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I booked to hire a Porsche Boxster for 24 hours on the 16th September 2023 to be collected at Glasgow Airport. Despite formalising the booking (paying the £300 hire plus £5,000 deposit by direct bank transfer) less than 24 hours in advance Classic Parade took the booking (Invoice #CP-9664).
Having not heard anything by 10am the next morning, due to collect at 12noon, I called Classic Parade and got through to a lady who advised she provided an answering service and would provide my details to the team who would be in touch. I also sent an email and a “contact us” form through the web. Classic Parade did get back to me and apologised that due to the late booking they were unable to source a car but I could either : -
1. Wait to see if they could use other suppliers to source the car;
2. Change the date of the booking; or,
3. Receive a full immediate refund.
As I was at the airport and needed a car within a couple of hours I opted for a full immediate refund and hired a car from the airport. Having opted for a full refund I then received an email asking for my bank details and again Classic Parade apologised for the inconvenience caused. I sent over my bank details. By the end of the following week and several unanswered emails later I got a response from Classic Parade on the 26th September apologising for not returning funds and advised they were processing the refund and would be returned to me within 24 hours.
24 hours later still no refund.
Following more chase emails, I eventually got a response from Classic Parade on the 4th October, again apologising for the issue, advising they were having some “teething internal issues” and my refund would be processed by 15th October.
Monday 16th October still no refund. Again, I chased Classic Parade and received a response advising the refund would processed that week.
Now 23rd October, no response over the weekend I have been waiting for £5,300 to be returned since 16th September. I am hoping this is a minor cashflow/systems problem and not something more sinister. I have attempted to accommodating but on 4 occasions now I have been promised a refund which has not materialised and I have given Classic Parade every chance to resolve.
Desired outcome: Please refund car hire (£300) and refundable deposit (£5,000) total of £5,300 as promised.
This appears to be a copy and paste - standard reply to complaints. Classic Parade have again emailed me and promised the £5,300 refund this week, 5th promise, let’s see if it materialises.
