RK Guns
Reviews and Complaints

I've purchased ammo from them 3 different time and sure there's a 10 day wait for shipping and then a few days later it at my door. Customer Service gets back to me every time I email them and I think I spoke to someone on the phone with no problem. My friend as well purchased ammo from them and no problems.

Received email on an item I wanted. Placed order on a Friday. Item shipped on a Tuesday and I received the email from the store the following Tuesday. A total of 8 days between order and pick up. Since the website said it would take 7 to 10 business days to process the order, I would rate the experience as excellent.

I'm not sure what all the stink is about on here. I ordered a rifle on Sep 9th, it arrived at the store on the 19th and everything went smooth. Tracking wasn't updating so I emailed customer service and got a reply and answer within 15 mins. Overall great experience not sure what all the nay sayers are whining about...

I started dealing with RK GUNS on April of 2020. I bought the S&W 40 VE on -line for $279.00. $100.00 under my local gun store. RK had it in stock, where no other dealers had it in stock anywhere for any price. I received gun 10 days after placing order. Since then I have purchased 4 other firearms. RK has unbeatable $ prices as well as fast shipping. I HIGHLY RECOMMEND RK GUNS FOR ON- LINE FIREARM ORDERS!

I see a lot of negative reviews here but I have made 2 purchases that were nothing but a great experience. I did make a third purchase that seemed to take a little longer than expected. When I contacted Customer Service via email, they responded within 30 minutes. They apologized and told me that the order had to be canceled. I completely understand given the current climate, I assume that only so many were available and I was last one to order.

I recently purchased an ez9 snw pistol at Clarksville tn store. Although I had to order it online as they had sold out at the store. The process was painless. I printed out copies of the transaction as it went along. They kept updating as to the progress of my order. True to their time frame the order came in. At the store we did the background check. 15 minutes later we were out the door. The salespeople were all curtious and very helpfull throughout the process. As I am not a new gun buyer and have purchased shotguns, rifles, revolvers and pistols at other various stores this was a pleasant experience. I will not hesitate to make additional purchases from them. Keep up the good work RK and thanks! John O.

Ordered an mpa defender 9mm on the 18th of july, from rkguns.com took them until the 25th to "process" my order, it shipped from the distribution center in mattoon IL on the 25th of july and didn't get the the warehouse until the 31st of july, warehouse is also in mattoon IL, then it took another 5 days for it to ship to the store in IN. It gets to the store on the 3rd of August, i'm not notified until the 4th of august that it is ready for pick up but i was at work and couldn't get there until saturday the 5th of august. I get there and inspect the weapon and all seems fine so i do the paperwork and they tell me there is a 3 day delay on picking up my weapon so by this time i am pretty upset that it has taken almost a month for me to even look at it so i call customer service to ask what is the delay about because i had just purchased a para pt14-45 on the 25th of august from buck and jakes and there was no delay, i was told they have nothing to do with the delay and i could come get my weapon in 3 days time. So i go back into the store while still on the phone with customer service and no less than 3 people were playing with the weapon i had purchased and inspected so i told them that i would like for them to not be handling my weapon because it is baught and paid for and its not a toy. At this point i am so upset and felt i was being lied to so i left the store and drove to buck and jakes to buy a taurus gc3 9mm and magically it took 15 mins for my background check to come back and i took the taurus home. I do not know why they lied to me repeatedly or why it took almost a month to get it to the store just to be told i have to wait even longer but i will never buy from them again. I am a 23 year army vet with zero criminal record (minus a speeding ticket i got in my camaro 3 weeks ago) i have bought over 100 weapons and NEVER have i had to deal with this kind of thing. Do yourself a favor and buy from literally any place else!

with my experience with RK Guns.

I had been searching for a specific type of gun, with a top cocker, and when I came across the RK Guns website, I was happy to see that they had what I was looking for. However, when I saw that there was another option, a side cocker, I became interested in that style instead.

Wanting to switch my order, I decided to give the customer service line a call. Unfortunately, the lady who answered the phone was not very helpful at first. She told me that they did not carry the side cocker style and that there was nothing she could do to help me switch my order.

Feeling frustrated and disappointed, I asked her why they had the gun available for sale online when they didn't actually carry both styles. Thankfully, after some prodding, she agreed to check the system. It was a simple solution that could have been handled more efficiently had the lady been a little friendlier and more willing to help in the first place.

Eventually, she informed me that they did not have any of the side cocker style guns available. While I was disappointed with the news, I was even more dissatisfied with the customer service I received. In my opinion, RK Guns should look into hiring a more personable receptionist who values building customer relationships and providing excellent service.

Overall, while I did end up purchasing the gun I wanted, the poor customer service experience left a sour taste in my mouth. I hope RK Guns can improve their customer service in the future, as it is a crucial part of any business.

After reading several reviews of RK Guns, I decided to purchase a m and p 15-22 from their website. Unfortunately, my experience did not meet my expectations. I placed my order on the 1st of the month, but after a week, I checked and saw that it was still processing. I decided to reach out to customer service to inquire about the status of my order, and they informed me that they were waiting on FFL. While I appreciate their response, it would have been helpful if they had notified me of the delay beforehand.

As I tried to update my FFL information, I found out that my previous FFL was no longer in business. Because I couldn't update the information, I had to submit a new order. Fortunately, the item I wanted was still in stock. This took place on the 7th of the month. However, as I waited for my order to be processed, I reached out to customer support on the 27th of the month, only to find out that they were waiting on the vendor. I was taken aback by this piece of news, as I thought the item was in stock when I placed my order.

After more waiting, I decided to cancel my order, and I did so on the 30th of the month. I missed out on a few opportunities to purchase other rifles that were available in the same price range.

In conclusion, my overall experience with RK Guns was far from satisfactory. I wished that they had communicated more effectively with me about any delays, and I encountered several unforeseen issues when attempting to update my FFL information. While they do have some decent products, they need to improve their customer service if they want to keep their customers coming back.

I recently decided to make a purchase on the RK Guns website and ordered a handgun. To my delight, I did not encounter any issues with the transaction and my order was quickly processed. Being a resident of Kentucky, I knew the handgun had to be shipped to a store in Jeff., Indiana for me to pick it up. Despite being a bit further away from my place of residence, I didn't mind making the drive and paying the tolls to obtain my firearm. I received an email confirmation from RK Guns stating that my order had been successfully delivered to the store and was ready for pick up.

However, my excitement was short-lived as I was told upon arrival that I couldn't pick up my gun due to being a resident of Kentucky. It was quite disappointing to hear this from the clerk, especially since I knew of no such restrictions before making the purchase. I searched the website and my transaction process for any pop-ups, tags, or emails indicating that Kentucky residents can't buy or pick-up firearms in Indiana, but I found none. As a result, I had no choice but to cancel the order and wait for my refund. Unfortunately, this experience left me frustrated and disappointed, and I was also informed that I would not receive a refund for the $12.99 shipping fee.

As a customer, I believe that transparency and accuracy should be a top priority for any business, particularly when selling weapons. Being a reputable and trusted firearms dealer, I expected more from RK Guns, and this incident has caused me to lose faith in their services. I have warned my family and friends of the complications I encountered while trying to purchase from RK Guns, and I am no longer interested in doing business with them. It's a pity that a company with such a good reputation could let its loyal customers down so easily.

Bought myself a sweet.45 pistol from RKGuns.com and was all excited for it to arrive. It took a little longer than I was expecting, about 10 days, but I figured it would be worth the wait. But, of course, when it finally did come in, the background check was DELAYED. I mean, come on, it's always something, am I right?

So, I waited four more days and decided to contact the store to see what was going on. And wouldn't you know it, they had the nerve to tell me they could keep my gun for 10 more days or even till May 4th. Maybe it's just me, but that seemed a little ridiculous.

I tried explaining to the salesperson that I had never waited more than 3 days after the background check was started. But nope, that wasn't good enough, they had to go and get the manager involved. And let me tell you, that manager was one stubborn dude. He acted like they had their own set of rules or something.

At that point, I knew I wasn't getting anywhere with these people. So, I decided to take matters into my own hands and call customer service to start a refund. It's just not worth dealing with that kind of headache.

Overall, I'd say my experience with RKGuns.com was a big ole swing and a miss. 0-2 and I'm officially done with that store.

RK Guns (rkguns.com) has provided me with a less-than-pleasant shopping experience that I don't wish to repeat anytime soon. While I had initially ordered a gun that supposedly was in stock, I was disappointed to receive it well past the one-month delivery mark. Unfortunately, this experience left me disenchanted with the retailer's overall level of customer service.

Even more troubling was the incident I faced when I tried visiting the store in person to seek clarification regarding my order. As it turned out, my order needed to be reprocessed due to a price increase, and when I approached the store representative for help, they showed little interest in assisting me. The representative's question of "So what?" was both dismissive and frustrating, and it certainly didn't make me feel like I was a valued customer.

Thankfully, the store manager came to my aid and provided me with some context regarding the separation of the brick-and-mortar store's operations from the online store. In the end, I learned a valuable lesson from this experience: it's sometimes worth it to spend more for better customer service and faster delivery times.

I will not be returning to RK Guns for my future firearm needs, and I would urge others to do the same. It's unfortunate to say, but it simply isn't worth the headache and hassle that come with doing business with them. I would recommend spending your hard-earned dollars elsewhere, where you can receive both prompt, attentive service and quality products.

As a firearm enthusiast and long time user, I was excited to make a purchase from RK Guns (rkguns.com) and eagerly awaited the arrival of my new gun. Unfortunately, my excitement was short-lived when I experienced a couple of issues with the gun soon after unboxing it.

The first issue was with the Barrel Shroud and the Forearm Assembly Nut which both stripped after firing only 5 rounds. This caused the forearm and the shroud to become loose, which made the gun unsafe to use. I was deeply disappointed with this experience as I was expecting a high quality and reliable firearm from RK Guns.

I immediately reached out to RK Guns customer service to see if they could assist with this problem, but was only met with disappointment. They informed me that the only option I had was to contact GForce Arms, the manufacturer of the gun, for assistance. I promptly made contact with GForce Arms and left two messages over the course of a week in hopes of a resolution. Unfortunately, I never received any response, which left me feeling frustrated and ignored.

As a customer, I expect top-notch service and quality assistance when issues arise, especially when it comes to firearms. It was disheartening to have such a negative experience with RK Guns and GForce Arms. Despite the issues I encountered, I would like to commend RK Guns for their prompt response to my initial complaint even if they did not have a direct solution. However, I hope that in the future, they will consider improving customer support and addressing customers' concerns more effectively.

As a human, I understand the importance of a high-quality firearm and the trust that comes with purchasing from reputable dealers. In my recent experience with RK Guns (rkguns.com), I purchased a Bergara B14 Wilderness rifle that unfortunately had issues with the coating on the barrel. Naturally, I was disappointed with the defect and reached out to RK Guns for assistance.

Their response, however, left me feeling frustrated and disappointed with their customer service. I was told that since I had taken possession of the gun, there was nothing they could do to help me resolve the issue. This response begs the question: how would I have known about any issues with the gun if I didn't first take possession of it? As a loyal customer who has ordered multiple firearms from them in the past, I expected better communication and assistance in addressing this issue.

I was disappointed that RK Guns was not willing to stand behind their product and help me find a resolution to the issue. It's concerning that they would treat a loyal customer in this way, especially when defective products are an unfortunate reality of any industry. I believe that when a customer has an issue with a product they purchased from a dealer, it's the responsibility of the dealer to help find a solution whenever possible. Unfortunately, this was not the case with RK Guns and I was left to deal with the issue on my own.

My advice to anyone considering purchasing a firearm from RK Guns is to exercise caution and be aware of their customer service policies. If there are any issues with the gun they sell to you, be prepared to deal with it on your own as customer service may not be a strong point for them. It's important to fully research dealers and consider reviews from other customers before making any purchases, especially when it comes to something as important as firearms.

I had a disappointing experience with RK Guns (rkguns.com) recently. I had ordered ammo boxes from their site five weeks ago and was expecting their processing time of 7-10 days as mentioned on their website. After waiting for a month, I decided to reach out to their customer support team to cancel my order. To my disappointment, I did not receive any reply from them.

To make matters worse, I received a shipping update today, stating that they have printed a label and charged my credit card a second time as the first charge had expired. This was unacceptable, and I immediately realized that I had stumbled upon a scam site. I understand things are slow during these times, but RK Guns should have had the courtesy to at least check their support email account every few days.

I strongly suspect that their products are China-made garbage and my experience has left me with no trust in them. I have already taken my business elsewhere, and I suggest that others do the same. What a frustrating and disappointing ordeal! It is imperative to be cautious while shopping online and to steer clear of sites like RK Guns, which have clearly failed to meet basic consumer expectations.

In an effort to get my money back, I have reached out to PayPal for assistance. I caution others to tread carefully while dealing with RK Guns and make sure to research companies before making purchases online. In this age of technology, it is essential to be diligent and thorough in our transactions, to ensure that we are not taken advantage of by deceitful websites like RK Guns.

I had a negative experience with RK Guns and I am disappointed with the way my order was handled. I attempted to purchase a gun, but was informed that they required a Federal Firearms License (FFL) before they could ship it to me. I proceeded to send the necessary paperwork to the best of my ability, a total of three times. Unfortunately, the FFL vendor reported being unable to get in touch with RK Guns through phone contact.

Over the course of ten days, I was bombarded with emails from RK Guns, requesting that I call them. I made a total of eight phone calls, each time being placed on hold for about an hour, which resulted in a total of eight hours spent on hold. Despite my valiant efforts, I was not able to get through to a representative from RK Guns.

I attempted to contact customer service through email, as well as communicating with my FFL vendor, but to my dismay, I never received any response or acknowledgment from them. Despite my well-intentioned efforts, RK Guns ultimately cancelled my order, citing the failure to hear from me. I caution others to avoid buying from RK Guns as they are unresponsive and unreliable.

My experience with RK Guns, or rkguns.com, left me feeling extremely disappointed and frustrated. When I inquired about my order, the representative informed me that it would take a total of 10 days to arrive. However, when I mentioned that my order had been shipped 11 days ago and it still had not arrived, I was met with an unhelpful response that left a bad taste in my mouth.

To make matters worse, when I voiced my concern about starting to buy my firearms from another source, the representative responded with an unprofessional comment before hanging up on me. I found their behavior to be unacceptable, especially since they work with the public on a daily basis.

It is clear that RK Guns and Rural King, as a whole, are experiencing a decline in their standards of customer service. I have decided that I will not be shopping with them, either in-store or online, due to this negative experience. It is evident that they are struggling to retain competent employees, regardless of how rude they may be. In fact, I am so dissatisfied with their service that I vow to never go to or order from Rural King or RK Guns again.

This experience has left me with the impression that they are bottom of the barrel when it comes to customer service and I believe that something should be done to address this issue. I have canceled my order and I consider myself officially done with them.

When I decided to purchase a ruger 9 mm carbeen from RK Guns (rkguns.com), I was excited to find out that their website stated that the product was in stock and it would take just 7 to 10 days for pick up. However, after a considerable wait, the item still had not shipped even though it was February 21st already. I was somewhat frustrated and decided to contact their customer service center.

After being on the phone with them for nearly 40 minutes, I was informed that the item should ship before March but no guarantee could be made. I couldn't help but feel that these people were selling products that they didn't have in stock and had no idea when they would receive them.

If you're looking to get your firearm in a timely manner, I would suggest avoiding RK Guns entirely. From my experience, they are more than happy to take your money and then leave you waiting. It's incredibly frustrating to be in this situation, and I would hate for anyone else to have to go through the same thing.

Given the circumstances, I really cannot recommend RK Guns at all. It is best to look elsewhere for a company that can provide better service and delivery.

I recently had the opportunity to shop at RK Guns (rkguns.com) for a rifle that I was looking to purchase. Upon searching their website, I found that the product I was interested in was marked as in stock, and so decided to place an order. The process was simple and my payment was immediately accepted and charged to my account.

However, there was a hold put on my payment that eventually dropped off after a week. I decided to get in touch with the company to confirm the status of my order, and was informed that everything was right on track.

However, that confidence was short lived. After 17 days from when I placed my order, I received an email from RK Guns stating that my order had been cancelled. When I followed up on the matter, they simply put the blame on a possible warehouse error that led to the miscounting of my item.

In light of this experience, I certainly cannot recommend RK Guns, especially given the existence of other online dealers who are able to deliver products much faster and with better pricing. My disappointment with the RK Guns experience was certainly highlighted by their poor communication practices and the fact that they were unable to fulfill a seemingly simple order.

As a self-proclaimed gun enthusiast, I receive emails and sales ads from RK Guns on a daily basis. At first, I was excited because they seemed to have a wide variety of firearms to choose from, but as I started to browse their website, I noticed that virtually every gun was listed as out of stock. I couldn't help but wonder why they were sending me these seemingly promising ads if nothing was available for purchase.

Naturally, I wanted to give them the benefit of the doubt and assumed that maybe they were just experiencing a temporary inventory shortage. However, as days turned into weeks and months, I came to realize that this was not the case. It's disappointing because RK Guns is known for offering competitive prices, but what good is that if they have nothing to sell?

What frustrates me the most is that they don't even provide a time frame for when or if the guns will ever be back in stock. As someone who takes their firearms seriously, I don't want to waste my time or get my hopes up for something that may never be available.

To make matters worse, the reviews on their customer service aren't exactly glowing. I haven't had any personal experience with their representatives, but from what I've read online, they don't seem to be very helpful or accommodating.

Overall, I'm disappointed with my experience with RK Guns. I had high hopes for them, but they've failed to deliver. It's frustrating to receive multiple emails a week touting great deals and discounts, only to find that nothing is actually available. As much as it pains me to say it, I don't think I'll be doing business with them in the future.

When I came across RK Guns' website, I was thrilled to discover that my dream revolver, the Taurus Judge 3" model, was back in stock! Eagerly, I filled out my details, paid with my credit card and waited patiently for my purchase to arrive. However, to my dismay, I received an email from the company informing me that they had to cancel my order due to inventory shortage problems caused by the high demand and current situation in the nation.

I was truly disappointed and frustrated by this news. It was disheartening to wait for my much-anticipated firearm and end up receiving a cancellation notice, which I found to be inadequate and insensitive. I believe that the company should have made better arrangements to deal with the overwhelming demand from customers, instead of resorting to such a flippant move.

Needless to say, I won't be frequenting this store again, and I'm also warning my friends and acquaintances to be wary of the company's questionable business practices. This kind of mishap is just unacceptable, particularly when dealing with sensitive issues such as firearms. In conclusion, if you're looking for reliable customer service and high-quality products, then RK Guns may not be your best option.

After hearing a lot of buzz and hype about RK Guns (rkguns.com), I decided to purchase a rifle from their website. I was excited to finally have my dream rifle, but unfortunately wait times were a bit longer than expected due to the ongoing pandemic. After waiting patiently for nearly three weeks, I finally received a notification that my rifle was ready for pickup. However, when I went to retrieve it and complete the necessary background check, I was met with an unexpected delay. Due to the pandemic, my background check was backlogged and had been sitting for three weeks, forcing me to wait even longer for my coveted purchase.

Frustrated and disappointed with the extended wait times, I decided to ask RK Guns for a refund. Unfortunately, the process of returning my money was not as easy as I had hoped. I spent a total of four hours on hold, waiting to speak to someone about my refund and the location of my rifle. When I finally spoke to someone, I was told that my rifle was not in the store, which was confusing to me because I had actually seen it and inspected it prior to the background check. After calling them back a second time, I was finally issued a credit memo, but I still haven't received my refund.

Overall, my experience with RK Guns has been a difficult and unpleasant one. The wait times due to the pandemic were understandable, but the customer service I received was subpar and made the process even more frustrating. I cannot recommend buying from this company, as they seemed shady at best and were not able to deliver the simple service of issuing a refund in a timely manner. Hopefully, they can improve their procedures and provide better service to their customers in the future.