phone number 0 0 users reported that they have successfully reached Clarins by calling +1 (866) 325-2746 phone number Click down if you have unsuccessfully reached Clarins by calling +1 (866) 325-2746 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +1 (866) 325-2746 phone numberUnited States+1 (888) 328-1922+1 (888) 328-1922Click up if you have successfully reached Clarins by calling +1 (888) 328-1922 phone number 0 0 users reported that they have successfully reached Clarins by calling +1 (888) 328-1922 phone number Click down if you have unsuccessfully reached Clarins by calling +1 (888) 328-1922 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +1 (888) 328-1922 phone numberCanada+44 127 977 4215+44 127 977 4215Click up if you have successfully reached Clarins by calling +44 127 977 4215 phone number 2 2 users reported that they have successfully reached Clarins by calling +44 127 977 4215 phone number Click down if you have unsuccessfully reached Clarins by calling +44 127 977 4215 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +44 127 977 4215 phone number100%Confidence scoreUnited Kingdom+49 800 252 7460+49 800 252 7460Click up if you have successfully reached Clarins by calling +49 800 252 7460 phone number 1 1 users reported that they have successfully reached Clarins by calling +49 800 252 7460 phone number Click down if you have unsuccessfully reached Clarins by calling +49 800 252 7460 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +49 800 252 7460 phone number100%Confidence scoreGermany+39 800 630 911+39 800 630 911Click up if you have successfully reached Clarins by calling +39 800 630 911 phone number 1 1 users reported that they have successfully reached Clarins by calling +39 800 630 911 phone number Click down if you have unsuccessfully reached Clarins by calling +39 800 630 911 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +39 800 630 911 phone number100%Confidence scoreItaly+7 495 775 0606+7 495 775 0606Click up if you have successfully reached Clarins by calling +7 495 775 0606 phone number 1 1 users reported that they have successfully reached Clarins by calling +7 495 775 0606 phone number Click down if you have unsuccessfully reached Clarins by calling +7 495 775 0606 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +7 495 775 0606 phone number100%Confidence scoreRussia+34 900 314 151+34 900 314 151Click up if you have successfully reached Clarins by calling +34 900 314 151 phone number 1 1 users reported that they have successfully reached Clarins by calling +34 900 314 151 phone number Click down if you have unsuccessfully reached Clarins by calling +34 900 314 151 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +34 900 314 151 phone number100%Confidence scoreSpain+852 29 946 238+852 29 946 238Click up if you have successfully reached Clarins by calling +852 29 946 238 phone number 1 1 users reported that they have successfully reached Clarins by calling +852 29 946 238 phone number Click down if you have unsuccessfully reached Clarins by calling +852 29 946 238 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +852 29 946 238 phone number100%Confidence scoreHong Kong+81 334 708 545+81 334 708 545Click up if you have successfully reached Clarins by calling +81 334 708 545 phone number 1 1 users reported that they have successfully reached Clarins by calling +81 334 708 545 phone number Click down if you have unsuccessfully reached Clarins by calling +81 334 708 545 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +81 334 708 545 phone number100%Confidence scoreJapan+60 321 414 076+60 321 414 076Click up if you have successfully reached Clarins by calling +60 321 414 076 phone number 1 1 users reported that they have successfully reached Clarins by calling +60 321 414 076 phone number Click down if you have unsuccessfully reached Clarins by calling +60 321 414 076 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +60 321 414 076 phone number100%Confidence scoreMalaysia+65 68 386 333+65 68 386 333Click up if you have successfully reached Clarins by calling +65 68 386 333 phone number 1 1 users reported that they have successfully reached Clarins by calling +65 68 386 333 phone number Click down if you have unsuccessfully reached Clarins by calling +65 68 386 333 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +65 68 386 333 phone number100%Confidence scoreSingapore+27 118 096 300+27 118 096 300Click up if you have successfully reached Clarins by calling +27 118 096 300 phone number 1 1 users reported that they have successfully reached Clarins by calling +27 118 096 300 phone number Click down if you have unsuccessfully reached Clarins by calling +27 118 096 300 phone number 1 1 users reported that they have UNsuccessfully reached Clarins by calling +27 118 096 300 phone numberSouth Africa+82 805 429 052+82 805 429 052Click up if you have successfully reached Clarins by calling +82 805 429 052 phone number 1 1 users reported that they have successfully reached Clarins by calling +82 805 429 052 phone number Click down if you have unsuccessfully reached Clarins by calling +82 805 429 052 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +82 805 429 052 phone number100%Confidence scoreSouth Korea+886 809 006 677+886 809 006 677Click up if you have successfully reached Clarins by calling +886 809 006 677 phone number 1 1 users reported that they have successfully reached Clarins by calling +886 809 006 677 phone number Click down if you have unsuccessfully reached Clarins by calling +886 809 006 677 phone number 0 0 users reported that they have UNsuccessfully reached Clarins by calling +886 809 006 677 phone number100%Confidence scoreTaiwan
-
Clarins emailshelp@clarinsusa.com100%Confidence score: 100%Support
-
Clarins address5-7-9 rue du Commandant Pilot, Neuilly-sur-Seine, 92200, France
-
Clarins social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Clarins company
Double Serum
BeautyTrends
4 reviews
ProsurX
7 reviews
All Things Ankara
8 reviews
Royal Spa Corporation Factory & Showroom
3 reviews
Gade Cosmetics
6 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.