Classic Plumbing Systems’s earns a 1.0-star rating from 1 reviews, showing that the majority of customers are dissatisfied with services.
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over charge of materials to fix pipes
Invoice #14262 dated 5/10/2019 for 1007 McDougal Rd. Mahomet, Illinois
I am absentee landlord of this property.
When I reveived their invoice for $206.50 and I questioned the amount for materials because it looked like a lot for what they bought to fix the leaky pipe. When I sourced out the cost it came to $40.00 (rounding off some figures) which is quite different than the amount they charged me which was $94.00 for materials. Now since I'm an absentee landlord unable to do the work myself, I just told them to fix the leaky pipe without an estimate first, thinking that they are a credible, honest business doing business in a fair credible manner. Should have asked for an estimate first! My fault!
I wasn't satisfied with their cost of the materials to do the job so I called Ace Hardware in Mahomet and got the cost of materials if bought there:
I have no problem with them charging a little bit more for getting the parts etc., but I think there's a big difference between $40 (actual average cost of the part listed below) and $94.00 which is what they charged me for those same parts. Below is a breakdown of the retail price If I personally bought the parts.
Dielectric Union...7.59 x 2 = 15.18
1/2"Ball valve...12.00
Close Nipples 4.00 ea... 8.00
1 ft Copper pipe...1.39
TOTAL...$36.57
Basically they're charging me a 260% markup on materials, is that fair?
So I sent them a check reflecting a 50% markup on materials (36.57 x 50% = 18.26 (but I'll round it off to $20) which totals *$56.57for mat'ls which if feel is more than fair, and told them if they could support that figure of $94.00 for material expenditures with recieps, we'll re-figure my payment. They just ignored my letter and set me a note back saying"Pay the additional $37.43 or it will go to collections. I paid it and wonder if the $37 is worth being exposed as they are, and poorly reviewed on every complaint site, contractor's board, Angines List, and BBB site I can find. GET AN ESTIMATE FIRST! The picture incl shows what I paid $206 to get done.
I have rental property in Mahomet Illinois, there was a problem with a leaky pipe and spicket. My renter suggested a local business Classic Plumbing in Mahomet, Illinois. I called and told them of the problem and it needed to be fixed.
My mistake was not asking for a repair estimate FIRST. I just said it needed to be fixed and to go do it. They did the job, work was done properly, (just needed a couple of unions and a valve replaced) but the bill was considerably more that I thought it should have been.
Turns out when I checked out the prices of the parts used I found that the retail price of all parts if bought at the LOCAL RETAIL hardware store in Mahomet with RETAIL prices, would have been $39. Classic Plumbing charged me $94.00 for the same parts! That's 235% markup on materials. I think that's defined with the term "Rip-off"!
They're labor rate is $90 per hr. which is commensurate with the area businesses so I have no problem with that. I guess I learned a lesson which is: "Don't expect everyone to be as honest and fair as you are when hiring them over the phone"!
I left them a voice mail message to call me...they never did. I told their management in a letter that I would give them a 20% markup on matl's and sent them a check in payment for that job. You'd think they would call me to discuss it, they never did.
They just sent me a bill back with NO REFERRENCE to my letter regarding the exorbitant charge for materials, saying I still owed $37 as if they never got my letter at all. I obviously won't be using them ever again and the blog I put out on my 4 different "scam reports" will be a copy of this review.
Is Classic Plumbing Systems Legit?
Classic Plumbing Systems earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Classic Plumbing Systems. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Classicplumbinginc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Classic Plumbing Systems protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Classic Plumbing Systems has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Overview of Classic Plumbing Systems complaint handling
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Classic Plumbing Systems Contacts
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Classic Plumbing Systems phone numbers+1 (217) 586-7473+1 (217) 586-7473Click up if you have successfully reached Classic Plumbing Systems by calling +1 (217) 586-7473 phone number 0 0 users reported that they have successfully reached Classic Plumbing Systems by calling +1 (217) 586-7473 phone number Click down if you have unsuccessfully reached Classic Plumbing Systems by calling +1 (217) 586-7473 phone number 0 0 users reported that they have UNsuccessfully reached Classic Plumbing Systems by calling +1 (217) 586-7473 phone number+1 (217) 866-1390+1 (217) 866-1390Click up if you have successfully reached Classic Plumbing Systems by calling +1 (217) 866-1390 phone number 0 0 users reported that they have successfully reached Classic Plumbing Systems by calling +1 (217) 866-1390 phone number Click down if you have unsuccessfully reached Classic Plumbing Systems by calling +1 (217) 866-1390 phone number 0 0 users reported that they have UNsuccessfully reached Classic Plumbing Systems by calling +1 (217) 866-1390 phone numberUrbana, IL
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Classic Plumbing Systems emailsoffice@classicplumbinginc.com100%Confidence score: 100%Supporttim@classicplumbinginc.com94%Confidence score: 94%
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Classic Plumbing Systems address2012 Tin Cup Road, Mahomet, Illinois, 61853, United States
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Classic Plumbing Systems social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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