Brownells’s earns a 1.0-star rating from 2 reviews, showing that the majority of firearms enthusiasts are dissatisfied with their purchases.
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Customer Service
I've submitted five requests for information about an item missing from my order, since December 7th. As of January 31st, I still haven't gotten a response. I filled out 2 customer service forms on their web site. I didn't get the courtesy of a reply. I chatted live with customer service reps, 3 times, and each said someone would get back to me. Either they just lied or whoever was supposed to get back to me isn't doing their job.
Below is the transcript of the last chat.
Here is the transcript your requested:
Charles [12:44:24 PM] This is my third time in chat. Here is a synopsis of what has transpired.
System[12:44:25 PM] Thank you for holding. Your chat will be answered by the next available agent.
Kim[12:44:37 PM] Welcome to Brownells, I am a member of the 2018 Sportsman Team Challenge B Champions, 2014 and 2016 Bianchi Senior champion, 2018 2nd place Senior World Action Pistol Championships and 2nd World NRA Team Member, 2018 1st Industry Team and 2nd Overall Team Member and 4th Senior at the NRA Bianchi Cup, 2018 Flaggler Senior Champion, 2017 3rd place Senior, 2017 Flagler Cup Senior Champion, Member of the NRA World Action Pistol Team 2014 World Champions, 2012 Team 3rd place, and 2016, 4th place.
Kim[12:44:40 PM] Hi Charles
Charles [12:44:59 PM] My order number [protected], I believe, was supposed to contain a gift card. The rifle arrived at my FFL on December 7th but the gift card was not included. On December 7th, I filled out the customer service form on your web site, asking about the gift card. NO RESPONSE On the evening of December 11th, I got on live chat. The person I chatted with said the day shift customer service would be notified and I'd get a response within 2 business days. 3 days later - NO RESPONSE. I chatted with the same person on December 14th. He assured me I'd get a response on Monday, December 17th. December 18th came and went and, still, NO RESPONSE. I filled out, yet another online customer service inquiry, and that was ignored, as well. On December 27th, I received email, from you, asking me to give "Feedback on your Experience with Brownells". I did leave feedback and it wasn't positive. I didn't get a response to that either.
Kim[12:46:03 PM] First of all have you checked your spam or junk folder to see if it went there?
Charles [12:46:12 PM] Reading your qualifications, I hope we don't have to settle this with a shooting competition.
Charles [12:46:24 PM] Yes. I have checked spam.
Kim[12:46:29 PM] Hold on please.
Kim[12:47:49 PM] [protected]@xxxxxxxxx is this your current email?
Charles [12:48:26 PM] That is correct. I have a different email address for every company I do business with.
Kim[12:49:26 PM] Ok, I will have one of our gift card personnel contact you.
Kim[12:49:30 PM] By email.
Kim[12:50:53 PM] May I assist you with anything else today?
Charles Booher[12:50:56 PM] Thank you. Note that I've been on chat, twice before, and been told I'd be contacted. The only contact I got was asking me to rate the service.,
Kim[12:51:15 PM] I copy and pasted your first response
Kim[12:51:33 PM] May I assist you with anything else today?
Charles Booher[12:51:41 PM] No, thank you.
Kim[12:51:53 PM] Thank you for contacting Brownells Chat Team. Your feedback is important to us. Please rate your experience by following the link and completing the survey.
System[12:51:57 PM] Your chat has ended.
I will make sure to tell all of my friends and family not to waste their time with a JOKE of a company
The Three companies Police Store, Brownells, and Sinclair are a BIG JOKE !
Your online store is a waste of mine and probably thousand of other customers.
I have ordered twice from your stores, and both times its been canceled, because you have lied to the customer online saying "in stock" BULL$#*! !
And then if there is a partial number of boxes you will ship them and charge the same amount you would have for the full order BULL$#*!. Flat rate or not you are not taking care of the people that keep you in business. I will make sure to tell all of my friends and family not to waste their time with a JOKE of a company!
They remove Reviews without notice and if they get asked, they telling Fairytales about it. Did not face the Truth and telling you, that you use it it incorrect..
Is Brownells Legit?
Brownells earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Brownells. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Brownells has claimed the domain name for brownells.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Brownells.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Brownells and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Brownells. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
- Keywords related to scams and fraud were identified in our analysis of Brownells website, which could indicate that the website is engaging in illegal or unethical activities. It is crucial to approach the website with caution and conduct proper research before taking any action.
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Overview of Brownells complaint handling
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Brownells Contacts
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Brownells phone numbers(800) 741-0015(800) 741-0015Click up if you have successfully reached Brownells by calling (800) 741-0015 phone number 0 0 users reported that they have successfully reached Brownells by calling (800) 741-0015 phone number Click down if you have unsuccessfully reached Brownells by calling (800) 741-0015 phone number 0 0 users reported that they have UNsuccessfully reached Brownells by calling (800) 741-0015 phone number+1 (800) 741-0015+1 (800) 741-0015Click up if you have successfully reached Brownells by calling +1 (800) 741-0015 phone number 0 0 users reported that they have successfully reached Brownells by calling +1 (800) 741-0015 phone number Click down if you have unsuccessfully reached Brownells by calling +1 (800) 741-0015 phone number 0 0 users reported that they have UNsuccessfully reached Brownells by calling +1 (800) 741-0015 phone number
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Brownells emailscareers@brownells.com96%Confidence score: 96%hr
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Brownells address200 S Front St, Montezuma, Iowa, 50171, United States
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Brownells social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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