Cnidaplay / Content Roots’s earns a 1.2-star rating from 52 reviews, showing that the majority of customers are dissatisfied with their experience.
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Cniadaplay
I do not play video games, use on-line books and have other options for movies and music. I do not know where you found my details as I have never heard of your site until a total of £119-90 has been taken from my account without my permission. This consists of 11 x £7.95 and 11 x £2-95. I want a full refund. Should this not happen I will be contacting Police Fraud Department to ask them to intervene.
I see from other complaints that this is a regular occurrence.
Desired outcome: Full refund
Card transactions
So I have been receiving transactions from this cndiaplay company for about 4 months now and have no idea where they are coming from. I've found the website and have tried to sign in but I don't have an account. I've used the password and my email I typically use and it doesn't work. If anyone knows how to help me please do because I'm confused and can't afford to be losing money, thanks
Desired outcome: Cancelling the payments
Hi Sanjay, I am a representative of Cnidaplay.com and we wish to first thank you for sharing your feedback regarding your experience. Additionally, we would like to extend our apologies for any inconvenience the website might have caused you.
If given the opportunity, we wish to assist in any way we can in the hopes of a more positive outlook towards what we offer in addition to clearing up any confusion regarding our services. Kindly note, you are required to send an email to support@cnidaplay.com, please be sure to include your first and last name and your email address so that our friendly customer service representatives can attempt to locate an account and have these issues rectified.
We await your correspondence,
Kind Regards,
Cnidaplay Support [protected]
Never authorized payment
I my account was deducted R345.14 without my consent. I do not know what cnidaplay is I have never used it and now they fraudulently deducted money from my account with out my consent I want my refund back as so as possible.
Absa: CHEQ5022, 09/07/20 cnidaplay.com [protected] reserved R345.14 for a purchase. Your available balance: R522.20 Help [protected]; MOKOE14105
Is Cnidaplay / Content Roots Legit?
Cnidaplay / Content Roots earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding Cnidaplay / Content Roots.
With only 3% of 0 complaints being resolved, Cnidaplay / Content Roots slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.
Cnidaplay / Content Roots protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
We have detected that Cnidaplay / Content Roots, may be offering movies for download. This could potentially indicate that the website is engaging in piracy, which is illegal and could harm the entertainment industry. It is important to exercise caution and verify the legitimacy of the website before downloading any content to avoid potential legal consequences or malware.
We found that Cnidaplay / Content Roots may be offering games for download. It's important to be cautious when downloading games from any website, as it could potentially be a sign of piracy, which is illegal and could harm the gaming industry. It's crucial to verify the legitimacy of the website before downloading any content to avoid potential legal consequences or malware.
We conducted a search on social media and found several negative reviews related to Cnidaplay / Content Roots. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Cnidaplay / Content Roots. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- A long registered date for cnidaplay.com can be seen as a positive aspect for Cnidaplay / Content Roots as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
- The age of Cnidaplay / Content Roots's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
- Cnidaplay.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- We looked up Cnidaplay / Content Roots and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Money taken out of credit account without approval
This money has been coming out every month on the 03/06/19 till the 27/03/2020 at the amount of $25.18. I have tried to cancel without success, other than having to cancel my credit card and have a new card issued. This as i'm sure you appreciate causes problems with automated deductions which have been set up. It is impossible to get through to the bank NAB. what can we do to cancel the fraudulent money coming out of my credit card
Frais de carte de crédit non autorisés
Depuis un achat de 2, 49 € (digital goods games) en date du 04/05/2019 je suis débité sur ma carte de crédit d'un montant de 37, 95€ depuis le 01/06 /2019 commune commerce : Leeds - raison sociale :CNIDAPLAY dont je n'ai jamais autorisé ce paiement par prélèvement carte bancaire
Je demande une annulation, résiliation et remboursement
Impossible de résilier par téléphone ou Internet.
watch football free.com
10/20/2019 - website watchfootballfree.com says you can watch nfl games without a subscription cost. When you click on the watch button, it opens cnidaplay website for a free trial. You must enter your name, address and credit card info to "validate your location".
Once finished, surprise, surprise, there are no nfl games to watch.
I immediately cancelled my "free trial". Let's hope they don't take the liberty of charging my card.
unauthorized transactions happening from my account
I have money being taken out of my account and I didn't understand why til I had $40 taken out today u authorized.m, by cindaplay there is no reason for that much money being taken out of my account I know what apps I pay for and none of them are close to being that much. I'd like a my money. Ack because this is ridiculous especially because I'm not the only one this is happening to
Why my money deducted in my account. Rambabu
I am being charged for something I never purchased
Every month on the 4th of the month, i am being charged roughly $28.50 USD for no apparent reason with the transaction name cndaplay.com. I have never signed up of this "service" and i would like my money back. This has been going on for the past three to four months and is beginning to negatively affect me. If this is not resolved soon, unfortunately i may have to seek legal action.
Replied
fraud
This is a formal complaint of debiting my credit card for six months since December 2018 for a service that I am not using nor have I signed for. I have already requested my bank to cancel my credit card to ensure I am not taken advantage of.
I want my money back.
At first, I was ignoring this odd transaction of 45 EUR every month. I only knew today.
When I checked the website of cnidaplay.com, I am 100% sure I have never visited this site nor have been a customer at all.
Today, it was the first time I heard about a site named Cnidaplay.
Ricardo Pinto, Porto, Portugal
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for bringing this matter to our attention.
I'm really sorry to hear that you received unexpected charges. I would be happy to assist with having this issue rectified.
Please send us an email to support@cnidaplay.com. We would be more than happy to assist you.
Looking forward to hearing from you soon.
Best Regards,
charged over $38 on my card & i've never heard of this company!!!
I checked my account and i'm $38 short and it's a transaction to you guys and i've never heard of this company! i demand my money refunded immediately! i don't know what more i'm supposed to say to get your company's attention to refund back my money! apparently 350 words will get your company's attention to actually "resolve" my problem! i'm a young teenage man providing for my family and to see a false transaction on my account does not help our funds! i demand a refund to my account !
when will my complaint get resolved!?!
movie, music
This is a formal complaint of debiting my credit card for a couple of months now for a service that I am not using nor have I signed for.
At first I was ignoring this odd transaction ranging from $18-35 thinking it must be a payment for one of the games I uploaded with apple. I realised then those games like sudoku, chess and toy hunt are free games to upload and therefore I should not be charged.
When I checked the website of cnidaplay.com, I am 100% sure I have never visited this site nor have been a customer at all.
Please refund my money
no product
I did not purchase anything from this compamy yet been charged 1.40 have no idea if its us dollars or Australian dollars. Its ridiculous what they have done and not acceptable at all. They apparently have takem money from alot of people aroumd the world and have breached so many legal laws by doimg this. Please can you help as I want my money back that has been stolen from these people
membership
Hi,
My name is jasmeet and my email is jasmeet. [protected]@gmail.com.
I received an email saying I have a membership and then I checked my card today and is has deducted $9 usd out of it. I am nt happy about the same. I've logged into my account and cancelled it - reference number: [protected].
I haven't used the account or done anything so don't know why I should be paying for the same.
But would like a refund back to my card.
I am not impressed.
still waiting
You took money out of my bank account I want to cancel what I got with you and I want you to put the money back into my account over the next couple of days before I go to see someone that into legal I request that the money you took need to go back into my account as soon it the only money I have and it for me to get and back from the hospital for my treatment for cancer and I can't miss my treatment it for my health
service
I have been seeing monies debiting from my debit card from november 2018 to january 2019 and i had ask my bank to cancel my debit card. I also request that i get back my monies because i have been charged for a service or services which i have never access and they were told by you that i need to show proof that i had cancelled the service.
It's not right for someone to be paying for a service which they did not use..
unauthorised payment from my daughter account miss amy mclaren
My duaghter has been getting charged £9.50 a month for something she never signed up for. You have been taking money out of my daughter account which she has never given any authority to do so. I am cancelling this account from to-day and I would like a refund for all the payments. I would like to say we have never heard of this company and does not have a game console .
Await your reply
Stacey Allison (Mother)
My duaghter has been getting charged £9.50 a month for something she never signed up for. You have been taking money out of my daughter account which she has never given any authority to do so. I am cancelling this account from to-day and I would like a refund for all the payments. I would like to say we have never heard of this company and does not have a game console .
Await your reply
Stacey Allison (Mother) tommary52@sky.com
"free" download for movies
January 28. 2019 Reference # [protected]
I signed up for 5 day free trial. My credit card was charged $2.95 5 minutes later. I want to cancel and please refund the $2.95 back to my account.
This is false advertising! The ad even said $0.00 will be charged the first 5 days. I do not deal with places that falsify information or scam people and this is exactly what is happening.
I demand my money refunded.
onrechtmatig geld afhouden
Ik heb nooit voor cnidaplay getekend en ik heb dit ook nooit aangevraagd.
Toch houden ze elke maand geld van mijn creditcard. Ik heb hen ook reeds verschillende mails gestuurd met de vraag dit te stoppen.
Maar ook deze maand hebben ze weer geld van mij gestolen.
Wat moet ik doen om deze fraudeurs te stoppen?
Dit is ronduit schandalig van cnidaplay.
free football game charged in error
Credit card details were requested for free access to a football game via SaintsFC on Facebook.
Charge of £2.95 has now been made in error on 2nd January 2019. Please refund back to my card.
Having reported this matter to my credit card company in order to start a formal investigation it is evident that Cnidaplay are operating a deliberate scam in order to extort money by committing a form of credit card fraud.
fraudulent charge
On 12/07/2018 this company filed a charge again my debit card without my authorization! I've tried calling, getting a recording there closed, tried over & over to email but it always asked for a password, which since never having an account I didn't have! This is an outright scam. I will keep complainting just so others are aware there all scams & frauds.
www.CNIDAPLAY.COM
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Overview of Cnidaplay / Content Roots complaint handling
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Cnidaplay / Content Roots Contacts
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Cnidaplay / Content Roots phone numbers+44 287 114 0081+44 287 114 0081Click up if you have successfully reached Cnidaplay / Content Roots by calling +44 287 114 0081 phone number 7 7 users reported that they have successfully reached Cnidaplay / Content Roots by calling +44 287 114 0081 phone number Click down if you have unsuccessfully reached Cnidaplay / Content Roots by calling +44 287 114 0081 phone number 4 4 users reported that they have UNsuccessfully reached Cnidaplay / Content Roots by calling +44 287 114 0081 phone number27%Confidence scoreUnited Kingdom+1 (646) 328-5024+1 (646) 328-5024Click up if you have successfully reached Cnidaplay / Content Roots by calling +1 (646) 328-5024 phone number 0 0 users reported that they have successfully reached Cnidaplay / Content Roots by calling +1 (646) 328-5024 phone number Click down if you have unsuccessfully reached Cnidaplay / Content Roots by calling +1 (646) 328-5024 phone number 0 0 users reported that they have UNsuccessfully reached Cnidaplay / Content Roots by calling +1 (646) 328-5024 phone numberUnited States
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Cnidaplay / Content Roots emailssupport@cnidaplay.com100%Confidence score: 100%Supportdmca@cnidaplay.com75%Confidence score: 75%legal
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Cnidaplay / Content Roots addressNo. 2 Wellington Place, Leeds, England, Yorkshire, LS14AP, United Kingdom
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Cnidaplay / Content Roots social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Hi Doreen, I am a representative of Cnidaplay.com which is a legitimate subscription-based website, it provides access to ebooks, games, movies and music, this also unfortunately means your payment information was entered on the site for a subscription.
We wish to first thank you for sharing your feedback regarding your experience. Additionally, we would like to extend our apologies for any inconvenience the website might have caused you. If given the opportunity, we wish to assist in any way we can in the hopes of a more positive outlook towards what we offer in addition to clearing up any confusion regarding our services.
Kindly note, you are required to send an email to support@cnidaplay.com, please be sure to include your first and last name and your email address so that our friendly customer service representatives can attempt to locate an account and have your request processed.
We await your correspondence,
Kind Regards,
Cnidaplay Support [protected]