Classic Parade review: Failed refund car hire

BOOKING NO CP-9222.

I placed an order on the 29th August for a Mercedes G63 AMG to hire for the weekend for my brother in laws wedding which was a special occasion and planned for over a year.

The booking was from the 1-4 September and was for £3350 including £2000 for a deposit.

Andrew Brown confirmed the booking and mentioned the car will be delivered on the 1st Sep as this was the day before the wedding.

However the day before delivery Andrew mentioned the car had an engine management light showing and could not be delivered.

This was understandable however he could not arrange a similar vehicle or an alternative which was concerning as a genuine company would have other cars on hand.

Therefore Andrew Brown apologied and mentioned he would refund the money on many occasions but has failed to do so and will make excuse upon excuse that he is busy.

This is unacceptable and extremely poor customer service from a company which has scammed my hard earned money. I have notified the police as well as trading standards and the financial ombudsman to aid in resolving this issue.

This is a WARNING for anybody looking to use Classic Parade to hire any type of vehicle as you will be treated very poorly and will be scammed of your money.

The booking reference number is CP-9222 and I have all the correspondence in my email for evidence.