Classic Parade review: No refund given!!

Booked online on the 22/09/23 for the Mercedes G63 AMG to use for my wedding reception. All communication was great with Mr Andrew Brown and he was very helpful...

Once transfer of money £2900 was done later that night I was sent an email to say engine management light has appeared the car won't be ready so I was given these 3 options:

• We can contact third party hire companies to find out if they have a Mercedes Benz G63 AMG or similar available

• Reschedule to another convenient time for you

• Process a refund straight away

I opted to have the refund after the first option was not successful so after providing my bank details and promised by Mr Brown of prompt refund which I did not get. After lots of emails back and forth I was promised a refund no later than 15th October and still no refund. It has been more than 3 weeks and now they do not answer the phone this has given me alot of grief and did disappoint for my wedding reception tread carefully when booking with classic parade not had a great experience at all.