Classic Firearms
Reviews and Complaints

YOU CANNOT FIND A BETTER PLACE TO BUY A FIREARM FROM ANYWHERE! I ORDERED A MOSIN NAGANT 91/30 WITH THE ISZHEKA MARKINGS.OK THATS ALL THAT WAS LISTED AND I WAS HAPPY TO FINALLY B ABLE TO GET ONE AFTER THEY WENT OUT OF STOCK. WELL AFTER A COUPLE DAYS I DIDNT HEAR BACK AND NO TRACKIGN INFO WAS SENT OUT, I WAS LIKE HMMMM, THATS UNUSUAL. THEN I GET A PHONE CALL WITH AN APOLOGY FROM CLASSIC SAYING THEY NO LONGER HAD THAT MODEL, WOULD I ACCEPT THE TULA AS A REPLACEMENT! WELL I'M NOT AN AFFICIANDO BUT I KNEW FROM READING THE AD THAT THIS IS THE MORE DESIRABLE MODEL. I'M LIKE, OF COURSE, THERE WAS NO REASON TO CALL. THIS CLEARLY SHOWS THAT CLASSIC FIREARMS IS A FIRST CLASS OPERATION WHO BELIEVES THE NEXT CUSTOMER IS THEIR #1 PRIORITY. DO NOT HESITATE TO SHOP WITH THEM. THANK YOU!

- I have no excuse... I used to get my reloading supplies in town at Outdoor Warehouse for many years. Well, they had a wide choice of weaponry too. If I needed something off the beaten path, they would "hook me up". Then, to my horror, they closed up shop!
I now get most of my reloading stuff online (diamond K brass), or when The Wolf's Den is in town (gun shows). Otherwise it's unimpressive Gander Mountain or overpriced Scheel's, and it is all mainstream "normal" stuff.
Then, when I was looking for steel 30 round mags for my AK instead of tackle boxes, I was striking out hard. Buddy of mine clued me in to Classic Firearms. OH MY WORD! Instant everything - right to my home screen! You have been put on my favorites toolbar, and now my first call! I can't even believe it... speechless.

I just bought an AR15 diamond fluted barrel from Classic Firearms.

FAST 1. ORDERING: When I ordered my barrel I was in a hurry and did not use the website, I just called them on the phone. They were super nice, very helpful and the process was FAST.

FAST 2. PACKING AND SHIPPING: They processed and shipped my barrel the within a few hours of my phone call!

FAST 3. CUSTOMER SUPPORT/FOLLOW UP: The whole process was flawless and I really appreciate their proactive efforts. Proactive things like sending me emails when they packed, shipped and when it was delivered. All along the way they kept me in the loop! They immediately put their customer support into action as soon as I received my product. They contacted me offering to help in anyway they can, making sure I was satisfied. WELL I AM SATISFIED... AMAZING!

I work with businesses constantly in the firearms industry. Most of them barely answer their phone, yet alone emails. They are generally slow, unenthusiastic and honestly not very helpful! This is NOT the case with this company at all. I've had several experiences with them and they are always fantastic. Their post order emails keep you informed as to where your order is and get this, they FOLLOW up with you via email. Forget that they have the best prices on the planet on almost all of their products, forget that they have a great selection and many repeat customers like myself. Personally, I like doing business with a company that values my order, big or small and who doesn't have a problem showing that they're Christians and have a sense of humor too. Fantastic Company, great product selection, great prices, great customer service. Why would you buy from anywhere else?

I have to say that I am extremely happy with the experience and mainly the rifle I ordered. I ordered the M39 Finish Mosin Nagant with the hang tag and when I went to pick it up at my local FFL, well everyone was wanting it. The rifle had a couple of small dings on the bottom of the forearm but they look like they were from shipment into the U.S. and I was expecting this. I was expecting to see some small surface rust but I have found not a bit and the rifle appears to have never been fired. I racked the bolt while at the FFL and it was extremely stiff and tight. I feel that this rifle might have never been issued with the condition it is in. I plan on doing a complete cleaning in a day or two and check the head space and then off to the range to spend some time with this lovely M39.

Thank you for the service and if this is any representation of how you do business, I plan to keep doing business with you for future purchases.

All I can say is WOW!

I placed an order for a 16" 1-8 Stainless M4 profile barrel and a couple of G21 mags on 11/22/2015 order # XXXXX. I received a confirmation of my order, the same day I received an email with the status and the ship date with tracking information. I received an email of shipment and an email of delivery on 11/27 (very well packed BTW)!
I have done a lot of buying on line form all sorts of vendors. I love being able to see this type of service and it is probably the best communication I have ever had with a vendor AND we are both in NORTH CAROLINA!
I have purchased from Classic Arms in the past both on line and at gun shows and with this type of service will defiantly continue this partnership.
Please pass this along to all of those who work really hard to make this happen. IT WORKS, you commitment to your customers is what will make you grow! Thank You.
I have included the president of the company that I work for in this reply so that we can learn from your example. Again thank you.
Sam

I NEVER EVER WRITE REVIEWS! With that being said I have to write one for CLASSIC FIREARMS. They blew me away that much that I have to write one. Long story short I had a question as to why my order wasn't shipped and it was three days since my order was placed. I emailed Classic Firearms customer service and they answered promptly! I was shocked! I asked this wonderful individual about my order and even asked if I could get my Oder before Saturday. It was Tuesday when I got a hold of them. This awesome person from the customer service told me what was wrong and said they would take care of my order personally. I didn't even expect it but, I received my order the NEXT DAY? I was blown away! Not only did she answer me but sent my order priority overnight! I never ever had a customer service like that? It's those things that make a company Even Greater on top of great product for good prices. You also don't come across customer service like that! Whatever it is they are doing other companies need to take notes! Keep doing what your doing classic firearms you just got a customer for life! My next project will be building an AR-10! Guess where I'm shopping? Thanks classic firearms for the awesome experience!

First time I used this company and the last. I ordered a carcano M91 surplus rifle. They advertised a two days delivery. It took almost a month for gun to be delivered and several emails from my part to follow up. Their response it is not effective and their claims are not correct. It is better to indicate a delivery date of three weeks in advance and have a happy customer.

I purchased several mags and they were all processed and shipped in a reasonable amount of time. The last one took less than 24hrs to get a tracking number. I purchased a 10mm Kriss Vector and its been a few days and its still waiting to be picked with no tracking number. Soo im assuming it just depends on what your purchasing but from my experience so far they have given me exactly what I've paid for. This may be a different review if my firearm purchase ends up being funny.

Great company . Thank all of you. Good updates on delivery.

I'll give them a 5 despite the negative reviews I used them anyway.. they had a gun mag. I could not find anywhere else.. abit high priced . But that's the times we are in.. these guys got the part out to me in like 5 days ! Ive got no complaints whatsoever.

Best prices when items are available. I see lots of negatives. I have not experienced any of these issues. I am patient, and get that volume is high etc etc. nothing has failed to show up. In fact, more often than not things show up before I get tracking info. I have spent many thousands of dollars on their website in the last 6 months. Happy with everything

Like the guy below me said, they are shipping things to you when they can because times are hard for everyone right now. I have yet to receive my 2 drum magazines, but I know they will come and I'm not rushing them or blowing up their phone because I appreciate them even offering what I want at a low price. If you can't afford to wait for something when EVERYONE knows that ammo, guns and accessories are at a short, then YOU are the problem, NOT THE COMPANY. Stop being Karen's people.

With the number of products that Classic Firearms handles over time, it is natural for any company to have unhappy customers. However, personally, I have ordered numerous firearms, magazines, ammo, and accessories from them and have never encountered any issues. There are some individuals who may be seeking freebies or discounts. In my opinion, Classic Firearms is the best. If you have a problem, it is important to communicate your concerns in a respectful manner via email, as being rude will not yield positive results.

I'm seeing a ton of negative reviews, & I attribute it to a lack of patience but we're in a pandemic regardless of how you feel about it. They're likely swamped so things may take longer. Also, I personally wouldn't purchase a firearm I haven't held in my hand first but I get it. All that said, I've ordered a ton of ammo from Classic Firearms, a magazine for my S&W M&P 2.0, and AmeriGlo night sights (either before or during pandemic). Minus a couple of the ammo shipments, everything else was on time. I'll still go with them because their prices are pretty solid all things considered.

Wow, I felt compelled to write a positive review here after reading all the negative ones. I have bought two guns and multiple shipments of ammunition from Classic Firearms, and I always received the items in good condition and on time. Just recently, I purchased a large quantity of 9mm ammunition at a reasonable price for JHP rounds. It arrived in perfect condition and surprisingly quickly, despite the current challenges faced by the shipping industry in terms of driver shortages. I am extremely satisfied with the service provided by Classic Firearms.

I see lots of bad reviews, and I bet they are deserved, but in my case they were fine. I ordered a box of Russian Nagant revolver ammo, in the spam can. While it took a while to process the order, it was under two weeks, and the can just arrived. Boxed discretely and the can looks in good shape. Haven't opened it yet, but I expect good things. I think from all the other reviews that they are struggling with some average-to-subpar customer service experiences, but in my case, I was satisfied. I gave them the full 5 stars. I'd be 50-50% on whether I'd order again from all the negative reviews, but I probably would give them a chance anyways.

If you're a spoiled man baby who demands instant gratification, classic firearms is not the place for you. I won't lie, it took 27 days to receive my pistol. Most the negative reviews on here are people throwing a fit after 2 weeks of waiting. But here's the deal, times are crazy, and inventory is scarce, so I'm happy to wait a few weeks for a pistol that other stores have been sold out of for months, and will continue to be sold out of for many more months. I've now made 2 large purchases through Classic Firearms without any problems other than wait time. I trust them enough to continue shopping with them and would recommend them to others as well.

The ammo is fine for the range but my main concern is with the customer service from CF. I purchased 4 cases of different caliber ammo along with other items. Everything I received was as expected except for the 9mm ammo was short 105 rounds (3 boxes only had 15 rounds each instead of the 50 it should of had) the shipping box didnt seem to be tampered with so I assume it either happened at the factory or CF. After weeks of going back and forth with *** and providing him with all the info and pictures he asked for he tried to blame it on fed ex who naturally denied the claim and then informed me that I was out of luck! Really! I purchased over $1200 worth of stuff and instead of doing the right thing they lost a loyal customer over $30. If you choose to buy from them you better hope there are no issues as they dont seem to care about the customers who keep them in business

Wish I had read these reviews first. Agree their customer service is the pits. They sent one item to correct shipping address (), another item to the billing address (), the third item they canceled. Since I'm not at the billing address, the item has sat in front of the house five days with no help from them nor *** Needed to call an old friend to go pick it up for me. Since this place is not open weekends, I could not call them the day I received the email saying it had been shipped, it was delivered that same day. Really? Call them Monday, Hear back ia email asking me to rate them, but nothing about helping with the wayward package. Additional phone call later am told it had been shipped and that is the end of their involvement. Guess that is the real end since I will never buy from them again. Oh, and they spam your email address, 25 emails in three days with only 3 dealing with my orders.

Purchased a firearm rated as good/very good, really should have been poor. Finish completely worn off, rifling very worn, hammer damaged, safety inoperable, and mags that had to be pried out with a screw driver. I submitted a review on their website and they deleted it without posting it, class act there. Not a wonder they
Always seem to have good reviews on their site.

I just purchased the Cimarron PP405LSFW. I have had three (3) fail to fire rounds in the first attempted 44 shots. The hammer strike was misregistered striking the round way off center - see photo of box of ammo – Note 3 FTFs in lower left corner of box. In all cases, the gun was indexed to that round via drawing the hammer back. Thus, there is some serious flaw in the mechanism that caused the misregistration. I don't know if this is a single bad chamber or random. I have had two sets of 6 shots that did fire all chambers? So, it does not happens every time. As this is the first box of ammo, I feel that this is a need for a return and replacement, not just some warranty fix issue. This is pretty bad for a revolver.

Classic Firearms (CF) required that I go through Cimarron, not through CF. Having 3 FTFs in the first box of ammo for a revolver is a defective pistol. I am absolutely dissatisfied with CF's response.

Over that past six or seven years, I have made tons of purchases with this company with no issues, but as of late, that has gone downhill and gone fast. Last year the company sold me a six year old rifle and the previous year's model as new without any notification. I wrote them concerning the matter and that's when it all began. They never answered my correspondences and further orders placed after that began having product issues, delivery issues, pricing issues and so forth. In each case I continued trying to correspond with the company only to be met with them further ignoring them. It has now come to a head because one of the orders I have attempted to get update statuses on that they have been ignoring the whole time was finally answered yesterday. I was informed I need to shop elsewhere, with no explanation given, but yet the company continues to deluge my email inbox on a daily basis. I only inquired about the purchases because there were legitimate issues with them and only after having been continually ignored, did my anger begin, because THAT'S where THEY'RE going to go with this. It's ALL ONE SIDED and THEY are the good guys and I am the bad guy. I have the entire purchase history and correspondence histories for everything sent them as well as the lack of replies or length of time it took them, for the one or two times that they did reply. I only asked why I was illegally sold a six year old rifle as new and where my orders were. I HAD MUCH MORE to add here, but the character limit is inhibiting that. That hurts my allegations. I will provide my years of purchase history and then I will ask you why suddenly they began to ignore me and issue no customer service or responses. The entire affair is absolutely pathetic and there is one person there that is causing this with their childish attitude. No professionalism at all. NONE. Product_Or_Service: firearms and accessories

Sent me the wrong firearm compared to what was ordered. Upon providing photographic proof, they still are trying to say they sent the right firearm. I purchased on 12/05 an ATI OMNI 7.5" AR Pistol (sku: ***) however what was sent to me was the 10.5" version of this gun which is not at all the same firearm. I immediately emailed Classic Firearm customer service with a detailed explanation including links to both their products and asked for a remedy. I was then asked for photographic proof of the firearm, to which I sent 3 pictures including this ATI OMIN 10.5" AR next to another different brand 7.5" pistol to show for comparison. A few days later they offered to refund me $80 or return the product. Considering I had already paid shipping, tax, and now had this gun in my name and having done & paid for the background check as well as the transfer, I told them I would accept either a $100 refund or to their benefit a $150 store credit to keep my money and my shopping with them..to which i even mentioned I'd buy another $900 firearm. I had to follow up 4-5 days later as they gave me no reply, to which they asked for a picture of the generic box it came in. I provided the pictures and noted the sku sticker said 7.5" but clearly not what I received. They replied back w/ "you received the correct firearm, thank you for your shopping". To which I replied with disgust and then further relinked both their products showing the differences between the two as well as took MORE photos of the firearm w/ a tape measure to show clearly that I received a 10.5" version rather than the 7.5" version. It should be noted this is also my 3rd and final customer service complaint/issue with them sending something that was different than listed/described on their site. It feels like this company is potentially selling firearms that are listed incorrectly and thus possibly improper serial numbers which is hugely worrying.

I received a different product than what was described on the website at the time of purchase. Good afternoon, hope all is well. I recently made a firearm purchase with Classic Firearms on June 15 and I received the item on June 18. To my disappointment the firearm I received was not as it was described on the website at the time of purchase. On the website the firearm was described as a Sig Sauer P229 that included an accessory rail and SIGLITE Night Sights. The firearm I received did NOT include the SIGLITE Night Sights but most importantly did NOT include the accessory rail. The item I received was also described as "Factory Certified As New Condition" on the website but the item I received shows more wear than I would expect. It looks to be an earlier and older model Sig Sauer P229. There were several sections on the website describing this item. I took screen shots of the description of this firearm from the Classic Firearm website and highlighted where description included the accessory rail, Night Sights and factory new condition. I attached the screen shots to an email along with the nature of my complaint and sent it to Classic Firearms on June 18 and on June 22 and I have not yet received a response. I paid a total of $660.91 on this purchase and the firearm I received is no where near worth this amount and I would have NOT purchased this firearm in this configuration or condition. Though I was extremely disappointed I do understand mistakes can happen and with everything going on in the world during this time I know these mistakes may be more likely to happen than usual, but I honestly feel that this was not the case and that I was intentionally led to believe I was receiving the item I actually ordered, in other words I was scammed. Over the last 20 years I've ordered dozens of firearms from other reputable companies and some not so reputable and I have never had any issues what so ever.

Rifle arrived in a torn up box with water damage plus the barrel of the rifle was scuffed & water damage on the manual. Shipping insurance purchased. Order # XXXXXXXXX Ms. Jennifer C I was just contacted by the FFL dealer (Bullet Trap LLC - Plano) that received a DB .300 AAC rifle (arrived today by*** Tracking # XXXXXXXXXXXX on Friday July 17th at 12:22 PM received by J Watson) which I recently ordered from your company and they remarked that the box was in unusually bad shape and included damage to the interior components including a scuff on the rifle barrel and water damage to the manual. (images and order invoice attached) His assessment (his name is Tyler if you want to call them yourself at The Bullet Trap - the number is below under their logo) was that it looked like the box had actually been submerged so it is possible that even the functionality of the rifle is in question at this point. (I have not yet had a chance to go up there and look at it yet in person) Also if you notice on the invoice I happened to pay extra for shipping insurance. While I realize it was not your intention to have this happen, given the fact that I have already had to "go the distance" with your company earlier this year regarding the Hi-Point Carbine Delivery Caper, I would strongly suggest you make one or more generous concessions in my favor regarding this issue. And if the rifle does not work, all bets are off as if I understand the shipping insurance offered by your company should cover that issue completely - am I correct? Product Details: *** Shipped By Tracking Number ***XXXXXXXXXXXX Corroborating Witnesses (staff at receiving FFL dealer known as "The Bullet Trap") *** Plano, TX XXXXX Phone (XXX) XXX-XXXX Fax (XXX) XXX-XXXX

I purchased a faulty trigger for a firearm, they've had it back for 3 weeks and it hasn't been checked in I I purchased a Fostech Echo Sport trigger (model number 4041) with shipping & handling for $288.76 on May 14th,2020. I would leave the date that I received the product, but not only has the page that let me access my tracking number been disabled, my entire account has been disabled. I received the product ~5/29. I tested the product on 6/3 and found it to be extremely faulty (as this is a product essential to the firing mechanism of a firearm, you can imagine the danger this poses.) I requested a refund on 6/5, received confirmation that "my product was indeed eligible for a refund" on 6/9, and was promised a return label would be sent to my email address. After 6 business days of them insisting the label had already been sent and that I must be missing something, I received the label in my email inbox on 6/17 after I had to provide a secondary email address (not my email) for them to send it to. I promptly sent the product back on 6/17 and it was received on 6/22 (confirmed with Victoria C. 7/3). I was then informed that the return process would take 1-2 weeks to process, and 1-3 business days for the refund to go to my account. 3 weeks after the product was received, both Victoria C. and their supervisor Suzette G. confirmed that the product had not been checked in or begun processing. Victoria C. also threatened on Classic Firearms behalf that if the product was "not received within 90 days of the purchase day the cost of the shipping label would be deducted" from my refund. It has been ~60 days since purchase date and I have given them ample benefit of the doubt to handle this promptly, but I am afraid that the company is attempting to keep money they do not deserve to. The company has one email address to send all customer service questions or complaints, no phone number, no live chat, and no actual information to aid me with this issue.

Promised exchange on defective product. Exchange was denied amd was asked to pay doh le shipping on the same defective item. I was sent a defective firearm (had chips around the area of the ejector making it an unsafe item. Order# XXXXXXXXX RMA: XXXXX I told them about the issue and was promised an exchange. They covered shipping back to them. Once the item arrived it was tested and found to be functional. And asked if I wanted it I would have to pay for shipping. I called back today. I explained I had no problem paying shipping as long as an exchange was made. Person on phone said yes exchange could be made if I paid for 43+ on shipping to cover the trip to them and then back to me. (Shipping one way is 21 dollars from their office in NC to Florida) I explained that was unethical as I paid for shipping to me to begin with and they already paid shipping back for an unsafe item. I would gladly pay 21 to be shipped to me as long as the firearm was exchanged. Person on phone refused to work with me I asked to speak to management and was transferred to someone named Katie. Manager Katie said that on her notes the gun was not defective and I would be getting the same gun back and If I refused to pay it she cpuld get me a refund. I explained to her that I didn't want a refun . Just please exchange the gun and id gladly pay 21 dollars to be shipped to me. She kept insiting the firearm was not defective and if I refused to pay the shipping I could get a refund. I asked to stop everything and please work with me as I am willing to work with them. She was twisting my words saying I did not want to pay for shipping. I explained for the 3rd time that I am more than glad to pay the 21 dollars in shipping as paying 43+ for an occurence that was out of my hands (receiving a defective firearm to begin with) was unethical. As long as the firearm is exchanged. She kept saying there was no defect and that I refuse to pay shipping. I broke down and accepted the refund because there was no working with them whatsoever. I have sent a picture of the gun along with this so you guys can see the state of the firearm they sen .

The rifle that I received was not as advertised. The overall grade promised was "very good to excellent", and professionally cleaned and refinished. The listing that I purchased from listed the rifles as "very good to excellent", and having been professionally stripped, cleaned, and refinished; then reassembled to proper spec. The first thing that I noticed when I went to pick it up was that the wood, had it been correctly graded, was in "fair to good" condition at best, with deep dents and bruising present throughout, and a noticable crack running behind the crossbolt on the right side. Being a surplus rifle, I decided that I was just unlucky, checked to make sure the barrel was intact, then went home. I immediately put it under light and began checking for mechanical function, and discovered that the safety lever sounded like it was being dragged through sand. I began to disassemble the part, and immediately noticed ACTUAL SAND seeping out from around the screw that held it together. In fact, the entire safety assembly was caked in dirt and carbon, and had to be thoroughly cleaned twice before it operated smoothly. Next I started to strip the entire rifle, only to find more and more grime from the far reaches of the British Empire; in screw slots, or any little nook or cranny where it might like to hide out. The rifle had never been cleaned. More troubling was the fact that the finish on the metal pieces could not have been professionally redone. The receiver has several spots of surface rust, either from a lack of finish, or improper bluing that turned into rust. Small moving parts suffer the same fate, either lacking finish or showing signs of oxidation that has hidden underneath of another moving part. Last item: The head of the crossbolt that holds the bottom foreend to the receiver had been sheered off at some point in time, meaning that a major structural part to the rifle was broken. To conclude: "Very good to excellent" condition? No. Professionally cleaned and refinished? No. Reassembled to proper specification? No. I've attached the single picture that hopefully adequately demonstrates at least a few of the preceding points, and plenty more are available. I reached out to their customer service team on 6/1, and have not received a response.

Ordered on 01/06. Paid over $1200.00 and the company will not ship me my goods. I did receive one item, the flashlight within 10 days. On 01/06 I ordered over $1200.00 of merchandise. Classic Firearms website stated 5-10 days till order shipment. After 10 days and no shipment I tried calling to inquire on order status. I was disconnected on at least 5-6 times. Subsequently, I tried emailing customer service. The website stated 1-2 days for email response. I heard nothing back for over a week. I continued to call with the same end result of a disconnect. Finally on the 26th of January, I got an email response from Victoria stating she was checking on the issue. After several more days of emailing and getting excuses about moving warehouses and phone issues, I was finally able to talk to someone on Feb the 5th. They promised my order would ship the next week. Still unhappy I requested to talk to a manager. The service manger I spoke with, was completely unconcerned with my issue and only stated I will give you a refund or I can shipped the order the following week. She basically dismissed me and my concerns. Still wanting the merchandise, I agreed to the following week shipment. The next week came and went with no shipment. It was then back to the emailing with little to no response and constant disconnects when calling. Again on February 19th I was able to talk to someone. This time it was a Veronica(?). I told her about the emails to Victoria, her lack of action and the promise to ship my order two weeks prior by the service manager. Veronica stated that the order slip through the cracks, would be shipped by February the 23rd, and that she would track it for me and let me know. On the 22nd, Victoria finally responded to my emails and gave me the same story about moving and shipping delays stating she was not sure when my order would ship. My order has been in the "Processing, Packed" status for the last two weeks. My complaint is the lack of action, failed promises, and inferior customer service that Classic Firearms has displayed. Not to mention that they immediately process my credit card payment and failed to deliver the product in a timely manner. I did receive the flashlight within 10 days. I made one other order since and also received those items within 10-12 days.

Charged for Items not sent and after almost 30 days of trying to resolved issues with them I was hung up on and told it wasn't their problem. I understand that I can only file on one complaint at a time and this is for the first order #XXXXXXXXX, I wanted you to understand the full extent of the situation. 1.I placed an order of 4 items on 6/25, order #XXXXXXXXX. The Sku #'s 1 of ***- did not receive $44.99 4 of ***- did not receive $12.99 for a total of $51.96 1 of***S- received but defective $7.27 1 of ***-did not receive $15.99 plus 13.22 for shipping and $7.22 for tax for a total of $140.65 I would like to have the entire amount of $140.65 refunded to my credit card or the items not sent shipped immediately including a replacement for the defective ***. I would be more than happy to send them back the defective item if they will send a shipping label. I received 1 of the 4 items on 7/8. The one item I did receive is not very good quality and has molding defects. I have called and emailed them to try and get my other items shipped and to return the defective item for a replacement. I called again today and was told by Elizabeth S. that there was nothing she could do. I just wanted what I ordered and not defective products. 2. On 7/3 I purchased one (Gen *** / MXX XXX Round Dual Drum Magazine .223/5.56 With Reinforced Feed Lips in Black). I received 2 purchase confirmation emails from them each with different order numbers (*** and XXXXXXXXX) I emailed them back immediately on 7/3 to say that I only order one, and I only wanted one. I was still charged for both orders and they are refusing to refund my card. They both arrived on 7/7 I was told today that there was nothing they could do and it was my problem not theirs. I find it amazing that they can ship 2 orders(1 that was cancelled) out on a holiday weekend 2 day air and have them arrive on 7/7, but they couldn't manage to finish shipping an order that was placed on the 25th of June. I have been treated very rudely by their customer service reps and even hung up on when I asked to speak to a supervisor. I am a Marine Corps Veteran and I try very hard to only buy American made products and that is why I chose this company over big box stores or amazon.

Failed to deliver "in-stock" product 41 days after charging me for it. Then they canceled the order. Your Order #*** (placed on January 7 4:56:38 PM EST) Billing Information: Payment Method: Prescott Stoops *** APT Henrico, *** United States T: (*** Credit / Debit Card Credit Card Type: Visa Credit Card Number: xxxx-*** Shipping Information: P Item Sku Qty Subtotal Hornady 90250 Critical Defense 9mm Luger 115 GR Flex Tip Expanding - 250 Round Case AMM-*** 1 $319.99 10 days after purchase I contacted them by email: Prescott Stoops Jan 18, 2021, 7:13 PM EST Greetings, I've noticed that the status of my order has not changed in the last 10 days. I only ordered this product because it showed it was in stock. After 1 day, it said it was ready to be picked from warehouse...and nothing has changed since then. I saw NO delays in charging my credit card. Why take payment if you don't plan on delivering it in a timely manner? If you're too busy to ship it, don't bill me for it. Please ship my order, refund my money, or I will be forced to notify my bank of the circumstances. Their reply: Elizabeth S. (Classic Firearms) Jan 25, 2021, 2:27 PM EST Hello, I apologize for the inconvenience. I am checking with the warehouse about this issue and will let you know as soon as I have additional information. Thank you, Elizabeth S. Customer Service Team Leader Classic Firearms *** 22 days go by, and no feedback. I reach back out to them again. Prescott Stoops Feb 16, 2021, 10:39 AM EST It's been 20+ days since you last emailed me. Have you found any additional information in that time? They finally reply back: Elizabeth S. (Classic Firearms) Feb 18, 2021, 1:06 PM EST Hello, I regret to inform you that unfortunately, there has been an inventory discrepancy and we are unable to fulfill your order for the following item/s. Hornady 90250 Critical Defense 9mm Luger 115 GR Flex Tip Expanding - 250 Round Case I've notified our team and will confirm when your order is canceled and a refund issued. Once the cancellation is processed, it may take anywhere from one to three business days for your refund to appear in your account. Again, I do apologize for the inconvenience. Thank you, Elizabeth S. Customer Service Team Leader Classic Firearms *** I believe they are selling product they don't actually have in order to pay for past back-orders.

I did not receive the package I ordered online 6 wks ago. The lost package dispute process between Classic Firearms and *** has not been resolved. Below is the complaint I submitted to a Classics Firearms survey on 8/19. I did not get a response so I called again on 8/25 and spoke to Brett again. He said there is still no resolution. They have opened a claim with FedEx, and they can't to anything further to help until FedEx responses. I told him 6 weeks is too long, especially with no resolution in sight, so I was going to file a ComplaintsBoard.com complaint and contact my credit card company to dispute the charge and request a full refund, which I did on 8/25 after I spoke to him. Here is my 8/19 written complaint to Classic Firearms: I paid for ammo I NEVER received and the issue is still NOT resolved. It has more than one month, and I either want my ammo or I want a refund. I have spoken to you and *** several times. My order #*** was placed on July 12, it was shipped #*** on July 13, and *** supposedly delivered in on July 16, tracking # ***. However, I was home all day on July 16 and the package was NOT delivered. I called *** on July 17 to trace the package, and they opened case # ***. After a few days, I called them back on July 20 and was told that the driver says the package was NOT delivered and was NOT even on the manifest, so they are still doing the investigation. So I also called you and spoke with Brett on July 20. He provided good customer service by creating my request #***, explaining the lost package process to me, and sending me an email. He said we have to wait until *** completes their inquiry then you will contact me. On July 28, I called you and *** Customer Service Dept. again. *** said their Tracing Dept. had completed the investigation with no resolution, and I need to notify you to file a claim for lost package procedure, which I did that day. After not hearing anything further from you or ***, I called you both again today, August 19. *** said to call you again and ask you to follow lost package procedures because their investigation is closed and not resolved. So I called you again today and spoke with Ash. She said she spoke with the accountant, who will investigate this matter today and email her dept. back. I am just upset that this is taking so long...5 weeks from July 12 to August 19 and I still have NO ammo but you have my money. This is completely unacceptable to me, and I will give you until the end of this week to resolve it before I file a complaint with the ComplaintsBoard.com and my credit card company. Please either send my ammo or my refund by the end of the week. Thank You

I purchased an IMI Jericho 941F from Classic Firearms graded VG/G & received a firearm with a cracked slide. No response from company ref issue. I purchased an IMI Jericho 9mm single action 4.5" BBL W/ Star Marking Serial# XXXXXXXX from Classic Firearms online on 02/04 on Order# XXXXXXXXX for $379.95. The firearm was shipped to my FFL and I picked up the firearm on 02/12 and paid a $35 transfer fee. Upon receipt of the firearm at the FFL I opened the box and function checked the firearm. The firearm appeared to be in working order while performing function tests without ammo. The condition of the firearm was pretty ruff. The grade of the firearm was said to be VG to G. It was a surplus military firearm and while I expected to find cosmetic issues I was not concerned at this point. I took the firearm home and secured it in my gun safe until the week of 03/26. In anticipation for a range day I took the firearm out of the safe and began a detail cleaning of the firearm. Initially I noted to be a scratch on the left side of the frame. Upon closer inspection I found the scratch to be a crack that was visible on the outside and inside of the frame. The length of the crack is 1/3 length of the slide. I took the firearm to the armorer of the Hamilton County Sheriff's Office, the Sheriff's Department I work for, to confirm the issue. He confirmed the crack in the frame and said the crack could not be repaired. He agreed that the firearm was not functional and if fired would likely have a catastrophic failure resulting in injury. I boxed up the firearm and put it back in the safe, never firing the gun due to safety concerns. I contacted Classic Firearms about the issue by email the week of 04/13. I have been extremely busy at work as a police officer due to Covid-19 and it was the 1st chance I got to contact Classic Firearms about the issue. I sent an email to sales, support and left a comment online on their website. I have received an robo generated response with a request # XXXXXX. I have heard nothing back from Classic Firearms about the issue. I do receive contest, daily special and miscellaneous emails from the company daily. Most recently I recurved an email titled "What's better than a police trade-in and ammo?" My response would be "a police trade in without a cracked frame that would fire ammo," I understand I purchased a used/military surplus firearm, however it was graded VG to G rating and sold as a functional firearm. I have had the firearm inspected as suggested by Classic Firearms by a certified armorer. The armorer states the firearm should be deadlined and I should not attempt to fire the weapon. I would like a resolution to the issues I have addressed. I require Classic Firearms to contact me reference the issue, offer an exchange for this defective firearm (exchange for similar firearm if specific model no longer available) or offer a refund for all funds regarding purchase including FFL transfer fees.

Purchased ammunition from the company and it was never delivered. The ammo was sent back to them over a month ago and I never recieved a refund. I purchased 1000 rounds of .45 acp from Classic Firearms and it was shipped out on March 13. After 2 weeks FedEx damaged the product and "per shipper instructions" returned the ammunition back to the company. It was signed by TLove at their company on March 27. I have been in email communication with the company regarding my order before it was returned to them. I was told they would refund my money but this has not occurred for over a month now. I sent emails regarding this order starting on March 23 to two people at this company, Ashley Taylor and Amber Rorie. They stopped responding to my emails all together and I only wanted an update as to whether I would be recieving my refund. I then contacted one of their customer service representatives using their website and informed Isabel about my situation. She apologized for what happened and said she was contacting the warehouse manager about my order / refund. I recieved an email from Melissa Craig (not sure if this is Isabel) on April 15 regarding them contacting the warehouse manager. As of April 24 I have never recieved any further communications about my order from any of the mentioned individuals or the warehouse manager. At this point I am exhausted and have tried to be very patient and understanding with this company because of the COVID-19 situation. I paid $259.80 for 20 boxes of 50 rounds of .45 acp PMC bronze and the total shipping charge for the order was $74.86. Conveniently for the company the week after I purchased the ammunition from them on March 10 the entire nation experienced an ammunition panic buying which caused retailers to increase the price of their products. As of April 24 they have the price of $399 for the exact same ammunition that I purchased. That is over a 50% increase in what I paid for the exact same ammunition. I don't have any evidence if they had malicious intent about taking back my order knowing that they could sell it now for over 50% for what I paid for it. As of now they have my $259.80 plus shipping, have not refunded me my money, have the ammunition I purchased, and probably have sold it for more than I paid. I have every email I have sent to the company and screenshots of the tracking info from FedEx to back up everything I have stated. I have never been so wrongfully treated by any company before let alone a company in the firearms industry. In summary, I purchased ammunition from the company on March 10, it was returned to Classic Firearms on March 27, emailed them multiple times regarding my order with the last one sent on April 15, and have not recieved any further communication from them or my refund. Thank you to anybody that has read my complaint, I hope the company will do the right thing, but be warned about my experience before conducting business with them.

Purchased a military surplus SKS, the one I recieved is non functioning, Classic states you will receive a working firearm. I ordered a military surplus sks from classic firearms after reading all of the reviews and seeing the SKSs people were receiving were in pretty good shape, I only read one review about a bent barrel and the customer stated that classic firearms had amazing customer service and that they had corrected the issue quickly, I put my order in 4/20 order number XXXXXXXXX, it shipped out beginning of May, i recieved the firearm covered in cosmoline as expected, it took me until May 8Th to get the SKS all cleaned up and I finally got to shoot it, this is when all the problems started, the sks was shooting way left off the paper not even hitting the target, i took the sks apart and upon looking through the barrel I realized it was bent and the front sight was adjusted all the way to the left when I got it, this tells me the barrel was bent when the original owners tried to sight it in, i couldn't adjust the front sight any further and I don't believe this to be a safe functioning firearm, May 8th i sent my first complaint into classic firearms, i received an email back from Mellisa on ticket number XXXXXX asking me to specify the problems and attach some photos, I responded back with photos and an explanation of the issue, i never received another email from Mellissa so on May 19th I sent another email to classic firearms since they are not excepting phone calls at this time due to covid 19, email is the only way to communicate, i never received a reply to my second email so I sent a 3rd on June 4th, this email I left my order number off of it and stated I needed a manager to call me ASAP, I received a reply within minutes on ticket number XXXXXX from Jenny V, Jenny informed me that they could not make phone calls due to covid 19 and they are working from home, she asked that I email my issue and she will help me out, so I sent the same photos to Jenny and surprise surprise I didn't get a reply back, I sent her multiple emails asking if she was receiving my emails or not and never got another reply from her. At this point it feels as if classic firearms customer service reps are screening for these issues and purposely ignoring them. The customer service reps seem to be very willing to help until they don't want to help anymore. I spent $387.91 on this sks and used my debit card for payment. I also tried to leave a review on classic firearms web page, classic never posted my 1 star review complaining about the bent barrel and not receiving any help with it. I think classic firearms knows exactly what they are doing, they are hoping i will go away and deal with the problem on my own but I'm not investing anymore money into a non functional firearm and they will make this right. On the picture of the target, the 4 circled bullet holes (top left) is where the rifle hit when i aimed at center of circle. When I aimed at bottom right cross the rifle was hitting within the target as seen by the bullet holes with small x's by them. The other photo is of the front sight adjusted all the way left.

Failure to deliver an ordered product in a reasonable timeframe as well as limited and untruthful customer support. I placed an order on January 14th order # XXXXXXXXX of $348.44 for an item that was in stock according to the website. At the top of the website both at time of purchase and at time of writing this complaint is a warning saying that "..deliveries and customer support may be delayed.". I saw this and chose to proceed with my purchase under good faith of that warning. To date of present February 14 my order status has only recently updated from processing to packaging. And upon clicking it finally gives a message saying it may remain in this state for a long period of time. Or of something very similar in effect. I have heard from other customers of very similar accounts and of some worse accounts with this business for in stock items. I feel the warning at the top of the website is both untruthful and deceptive. I have contacted customer support twice and in both cases they were roughly a week in responding with a fairly generic response that would be in keeping with the warning on the website of possibly delayed delivery and customer support and thanking us for our patience. Also asking is not to send multiple emails or call them as it will make things worse for us all. Which I find insulting but ignoring that fact in the second of my customer support emails I also received a response with a video link of an apology and in the email there was an actual timeframe given saying they were 10-15 days behind. As it seemed to be a generic support email I will presume at this time that it was written at a time where that statement was true, however, it is completely evident that it is not at the present time. I have received roughly around 4 emails everyday since my initial purchase for giveaways and general marketing emails and on social media pages the same videos are present. I find this complete lack of truthfulness and openness with you're customers to be, for one, completely counter productive and to second be completely unacceptable as the customer. I made a purchase under the assumption and in good faith of the warning that I was presented with at time of purchase that their MAY be delays to be accurate. "May" meaning there would probably be a couple days, maybe a week delay, xlike with the customer support responses myself and others have received. I personally can not and will not accept a full month AND still counting to ship an "in stock" item to be a reasonable delay in any capacity. It is self evident to myself and to others whom I've spoken too that the focus of this company is in producing marketing videos and fulfilling contracts instead of actually trying to delivery products to the customers they market videos too. The main issue I and assumed others have with this practice is the complete lack of openness and lack of integrity in its business practices and it should at least TRY to give an honest timeframe up front to its customers at time of purchase if it is content running its business in such a delayed manner. Or at minimum, to not give false timeframes or to purposely reuse emails containing outdated timeframes in its customer support emails. I fully understand that the industry as a whole is seeing unprecedented business but I have placed orders with multiple other similar businesses and have not had to wait longer than a couple days for it to ship. I would even consider a week to be completely acceptable given the warning and current climate of business. My experience is not. I would not be surprised by what I've heard to wait another 4 weeks for it to ship as I've heard others tell me. In the support emails they claim to be working late and ok weekends to try and fulfill orders and I do believe that. But I can not believe they are working on actually fulfilling the orders and instead on other tasks of their business.

Purchased item not received b/c FFL dealer closed in transit. Paid to have it sent to another FFL dealer and they lost the item despite agreement. Purchased a Hi-Point .380 ACP Carbine from Classic Firearms Model 3895-TS on 3/19 along with two magazines Order # XXXXXXXXX in the total amount of $315.00 which included shipping, tax and SHIPPING INSURANCE and it was shipped 3/28 (9 days later) on *** Tracking # XXXXXXXXXXXX. I had checked with my normal FFL transfer dealer (Plano Pawn) to make sure they could receive it and they said yes. HOWEVER they decided to shut down 4/2 just 1 day before *** could make delivery The website shows the closed status and I took a screenshot. The *** driver cannot deliver when the FFL dealer closes while in transit and in monitoring the package progress, I discovered what had happened. I found an alternate FFL dealer (GT Distributors) contacted Ms. Amari B and had her forward their FFL license to be exchanged with Classic Firearms. I then contacted Classic on 4/7 and chatted online with their rep Ms. Ashley Anne Taylor (their phone lines had closed) and she informed me of a few things: 1) They could not change the FFL destination on that particular shipment due to federal laws 2) I would have to pay extra shipping to re-ship to GT Distributors instead I told her I understood (Classic should have the chat transcript, though Ashley for some reason was having to use the chat name "Victoria") and arranged for her to call me to pay for the extra shipping. She called a few hours later at 4:02 PM CST and I paid $50.76 for the extra re-ship charges on my *** VISA ending in 1977 the transaction of which I have printed out though I never got a receipt from Classic for this fee. According to the *** records, the item was returned to Classic later on 4/10 at 11:20 AM and signed for by TLOVE. Keep in mind that when you review the *** tracking, "DELIVERED" means the item was returned back to the origin shipper Classic Firearms in Monroe, NC and NOT the FFL back in Texas. I have an online account with Classic and monitored the progress. For some reason, even though another carbine in .40 S&W was being arranged for re-ship, the .380 in question was not showing a status change. I contacted customer service, but they had turned off the chat feature on their website and I had to use email to open Case # XXXXXX. (their internal reference number) I went back and forth with a Ms. Kaydi P (a Team Lead) many times in email from April 8th until now and what I have learned is that the item I purchased is set to go to the Refunds Department which is NOT what was agreed upon. I want the item reshipped and sent to GT Distributors, not refunded. She finally said she could "try to intercept the item" before it went to Refunds, but I don't understand why that would be an issue as this company has less than 50 people and in a building that is only 175' X 80' (measured it from Google Earth) so communication should be as simple as walking down the hall to talk to someone who probably know well. Yes, I know that C19 has forced people to work from home, but a shipping dept. requires physical people onsite and I find it hard to believe they cannot be contacted. Also, she mentioned having to pay another $50 to have the item reshipped IF she could intercept it from refunds in time and I explained that I already paid that. I finally had to make her aware that I would be opening a case with you (the ComplaintsBoard.com) if they did not meet my reasonable expectations. I am including multiple supporting documents that back up everything here and will likely include some email exchanges. *NOTE - At no point was I ever abusive, threatening or used profanity in any of my interactions with Classic Firearms or their staff. I refuse to lose my self-mastery as I know they are working hard under difficult conditions in this country and in the world, but I insist that I be treated with respect as a customer who has given them a lot of business over the years. Thank you for your consideration and stay well!