Classic Parade review: Car rental: no refund issued 2

Invoice:#CP-9772

I made a booking for 2 cars: one for 25 October 2023 and one for 27 October 2023 and received neither of the cars! I have had a disrespectful lack of communication considering I have paid in full and am owed money by this company. I was told on 24 October 2023 in the evening before I needed the car, that there was a problem and it had to be taken to the garage so the order could not be fulfilled. I have read other reviews on complaints board and google reviews and it seems like a pattern that this company will regularly adopt. The same thing happened in the late evening on the 26 October for the other car I hired, but this time they didn’t even bother to give a reason why the car wasn’t available and claimed that “teething issues” with the business has caused this. I have paid both the deposits and the fees for the car rentals and have had no confirmation or communication since I offered my bank details for the purpose of a refund. I have been emailing Andrew Brown regularly to no response and have still no confirmation the refund is in order. The lack of communication and professionalism when the company has not delivered what it has promised on, is outrageous! If you call their contact number they highlight how they have an average response time of 60 seconds along with all of their other “accolades”, yet I have had no confirmation of my refund in multiple days having had to constantly email Andrew Brown for no response! Complete lack of empathy, breach of trust, lack of communication, false promises and an awful company to have experienced doing business with! I am editing this review to further inform people I have not yet received any refund even though I was given word I would receive it immediately on the 26th October. To make matters worse I was told on the 2nd November that refunds will be issued within the hour and as of today I have not been refunded the money or heard back from the company. The toll it has taken on my mental health and the stress this whole debacle has given me is something that stresses me out every single day, and this company doesn’t even bother responding to my emails!